It's so easy and not expensive. Like it
Ihor S
Customer Reviews for Autotek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Excellent Job and friendly and professional.
Shad MJust not happy we were charged to full the truck up when we did not get it with fuel. We had to n bb pay to fuel up when we picked I picked it up
elizabeth tThe clerk is very friendly and provide great customer service
Nguyenhieu VCheck engine light was on for my vehicle. No inspection given before I left the lot.
Itzel SI put "yes" for the personnel being helpful, but only because they were friendly. I did not receive a receipt detailing my turn-in transaction, and therefore was unable to dispute anything on the paperwork. Seems like a funny way to do business, as this prevents any discussion of U-Haul overcharging! I was charged $14,95 for the gas tank being at 3/8 tank, when in fact it was at 1/2 tank-- exactly where the gas gauge registered when I picked it up in Spokane. I filled it to that point at a gas station about 5 miles from where we dropped the truck off, so I doubt it used an eighth of a tank in that distance! Seems pretty petty, given the overall payment we made for the truck.
Michael BI didn't get a furniture dolly and I was charged $35. Not happy but I was able to do what I can with the utility dolly.
Karen OGas in the vehicle was 3/4; however, the paperwork stated 15/16.
Allan CMy experience was easy and quick
Patsy NWent perfect! Highly recommend.
brenda aNot bad very bad customer service specially when you go back to return the vehicle guy with the beard i don’t know his name was not rude absolutely rude! i asked him give me receipts so i know how you charge they say he can’t because he needs to go lunch ! when i got the truck they told me put some extra gas and we will give you credit so i did put extra gas what should be and told him and show him he said will give you some credit! but rather give me credit they charge me for safe driving i don’t know what is ! when i pick up the truck there was different guy he ask me if you need any insurance i told him know ! basically this place making the U Haul name bad please don’t take my words read other people comments ?
Chaudhary KChris was awesome getting me through the process. Very accommodating and informative.
Scott NThe location was extremely helpful. U-Haul's website & app are abysmal, thank goodness for the pick up location picking up the slack. • The phone app for checkout was stuck in a loop and could not be used. • The phone app for check-in never progressed past a picture of the odometer and could not be used. • The website was extremely difficult to navigate in order to simply rent a truck. All the pages and pages of add-ons, then moving the obscure "I don't need this" link to different positions on each page required 3 passes to get the rental reserved. In my opinion IT staff at corporate should be replaced.
david wVery nice atmosphere
Greg TDon’t know anyone in area
Susan BThe girl up front was amazing! I had issues with the uhaul check in app on my phone but she kicked into gear and really helped out!!
Brandon OThe guy that checked me in was extremely rude and did not do the check in process correctly. They switched the truck (truck was filthy with garbage both inside the cab as well as the back as it had loose socks and garbage presumably from the previous user) I was using and in the process of doing my check out all the information was wrong and I wanted it corrected he said it could not be done at that time and don't worry about it and he'll do it, which he did not do accurately or correctly. This caused a big dispute on the check out where he was even more rude and became verbally aggressive. I will never use this location again given the horrendous experience and being overcharged due to the laziness and aggressive nature of the worker.
Mitchell HTruck was a rough ride. Lots of vibration. Breaks also need to be checked. Personnel were very friendly helpful. I would definitely recommend this facility and use this place again. Just recommend the truck get looked at because it was a painful drive.
rocky jThis location gave me a truck with "70 miles to E" in the tank. I was charged $159,44 when I shouldn't only been charged around $85-$90. I want a full refund. My experience was terrible
Mark SMy reservation was for pick up @ 10 am 09/30drop off 10 am 10/01. After I completed my rental, the clerk informed me that the truck was due back by 7 am on 10/01. Why I did not get 24 hour rental? I should be compensated/credited back. I reported this complaint and was to receive a call back from management, I have not received a call back from a manager
Constance MFast fair and friendly
Glenn MWe made a appointment for 7 AM but no one showed up until almost 8 AM.
Kevin SAucun
Mark CI was overcharged. I explained there was an issue the my drop off time and the employee assured me it was fine. I was then charged an additional $40 the next day.
Damishi EI've used a Uhaul truck several times throughout the years and this is the FIRST time I have EVER been in and out with check in and check out so expeditiously. Very friendly & professional. I will go back to this location. EXCELLENT SERVICE! BEST!
rebekah fWhen we arrived for our reservation, we were given keys to a truck that did not have a passenger side front headlight, There were two trucks available in the size we reserved (15'), but we were told one was reserved for another customer later in the day and the other could not be rented out because it was for locals only. Instead of serving our reservation first, the woman offered us a 20' truck at the same rate, which was an inconvenience because of the size. Also, no one came out to do a walkthrough check or confirm the gas level, which i noticed myself was at about a quarter tank, but they later sent a contract that said it was at half a tank, so I had to pay the difference at our destination. They also double charged us for a dozen blankets that they gave to us, only find a dozen in the back of the truck already. A very careless and not customer service based operation.
Matt HThe gentleman that helped me was very helpful and courteous!
Alice WI had a very good experience. Thank you Chris for your excellent service.
David BFront desk person was very unprofessional and didn’t help me understand what needed to be done, as I’ve never done anything with renting a car before, he also would not break down my bill overall below average experience and I will not be renting a Uhual again.
Andrew DAutotek is the best smog shop, now the best uhaul rental
Kevin TThe crew there where helpful and professional and very clean will use it again
Harley SNot charge for fuel when truck is returned with the same amount in it
Kenneth BWhen picked up the truck, the uhaul reception was accommodating however when. I was about to returned it and was asking a question , he was RUDE!!! Unfortunately I won't recommend this uhaul location
FERDINAND UA great location. Fast friendly service
Diana LThey charged me gas .event i fuel extra gas for they ( when I pick up the gas is empty)
Vay VBest service I've had when using uhaul. Will recommend this place and go back when I need them again
Julia SThe worker very bad
Jian KBrakes on the truck were very soft, made it hard to stop and quite a few scares going up and down hills.
Alexis DOpen an extra hour
Jorge VHooked up ball incorrectly and I lost my trailer, uHaul roadside was aweful and also sent me on my way with the wrong installation resulting in a flat tire and being stuck in a small town without any transportation at midnight. Aweful experiece and I will want a refund.
Dorthy MLocation was clean, Truck on the outside very dirty, and caked with bugs and etc. Inside of truck was clean, but lots of things broken or falling apart. Staff at this location was super friendly and nice..
Scott MReally nothing I did however lost a day because of a part that went bad on the truck.
David WUhaul is a joke when it comes to drop off and pick up
gary cGreat service
malini pTotal fee's due at rental were higher than I was originally quoted by nearly $1,000. I am not sure why this is but it is frustrating when I was being told that I was getting a free upgrade for picking up my truck early and then once I get the receipt it's $1 000 more than what was originally quoted.
Roman NReturned on a Sunday night. Great experience
Patrick WChris has terrible customer service! I have been over charged. My bill suppose to be 19,99 , but was charged over 150.00, why??? Chris act like he had issues with a lot of people. This man charged a few more people over 140 and they was also wondering why. I feel like y'all scammed us. It's not right! One day y'all will get figured out, because y'all know y'all are over charging everyone.
Jeremy PThe location was closed when we dropped the truck off. There was nowhere to put the keys that assigned to UHaul. The guys at the place were not personable or friendly. One word answers to questions. The empathy and human connection sucked. There was no communication whatsoever about the UHaul. I wouldn't recommend this place to anyone.
Alexandria HAwesome employee! Chris was extremely helpful and friendly. I would highly recommend this location.
Courtney LChris was very friendly
Trazarra RWe were provided a vehicle that wouldn't start. We were not informed of how the return process would work. No paperwork was given and no mention that it would be in email or text until we asked. I ordered furniture pads in my original order but none were available. We were also told to "wiggle the key" if the ignition didn't turn off. We were also told to just call u-haul for help if The truck stopped on us but I'm the middle of a move there is no time to worry about the reliability of a vehicle that is rented. Very Poor Service. He even talked about his shop being better than the ones on Watt avenue but I'd bet they offer better customer service and vehicles that start right away.
LaDawn MThe person not trained properly or seams like a lazy worker. The charge is almost double from what I usually paid before. Never this location again, I hope..
LYUDMILA SNothing much.
KALAKE FChris helped me get set up and was amazingly kind and helpful! I'll definitely come back to this location because of him.
Tianna MTruck had a while on the floor. Took a while to get unit they seamed more interested in smogging vehicles.
Thomas FI asked reserved a 20 foot and they gave us a 26 foot. If I wanted a 26 ft I would have reserved. The independent contractor associated with U-Haul was a joke. They did not come prepared to move. They dropped my boxes and threw boxes on the truck. One of the mover s spent a good deal of time on his phone.
Paula BThe pick up/drop off of my uhaul truck was the only positive part of my uhaul experience .
Lynn OTruck had an exhaust leak I had to listen to for 3days and 1700 miles. Also check engine light was on the entire time. This truck should never have been sent out in it's condition! Fender on trailer literally fell off which I had to strap back on along side a busy freeway in El Paso Texas. Was charged a late fee for bringing the truck back a day late even though that was supposed to have been the scheduled return date.
Tom BHave experienced staff and vehicles in cleans proper working condition. The truck I rented looked as though there was an attempt to steal it as the ignition on the steering column was broken and missing parts. It was hard to turn the key And was painful on my fingers. The inside of the cargo area floor was messy and sticky.
RENEE HStop spamming people.
Irina M