Great, friendly customer service
Neal T.
Customer Reviews for Auto Detail Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good service clean trucks
Leonild A.Fast and super easy pick up. The manager was friendly and very helpful. I'd rent here again for sure.
Patricia W.Nothing, I had a great experience at this location. Owner was friendly and efficient and respecting our time and task.
Sara B.Jose was very cordial and helpful. I would go there again. Merci
Michael Y.Jose is awesome! Thank you!
marlene E.José is really helpful and gets things done.
gary P.It was far away from where I wanted to rent, which changed the hours last minute so I showed up to a locked office. Then I had to pay mileage fees, drive two hours just to get there, and take an uber to get home. Overall the whole thing sucked.
Marcus E.Rien
Raul L.Terrible customer service! RUDE
LaQuisha W.Wonderful location. Was in and out in about 5mins. No line. Customer service was wonderful. Definitely will recommend this location, also will be returning for future rentals. Thanks again
Louis F.Service was great, owner was knowledgeable. He was flexible when I brought the truck back early.
Jonathan O.Your customer service rep was excellent. He explained everything about the truck and even insured security to my personal vehicle.Thank you
Clifton R.Received amazing service from Jose thank you
LEAH V.The only thing is when calling UHaul on the phone is a pain as you wait and then are told after the wait to leave you rnumber and no one calls you back. Calling a location or to make a reservation is time consuming.
Mattie S.Best location ever, to be honest. Thank you!
MIA D.I tell all my motorcycle buddies, this is the place to tow your bike safely and cheaply.
Paul B.Always a pleasure renting from you. Quick, easy, the vehicles are always in great shape. I will continue to come back again and again!
Simone K.Nothing. Keep doing what you do.
Ercyline W.Too much to write here
scott B.Owner/ operator of business was very rude. Spoke to him with nothing but respect but he said if I was a minute late he would not lease my truck to me. Late arrival is understandable with consequences but his attitude was uncalled for.
Elizabeth T.Jose was great. When I returned the truck at noon, he wasn't in the office nor was there a note saying when he would return. I left the keys on the floor of. the van, and I guess that worked out.
Robert P.The guy over there didn't show up on time 4 people were waiting for him including me, 2 of them left before he show up after 37 minutes.
Kassi A.I would add some signage to the entrance of the location.
Alan T.I ordered and prepaid towels and 3 furniture dollys, when I was picking up the truck the person told me he had no towels nor dollys. What am i supossed to do by then if i had already planned my move out. The truck had no gas, he said i was going to be reimbursed 56$ for gas and for the dollys and towels.
Mario H.A little better signage to make the place easier to find. Attendant was helpful and pro-active. Got the business done quickly and efficiently.
Jonathan S.Jose was accommodating and quick in his service. Merci.
Patrick F.Jose was awesome and was so helpful. He went above and beyond to help me. I really appreciate it! I can't thank him enough!
Gloria T.Rude and unprofessional.
Cortney H.This was a good experience! thanks!
Peter B.Everything was fine thank you.
Phillip B.Loves the customer service everything was fast and clean
Rochelle G.Jose, the attendant was not there for the 3rd straight time when I got there. He was rude and told me I hadn't checked out (which I had done online) making me even further behind schedule. If I was not desperate for a trailer, I would have left. He was extremely argumentative and threatened me with not renting if I didn't concede that he was correct and it was all my fault that he wasn't there when I arrived saying he had tried to call but got no answer. The bottom line is that he was very obnoxious and unprofessional. I don't like speaking harshly about anyone willing to work at an honest living. I had a similar experience with an attendant at another location and was provided with a $10 certificate. I never used it and have since found common ground with the person in that instance. I don't want to get people in trouble or lose their job. But you asked. I am not going to lie and say everything was peachy. It was a very troubling experience. Fortunately for U-Haul, there seems to be no competition to turn to. I hope there is something in terms of training that might reduce such unpleasant encounters.
Richard M.The best part of the experience was the person running this location- he's the best!
John E.The service rep was very kind, helpful, and knowledgeable.
Marc R.My overall experience was very poor. I scheduled at this location because it was guaranteed that the truck I requested would be available (10' truck). Instead, the only truck available was a pickup truck. The site rep recommended I check the other site down the street ( I walked down there and waited 20 minutes in line to find out there was nothing available). Overall customer service was very poor. The entire experience was inconvenient.
Sahim W.They were great. Friendly and helpful.
Alex K.Great neighborhood pick up location with friendly service.
Ash L.Free coffee:)
Webster M.Employees were friendly and helpful!
Morgan S.Good customer service
Sean H.Jose was great!
Benjamin S.Jose was awesome. He really made sure the car was clean and made it a seamless process. We appreciated it.
Max O.Best customer service
Jamar C.Service was extremely friendly and helpful, car was spotless and very affordable as well. Instructions were also very clear on how to use the car and what kind of condition it was to be brought back in.
Gavin R.No complaints at all:)
bonnie C.I love that place because it's really fast to get a U-Haul truck👍🏻
Jose C.Jose is fabulous!!!
Linda B.Poot customer service
Jorge P.I've used them before and will do so again for sure.
Rita G.I've worked with this location several times and the guy works here is great, you haven't called me back about the complaint I made about 8000 San Leandro. I had a horrible experience there with the customer service representative just being completely rude
MIKE B.The gentleman represented UHaul very well.
Darryl C.The customer service was great
Oliver L.The check in experience was super confusing. I asked to check in on my phone, but while it was being approved (why is this necessary if I booked days in advance?) I got a call and was told I should go to the office. Then they gave me a different truck, and cancelled the one that was on my reservation.
ROBERTO A.Better customer service
Cesar E.Jose is very professional, organized, and a direct communicator. There's never a wait and the process of renting a vehicle is very quick. The trucks are always clean and have gas in the tank. We recommend him to everyone.
Curtis M.