Évaluations des clients Auto Detail Center
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Auto Detail Center
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Cheryl C. le
the big issue i ran into was the the location didnt have my vehicle. the person working here was very nice and tried to work with us, but we didnt get a vehicle (not even the one we reserved) until 2 hours after our reservation.
Areda B. le
When I made this reservation I made it at the wrong location. I didnt know this particular location existed. Once I found the location everything was EXCELLANT, The owner was great he explained all the information in a timley and professonal way. I didnt have to wait long the truck was ready and waiting for me. When I was running behind the onwer called several times to check on me. I recieved the same great service when I returned the truck. THIS WILL BE MY NEW RENTAL TRUCK LOCATION FROM NOW ON. Thank you for the great service.
Devone W. le
It’s all good!!!!
Deimentrius C. le
Great customer service
Brett N. le
Great experience overall. Truck was clean, rode great, and the customer experience was excellent! Would absolutely come back and recommend to other movers.
alfred j. le
Jose is the man. Quick and effective and understanding.
Kristen S. le
Very efficient, quick no hassle
Amy R. le
The experience I had here was the worst ever. First the place looked very shady. I had to figure out where the door was and then I walked into a place that looked like someone’s house. The guy behind the desk had his feet up on the desk. I wasn’t sure I was in the right place. He wasn’t very nice and said I needed to pay for the truck. I let him know that I paid online and he argued that his computer said I hadn’t paid yet. He didn’t look close enough. He made me pay but it was for a trailer that I needed to pick up from a different U-Haul that I tried paying for online but was told to pay when I picked it up to make sure it was at the facility. He was a 3rd party and I don’t ever want to go through a 3rd party again!
Kendra J. le
Great customer service
jose C. le
Brand new van, superclean!! Very easy process. Will use again.
Kristin K. le
Online checkout is the stupidest, worst, longest process I've encountered
kimberly b. le
Event taking place in parking lot upon return made it very difficult.
Cheryl B. le
Juan was really great to work with... professional, efficient and friendly. Great overall experience!!!
David S. le
Jose was friendly and very helpful!
Aleda G. le
The service I received from JC was very professional. The condition of the truck was excellent. I had a very satisfactory experience. Thank you.
Dan S. le
Jose was great! Personable, professional, punctual. He made renting my truck easy.
crystal w. le
Always very professional and friendly service very hard worker to please customers
Emma L. le
The gentleman working at this location was a stand out employee. He went above and beyond to make sure we understood pick up and drop off instructions, put the trailer on for us, and was incredibly kind and cool. Both my husband I were taken aback by his welcoming attitude and willingness to help. Thank you so much!
Charleen C. le
Jose is so helpful! I’m definitely coming back to this uhaul.
Alexandra B. le
Great place! Van was ready on time, and the person who helped me really accommodating.
Juan Carlos M. le
The pickup location was changed without notice. The new pickup location was in a very dangerous area of Oakland. The person at the uhaul Location was complaining the whole time about not coming earlier because he wanted to go home.
JASMINE M. le
Use real mileage. The truck I used had trick mileage and doubled my trip from 5ish miles to 11 miles
lawanda m. le
The clerk was unprofessional and rude
eric l. le
Jose was very prepared. Both pick up and drop off were fast and smooth!
ensor p. le
Good service, I’m definitely going back there for my next rental. Thank you.
Carlois R. le
Our overall experience was excellent thank you UHAUL
David T. le
You're good
kimberly t. le
Had a rough start. I will spare you the details. We shook hands in the end; still try the one on international and 54th to avoid a hassle. 3 stars for the clean truck and mileage discount to make things right.
David W. le
This is the best U-Haul experience I've ever had I love this place!!! Juan is a rockstar! Customer service at its finest!
Kevin B. le
The man in the crappy little office that was just a container trailer next to a building manage to be rude both during pick up and drop off.
Keith J. le
This location does not accept reservations done through the mobile pickup app. Would have been better if I was just informed through the app to just pick up the vehicle through normal channels instead of wasting my time.
Judith Z. le
this location was fine. Clean, fast, and the proprietor was pleasant, available, and competent. The yard was large, easy to maneuver big trucks in and out of, with several ways in and out.. Very helpful.
Vanessa M. le
Jose is great! Very friendly and knowledgeable. Easy to work with.
Maryam B. le
Jose ROCKS! Very professional, courteous, and cordial. Thanks Jose!
deej f. le
I have rented from other locations but this is is more personable. Jose was easy to work with and made the rental quick and no stress. Great attitude.
Robert B. le
Thanks for the good service!
Gary H. le
Truck was clean, but in horrible condition. Ran very rough, couldn't fill gas tank/kept shutting off every tenth of a gallon, check engine light came on. Employee pissing in truck yard when I pulled in. Manager rude. What more can I say? And all for the less than bargain price of $750 for three days. No, I won't be back.
Shivneel D. le
They had a auto transporter on Sunday did not want rent it when another location called them and told them yeah they had one. To much of a run around
Faye H. le
Nothing my experience was great!
Linda A. le
Outstanding service and very courteous and professional
Kristi M. le
Between the hand-scrawled, cardboard sign directing people to the entry, the dilapidated trailer office or the guy working there who couldn’t get my phone number correct, lost patience with ME when his computer was slow, and then when I suggested using the app, (as I had planned to do) to complete the appointment, proceeded to look at me with a visibly unconcealed anger, and then more than a few times barked orders at me, I’m not sure what was the least professional part of my experience. But the truck ran.
HARRIET S. le
Truck was clean and in good running condition. the person who helped me courteous and friendly and accurate. Another attendant was also helpful and courteous, he was washing a vehicle but assuring when giving directions to the office.
Salene C. le
Jose is super cool
Mark F. le
The surrounding area is not exactly the most inviting (make sure you have someone come with you and have your ride ready and waiting or very nearby).
Michael D. le
The location of the office is not very well marked The owner/manager very friendly and well organized Thanks
Amy P. le
José is a perfectionist and it shows. The place is very simple, but don't assume that means he's not on it. His truck was sparkling clean and in good working order. He handled the paperwork expertly.
Zoe K. le
JOSE IS THE BEST!!!!!!! Amazing customer service. 10/10.
Luis A. le
The U-Haul representative at the Auto detail Center was rude when we got there. He was yelling at me because I had followed directions from a sign outside that said( For UHaul go to next gate). I followed directions and when I saw him, he began yelling and I told him that the sign outside said to go in through the second gate. He then said that there weren’t any sign. But when I picked up the rental and was driving out, I saw him going outside the gate to take down then signs. U-Haul you need to check your boy, because he seems like he hates his job an doesn’t demonstrate a good job etiquette.
Harry B. le
The manager was very rude, I will never rent from this location again.
Jane J. le
Much better service here at this drop off location in oakland the guy was so helpful and he got us In and out . In future will always come to this location , and would definitely reccomend
jennifer l. le
Jose was great... fast and efficient!
Abdul S. le
Highly recommended location. Has 24 hour drop off which is perfect!
craig s. le
I love the homey that runs this place. It’s like family. I will return and recommend it to all friends.
Concepcion B. le
We really can't think of any improvements that we would like to see. Our total experience was outstanding! The owner of this facility was very nice and helpful. Great to see such exceptional customer service We'll definitely recommend this location to any of our friends who are moving. Thanks again for all the help,we appreciate it. Connie & Mark
Vickie W. le
Very rude very dirty office
Eugene C. le
Made the process quick and easy, Just as it should be. Thanks
Alexis d. le
Clean sweat from seats
Lauren W. le
Very friendly and helpful person who runs the store! Made our lives so much easier when dealing with a stressful move. A+ and top marks!
Troy W. le
The rental van had a broken back door latch that was not identified/disclosed by the location and was not found by me until I was loading the van making it all but impossible to load some of the larger items into the van I had planned to move, which will end up costing me additional money and time with a second rental. Because of the limited number of vans available in the area, I knew that a replacement of comparable size would not be available so I was forced to change my moving plans to account for the vehicle limitations. When mentioned to the staff upon return of the vehicle, they blamed the issue on it being a "one-way" rental from another location rather than taking responsibility for not checking it before releasing the vehicle to me for use. I am someone who likes to support small local businesses but this business is not providing a service level that inspires supporting their business.
Nick T. le
I like this location's sense of efficiency a lot.
LUIS L. le
I like it
michael n. le
The service was professional, kind and extremely friendly, so I would absolutely advise my friends and family to visit this location...