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Wilbur Sweigart
Customer Reviews for Auto Tech Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck needs repairs.
Joe Fingersnothing
RANDY GILBERTU-Haul was a little dirty when I got it but wanted to tell me to bring it back clean. I was do $70.15. I only got 68 back not very understanding and very rude. Will not use this service again I waited for two hours for my change to be dropped off to me when I was told it be about 30 minutes because nobody was at the location and they were supposed to be because they knew I was going to be there Only give two stars because it got my stuff moved other than that I don't recommend. I also had a truck that had a faulty, gas cap.
JESSICA DENTONNeeds to have area lighted more for drop off at night
William NortonQuick and ready. 5/5
kent gwaltneyGreat customer service and a quick check in process! Merci.
Ashley KearneyNot the dealers fault. He was very helpful. He just wasn't even online as a dealer yet. The unit had a flat tire! And the wiring was faulty.
Ralph GrayAfter the delay on Friday (I'm a day behind my schedule) as I'm enroute I call Benton to confirm drop off that evening, he asks me if I could drop it off at his Christopher location 8 miles away!!! So I called UHaul again on hold..,,she said to drop it off in Benton and she would let the manager know. Then to check it in online was a nightmare. The system would not let me through. I spent another hour going back to the trailer and calling yet again. I can't see why I should use UHaul ever again.
Laurie MelvinSuper nice guy , wish all were as he was
James EllisThe truck was not swept out , and there was coffee or soda spilled on the console.
Timothy MasonDollie wasn't on truck when we rented it. Also got charged for gas when we replaced what we used. Took 2 hours to get rental. On line said two places were open and neither was.
Justin JohnsonWe reserved the truck online under the 24/7 category. We had trouble with the verification process. The 3 chat people were unable to help us. We were finally able to speak to someone after being "in line" for an hour. The nice gentleman was not able to help me, but forwarded my my issue to the regional manager. He was fantastic and got us on the road finally!!
Julie BellendierThe owner was very nice and helpful. Cowboy Up!
RUDY GOSTOWSKIFred had an attitude. We were already having a bad day having had a uhaul reserved close to home & when went to pick up it wasn't returned from previous renter making us having to go further away to just get a uhaul.
CYNTHIA A SLOATLocated at the end of a cul-de-sac with a bunch of nicer looking vehicles. Easy to find it. No dogs came running up while snarling, just quiet. I definitely appreciated the key drop box. I pulled in, locked up, & dropped the keys in the box. They even sent me the receipt to my email. Easy enough. Thanks guys.
THERESE OCONNOROvercharged for the rental by 100 % oneway rental is $61, I was charged $133
BRYAN KRUZGreat service. Might need anther 15 footer or next size up on hand.
tim williamsFred was very easy to work with . Will rent from him again.
Joe DavisExcept not the locations fault that I ended up with a 15ft instead of 20ft truck and had to make 2 trips instead of one. Very displeased about not getting what I ordered.
David EllisEverything was good. No complaints.
DANNY STEWARTMake sure they gave the facts correct. Before charging something a d taking the money out of the bank account. I was not an happy camper with this. Joshua and Andrew in Holland Mi took care of the problem. Thanks you 2 for all your help. MS. Vhar Sampson
charlene sampsonVery nice man. Was quick and easy to rent and return.
Rachel StewartI have no complaints about the vehicle. But Fred at the Pickup location is not someone you want representing Uhaul. In one conversation he complained about African Americans rights, LGBTQ rights and then made a joke about how he has my phone number and address and didn't have to work to get it, Implying he was going to ask me out! I was extremely offended and will never pick up a truck from his shop again. I would be shocked to learn that I am the first complaint you have received about this location, as he joked about how a woman had complained about him already because she didn't get his "sense of humor".
Lorena KwiddThis site was littered with cars sitting around and poorly lit (not lit at all). I had to back around a U-haul truck into a spot between it and another car to drop the trailer so it wasn't blocking their driveway. I knew this place was bad from seeing it before but figured I'd give it a shot. I regretted it when I got there.
DARREN HARKINSNo improvement needed, great customer service
Eric ChildersNothing, it was awesome
Christine ConiglioVery knowledgeable and friendly. I wish the rental places could provide a list of local movers/ helpers and storage units.
Julie GernerCheck that trailer actually has working lights before reserving to customer.
Jacqueline ShaferFred was the most disrespectful person I've ever met that has worked with uhaul. The building was in disrepair with grease and trash everywhere. He chastised me for wearing a mask per the CDC and Illinois current safety recommendations and told me he didn't believe in masks instead of just minding his own business. He instigated the conversation and I gave one word answers trying to end the uncomfortable conversation as quickly as possible. The equipment he gave me was filthy. There were broken mirror pieces and a potted plant had been broken by whoever used it last. He also took a phone call on speakerphone from his spouse about his colonoscopy prep prescription while I was waiting for him to run my card.
Ellen LuekingGreat people to work with.
Emil FahseExcellent service ??
david howardTrain the lady that works there better because she is absolutely clueless as to how the online system works. I figured it out on my own while she was busy talking to her ASM.
JONATHAN BRANUMVery appropriate
edwin johnsonFred serviced me very well! Thanks for the great service
john shultzGreat customer service!
ASHLEY KEARNEYFred & Maranda were very nice and helpful
Rick HarkerFriendly, competent and attentive people.This place was great, I'd recommend them to anyone.
Robert LoeberPut a jack on trailer tounge
jc wilkersonMy pickup time was 1pm. I wasnt informed of a lunch break and wasn't able to pick my uhaul up until 2pm.
Jessica fishFaster service, more knowledge.
Joe ShawTwo days in a row we had trouble with our trailer. One day there was a flat due to a faulty brake piston. The next day the brakes completely fell apart. Cost me an extra day of travel after the almost 7 hours of combined down time. Cost me extra with my rental vehicle and I had to get another hotel room for the night. Not very happy
gabriel stepehsonI was disappointed to have ordered the trailer only to have to drive 45 minutes to pick up the trailer from another location. When I reserved the trailer it was not communicated to me that I would need to pick up the trailer from a different location.
Shane YoungJust have more 2 wheel dolly's available. The gentleman who scheduled my pick up and return was awesome thank you
dave sorensenNothing Fred manger the store there was very helpful and so was the other employee very good experience in the truck was great
charles lakevehicle was not parked in front of pickup site. it was way in the back in the mud. wasn't sure I could get it out. you would think that if they could put the key in the drop box they could have left vehicle in a convient spot where I didn't have to get muddy.
Vicky Eubanks