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Tonya M.
Customer Reviews for Audio Concepts
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very good nothing I would improve
Mark B.We moved in to a new camper and the trailer was a life saver it kept our stuff dry and safe it took a little longer than expected but I was very happy with my choice. Thank you u-haul.
Joseph S.Air conditioner in truck did not work, I should have received a discount, it was definitely HOT.
Anthony R.This gentleman was a savior! My reservation was rescheduled three times and when I got to the pick up location there was NO TRUCK. I called the 1-800 number and the lady called him and he cancelled another reservation to get me the truck. I had an exhibit that was supposed to be in Jennings on Wednesday and it got their Friday because of all of the back and forth that happened with my reservation. Without him doing what he did I would have never gotten the whole thing down there in time for their opening on Monday.
Marcie N.Our originally location was on cook town. No one notified us that it had changed anddddd we had the 224/7 pickup drop off which is and was not the case at all. Thankfully the gentleman here was able to help us earlier than his opening time. Your customer service hold time was almost an hour at 7:30 in the morning. We will not be using you all again if this is how it works.
Jonathan R.Audio Concepts in Ruston was great. I would use them again. I rented a ramp trailer.
Matthew A.The owner is rude and overcharged me! It is the worst U-Haul establishment I've visited and won't be back.
Amira M.Answer the phone during business hours
Timothy H.Not sure
Donald B.S.O.
KIMBERLY S.Not charge a person for days that they were not using are in possession of your merchandise, we was charged for 2- days and only had the truck for 1-day to me that's being cheated and should be against the law
joe C.Fix the parking lot...overall the audio concepts was a great place to rent from.. very professional and courteous looking out for the customer service.
Belinda H.Employee was arrogant, inattentive and he made it very clear that my business was not appreciated. I should have gone to another location If I wanted good customer service. He is not a customer service individual.
Clifford L.When I got there to turn into the parking lot, there's no room to put the truck. I had to maneuver around some man working on his stereo system. He had all of his car doors open, there was no room on the lot whatsoever to hardly park the truck. I park the truck and got out of there as quick as possible. I would not recommend Uhaul at this point to anyone after this fiasco.
christy E.All I did was ask what. Needed to do and he gave me clear directions and was gone in 5 minutes
STEVEN G.Was over charged for gas when I went under my mileage but no big deal just a heads up would have been great. Location needs better parking for larger vehicles as well
Abby F.Nothing. The customer service agent was AWESOME
CHRISTOPHER B.Andre service was good. I will be renting from him again, thanks
EDWARD M.Location was dirty, and it smelled terrible from cigarette smoke. In addition, I downgraded from a 15' to a 10' and he only lowered the base rate $5 when it shows to be upwards of $80 online.
MICHAEL B.Cannot imagine. Great place to work with
Dianne S.N/a
Antonica M.The equipment that I requested was not available additionally, My credit card was marked for fraudulent activity after visiting this location, after my debit card was declined.
CHRISTOPHER P.The truck shook so bad I had a difficult time holding the steering wheel the entire trip. Had to drive slow the entire 14 hours. Putting me behind on my travel.
Cindy C.I tried to return uhaul 15 min after purchase but they were closed
BRANDY A.one of the guys helped guide me to drop the trailer and then un-hitched it from my truck for me. Awesome customer service! Merci.
Jeremy J.The truck I reserved was not there so we end up with a smaller truck. Due to this we had to take twice the amount of trips so we had to pay more for mileage.
Terry T.Again drop off location on my contract does not even accept U Haul trailers so I was directed to a location clear across town.
Douglas C.Rien
Jeffery W.Gentleman that was at the location the morning of the reservation was courteous and very helpful in getting us our reservation back since we showed up 2 hours late due to extenuating circumstances. The guy needs a raise.
Stephen N.I am not sure how to handle this but I think you either need to require full tanks or have a better policy. I got the truck with 3/4 tank. The needle was literally still touching the 3/4 line when I returned it and I got charged for 2 gallons. It's not the money but the dishonest approach to the system.
KIRKLAND J.Clear out or organize all the boxes and equipment.
Lina T.Have equipment ready to drive out. I had to get turned around and there was very little space to do so.
MICHAEL L.Husband said drop off “was a breezeâ€!
Emmett P S.Great service
GERSHONDRA H.Did not receive the correct equipment at time of check in.
Elizabeth Z.