Évaluations des clients Auto Detail Center
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Auto Detail Center
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LOUVENIA S. le
The location was hard to locate due to construction on the street
Thomas N. le
Make it more apparent where the actual office entrance is. The people next door aren't exactly neighborly and didn't take too kindly to a pair of strangers walking over their property to find the unmarked entrance.
Stephanie S. le
Representative was very personable and efficient with the entire trying and closing out process. I will rent again from this location.
Julia S. le
Please improve the lighting at the 55th Ave 24/7 drop off. That shit was scary fam.
Jennifer A. le
This doesn’t not pertain to this location but the location in Hayward on Walkins st. Do not do a mobile pick up. We did this and the truck was broken into and the gas was Syphaned out. Mobile pick up is too risky.
Kelly O. le
This pick up location was NOT the original location selected AND CONFIRMED online. This error by Uhaul added 4 hours to the moving process and added cost for a ride share to the farther location. This truck should have been picked up and dropped at the original location by a Uhaul representative.
Tyra J. le
Very quick and clean. I didn’t have to wait in any lines. That’s just what I needed.
Christine S. le
Grateful to find this service.
Todd C. le
The truck we ordered was not returned in time and we had to take a smaller truck. The manager did everything he could to make the situation as positive as possible To improve it for the next customer, I suggest putting in stiff penalties for jerks that run over their time limit and then don't answer the phone.
James M. le
Jose needs therapy because that man sends unnecessary aggression towards people. I can handle demeanors like he displayed; however, it was still unprofessional.
TAMMY B. le
Overall experience with phone rep I'd say above average. However when I arrived at the location for a pick up I was treated poorly made to wait outside gentlemen was short and abrupt. Even when I called two days after rental to question a charge he said he was at lunch call later and hung up.
Guillermo B. le
Place more obvious signs about where the office is located, add more staff and stock up on inventory for rental equipment. I requested a rental of dollies and furniture pads and was simply told that they weren't available when I got there. And the computer system for processing payments was also malfunctioning, and the only employee was unable to get help from corporate support.
JAMES H. le
Why don't you take cash as payment anymore? Please don't tell me that cash isn't good anymore....
Matthew N. le
I reserved a trailer a week ahead of time. I had to call back three times to finally get a confirmation, when I finally did get them to confirm they told me I had to drive an extra 3 hours round trip further than where I had scheduled the pick up. When I asked to talk to a manager at the scheduling department i was told no they had already left for the day, when I asked for a transcript of the phone call, as it’s stated at the beginning of the call you can request one I was told no, I had to go to some website to request that. That was infuriating, Everyone else I dealt with was great.
Karen S. le
beautiful new truck, thanks
Niraj P. le
The location I went to pick up was ghetto, didn’t have any sign or board about where the office was. I found it after 5 minutes and walked in and it felt like I walked it on someone’s room. It was nothing like a office, the nastiest room a person can live in where a guy was snoring in a chair. I asked is this your office, he said “ what do you mean ?, you don’t wanna rent my room the truck is outside, leave my office aloneâ€. I needed the truck otherwise I would’ve walk out of that arrogant piece of shit place. Please don’t ever go there.
Mauricio B. le
Super nice guy and easy to work with.
Brendan S. le
When pick up locations change, please notify your customers.
Daniel L. le
We booked a pick up at Hayward, not Oakland. It was completely inconvenient to have to go all the way to Oakland with no prior notification. It would have been supremely helpful that once it was figured out that Hayward was oversold that customer service emailed to let us know the pick up location had changed. We wasted time and trips to the wrong location because there was no notification that we needed to pick up somewhere else. The rep in Hayward was very pleasant and helpful. But other than that huge fail for U-Haul.
Sarah H. le
The attendant was VERY polite & friendly! Wonderful customer service :)
Lee R. le
I received excellent customer service.
Baboucar B. le
The manager or supervisor at this location treat people like a piece of crap. He raises his voice on customers. He needs to be retrained. I would never go back to this location.
Christine K. le
Your service was very good. Thank You
steve H. le
Terrible customer service I WILL NEVER GO TO THIS PLACE AGAIN. I will also make sure I steer people away from this establishment.
joseph L. le
They changed my reservation without notifying me. I had to pickup my equipment in two different locations.
Adrian F. le
Quick,easy, in and out. Keep it that way!
Cheryl C. le
the big issue i ran into was the the location didnt have my vehicle. the person working here was very nice and tried to work with us, but we didnt get a vehicle (not even the one we reserved) until 2 hours after our reservation.
Areda B. le
When I made this reservation I made it at the wrong location. I didnt know this particular location existed. Once I found the location everything was EXCELLANT, The owner was great he explained all the information in a timley and professonal way. I didnt have to wait long the truck was ready and waiting for me. When I was running behind the onwer called several times to check on me. I recieved the same great service when I returned the truck. THIS WILL BE MY NEW RENTAL TRUCK LOCATION FROM NOW ON. Thank you for the great service.
Devone W. le
It’s all good!!!!
Deimentrius C. le
Great customer service
Brett N. le
Great experience overall. Truck was clean, rode great, and the customer experience was excellent! Would absolutely come back and recommend to other movers.
alfred J. le
Jose is the man. Quick and effective and understanding.
Kristen S. le
Very efficient, quick no hassle
Amy R. le
The experience I had here was the worst ever. First the place looked very shady. I had to figure out where the door was and then I walked into a place that looked like someone’s house. The guy behind the desk had his feet up on the desk. I wasn’t sure I was in the right place. He wasn’t very nice and said I needed to pay for the truck. I let him know that I paid online and he argued that his computer said I hadn’t paid yet. He didn’t look close enough. He made me pay but it was for a trailer that I needed to pick up from a different U-Haul that I tried paying for online but was told to pay when I picked it up to make sure it was at the facility. He was a 3rd party and I don’t ever want to go through a 3rd party again!
Kendra J. le
Great customer service
jose C. le
Brand new van, superclean!! Very easy process. Will use again.
Kristin K. le
Online checkout is the stupidest, worst, longest process I've encountered
kimberly B. le
Event taking place in parking lot upon return made it very difficult.
Cheryl B. le
Juan was really great to work with... professional, efficient and friendly. Great overall experience!!!
David S. le
Jose was friendly and very helpful!
Aleda G. le
The service I received from JC was very professional. The condition of the truck was excellent. I had a very satisfactory experience. Thank you.
Dan S. le
Jose was great! Personable, professional, punctual. He made renting my truck easy.
crystal W. le
Always very professional and friendly service very hard worker to please customers
Emma L. le
The gentleman working at this location was a stand out employee. He went above and beyond to make sure we understood pick up and drop off instructions, put the trailer on for us, and was incredibly kind and cool. Both my husband I were taken aback by his welcoming attitude and willingness to help. Thank you so much!
Charleen C. le
Jose is so helpful! I’m definitely coming back to this uhaul.
Alexandra B. le
Great place! Van was ready on time, and the person who helped me really accommodating.
Juan Carlos M. le
The pickup location was changed without notice. The new pickup location was in a very dangerous area of Oakland. The person at the uhaul Location was complaining the whole time about not coming earlier because he wanted to go home.
JASMINE M. le
Use real mileage. The truck I used had trick mileage and doubled my trip from 5ish miles to 11 miles
lawanda M. le
The clerk was unprofessional and rude
eric L. le
Jose was very prepared. Both pick up and drop off were fast and smooth!
ensor P. le
Good service, I’m definitely going back there for my next rental. Thank you.
Carlois R. le
Our overall experience was excellent thank you UHAUL
David T. le
You're good
kimberly T. le
Had a rough start. I will spare you the details. We shook hands in the end; still try the one on international and 54th to avoid a hassle. 3 stars for the clean truck and mileage discount to make things right.
David W. le
This is the best U-Haul experience I've ever had I love this place!!! Juan is a rockstar! Customer service at its finest!
Kevin B. le
The man in the crappy little office that was just a container trailer next to a building manage to be rude both during pick up and drop off.
Keith J. le
This location does not accept reservations done through the mobile pickup app. Would have been better if I was just informed through the app to just pick up the vehicle through normal channels instead of wasting my time.
Judith Z. le
this location was fine. Clean, fast, and the proprietor was pleasant, available, and competent. The yard was large, easy to maneuver big trucks in and out of, with several ways in and out.. Very helpful.
Vanessa M. le
Jose is great! Very friendly and knowledgeable. Easy to work with.
Maryam B. le
Jose ROCKS! Very professional, courteous, and cordial. Thanks Jose!
deej F. le
I have rented from other locations but this is is more personable. Jose was easy to work with and made the rental quick and no stress. Great attitude.
Robert B. le
Thanks for the good service!
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