Évaluations des clients BC Tool Rental

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de BC Tool Rental

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Sarah A.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

Michael T.
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Le client n'a pas laissé de commentaire.

David E. L.
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Le client n'a pas laissé de commentaire.

TERRI B.
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Beware as there were charges charged to my credit card 2 months after the uhaul was turned in on time and undamaged. This is not acceptable.

Robert C.
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Great service. They went out of their way to make sure everything was clean and ready!!!!

Roger N.
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Le client n'a pas laissé de commentaire.

Randy C.
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Have the employees turn the Open sign on when they Open,also I was asked to tow a Trailer to the drop off in Chillicothe,which I did and was told I would receive compensation of $50 dollars off of my bill,also was supposed to get 100 miles free,was told that I only had 84 miles free and charged .

Cynthia S.
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I always read off of BC tool rentals employees there are very courteous and helpful

Denise G.
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Le client n'a pas laissé de commentaire.

Kelton C.
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Nothing. They were excellent.

Montez G.
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They were great. Stayed past closing time so I could get the equipment I needed. Awesome customer service.

STEVEN M.
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Great service as always. I've been doing business with them for several years, wouldn't go anywhere else.

JOSHUA S.
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Le client n'a pas laissé de commentaire.

MICHAEL T.
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Everything was so easy! The staff was very friendly and helpful! Loved handling most of this online! Thank you for making this trip to take furniture to our grandkids less stressful!

charles C.
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Le client n'a pas laissé de commentaire.

Ashley O.
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They Told Me My Account Was Paid But Charged me 250 2Weeks Later

Jerry P.
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All was great

GEORGIA D.
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Great service

Eric S.
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Le client n'a pas laissé de commentaire.

Steven R.
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Le client n'a pas laissé de commentaire.

Kevin R.
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Folks in Ironton couldn't have been friendlier. Easy in and Easy out. Had everything we needed plus.

DAVID B.
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Le client n'a pas laissé de commentaire.

joni C.
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Great staff

Edwin V.
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Open the store on time and lower your rental rates.

Jeremy P.
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More enthusiastic. Supposedly couldn't find any towns near me after i already looked on the u haul sight and had no problems

Justin R.
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Le client n'a pas laissé de commentaire.

Shana P.
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I was charged $175 for my rental. I returned it after 4 hours. The receipt that I was given says I was only charged $100 and refunded $39. But I have proof in my bank transactions that I was actually charged $175. They told me to call corporate u haul so I did, who can only pull up the same receipt that I was given. Where is my other $75? I smell a scam. Still trying for a resolution

Kenny C.
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Le client n'a pas laissé de commentaire.

John F.
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There was confusion about the truck reservation, seemed to come from someone not doing their job? The extra time taken at pick-up to sort out the problem caused issues with the moving plans that had been made. The entire reason for making the reservation was to streamline the pick-up process and ensure I received the truck I needed. Employees were pleasant and helpful, but did not take any responsibility for the glaring mistake - they just passed the buck for a few minutes and then offered a discount. We are grateful for the discount but it wasn't necessary. Equipment was in good shape and mostly clean.

Craig S.
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Le client n'a pas laissé de commentaire.

SEAN H.
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moving house and inside trailer was muddy, was dry but muddy dust through out the trailer. we swept it as clean as we could but would be nice to have a clean trailer floor and not muddy

marisa H.
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My transaction reciept said I would be charged $42.09. My finalized bank transaction was $100.00. I was over charged by $57.91. I want my money back.

DAVID L.
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Le client n'a pas laissé de commentaire.

Chris A.
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The personnel at the rental counter seemed to have no idea that my information had already been entered online through the website reservation process, so we did it ALL over again. What should have taken ten minutes turned into 40. I even had a printout with my reservation number, but that didn't seem to help. Very strange.

Charles F.
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Le client n'a pas laissé de commentaire.

Jack F.
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Le client n'a pas laissé de commentaire.

Peanut D.
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Le client n'a pas laissé de commentaire.

vonda J.
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Le client n'a pas laissé de commentaire.

Paula M.
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I was informed from U-Haul that I could not pick up truck from reserved location and had to pick up about an hr away. This was impossible. I called BC tool rental where I reserved the truck in a panic. They were able to send an employee to Huntington to get the truck and have it for me the next morning. This is the second time I used them. The best customer service. Tina from BC rental went above and beyond to make this happen. Unfortunately the truck was not clean and little gas. That's how they received from the other dealer and no time to clean truck. Bud was very apologetic for the condition of the truck. Will rent from them again #1 in my book

Cynthia S.
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Le client n'a pas laissé de commentaire.

Jason C.
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Gas tank was on 3/4 it wasn't full. The inside of the truck was dirty. Drivers seat had something on it.

Royce L.
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No problem.

Roger W.
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Over the past 40 moving while in college and during the 23 years in service Bob and his team are by far the best I've experienced with U-Haul

RYAN D.
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Employees were very kind, made me feel like family! I would recommend them to anybody around.

Mick C.
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Le client n'a pas laissé de commentaire.

joni C.
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Nothing. Staff ste great.

Mick C.
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Le client n'a pas laissé de commentaire.

Mick C.
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Bob and his staff are very professional and easy to work with.

Kevin C.
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Le client n'a pas laissé de commentaire.

Cynthia S.
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This location is the only one i rent from excellant customer servicr

Robert C.
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Le client n'a pas laissé de commentaire.

Eric M.
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They were so nice and helpful. If I would ever have use for a U Haul rental I will definitely be going there. They such a verity of things to rent. I know there is a couple of things that we will be renting from them in the future.

Phillis L.
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Le client n'a pas laissé de commentaire.

Michael K.
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Have the trailer hooked up and ready at pick up time.

Joy H.
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I want a refund for the gas as I wasn't going to put gas in it because the whole time I had it it smelled of gas and something was leaking....they had to send me to this location farther away because the other truck I had reserved wasn't available, please have someone contact me to discuss this bad experience and the charges

Dane B.
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I had problems with the corporate haul agents over the phone understanding what I wanted and getting me a tow dolly set up. It took 2 working days to get the proper equipment available to pick up. It was sad. BC tool was great though...

Michael G.
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The staff there were awesome. Very fast and knowledgeable.

Robbin R.
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My service was great with both dealers on each end of my move in both states. I did experience some water damage in a pod and have made a claim with the insurance company. I let them know so they would not rent that pod until repaired.

BONNIE E.
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I have been there 3 times now and its excellent every time.

Rhonda M.
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Le client n'a pas laissé de commentaire.

Jim G.
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training

Brittany J.
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Very prompt service and very personable staff. Service was super quick and easy.

Rebecca W.
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Le client n'a pas laissé de commentaire.

michael A.
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Rude rental person in Ashland KY and Valdosta GA.

Michael M.
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Le client n'a pas laissé de commentaire.

Cynthia S.
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Le client n'a pas laissé de commentaire.

Scott W.
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Super staff. Makes you feel like you're with family

phil R.
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Le client n'a pas laissé de commentaire.

Sherman V.
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Le client n'a pas laissé de commentaire.

matthew S.
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Customerservice is the best I've ever seen and I use U-Haul trucks regularly in my business

Patricia H.
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I think that our experience with the employees was very good and the equipment was very well maintained but I do believe that it was very expensive, definitely not the same price as what it said online.

BONNIE E.
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Le client n'a pas laissé de commentaire.

BOB C.
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Great to deal with!!!!

Michael G.
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The place was great and the staff were very helpful. Highly recommend this location

David A.
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Bob and his team were a pleasure to work with

tresa T.
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Le client n'a pas laissé de commentaire.

Molly M.
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The customer service received at this location is the only reason, after my experience at the pick up location, I will ever use UHaul services.

jeniffer S.
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Personnel/Owner/Management very helpful and friendly. Did selection and paperwork quickly. Gave assistance and advise when needed.

Christopher M.
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Le client n'a pas laissé de commentaire.

Michael J.
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The truck was dirty and was falling apart they lie about refund your money if u take it back early.Plus the window was broken and would not go up and my girlfriends window would not go down.

Michael G.
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Nothing. These folks are great!

Easter H.
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Le client n'a pas laissé de commentaire.

BOB C.
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Great staff!!!!

Cherie S.
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Was not told I need to pick up the dolly from the office. I am 54 and female I was expected to lift it in the truck. I have rented multiple U-Haul's and they are always strapped in the truck. Where is your customer service? It was on this past Saturday and the guy did not care. So I had no dolly for my movers to use. You need helpful staff.

mark B.
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Not a thing. It was fast and courteous service when I picked it up. Trailer was in great shape. Uhaul has never let me down when I've needed help moving. Thnx M.B.

BOB C.
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Great customer service polite, friendly,and very knowledgeable. He made sure everything was working and explain the terms of the rental contract thoroughly

James G.
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Le client n'a pas laissé de commentaire.

Arlie C.
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Le client n'a pas laissé de commentaire.

Christopher H.
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Le client n'a pas laissé de commentaire.

Patrick H.
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Le client n'a pas laissé de commentaire.

David L.
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The staff at BC Tool Rental went out of their way to make sure that I had a good experience. I would recommend them to anyone!

Ron B.
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All good. Equipment as promised. Thanks Ron Brown. Keep up the good work

Nicholas M.
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Very friendly staff, helpful and fast.

Robert A.
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Bob, the owner, was able to reduce the bill by $50. And gave us a great place to eat breakfast. Highly recommend this BC Tool rental. Very friendly people

Dan G.
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The people at BC Tools were excellent!!! The service was good and friendly. I had an original pick up at Hal Grier Blvd in Huntington WV or so I thought. When I made the reservation, it was for out of my area. So, I i explained that well, when I was speaking with the man who made the original reservation for me. However, he made the pickup at Grayson KY. Why, I do not know. When I arrived at Huntington the lady working the counter was obviously having a rough day as she told me forcefully that she didn't have a dolly and she couldn't get me one. Didn't even look on the computer. I'm guessing she knew the inventory at other locations well! Got back on the phone with reservations and got a regional manager. I had to get the dolly at the next closest location, which was BC Tools 30 minutes away. I did finally get to rent my dolly and I got an entire 25 bucks off my rental. For all my troubles. Yep, I think they should have waived the meer 75 for my run around too. If it wasn't for the nice young lady at BC, I probably wouldn't use u-haul again. - disgruntled. Thanks again to the young lady at BC! U-haul, if your team really takes time read these as they should. I think you owe that young lady a gift card for a nice family dinner out!! She knows customer service better than most. -Disappointed in U-haul

Steven W.
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awesome experience

patty M.
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Excellent service

DAVID W.
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Le client n'a pas laissé de commentaire.

DEBRA S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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