Everything was awesome….highly recommended
john Newman
Customer Reviews for Austins Safe Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything needed was provided and done in a professional manner. The people in he Magee area are blessed to have a local U-HAUL. They are prompt, friendly and professional. Very pleased with the service. Merci.
mack harrisonThe lady that took care of my trailer rental was awesome and very knowledgeable.
Mary RamseyGood service yes I recommend
Jose EscamillaAlways an excellent experience here
DONNA MAGEEALL GOOD
David MiddaughSweet family!
Amanda WilliamsIf I could give a zero for this experience I would. My original pickup location was changed and I was sent an hour out of the way from the requested pickup and drop-off location. I understand that this can happen but I passed multiple closer locations with Uhauls during my drive from the original pickup location and drop-off location. This put me two hours behind schedule. I was told I would be compensated for the mileage and was not. In fact, I was charged for it and had to call to contest the charge to get my money back. I allegedly will be reimbursed in a couple of days. They did not have the requested size, but at least offered a size up instead of a size down. That being said the Uhaul I was given had only 1/8th amount of gas. I BEARLY made it to the only gas station close to the pickup location that was charging 3,5 per gallon of gas whereas other stations that I could not get to were charging 2,87 per gallon. I lost a lot of time and money during this experience. The drop-off location had no attendees so I cannot really rate my experience at this location, just my overall experience for the day.
Cristin ReynoldsThe truck was not in the best condition mechanically. It had seen better days. The tires looked dry rotted. We thankfully made our trip without incident but the truck needed maintenance.
BRIAN MADDOXGreat helpful team
Kade MoodyAgain, my drop off location was changed after booking. Although this drop off location was easy to get to, and appeared very safe, it was one hour from my moving location and 30 minutes past the original drop off location. If you truly want to improve, stop changing, pick off and drop off locations after booking is completed.
JOHN HARRISI never had contact with the drop off location. They were closed, but it was an easy straight forward contact free drop off.
Patricia HAIRAustin's is outstanding.
LISA KEYSNothing! Excellent service and very helpful!
Misty CampbellVery friendly service. Thorough explanations. Well maintained equipment.
Kenneth JonesGreat place. Customer service is the best. And will do what they can to help you get what you need.
Wayne DurhamOpen later
Donald HardinExcellent customer service
Shagaria GriffithBecause she explained everything to me when I asked questions…
Sheila LeeKeep doing the same!
ROBERT BLACKWELLI see nothing wrong with Austin safe storage... they do a really awesome job in everything they do...
Tommy KeysA little earlier notice for change of plans would be nice. Everything worked out. It just raised my anxiety a bit
Greg StoverS.O.
Jacqueline EasterlingExcellent facility and staff. Very focused on positive customer relations. Well maintained equipment.
Gary SmithNeed more lighting at night.
CATHERINE STEPHENSThey were super nice and very informative
Landon DilasWe rented a truck and a storage unit, and the whole process for both transactions was a pleasant experience.
Lynzie PRESTONExcellent service à la clientèle
Kerry JamesNothing. The young lady was very nice and helpful. It was my first vehicle renting experience!
Gail PhippsI couldn't tell you how the people were or how clean the place was because they were closed when I dropped it off. I can say that the outside was clean and there's no issue with being able to get in and out.
Linda CunninghamVery professional and friendly. Explained everything I needed to know about the uhaul truck. I would definitely recommend Austin's storage and Uhaul rental to anyone.
Felicia LeonardThe front desk person was absolutely the sweetest person..she helped me out so much with the pricing and everything making sure that I would get the best price possible and I appreciate it...... great job.
Ashlee SandersThe renting experience was great. Very knowledgeable staff to explain the process. Equipment was in great shape and clean.
jason skinnerAwesome customer service, easy rental process/pickup & return
Deborah TaltonGreat service! Very professional!
Linda RoachKeep doing exactly what you are doing 👏 👌 Excellent customer service!!!
adrian oliverThe only thing was the floor of truck in the storage where you pack stuff was greasy, but it was not a problem because We used the blankets that was provided. But someone older could slip and fall.
Scott GarnerExcellent service à la clientèle. Thanks as always for your service.
Myricks ColeThey were Great !!! 5 stars !!!
Goodwater Baptis ChurchI was totally impressed with my experience with Uhaul. So professional and helpful.
Jeff HarmonLocation clean and well lit, I always fill safe dropping off after hours. The people are very friendly and helpful. The pick up and drop off process is simple short and sweet. I'm not sure if a phone number for after hours is provided but that may be helpful for new renters questions after hours
Fleshia MilloyNothing everything was great
Lee RobbExcellent service à la clientèle
Michael DugganPlease continue the great service provided. Courteous staff and well maintained safe equipment with a clean and organized easy to get in and out of facility
MATTHEW WILLIAMSNot a thing. I was very happy with my visit and rental.
Chad RobinsonWhitney was RUDE! Very very rude! In fact, called her down for being rude. Elderly parents are great that girl not so very rude.
Robert MettlenService was great. Will definitely share your business with others
Janie FloydAlways on point, best place I have rented from, highly recommended Maurice
MAURICE BECKAt my pickup time/location I was informed I would have to drive 45 min. to another location to pick up my truck. I had 3 hourly paid people waiting to work at both locations for app. 2 and 1/2 hours and had to pay them to keep them available, it took an extra hour at the pickup office. I lost an hour and a half of my moving time, had to pay three people for standing around at both locations and still had to pay them for the move, had to drive my own vehicle to pick up my truck. No previous notice given. The $50 discount was small compensation for this. An extra day was given but could not be used since the move had to be completed on a certain day. Very disappointing. U-haul is slipping rapidly it seems. I don't blame the local dealers. I called Corporate and they could have made this alright but choose not to.
THOMAS ELLISThe excellent service and great location to rent this equipment is very much appreciated!
MATTHEW WILLIAMSThey changed me $50 saying it wasn’t on a quarter tank when it was
edwin pittmanSomeone should be available to hook up trailers. Not all customers know how.
ANDREA CHAPMAN