Évaluations des clients Autotek

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Autotek

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Karrah B. le

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Everything was great from the truck to the service! However, my only complaint was that the attendant didn’t help us set up our tow dolly. He said he “didn’t want that responsibility”. We had to watch a YouTube video in order to figure out how to set it up.

Clare H. le

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Le client n'a pas laissé de commentaire.

Dawn P. le

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The employee was 25 minutes late. When I called the location because the front gate was closed, I had called the locations number. It was a personal number and the voice mail was full. He didnt even apologize for being late. I will not be recommending this location for any business.

Robert H. le

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Obviously, this location is new, but once they get completely moved in I'm sure the overall experience will be more professional and look more like an established business, The employees were friendly and very helpful.

Mark I. le

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I had signed up for a 6am pick up with my mobile but the day before pick up they said I could not do so and had to pick up after 8:30 am

Chazelle L. le

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Great job. My drop off location was also great. The customer service at Silo was amazing!!!

Chuck Y. le

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Le client n'a pas laissé de commentaire.

Carolyn M. le

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Know what is going on. I completed the order online and prepaid and it still took over 1/2 hour to get the truck. I got a call two hours later asking me when I was going to pick up the truck.

Kyung Won H. le

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The employee did not know how to even operate the computer to do his work to check us in. He took 30minutes to do everything. Our reservation was at 9am but we end up leaving around 9:30am. No discounts or anything to make up this poor service. Employee who especially works at newer place needs to be well-trained before they start working.

john i. le

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Le client n'a pas laissé de commentaire.

Debbie D. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Doris w. le

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Le client n'a pas laissé de commentaire.

Mianca S. le

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Better accommodation

James H. le

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Le client n'a pas laissé de commentaire.

Meyrick T. le

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Le client n'a pas laissé de commentaire.

KEN L. le

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Difficult finding drop off locale. Address number not easily located. Had to phone owner who was at lunch.He was very helpful once I made contact.

Jennifer C. le

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Have employees who are skilled in attaching a trailer to a vehicle. My daughter and I were placed in a dangerous situation driving across country due to their incompetence.

vadim s. le

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Le client n'a pas laissé de commentaire.

CHRIS L. le

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Le client n'a pas laissé de commentaire.

adrian c. le

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Le client n'a pas laissé de commentaire.

Sara E. le

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Would not use uhaul again. They were very confused from the moment they confirmed my appt. They kept asking me where I was going as if it wasn’t already in the system. And then they were running out of inventory and told me twice I should feel lucky I got equipment for my scheduled day. When the pick up day came, I used express check in becauae they say you should not have to wait in line if you use this feature. What a complete mess it turned out to be! The truck was at a location that had some one running it that had no idea what he was doing and we were there 90 minutes before the owner had to come and save the situation. Then we picked up the tow dolly at another location that I had expressed checked in, but never got a receipt for and turns out there was a glitch in the system and they wanted to charge me AGAIN and for double what I was supposed to pay. No one there knew what was going on or why it didn’t look like I had paid already but it was showing on my bank statement that the charge had gone through. One hour later we got the tow dolly and the charges reversed (three days later and the charges are still there so we’ll see). The tow dolly we got unfortunately had a broken left blinker! Another hour later after tinkering with it and not finding another available tow dolly within an hour distance we left without the tow dolly and will have to make second five hour drive to get the additional car we couldn’t tow. Again, would not recommend.

CHERYL S. le

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Truck was not cleaned in cargo or cab area.

Lisa G. le

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The only problem was that my pick-up location was changed. And although the app showed a change of location (which I didn’t see because I didn’t look at the app), there was no email notifying me of the change. Luckily the original location had the equipment I needed. Changing pickup locations after a reservation is made is unacceptable.

Matt S. le

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Horrible location, abandoned building in the middle of no where no gas stations anywhere Why was I texted to return to this place it was not even in the same town I agreed to drop it off at, horrible experience

Jacob M. le

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Ibwas overcharged for a mile and a half and you guys basically have called me a liar. Shitty customer service after being scammed. I don't care how minor it is. Ibwas ripped off and uhaul did nothing.

Daniel F. le

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Le client n'a pas laissé de commentaire.

Fredrick R. le

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No wait time was in and out within 5 minutes on pickup and dropoff and have very nice friendly customer service.

Richard W. le

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Fast service

vahid k. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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Excellent friendly as usual. Very good location.

Michael G. le

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Great service! Squeaky clean new truck...flexible drop off arrangements....best location ever!

TONY N. le

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We were told to pick up the truck on Auburn blvd. When we got there we were told it was in Antelope. Were also told we could drop off the truck at any Uhaul, we had to go to two places. Also, they did not write down the mileage correct. It said we had gone -1000 miles instead of +100 miles.

volodymyr r. le

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Le client n'a pas laissé de commentaire.

DAVID A. le

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Le client n'a pas laissé de commentaire.

Laura S. le

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I have rented several U-Hauls over the years. I rented 2 bags of furniture blankets and didn't even open the 2nd one. The truck was broom clean as required and the used blankets were in the overhead. I was told that if I didn't fold the blankets back up, the way I found them, there would be a $25 charge. Needless to say, I went and folded them all up, but that was truly an insult at that point.

KIMBERLY H. le

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Le client n'a pas laissé de commentaire.

Niketia H. le

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The young lady that assisted me with renting the equipment was professional and courteous.

Kenneth L. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER L. le

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This office went above and beyond to find me the equipment I needed! Fast & Friendly service.

Brooke T. le

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My issue is not just with this location, it started from the beginning at another location. I was misinformed and double charged more than once. No one seemed to be able to help with out several phone calls. If uhaul genuinely wants to improve, employees on all levels should take ownership and see it through instead of passing a problem on.