Évaluations des clients Austins Safe Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Austins Safe Storage LLC

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STEVEN H.
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had to travel 110 miles to pickup truck... first time ever...

RUTH E.
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The friendliest staff. Always willing to go above and beyond to help you. The office is clean and helpful with supplies available. Will always recommend this wonderful family owned business.

Lane M.
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This is an excellent location with great management.

George F.
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Le client n'a pas laissé de commentaire.

Louis M.
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Le client n'a pas laissé de commentaire.

Linda G.
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Le client n'a pas laissé de commentaire.

Dawn G.
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Le client n'a pas laissé de commentaire.

Kevin S.
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Le client n'a pas laissé de commentaire.

Zachary F.
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This was the best uhaul pick up I have ever had! The customer service was excellent! There were no issues!

Annette C.
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Nothing... They went out of their way to help me..

Ty A.
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We have used this site on several occasions and have always had great service. The lot is clean and parking the truck there was easy.

Clifford C.
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Le client n'a pas laissé de commentaire.

carlous S.
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We rent trailers from this site quite often. They are top notch! The staff is always knowledgeable of what would work best for our needs, and greet you with a smile. Mississippi southern hospitality abounds when you walk through the door.

Jerry S.
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Nothing to improve on other than it was a real hot day.:)))

Ty A.
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Le client n'a pas laissé de commentaire.

Olie G.
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I cannot say enough good things about Austin's Safe Storage, LLC. They go above and beyond to help you and provide you with all the necessary information you need about your U-Haul rental. I will be using them for my next U-Haul rental.

Glynn Y.
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I love the friendly atmosphere

SHANNON S.
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Le client n'a pas laissé de commentaire.

Terri S.
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Every thing was great

Rekoronchell L.
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Great customer service and practice excellent cdc Covid guidelines

Brittany M.
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Flawless transaction that made our vacation so much better. Would recommend this location to anyone!

BARBARA H.
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Nothing

LAURA M.
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Le client n'a pas laissé de commentaire.

PAMELA W.
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Le client n'a pas laissé de commentaire.

Shannon S.
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Le client n'a pas laissé de commentaire.

leoatis N.
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Nothing.

Mark A.
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Yall are the best.

RITA H.
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Le client n'a pas laissé de commentaire.

Deborah C.
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Le client n'a pas laissé de commentaire.

ERIC P.
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Le client n'a pas laissé de commentaire.

Tanesha W.
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Le client n'a pas laissé de commentaire.

Curtis T.
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Le client n'a pas laissé de commentaire.

Nini Q.
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Le client n'a pas laissé de commentaire.

Otha J.
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I can't think of anything, the service and equipment was great.

Kathy P.
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Le client n'a pas laissé de commentaire.

LISA B.
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Le client n'a pas laissé de commentaire.

W. Bryant B.
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The vehicles I rented, costing $1500.00, were not the size I requested. I requested a 20 foot truck, but received a 17 foot truck, with a cab over. This does NOT equal 20 feet of storage space, as I had requested. Secondly, from last Friday, to the Monday of my order, U-haul prices had been raised in my area. This is indeed a total travesty. So, you wait until a global pandemic, then raise the prices. This does indeed show your level of customer service and compassion for your fellow man. I rented these vehicles during the day of a blizzard; and if I had not followed my instincts, I would have been in the middle of a 50 car pile up in Chicago that day. Also, at the end of my trip, the vehicles I rented from St. Joseph, MI to Magee, MS, were involved in tornadoes, and we were under tornado watches and warnings during this entire day. But, nonetheless, U-haul still decided to charge me for these extra days. To conclude, I have been a loyal customer of U-haul for several years, but this has now come to an end. If no restitution is made, I will be utilizing the resources at my disposal to make certain that your $80 made from the extra days will be forfeited by the negative reviews, to at least a factor of 100. The power of the digital pen, is truly mightier than the almighty buck; especially in these time of COVID-19.

W. Bryant B.
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The vehicles I rented, costing $1500.00, were not the size I requested. I requested a 20 foot truck, but received a 17 foot truck, with a cab over. This does NOT equal 20 feet of storage space, as I had requested. Secondly, from last Friday, to the Monday of my order, U-haul prices had been raised in my area. This is indeed a total travesty. So, you wait until a global pandemic, then raise the prices. This does indeed show your level of customer service and compassion for your fellow man. I rented these vehicles during the day of a blizzard; and if I had not followed my instincts, I would have been in the middle of a 50 car pile up in Chicago that day. Also, at the end of my trip, the vehicles I rented from St. Joseph, MI to Magee, MS, were involved in tornadoes, and we were under tornado watches and warnings during this entire day. But, nonetheless, U-haul still decided to charge me for these extra days. To conclude, I have been a loyal customer of U-haul for several years, but this has now come to an end. If no restitution is made, I will be utilizing the resources at my disposal to make certain that your $80 made from the extra days will be forfeited by the negative reviews, to at least a factor of 100. The power of the digital pen, is truly mightier than the almighty buck; especially in these time of COVID-19.

Darryle B.
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Le client n'a pas laissé de commentaire.

Terry H.
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Le client n'a pas laissé de commentaire.

Cornelius K.
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Excellent

Steven W.
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Le client n'a pas laissé de commentaire.

Blake C.
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Le client n'a pas laissé de commentaire.

Paige R.
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Great service and painless process! Highly recommend!

Rachel M.
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Le client n'a pas laissé de commentaire.

Matthew W.
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The easiest location to get in and out of with an excellent selection and customer service!

Stephen S.
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Nothing. Extremely helpful in a difficult situation. I needed to get expedited part delivered to customer. Thank you

MATTHEW W.
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Excellent location clean easy in and out! The staff is kind, outstanding taking the time to address all my concerns. Very much appreciated.

James C.
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Le client n'a pas laissé de commentaire.

Mark A.
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Everyone is always nice.

David J.
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Have it full of fuel.

Cornelius K.
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Excellent

Wayne M.
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Everything was great. Very friendly staff.

Enman M.
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I had a great experience. No improvement at this time.

Elizabeth M.
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Everything was wonderful. Great people to deal with

Ricky W.
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I can't begin to say how GREAT this location is. I arrived at my destination with the wrong equipment. This OUTSTANDING location was actually closed for the evening. I was able to call their PERSONAL phone and ask could they help me out. They did just that, leaving dinner to come back to their store. This store is an asset to U-Haul. If I could rate them higher I would. Kudos, your services are appreciated.

Vanessa S.
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Le client n'a pas laissé de commentaire.

Melinda M.
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Le client n'a pas laissé de commentaire.

Steven H.
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Le client n'a pas laissé de commentaire.

Matthew K.
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Just dropped off.

josh W.
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Le client n'a pas laissé de commentaire.

Nathan O.
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This is our fourth year to rent trailer for a weeklong trip. Each year we have had different issues with the rental. In some cases the equipment was not functioning properly. In past years, we have had electrical problems with the trailer after pick-up. This year we were notified right before pick-up that the lights were not working on our rental. We were redirected to another location 20 miles to the west to pick up a trailer, but they did not have the trailer we needed. The UHaul rep there was unable to locate a trailer for us. However, we were able to get online and find a trailer at a different location some 50 miles away. While the staff at our final location were quite helpful, the overall UHaul customer experience leaves much to be desired. This will likely be our last UHaul rental, given the frustration we experience year after year.

Rance M.
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Very helpful and friendly staff. They were also very knowledgable about the insurance options on the rental!

Brandy P.
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Le client n'a pas laissé de commentaire.

Christopher R.
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Everything was great luckily considering I booked on line and was told when I got there to never book on line because it never works. I spent a lot of time putting in information about drivers licenses and equipment and insurance and had to redo every bit of it when I got there.

jarred A.
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Great selection of U-haul products ready for use!

ELIZABETH A.
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My rental was late.

MARK A.
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Le client n'a pas laissé de commentaire.

Margaret B.
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The service is great at this location. I used this UHAUL for another furniture move about a year ago. The people are very courteous and want their business to be customer friendly.

Cynthia B.
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Le client n'a pas laissé de commentaire.

David S.
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The owners were very nice and helpful. Only issue is that it was 60 miles away from where I reserved the truck. I do know this is a corporate thing and not local. They were apologetic did me having to drive so far.

elizabeth M.
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Le client n'a pas laissé de commentaire.

Archenekia H.
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Le client n'a pas laissé de commentaire.

Jamaal J.
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Le client n'a pas laissé de commentaire.

Cathy M.
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Le client n'a pas laissé de commentaire.

Gwendolyn D.
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Le client n'a pas laissé de commentaire.

shawn R.
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Very nice people. Very friendly and helpful

Ty A.
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I just dropped off my moving truck, leaving my keys and contract agreement in drop boxes.

Becky G.
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Le client n'a pas laissé de commentaire.

Gary S.
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Excellent service. Highly recommened.

James D.
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Le client n'a pas laissé de commentaire.

Tyrone C.
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Le client n'a pas laissé de commentaire.

John P.
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Le client n'a pas laissé de commentaire.

Steven C. | Expérience générale |
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I was extremely satisfied with the facility and the services offered by Austin's storage. They met my need in order for me to make my transition and move. Thank you and God bless.

ASHLEY B. | Expérience générale |
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Couldn’t ask for better people that run it.

Shelia W.
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Le client n'a pas laissé de commentaire.

Keith C.
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Austin's makes a return as easy as pie. Superb staff!

Monesha C. | Expérience générale |
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I didnt get my deposit back on 3.69 and i had my things out by the 7th. She said because i didnt pay rent for November is why. But why would i pay rent for November & my belongings arent in there

Teresa B.
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Le client n'a pas laissé de commentaire.

Ashley B. | Expérience générale |
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Felt very safe and secure. The staff is wonderful

Dale C.
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The engine light was on the entire time indicating some service was needed. I informed the owner and he said he would take care of it. Very helpful and courteous workers at this location.

DORI M. | Expérience générale |
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It was an excellent storage unit.

carolyn E.
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Because you didn't have the miles rigth on my trip back home and I was out money that it should not have happened because at the mile tall has for my trip back put me in the middle of the interstate not my home at all I had 9 more miles to go to make my front door

DONNA M. | Expérience générale |
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Rented from them for years! Great location and service.

CAROLYN B. | Expérience générale |
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Thank you for your storage facility.

Charlotte F.
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The folks at Austin's went above and beyond what they had to in order to accommodate our needs. We were very impressed.

Melvin F.
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Le client n'a pas laissé de commentaire.

Weston S.
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Le client n'a pas laissé de commentaire.

Scottie Y.
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Le client n'a pas laissé de commentaire.

Beverly J.
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Le client n'a pas laissé de commentaire.

James N.
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It was not necessarily this locations problem with the rental except for the lady telling me if I wasn't there at 2 instead of 2:30 they might rent the truck to someone else. The man who I assumed owned the place was very helpful. I have never had so much trouble renting from uhaul.

Lin W.
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I have no suggestions, they were very helpful and the business was clean and professional.

LISA K.
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The only thing that I was disappointed in was that the fee was for 24 hours even though I used the truck for only about 6 hours.

Beverly Q.
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Le client n'a pas laissé de commentaire.

Joshua B.
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Employees need to be trained on the importance of maintaining the critical safety components of the equipment (e.g. the brake lights should always be functioning on all trucks and trailers before the equipment is allowed to leave.)

Michael S.
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Lower the prices to rent a U-haul.

Richard T.
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My initial reservation was for Collins, MS but scheduling set my pick up for Moselle, MS. After calling it was moved to Magee, MS. But that bus still 20-25 miles from Collins. I had reserved 48 moving pads and the truck. They only had 30 pads. The only consideration given was 30 extra miles. U-Haul's customer service has gone to hell in a hand basket! I'm a regular U-Haul user and expect more from your company than what I received on this trip.

Non reviews have been submitted for this location.

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