Customer Reviews for Auto Detail Center
(Concessionnaire U-Haul dans le voisinage)

1 100 évaluations

1411 55th Av   Oakland, CA 94621

(510) 639-1916

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 6h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(510) 639-1916

1411 55th Av
Oakland, CA 94621

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 6h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

The only thing is when calling UHaul on the phone is a pain as you wait and then are told after the wait to leave you rnumber and no one calls you back. Calling a location or to make a reservation is time consuming.

Mattie S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Terry C. 
Évaluation :
5

Best location ever, to be honest. Thank you!

MIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hugo X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dora D. 
Évaluation :
5

I tell all my motorcycle buddies, this is the place to tow your bike safely and cheaply.

Paul B. 
Évaluation :
5

Always a pleasure renting from you. Quick, easy, the vehicles are always in great shape. I will continue to come back again and again!

Simone K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin W. 
Évaluation :
5

Nothing. Keep doing what you do.

Ercyline W. 
Évaluation :
2

Too much to write here

scott B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Leonard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estanisla G. 
Évaluation :
2

Owner/ operator of business was very rude. Spoke to him with nothing but respect but he said if I was a minute late he would not lease my truck to me. Late arrival is understandable with consequences but his attitude was uncalled for.

Elizabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia R. 
Évaluation :
5

Jose was great. When I returned the truck at noon, he wasn't in the office nor was there a note saying when he would return. I left the keys on the floor of. the van, and I guess that worked out.

Robert P. 
Évaluation :
3

The guy over there didn't show up on time 4 people were waiting for him including me, 2 of them left before he show up after 37 minutes.

Kassi A. 
Évaluation :
5

I would add some signage to the entrance of the location.

Alan T. 
Évaluation :
1

I ordered and prepaid towels and 3 furniture dollys, when I was picking up the truck the person told me he had no towels nor dollys. What am i supossed to do by then if i had already planned my move out. The truck had no gas, he said i was going to be reimbursed 56$ for gas and for the dollys and towels.

Mario H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brant N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia S. 
Évaluation :
3

A little better signage to make the place easier to find. Attendant was helpful and pro-active. Got the business done quickly and efficiently.

Jonathan S. 
Évaluation :
4

Jose was accommodating and quick in his service. Merci.

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devona W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley D. 
Évaluation :
5

Jose was awesome and was so helpful. He went above and beyond to help me. I really appreciate it! I can't thank him enough!

Gloria T. 
Évaluation :
3

Rude and unprofessional.

Cortney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tsengchanh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

This was a good experience! thanks!

Peter B. 
Évaluation :
3

Everything was fine thank you.

Phillip B. 
Évaluation :
5

Loves the customer service everything was fast and clean

Rochelle G. 
Évaluation :
3

Jose, the attendant was not there for the 3rd straight time when I got there. He was rude and told me I hadn't checked out (which I had done online) making me even further behind schedule. If I was not desperate for a trailer, I would have left. He was extremely argumentative and threatened me with not renting if I didn't concede that he was correct and it was all my fault that he wasn't there when I arrived saying he had tried to call but got no answer. The bottom line is that he was very obnoxious and unprofessional. I don't like speaking harshly about anyone willing to work at an honest living. I had a similar experience with an attendant at another location and was provided with a $10 certificate. I never used it and have since found common ground with the person in that instance. I don't want to get people in trouble or lose their job. But you asked. I am not going to lie and say everything was peachy. It was a very troubling experience. Fortunately for U-Haul, there seems to be no competition to turn to. I hope there is something in terms of training that might reduce such unpleasant encounters.

Richard M. 
Évaluation :
3

The best part of the experience was the person running this location- he's the best!

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lovell C. 
Évaluation :
5

The service rep was very kind, helpful, and knowledgeable.

Marc R. 
Évaluation :
1

My overall experience was very poor. I scheduled at this location because it was guaranteed that the truck I requested would be available (10' truck). Instead, the only truck available was a pickup truck. The site rep recommended I check the other site down the street ( I walked down there and waited 20 minutes in line to find out there was nothing available). Overall customer service was very poor. The entire experience was inconvenient.

Sahim W. 
Évaluation :
5

They were great. Friendly and helpful.

Alex K. 
Évaluation :
5

Great neighborhood pick up location with friendly service.

Ash L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley G. 
Évaluation :
4

Free coffee:)

Webster M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lilian S. 
Évaluation :
5

Employees were friendly and helpful!

Morgan S. 
Évaluation :
3

Good customer service

Sean H. 
Évaluation :
5

Jose was great!

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon P. 
Évaluation :
5

Jose was awesome. He really made sure the car was clean and made it a seamless process. We appreciated it.

Max O. 
Évaluation :
5

Best customer service

Jamar C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patricia M. 
Évaluation :
5

Service was extremely friendly and helpful, car was spotless and very affordable as well. Instructions were also very clear on how to use the car and what kind of condition it was to be brought back in.

Gavin R. 
Évaluation :
5

No complaints at all:)

bonnie C. 
Évaluation :
5

I love that place because it's really fast to get a U-Haul truck👍🏻

Jose C. 
Évaluation :
5

Jose is fabulous!!!

Linda B. 
Évaluation :
1

Poot customer service

Jorge P. 
Évaluation :
5

I've used them before and will do so again for sure.

Rita G. 
Évaluation :
4

I've worked with this location several times and the guy works here is great, you haven't called me back about the complaint I made about 8000 San Leandro. I had a horrible experience there with the customer service representative just being completely rude

MIKE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bridget C. 
Évaluation :
4

The gentleman represented UHaul very well.

Darryl C. 
Évaluation :
5

The customer service was great

Oliver L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel N. 
Évaluation :
3

The check in experience was super confusing. I asked to check in on my phone, but while it was being approved (why is this necessary if I booked days in advance?) I got a call and was told I should go to the office. Then they gave me a different truck, and cancelled the one that was on my reservation.

ROBERTO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joycelynn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kanisha M. 
Évaluation :
1

Better customer service

Cesar E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deanna R. 
Évaluation :
5

Jose is very professional, organized, and a direct communicator. There's never a wait and the process of renting a vehicle is very quick. The trucks are always clean and have gas in the tank. We recommend him to everyone.

Curtis M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lee R. 
Évaluation :
1

This location did not feel safe nor clean. The personnel was aggressive and defensive right off the bat for no apparent reason. I would not book here again or recommend this location.

Nathan F. 
Évaluation :
1

My experience started off bad digitally, my pick up location and time was changed and I wasn't notified until I arrived. Lots of time and gas wasted driving around. On top of it I called ahead to this location and he wouldn't confirm my details until I got there and was very rude on top of it. Laughed at me for not knowing my pick up time, two fold bad experience: digital communication was non existent and the in person communication was insulting. Only good thing was help center trying best to help me out

Karl S. 
Évaluation :
1

Absolute worst experience renting a truck - changed location without any notice, rude service and over charged on fees

Alessandra K. 
Évaluation :
5

Jose works to get you in and out quickly. He was cleaning vans when I arrived, so I knew that the vehicle was sanitary. Some consider his demeanor "gruff", but he's just to the point and moves things along quickly. I don't think I've ever rented a UHAUL van/truck and been in and out so quickly! Check in was also very efficient. I will use this location again!

Susan W. 
Évaluation :
5

Excellent service à la clientèle

LEON G. 
Évaluation :
5

Excellent service and no waiting. No improvement necessary.

Charlette G. 
Évaluation :
5

The dude was super awesome! He got me in and out very quickly with no hassle. I do not think he could have done a better job. After all, how can you do better than perfect !

Moran T. 
Évaluation :
3

Jose was great. Really nice and helpful! Good guy!!

Peter W. 
Évaluation :
1

Rude owner, truck looked like he wet. Through a war ! Never again

Franck Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAMONTE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Florence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio R. 
Évaluation :
5

Every thing was good

Taneshia G. 
Évaluation :
5

Super quick check in and check out is ideal. A bit more signage indicating office space and drop off procedures could be helpful.

Leah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Jose Castell is professional, fast & manages this operation exceptionally. I would definitely recommend this location! Thank you Mr. Castell

Arlene G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
3

I came without my license and credit card because it said all I'd need was my smart phone. I had come back with my information.

Masika H. 
Évaluation :
3

Better reservation system. Sent me to wrong location. It said some one would call the night prior to confirm. No one did. And finally, be careful about sizes. My 5x8 trailer was only 4' 6" wide.

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taj J. 
Évaluation :
2

The person who rented the van to me was extremely rude and confrontational from start to finish. I won't use this location again.

rebekaah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nyjeri D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamal M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hilda S. 
Non les évaluations ont été soumises pour cet établissement.

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