Customer Reviews for BB Wireless
(U-Haul Neighborhood Dealer)

Évaluation :

3

Inform customers that at this address you cant do 24/7 share due to the fact that people have broke into the lockbox so its broken and you have to wait til the business to open in order to get the truck keys.

Évaluation :

1

I asked for,reserved a truck,blankets, and dolly. I reserved them for Thursday,then Friday after sitting for hours at location, then couldnt get it Saturday (with them telling me on Saturday I couldn't even do it that day) until hours later. The truck was dirty...it had not been emptied completely and had not been swept out. The moving blankets were Helter skelter in the back loft and in the floor, and the blankets were wet....unusable. The location had no dolly. I assume I paid for both of these equipments.....he couldn't give me a copy of the contract. The back passenger tire was very low and windshield wipers worked very poorly....had to go find air and pump up tire.

Évaluation :

1

When you send someone to this location for pick up make sure they are going to be there on time for work. The back of the trucks should be secured somehow so the homeless can not enter the back of truck to have SEX. Also make sure all equipment reserved is available for pick up.

Évaluation :

3

I needed a 16ft truck buy only a 26ft truck was available. It worked out ok though.

Évaluation :

3

My issue was is I had a truck and a tower. I don't move every day. They had me pick up in two different locations at the same time. But it took me talking to 3 workers that I should space pick up of the tower to have enough time to load the truck first.

Évaluation :

1

Way to small of an area to return equipment of any size

Évaluation :

1

No directions, part of the parking lot I found other uhauls in was a little scary for a woman at night

Évaluation :

3

More visible identification as a UHaul dealership. Had the owner not called me back I would have not known this was the correct location. The after hours key drop was the only thing that said UHaul and it was not very visible from the street…had to know it was there.

Évaluation :

3

I was charged a hand truck that wasn't there

Évaluation :

5

The initial location booked DID NOT have my truck or any to offer. This is poor service on U Haul side not to have arranged enough vehicles in case of a late turn in. Thankfully I was referred to BB wireless so I could complete local move as planned. A+ for BB Wireless, a big F for U Haul overall.

Évaluation :

3

This location is a wireless store. While the owner of the store was friendly and efficient, he could only help so much. I had specifically selected a location that was a regular UHAUL location (and not a generic business) which was changed because the size truck I requested was not available.

Évaluation :

1

Truck had red clay on drive and passenger mats. Truck bed was dirty and the dozen blankets were not there. I expect the fees for the blankets be taken off my bill. I've rented many truck and trailer from uhal and this one was the worst. I will consider only picking rental trucks where a Person is on the location. Maybe pick a different company.

Évaluation :

1

The overall experience was terrible. No one was there, it took us 45 minutes on the phone to finally get the combo for the lock to get the key.

Évaluation :

3

Only trucks were available, no other items like hand trucks, furniture dollies, cord, covers, etc.

Évaluation :

1

This place needs to be remove

Évaluation :

1

Waiting over an hour to get key code never got it location was closed also and when I called about 7 times uhaul kept hanging up on me because Obviously I was upset after having to pay so much and keep getting g hung up on and everything else to not have any way to move so fuck y’all foreal never recommending y’all ever

Évaluation :

2

Tire blew within 15 miles and it took almost 5 hours for it to get fixed. Took over 30 minutes to get the system to process my rental even though I reserved it online in advance.

Évaluation :

5

Great enviroment

Évaluation :

3

A little confusion on pick up time and type of rental but it got straightened out

Évaluation :

5

The rep here was great! By far the most welcoming and friendly rep I've ever dealt with in 10+ moves. Kudos! Keep him!

Évaluation :

3

Just in case a real person actually reads this - My overall experience was okay but you charged my card triple the amount owed because someone didn't properly close out the invoice even though the trailer was returned early. At least that's what I was told. Still waiting for my money to be returned.

Évaluation :

1

Selected this location because it offered 24 hour drop-off and was closest to where I was. Had to park it in an unsecured area behind the business and drop off my contract in a box by the front door. Dropped it early a.m. 9/23 and received an email 3 days later claiming I had not left it there. Tried to call them, got a voice mailbox that was full and unable to leave a message. Tried again later, he answered but was not at his business and couldn't remember if there was a trailer there or not or if he had found the contract. He called later, said he had the contract and that there was a trailer there but wasn't sure if it was the right one. I was going to call the 888 number on the email but he said he would take care of it since I had already been put through so much trouble and promised to call me back. I hope and assume that this has been resolved since I never heard back from him.

Évaluation :

1

The owner of the facility did not show up until 11:20 am for a 10 am pickup of the rental truck. He was nice enough but it did put us behind in our move out. He indicated that Uhaul would give me a discount on the total bill.

Évaluation :

3

This review does not capture the absolutely awful treatment I received from U-Haul the company. I rented a 15 ft truck to take a substantial load to my home in Georgia. I prepaid for a promised a 10 foot truck for a return from Georgia to my home in Florida. I got a call while in Georgia unloading telling me I could not have a 10 foot truck but could get a 15 ft truck for my return. As I was unloading a 15 ft truck I said, OK just let me keep the truck I have as I have it on-site and have people available to load it with what I was taking back. I was told that would be OK but I would now have to pay 99 cents a mile instead of 48 cents a mile. You failed to deliver on the promised truck and you want to charge me extra miles. Hard to justify. The next day I called the location that I was told to go to for the 15 ft truck I was forced by you to use for my return. The guy at the location said I don't know why they are sending you to me, I only have a 26 footer. I then called you Customer Dis-Service department who passed me to scheduling who then claimed there was a 10 ft truck for me in Dawsonville. I said I would be OK with picking that up but put me on hold and call this place to make certain the 10 ft truck would be waiting. After 5 minutes the scheduler came back on to inform me the truck was no longer available. If I had not insisted this happen I would have traveled all the way from my home in Cleveland, Ga. to Dawsonville only to find the 10 ft truck I really needed was not available. I was then directed back to another location in Gainesville, Ga. that had ( you guessed it) a 15 ft truck. I insisted again that the scheduler call and confirm it would be waiting for me. I then brought the truck back to my home where I had to load it myself (remember I tried to keep the original truck when I had help available). This is absolutely AWFUL performance by U-Haul the company (not the locations where I eventually obtained a truck). I will do my best to tell everyone I know about this and I will do everything I can to avoid using you in the future.

Évaluation :

1

Individual did not check hitch on tow vehicle. Trailer was not clean had styrofoam inside trailer Individual did not even leave business to assist with trailer hook up. I feel this business was very unprofessional

Évaluation :

5

All great

Évaluation :

4

I switched units after looking at the first trailer offered to me, rear tires on the first one needed changing. The double axel I rented was fine.

Évaluation :

3

Location was very hard to find as no u-haul sign in business property. Had to call number to know which business had the uhaul distribution.

Évaluation :

1

The location was not easy to find. In me experience renting U-Haul equipment if you have to take the equipment back to a none U-Haul location and to a location that has multiple businesses the customer has to do all the work and that location gives no service except for your receipt. If you return the equipment early my experience in this these locations have an even bigger problem trying to understand why you brought it back early. I was done with the equipment and did not need it anymore!

Évaluation :

2

After being told that I had to only to pay insurance once, And after putting $600 Down to rent the truck I still had to pay insurance Again & I was charged $1 342 for the rental, I was over charged with all that waz wrong with the truck, I will never rent from U-Haul Again......

Évaluation :

1

The girl that gave me my truck was told about a scratch on the truck that was not marked and did nothing about it. The truck was parked under a tree and I had to go back inside and ask her to move the other trucks out of the way. I tried to change from a local to a one way and they could not get the change done. I was moved to a different location from where I booked and had to go out of my way to get a truck. WORST EXPERINCE EVER. I know nothing will be done.

Évaluation :

3

You took my receipt ? And said you send me one it has a 0$ on it. I need one showing the billing on my card for like 271$. Also your email didn't work that you ask me to reply to. Thanks Ty

Évaluation :

5

Exelent customer service

Évaluation :

1

Get a new location

Évaluation :

1

U-Haul Rep was not present and gave instruction over phone to counter person. Resulting several minutes wasted at counter and not clear understanding of how to receive my deposit back.