Not well lit, not clear where to park.
Devon H.
Customer Reviews for Axer Events
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Best service
Erlan R.It took 40 minutes for someone to help me when I had a reservation for noon.
MICHAEL W.Best place
Erlan R.Great service
Erlan R.Continue to have great customer service
ANITA W.There were 2 service providers came back to back. Merci
ANITA W.07/02/2021 4:30 P.M. The telephone service costumer service is not properly set up. It takes more than an hour to speak to a costumer service operator. I am still unable to speak to Rene Saldivar about my belongings and charged to be reviewed. I now wonder if I will need legal advise. Thanks again
HECTOR B.The Axer event was set for 9:00 AM, this place doesn't have access to the truck, is very small in a bad LA area. I contacted them and UHaul was told that they will open at 10:00 AM but the showed up at 11:00 AM making us wait and wasted two hours.
JUAN B.Local service was slow, poor phone answering, opening late. On pick up it took almost an hour to get the vehicle I was renting to the pick up spot. On return: When I was waiting for them to open (they where 40-minutes late) one of the workers just opened the door unannounced and not in uniform, started to get in to the vehicle. I asked who he was and he couldn't answer and I had to tell him to get out and even had to start pulling away. This location is in a sketchy part of town with a lot of crime and homeless so when someone who didn't look clean and wasn't wearing a mask started to get in unannounced and couldn't say he worked there I was a little worried.
Trevor K.Very nice! Customer service above and beyond. Thanks for great service
ANITA W.Very good job. Thank you so much.
ATEF M.The location is extremely hard to find. The return instructions is not accurate. The U-Haul personnel noticed that I was driving around, got a hold of my number and gave me instructions to meet him. Very helpful.
Brian T.Excellent customer service at this location.
Drew U.Best service ever
EDUARDO R.This locations in in skid row and you definitely wouldn't want to leave your own vehicle here while you use the u-haul.
DARREN M.Amazing service great place
EDUARDO R.Great service! Very friendly! Very nice place
EDUARDO R.Very friendly and helpful customer service. We plan on renting again from here.
ANN W.Great service the best in Los Angeles
EDUARDO R.Picked up the truck with <1/4 tank so of course I put gas in it... Returned 1/2 full and am told I can't get reimbursed for gas. I understand how tricky that sort of thing is but come the heck on - no way anyone in their right mind will get into LA traffic with a 1/4 tank and try to drive anywhere. If I can't get reimbursed they should at least give you a decently full tank to drive around on.
Matthew B.Let customers know ahead of time that they can't drop off the rental back at that location the same day. Also, let customers know that the damage waver is mandatory at this location. I didn't want to add it. I would have dropped the rental back off at the location without caring if anything happened to it. Since I had the damage waiver
ROBERTO ARIAS V.Staff was very helpful and service was fast to complete the pickup. They were also very helpful when I had to adjust the vehicle reserved to a different size.
DAVID L.I cant think of anything
JAMES S.I was charged for extra miles but not reimbursed for the extra gas. It has to go both ways. Not be one sided . I want my 60 $reimbursement
TIMOTHY R.I rented a truck first with no insurance and when I got to the location they offered me a van and added insurance. I did not want insurance and we told him we did not want insurance. After we got the receipt and saw. I emailed and have not received anything back
DAMIEN L.There is absolutely nothing that you all need to do to improve. Your customer service, your patience, and your hospitality was outstanding. The other location that I went to immediately turn me away because I told them I never had to pay a 100 $security deposit before. You guys came in, like my knight in shining armor, and provided me with a rental that allow me to move into my new place. I could not have made it through that day without your assistance. I would highly recommend to you and your company to anyone.
Tom F.So great!
TROY F.Great customer service beautiful place
Emanuel R.The Owner was very friendly and answered all my question
EDUARDO R.El muchacho fue muy bueno con nosotros lo recomiendo
FLORICELI M.Was in the middle of the city, homeless were everywhere, barely any space to leave truck, lockbox was nowhere, one of the worst u hauls I've been too
Joshua C.Overall customer service was amazing I am going to be returning here for more business in the future, thank you so much
Mohamed A.Excellent service à la clientèle
ERLAN R.