Customer Reviews for Autotek
(U-Haul Neighborhood Dealer)

402 évaluations

8633 Antelope North Rd   Antelope, CA 95843

(916) 745-6349

Heures d’ouverture

  • Mon-Fri: 7 am–6 pm
  • Samedi : de 7 h a.m. à 2 h p.m.
  • Dimanche : de 8 h a.m. 12 h p.m.

Services dans cet établissement :

Pour nous contacter

(916) 745-6349

8633 Antelope North Rd
Antelope, CA 95843

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 7 am–6 pm
  • Samedi : de 7 h a.m. à 2 h p.m.
  • Dimanche : de 8 h a.m. 12 h p.m.
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

They guys were very helpful

PETER N 
Évaluation :
2

The tank was on E, and I told the agent before I left. I brought the vehicle back at a tad above E, yet I was charged $10+ for gas.

SIMEON O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVINDER S 
Évaluation :
1

Had to cut off the lock on the trailer and when I dropped off the trailer the rep didn't complete the return for over 24hrs

Anthony M 
Évaluation :
5

Excellent customer service always.

Shad M 
Évaluation :
4

Tried to check truck in online, after hours. All steps were completed, selected "submit" and waited for about 10 minutes while it said processing. It would not finish properly. Tried it twice. Would not work. Eventually just had to leave the keys in drop box.

Jeffrey F 
Évaluation :
5

It's so easy and not expensive. Like it

Ihor S 
Évaluation :
5

Excellent Job and friendly and professional.

Shad M 
Évaluation :
5

Just not happy we were charged to full the truck up when we did not get it with fuel. We had to n bb pay to fuel up when we picked I picked it up

elizabeth t 
Évaluation :
5

The clerk is very friendly and provide great customer service

Nguyenhieu V 
Évaluation :
3

Check engine light was on for my vehicle. No inspection given before I left the lot.

Itzel S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H 
Évaluation :
3

I put "yes" for the personnel being helpful, but only because they were friendly. I did not receive a receipt detailing my turn-in transaction, and therefore was unable to dispute anything on the paperwork. Seems like a funny way to do business, as this prevents any discussion of U-Haul overcharging! I was charged $14,95 for the gas tank being at 3/8 tank, when in fact it was at 1/2 tank-- exactly where the gas gauge registered when I picked it up in Spokane. I filled it to that point at a gas station about 5 miles from where we dropped the truck off, so I doubt it used an eighth of a tank in that distance! Seems pretty petty, given the overall payment we made for the truck.

Michael B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle C 
Évaluation :
3

I didn't get a furniture dolly and I was charged $35. Not happy but I was able to do what I can with the utility dolly.

Karen O 
Évaluation :
4

Gas in the vehicle was 3/4; however, the paperwork stated 15/16.

Allan C 
Évaluation :
5

My experience was easy and quick

Patsy N 
Évaluation :
5

Went perfect! Highly recommend.

brenda a 
Évaluation :
1

Not bad very bad customer service specially when you go back to return the vehicle guy with the beard i don’t know his name was not rude absolutely rude! i asked him give me receipts so i know how you charge they say he can’t because he needs to go lunch ! when i got the truck they told me put some extra gas and we will give you credit so i did put extra gas what should be and told him and show him he said will give you some credit! but rather give me credit they charge me for safe driving i don’t know what is ! when i pick up the truck there was different guy he ask me if you need any insurance i told him know ! basically this place making the U Haul name bad please don’t take my words read other people comments ?

Chaudhary K 
Évaluation :
5

Chris was awesome getting me through the process. Very accommodating and informative.

Scott N 
Évaluation :
5

The location was extremely helpful. U-Haul's website & app are abysmal, thank goodness for the pick up location picking up the slack. • The phone app for checkout was stuck in a loop and could not be used. • The phone app for check-in never progressed past a picture of the odometer and could not be used. • The website was extremely difficult to navigate in order to simply rent a truck. All the pages and pages of add-ons, then moving the obscure "I don't need this" link to different positions on each page required 3 passes to get the rental reserved. In my opinion IT staff at corporate should be replaced.

david w 
Évaluation :
5

Very nice atmosphere

Greg T 
Évaluation :
3

Don’t know anyone in area

Susan B 
Évaluation :
4

The girl up front was amazing! I had issues with the uhaul check in app on my phone but she kicked into gear and really helped out!!

Brandon O 
Évaluation :
1

The guy that checked me in was extremely rude and did not do the check in process correctly. They switched the truck (truck was filthy with garbage both inside the cab as well as the back as it had loose socks and garbage presumably from the previous user) I was using and in the process of doing my check out all the information was wrong and I wanted it corrected he said it could not be done at that time and don't worry about it and he'll do it, which he did not do accurately or correctly. This caused a big dispute on the check out where he was even more rude and became verbally aggressive. I will never use this location again given the horrendous experience and being overcharged due to the laziness and aggressive nature of the worker.

Mitchell H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ostap S 
Évaluation :
5

Truck was a rough ride. Lots of vibration. Breaks also need to be checked. Personnel were very friendly helpful. I would definitely recommend this facility and use this place again. Just recommend the truck get looked at because it was a painful drive.

rocky j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn W 
Évaluation :
1

This location gave me a truck with "70 miles to E" in the tank. I was charged $159,44 when I shouldn't only been charged around $85-$90. I want a full refund. My experience was terrible

Mark S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaToya J 
Évaluation :
1

My reservation was for pick up @ 10 am 09/30drop off 10 am 10/01. After I completed my rental, the clerk informed me that the truck was due back by 7 am on 10/01. Why I did not get 24 hour rental? I should be compensated/credited back. I reported this complaint and was to receive a call back from management, I have not received a call back from a manager

Constance M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P 
Évaluation :
5

Fast fair and friendly

Glenn M 
Évaluation :
4

We made a appointment for 7 AM but no one showed up until almost 8 AM.

Kevin S 
Évaluation :
5

Aucun

Mark C 
Évaluation :
1

I was overcharged. I explained there was an issue the my drop off time and the employee assured me it was fine. I was then charged an additional $40 the next day.

Damishi E 
Évaluation :
5

I've used a Uhaul truck several times throughout the years and this is the FIRST time I have EVER been in and out with check in and check out so expeditiously. Very friendly & professional. I will go back to this location. EXCELLENT SERVICE! BEST!

rebekah f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirley c 
Évaluation :
1

When we arrived for our reservation, we were given keys to a truck that did not have a passenger side front headlight, There were two trucks available in the size we reserved (15'), but we were told one was reserved for another customer later in the day and the other could not be rented out because it was for locals only. Instead of serving our reservation first, the woman offered us a 20' truck at the same rate, which was an inconvenience because of the size. Also, no one came out to do a walkthrough check or confirm the gas level, which i noticed myself was at about a quarter tank, but they later sent a contract that said it was at half a tank, so I had to pay the difference at our destination. They also double charged us for a dozen blankets that they gave to us, only find a dozen in the back of the truck already. A very careless and not customer service based operation.

Matt H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice W 
Évaluation :
5

The gentleman that helped me was very helpful and courteous!

Alice W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caelan B 
Évaluation :
5

I had a very good experience. Thank you Chris for your excellent service.

David B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon S 
Évaluation :
2

Front desk person was very unprofessional and didn’t help me understand what needed to be done, as I’ve never done anything with renting a car before, he also would not break down my bill overall below average experience and I will not be renting a Uhual again.

Andrew D 
Évaluation :
5

Autotek is the best smog shop, now the best uhaul rental

Kevin T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denny w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinne S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M 
Évaluation :
5

The crew there where helpful and professional and very clean will use it again

Harley S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOYCE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerald c 
Évaluation :
3

Not charge for fuel when truck is returned with the same amount in it

Kenneth B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H 
Évaluation :
3

When picked up the truck, the uhaul reception was accommodating however when. I was about to returned it and was asking a question , he was RUDE!!! Unfortunately I won't recommend this uhaul location

FERDINAND U 
Évaluation :
5

A great location. Fast friendly service

Diana L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARANJIT S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B 
Évaluation :
1

They charged me gas .event i fuel extra gas for they ( when I pick up the gas is empty)

Vay V 
Évaluation :
5

Best service I've had when using uhaul. Will recommend this place and go back when I need them again

Julia S 
Évaluation :
1

The worker very bad

Jian K 
Évaluation :
2

Brakes on the truck were very soft, made it hard to stop and quite a few scares going up and down hills.

Alexis D 
Évaluation :
4

Open an extra hour

Jorge V 
Évaluation :
1

Hooked up ball incorrectly and I lost my trailer, uHaul roadside was aweful and also sent me on my way with the wrong installation resulting in a flat tire and being stuck in a small town without any transportation at midnight. Aweful experiece and I will want a refund.

Dorthy M 
Évaluation :
3

Location was clean, Truck on the outside very dirty, and caked with bugs and etc. Inside of truck was clean, but lots of things broken or falling apart. Staff at this location was super friendly and nice..

Scott M 
Évaluation :
5

Really nothing I did however lost a day because of a part that went bad on the truck.

David W 
Évaluation :
3

Uhaul is a joke when it comes to drop off and pick up

gary c 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert H 
Évaluation :
5

Great service

malini p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMER K 
Évaluation :
3

Total fee's due at rental were higher than I was originally quoted by nearly $1,000. I am not sure why this is but it is frustrating when I was being told that I was getting a free upgrade for picking up my truck early and then once I get the receipt it's $1 000 more than what was originally quoted.

Roman N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shara F 
Évaluation :
5

Returned on a Sunday night. Great experience

Patrick W 
Évaluation :
1

Chris has terrible customer service! I have been over charged. My bill suppose to be 19,99 , but was charged over 150.00, why??? Chris act like he had issues with a lot of people. This man charged a few more people over 140 and they was also wondering why. I feel like y'all scammed us. It's not right! One day y'all will get figured out, because y'all know y'all are over charging everyone.

Jeremy P 
Évaluation :
2

The location was closed when we dropped the truck off. There was nowhere to put the keys that assigned to UHaul. The guys at the place were not personable or friendly. One word answers to questions. The empathy and human connection sucked. There was no communication whatsoever about the UHaul. I wouldn't recommend this place to anyone.

Alexandria H 
Évaluation :
5

Awesome employee! Chris was extremely helpful and friendly. I would highly recommend this location.

Courtney L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyson K 
Évaluation :
5

Chris was very friendly

Trazarra R 
Évaluation :
1

We were provided a vehicle that wouldn't start. We were not informed of how the return process would work. No paperwork was given and no mention that it would be in email or text until we asked. I ordered furniture pads in my original order but none were available. We were also told to "wiggle the key" if the ignition didn't turn off. We were also told to just call u-haul for help if The truck stopped on us but I'm the middle of a move there is no time to worry about the reliability of a vehicle that is rented. Very Poor Service. He even talked about his shop being better than the ones on Watt avenue but I'd bet they offer better customer service and vehicles that start right away.

LaDawn M 
Évaluation :
2

The person not trained properly or seams like a lazy worker. The charge is almost double from what I usually paid before. Never this location again, I hope..

LYUDMILA S 
Évaluation :
5

Nothing much.

KALAKE F 
Évaluation :
5

Chris helped me get set up and was amazingly kind and helpful! I'll definitely come back to this location because of him.

Tianna M 
Évaluation :
3

Truck had a while on the floor. Took a while to get unit they seamed more interested in smogging vehicles.

Thomas F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zack C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda S 
Évaluation :
1

I asked reserved a 20 foot and they gave us a 26 foot. If I wanted a 26 ft I would have reserved. The independent contractor associated with U-Haul was a joke. They did not come prepared to move. They dropped my boxes and threw boxes on the truck. One of the mover s spent a good deal of time on his phone.

Paula B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frederick B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lyle L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W 
Non les évaluations ont été soumises pour cet établissement.

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