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Douglas H
Customer Reviews for Auto Tech Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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First let me say I am extremely happy with the service, location, and helpfulness of the staff. I understand that this location is limited by what is returned there, but it would be nice if smaller trucks where available at this location. Still I give you 5 out of 5.
Joseph HThe truck needs repairs.
Joe Fnothing
RANDY GU-Haul was a little dirty when I got it but wanted to tell me to bring it back clean. I was do $70.15. I only got 68 back not very understanding and very rude. Will not use this service again I waited for two hours for my change to be dropped off to me when I was told it be about 30 minutes because nobody was at the location and they were supposed to be because they knew I was going to be there Only give two stars because it got my stuff moved other than that I don't recommend. I also had a truck that had a faulty, gas cap.
JESSICA DNeeds to have area lighted more for drop off at night
William NQuick and ready. 5/5
kent gGreat customer service and a quick check in process! Merci.
Ashley KNot the dealers fault. He was very helpful. He just wasn't even online as a dealer yet. The unit had a flat tire! And the wiring was faulty.
Ralph GAfter the delay on Friday (I'm a day behind my schedule) as I'm enroute I call Benton to confirm drop off that evening, he asks me if I could drop it off at his Christopher location 8 miles away!!! So I called UHaul again on hold..,,she said to drop it off in Benton and she would let the manager know. Then to check it in online was a nightmare. The system would not let me through. I spent another hour going back to the trailer and calling yet again. I can't see why I should use UHaul ever again.
Laurie MSuper nice guy , wish all were as he was
James EThe truck was not swept out , and there was coffee or soda spilled on the console.
Timothy MDollie wasn't on truck when we rented it. Also got charged for gas when we replaced what we used. Took 2 hours to get rental. On line said two places were open and neither was.
Justin JWe reserved the truck online under the 24/7 category. We had trouble with the verification process. The 3 chat people were unable to help us. We were finally able to speak to someone after being "in line" for an hour. The nice gentleman was not able to help me, but forwarded my my issue to the regional manager. He was fantastic and got us on the road finally!!
Julie BThe owner was very nice and helpful. Cowboy Up!
RUDY GFred had an attitude. We were already having a bad day having had a uhaul reserved close to home & when went to pick up it wasn't returned from previous renter making us having to go further away to just get a uhaul.
CYNTHIA ALocated at the end of a cul-de-sac with a bunch of nicer looking vehicles. Easy to find it. No dogs came running up while snarling, just quiet. I definitely appreciated the key drop box. I pulled in, locked up, & dropped the keys in the box. They even sent me the receipt to my email. Easy enough. Thanks guys.
THERESE OOvercharged for the rental by 100 % oneway rental is $61, I was charged $133
BRYAN KGreat service. Might need anther 15 footer or next size up on hand.
tim wFred was very easy to work with . Will rent from him again.
Joe DExcept not the locations fault that I ended up with a 15ft instead of 20ft truck and had to make 2 trips instead of one. Very displeased about not getting what I ordered.
David EEverything was good. No complaints.
DANNY SMake sure they gave the facts correct. Before charging something a d taking the money out of the bank account. I was not an happy camper with this. Joshua and Andrew in Holland Mi took care of the problem. Thanks you 2 for all your help. MS. Vhar Sampson
charlene sVery nice man. Was quick and easy to rent and return.
Rachel SI have no complaints about the vehicle. But Fred at the Pickup location is not someone you want representing Uhaul. In one conversation he complained about African Americans rights, LGBTQ rights and then made a joke about how he has my phone number and address and didn't have to work to get it, Implying he was going to ask me out! I was extremely offended and will never pick up a truck from his shop again. I would be shocked to learn that I am the first complaint you have received about this location, as he joked about how a woman had complained about him already because she didn't get his "sense of humor".
Lorena KThis site was littered with cars sitting around and poorly lit (not lit at all). I had to back around a U-haul truck into a spot between it and another car to drop the trailer so it wasn't blocking their driveway. I knew this place was bad from seeing it before but figured I'd give it a shot. I regretted it when I got there.
DARREN HNo improvement needed, great customer service
Eric CNothing, it was awesome
Christine CVery knowledgeable and friendly. I wish the rental places could provide a list of local movers/ helpers and storage units.
Julie GCheck that trailer actually has working lights before reserving to customer.
Jacqueline SFred was the most disrespectful person I've ever met that has worked with uhaul. The building was in disrepair with grease and trash everywhere. He chastised me for wearing a mask per the CDC and Illinois current safety recommendations and told me he didn't believe in masks instead of just minding his own business. He instigated the conversation and I gave one word answers trying to end the uncomfortable conversation as quickly as possible. The equipment he gave me was filthy. There were broken mirror pieces and a potted plant had been broken by whoever used it last. He also took a phone call on speakerphone from his spouse about his colonoscopy prep prescription while I was waiting for him to run my card.
Ellen LGreat people to work with.
Emil FExcellent service ??
david hTrain the lady that works there better because she is absolutely clueless as to how the online system works. I figured it out on my own while she was busy talking to her ASM.
JONATHAN BVery appropriate
edwin jFred serviced me very well! Thanks for the great service
john sGreat customer service!
ASHLEY KFred & Maranda were very nice and helpful
Rick HFriendly, competent and attentive people.This place was great, I'd recommend them to anyone.
Robert LPut a jack on trailer tounge
jc wMy pickup time was 1pm. I wasnt informed of a lunch break and wasn't able to pick my uhaul up until 2pm.
Jessica fFaster service, more knowledge.
Joe STwo days in a row we had trouble with our trailer. One day there was a flat due to a faulty brake piston. The next day the brakes completely fell apart. Cost me an extra day of travel after the almost 7 hours of combined down time. Cost me extra with my rental vehicle and I had to get another hotel room for the night. Not very happy
gabriel sI was disappointed to have ordered the trailer only to have to drive 45 minutes to pick up the trailer from another location. When I reserved the trailer it was not communicated to me that I would need to pick up the trailer from a different location.
Shane YJust have more 2 wheel dolly's available. The gentleman who scheduled my pick up and return was awesome thank you
dave sNothing Fred manger the store there was very helpful and so was the other employee very good experience in the truck was great
charles l