Le client n'a pas laissé de commentaire.
Daniel P
Customer Reviews for Austins Safe Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was awesome….highly recommended
john NEverything needed was provided and done in a professional manner. The people in he Magee area are blessed to have a local U-HAUL. They are prompt, friendly and professional. Very pleased with the service. Merci.
mack hThe lady that took care of my trailer rental was awesome and very knowledgeable.
Mary RGood service yes I recommend
Jose EAlways an excellent experience here
DONNA MALL GOOD
David MSweet family!
Amanda WIf I could give a zero for this experience I would. My original pickup location was changed and I was sent an hour out of the way from the requested pickup and drop-off location. I understand that this can happen but I passed multiple closer locations with Uhauls during my drive from the original pickup location and drop-off location. This put me two hours behind schedule. I was told I would be compensated for the mileage and was not. In fact, I was charged for it and had to call to contest the charge to get my money back. I allegedly will be reimbursed in a couple of days. They did not have the requested size, but at least offered a size up instead of a size down. That being said the Uhaul I was given had only 1/8th amount of gas. I BEARLY made it to the only gas station close to the pickup location that was charging 3,5 per gallon of gas whereas other stations that I could not get to were charging 2,87 per gallon. I lost a lot of time and money during this experience. The drop-off location had no attendees so I cannot really rate my experience at this location, just my overall experience for the day.
Cristin RThe truck was not in the best condition mechanically. It had seen better days. The tires looked dry rotted. We thankfully made our trip without incident but the truck needed maintenance.
BRIAN MGreat helpful team
Kade MAgain, my drop off location was changed after booking. Although this drop off location was easy to get to, and appeared very safe, it was one hour from my moving location and 30 minutes past the original drop off location. If you truly want to improve, stop changing, pick off and drop off locations after booking is completed.
JOHN HI never had contact with the drop off location. They were closed, but it was an easy straight forward contact free drop off.
Patricia HAustin's is outstanding.
LISA KNothing! Excellent service and very helpful!
Misty CVery friendly service. Thorough explanations. Well maintained equipment.
Kenneth JGreat place. Customer service is the best. And will do what they can to help you get what you need.
Wayne DOpen later
Donald HExcellent customer service
Shagaria GBecause she explained everything to me when I asked questions…
Sheila LKeep doing the same!
ROBERT BI see nothing wrong with Austin safe storage... they do a really awesome job in everything they do...
Tommy KA little earlier notice for change of plans would be nice. Everything worked out. It just raised my anxiety a bit
Greg SS.O.
Jacqueline EExcellent facility and staff. Very focused on positive customer relations. Well maintained equipment.
Gary SNeed more lighting at night.
CATHERINE SThey were super nice and very informative
Landon DWe rented a truck and a storage unit, and the whole process for both transactions was a pleasant experience.
Lynzie PExcellent service à la clientèle
Kerry JNothing. The young lady was very nice and helpful. It was my first vehicle renting experience!
Gail PI couldn't tell you how the people were or how clean the place was because they were closed when I dropped it off. I can say that the outside was clean and there's no issue with being able to get in and out.
Linda CVery professional and friendly. Explained everything I needed to know about the uhaul truck. I would definitely recommend Austin's storage and Uhaul rental to anyone.
Felicia LThe front desk person was absolutely the sweetest person..she helped me out so much with the pricing and everything making sure that I would get the best price possible and I appreciate it...... great job.
Ashlee SThe renting experience was great. Very knowledgeable staff to explain the process. Equipment was in great shape and clean.
jason sAwesome customer service, easy rental process/pickup & return
Deborah TGreat service! Very professional!
Linda RKeep doing exactly what you are doing 👏 👌 Excellent customer service!!!
adrian oThe only thing was the floor of truck in the storage where you pack stuff was greasy, but it was not a problem because We used the blankets that was provided. But someone older could slip and fall.
Scott GExcellent service à la clientèle. Thanks as always for your service.
Myricks CThey were Great !!! 5 stars !!!
Goodwater BI was totally impressed with my experience with Uhaul. So professional and helpful.
Jeff HLocation clean and well lit, I always fill safe dropping off after hours. The people are very friendly and helpful. The pick up and drop off process is simple short and sweet. I'm not sure if a phone number for after hours is provided but that may be helpful for new renters questions after hours
Fleshia MNothing everything was great
Lee RExcellent service à la clientèle
Michael DPlease continue the great service provided. Courteous staff and well maintained safe equipment with a clean and organized easy to get in and out of facility
MATTHEW WNot a thing. I was very happy with my visit and rental.
Chad RWhitney was RUDE! Very very rude! In fact, called her down for being rude. Elderly parents are great that girl not so very rude.
Robert MService was great. Will definitely share your business with others
Janie FAlways on point, best place I have rented from, highly recommended Maurice
MAURICE BAt my pickup time/location I was informed I would have to drive 45 min. to another location to pick up my truck. I had 3 hourly paid people waiting to work at both locations for app. 2 and 1/2 hours and had to pay them to keep them available, it took an extra hour at the pickup office. I lost an hour and a half of my moving time, had to pay three people for standing around at both locations and still had to pay them for the move, had to drive my own vehicle to pick up my truck. No previous notice given. The $50 discount was small compensation for this. An extra day was given but could not be used since the move had to be completed on a certain day. Very disappointing. U-haul is slipping rapidly it seems. I don't blame the local dealers. I called Corporate and they could have made this alright but choose not to.
THOMAS EThe excellent service and great location to rent this equipment is very much appreciated!
MATTHEW WThey changed me $50 saying it wasn’t on a quarter tank when it was
edwin pSomeone should be available to hook up trailers. Not all customers know how.
ANDREA C