I would add some signage to the entrance of the location.
Alan T.
Customer Reviews for Auto Detail Center
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I ordered and prepaid towels and 3 furniture dollys, when I was picking up the truck the person told me he had no towels nor dollys. What am i supossed to do by then if i had already planned my move out. The truck had no gas, he said i was going to be reimbursed 56$ for gas and for the dollys and towels.
Mario H.A little better signage to make the place easier to find. Attendant was helpful and pro-active. Got the business done quickly and efficiently.
Jonathan S.Jose was accommodating and quick in his service. Merci.
Patrick F.Jose was awesome and was so helpful. He went above and beyond to help me. I really appreciate it! I can't thank him enough!
Gloria T.Rude and unprofessional.
Cortney H.This was a good experience! thanks!
Peter B.Everything was fine thank you.
Phillip B.Loves the customer service everything was fast and clean
Rochelle G.Jose, the attendant was not there for the 3rd straight time when I got there. He was rude and told me I hadn't checked out (which I had done online) making me even further behind schedule. If I was not desperate for a trailer, I would have left. He was extremely argumentative and threatened me with not renting if I didn't concede that he was correct and it was all my fault that he wasn't there when I arrived saying he had tried to call but got no answer. The bottom line is that he was very obnoxious and unprofessional. I don't like speaking harshly about anyone willing to work at an honest living. I had a similar experience with an attendant at another location and was provided with a $10 certificate. I never used it and have since found common ground with the person in that instance. I don't want to get people in trouble or lose their job. But you asked. I am not going to lie and say everything was peachy. It was a very troubling experience. Fortunately for U-Haul, there seems to be no competition to turn to. I hope there is something in terms of training that might reduce such unpleasant encounters.
Richard M.The best part of the experience was the person running this location- he's the best!
John E.The service rep was very kind, helpful, and knowledgeable.
Marc R.My overall experience was very poor. I scheduled at this location because it was guaranteed that the truck I requested would be available (10' truck). Instead, the only truck available was a pickup truck. The site rep recommended I check the other site down the street ( I walked down there and waited 20 minutes in line to find out there was nothing available). Overall customer service was very poor. The entire experience was inconvenient.
Sahim W.They were great. Friendly and helpful.
Alex K.Great neighborhood pick up location with friendly service.
Ash L.Free coffee:)
Webster M.Employees were friendly and helpful!
Morgan S.Good customer service
Sean H.Jose was great!
Benjamin S.Jose was awesome. He really made sure the car was clean and made it a seamless process. We appreciated it.
Max O.Best customer service
Jamar C.Service was extremely friendly and helpful, car was spotless and very affordable as well. Instructions were also very clear on how to use the car and what kind of condition it was to be brought back in.
Gavin R.No complaints at all:)
bonnie C.I love that place because it's really fast to get a U-Haul truckðŸ‘ðŸ»
Jose C.Jose is fabulous!!!
Linda B.Poot customer service
Jorge P.I've used them before and will do so again for sure.
Rita G.I've worked with this location several times and the guy works here is great, you haven't called me back about the complaint I made about 8000 San Leandro. I had a horrible experience there with the customer service representative just being completely rude
MIKE B.The gentleman represented UHaul very well.
Darryl C.The customer service was great
Oliver L.The check in experience was super confusing. I asked to check in on my phone, but while it was being approved (why is this necessary if I booked days in advance?) I got a call and was told I should go to the office. Then they gave me a different truck, and cancelled the one that was on my reservation.
ROBERTO A.Better customer service
Cesar E.Jose is very professional, organized, and a direct communicator. There's never a wait and the process of renting a vehicle is very quick. The trucks are always clean and have gas in the tank. We recommend him to everyone.
Curtis M.This location did not feel safe nor clean. The personnel was aggressive and defensive right off the bat for no apparent reason. I would not book here again or recommend this location.
Nathan F.My experience started off bad digitally, my pick up location and time was changed and I wasn't notified until I arrived. Lots of time and gas wasted driving around. On top of it I called ahead to this location and he wouldn't confirm my details until I got there and was very rude on top of it. Laughed at me for not knowing my pick up time, two fold bad experience: digital communication was non existent and the in person communication was insulting. Only good thing was help center trying best to help me out
Karl S.Absolute worst experience renting a truck - changed location without any notice, rude service and over charged on fees
Alessandra K.Jose works to get you in and out quickly. He was cleaning vans when I arrived, so I knew that the vehicle was sanitary. Some consider his demeanor "gruff", but he's just to the point and moves things along quickly. I don't think I've ever rented a UHAUL van/truck and been in and out so quickly! Check in was also very efficient. I will use this location again!
Susan W.Excellent service à la clientèle
LEON G.Excellent service and no waiting. No improvement necessary.
Charlette G.The dude was super awesome! He got me in and out very quickly with no hassle. I do not think he could have done a better job. After all, how can you do better than perfect !
Moran T.Jose was great. Really nice and helpful! Good guy!!
Peter W.Rude owner, truck looked like he wet. Through a war ! Never again
Franck Y.Every thing was good
Taneshia G.Super quick check in and check out is ideal. A bit more signage indicating office space and drop off procedures could be helpful.
Leah C.Jose Castell is professional, fast & manages this operation exceptionally. I would definitely recommend this location! Thank you Mr. Castell
Arlene G.I came without my license and credit card because it said all I'd need was my smart phone. I had come back with my information.
Masika H.Better reservation system. Sent me to wrong location. It said some one would call the night prior to confirm. No one did. And finally, be careful about sizes. My 5x8 trailer was only 4' 6" wide.
Frank S.The person who rented the van to me was extremely rude and confrontational from start to finish. I won't use this location again.
rebekaah S.jose was very helpful, we rented the truck , Saturday back to back. thanks for the help
INGRID C.Great yard manager.
MICHAEL C.Easy and fast so that was very good
Maricela G.The manager was gruff and annoyed that I arrived 45 minutes later than my reservation time. He called from an unknown number and did not leave a message. He complained that "other people needed the truck" though I had it reserved for 24 hours a week in advance. The truck was damage but not recorded in the photos avail. for review online. The manager did not do a walk around or tell me that I would receive a text asking me to do so. When I returned the vehicle, the manager was not wearing a face mask throughout the return process.
Ryan J.The representative was extremely helpful and kind. Very quick to get me my rental van. The representative made sure the van was clean before I used it, and began cleaning the van after I returned it for the next customer even though it was still clean after my use. I appreciate his attitude regarding cleanliness, especially during these times. Would definitely recommend this location. Great customer service!
Adebanke A.Jose is the best! He was so kind and took great care of us. The truck was ready on time and everything worked perfectly. Best Uhaul rental experience ever. Definitely recommend!
Wren R.The person who rented ua the truck was great! Super friendly and very conscientious about social distancing and mask wearing. Merci.
Donald P.Jose is incredibly rude to customers.
Esme B.My reservation was not available, Staff kept insisting it was customers like me that caused the problem, and wouldn't help me tp obtain the 50$ refund that the U-haual stipulates for equipment not being available. also, attendant was not wearing a mask when i retuned nor attempted to,
ANDREW S.The beginning mileage on the vehicle's odometer was not pointed out to me. So when I was charged 65 miles rather than the expected 40 (2 miles back and forth from Uhaul to home, and 38 miles to my destination), I was upset and had no way to prove that the initial mileage was incorrect. The owner compensated by not charging me the 1/4 tank of gas I used, which was great. But I still feel cheated. I know it's ridiculous, the difference was $25. Like, who cares? Regardless, I'm annoyed and don't ever want to use that location again.
Rob P.The Uhaul van smelled like cigarettes and the service was very curt and unclear.
emma A.Very helpful and accommodating
anthony Q.So, the employee i worked with was cool. No bull shit, fast and I was in and out within 5 min. However, the shop is not at the best location of the town. 8 out of 10 times you will be fine, you just don't know when that 2 times gonna happen.
Raymond W.Need it more clear where to drop off after hours
Michael V.