Customer Reviews for BC Tool Rental
(Concessionnaire U-Haul dans le voisinage)

407 évaluations

1014 S 2nd St   Ironton, OH 45638
(Hwy 52 Dwntn Ext 93)

(740) 532-7843

Heures

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(740) 532-7843

1014 S 2nd St
Ironton, OH 45638
(Hwy 52 Dwntn Ext 93)

Services dans cet établissement :

Heures

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Upon arrival, we were told the 15' truck we had reserved online had not been returned from the previous renter still. There was a 20' truck sitting on the street but was told only the 26' trucks were available. This was our only option because we didn't have time to find another truck before everywhere closed on a Saturday. We didn't feel comfortable with such a big truck, they did give us that truck for the same price as the truck we wanted but it was definitely a struggle.

Rob P. 
Évaluation :
5

NOTHING!!!! The guys at BC Tool were more than helpful and very nice!

Jeri C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
3

Ii was told the truck was new but it drove like a freight train. And also it was very dirty. The floor board was covered in mud and the driver door had something spilled all over it.

KEVIN S. 
Évaluation :
4

1 main problem:" they ask me about insurance...I said no and the put coverage on any way cost of 25.00. 2 the tow strap on right side was short had trouble getting it to roll up.... it did pull nice both pick up and drop of was great... I dropped of the same day as picked up

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela M. 
Évaluation :
5

Incredible Customer Service. Fast and Easy

Laura C. 
Évaluation :
5

Great Service

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison C. 
Évaluation :
4

The use of the no contact mobile pickup was difficult and horrible.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ada D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan T. 
Évaluation :
5

Excellent service à la clientèle

Timothy B. 
Évaluation :
2

This is my second time to get a uhaul from this location and each time it was the same one each time had body odor smell it also was really dirty I had to wait for them to clean and disinfect which I don't think they are doing as required.

CLIFFORD J. 
Évaluation :
5

This will be the only place I will do business at. They are fast and very helpful on the spot. Customer service is great. They helped me when I needed it most. Definitely will be coming back in the near future! Recommend them %100!

Matthw C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David E. L. 
Évaluation :
3

Beware as there were charges charged to my credit card 2 months after the uhaul was turned in on time and undamaged. This is not acceptable.

TERRI B. 
Évaluation :
5

Great service. They went out of their way to make sure everything was clean and ready!!!!

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger N. 
Évaluation :
3

Have the employees turn the Open sign on when they Open,also I was asked to tow a Trailer to the drop off in Chillicothe,which I did and was told I would receive compensation of 50 $dollars off of my bill,also was supposed to get 100 miles free,was told that I only had 84 miles free and charged .

Randy C. 
Évaluation :
5

I always read off of BC tool rentals employees there are very courteous and helpful

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise G. 
Évaluation :
5

Nothing. They were excellent.

Kelton C. 
Évaluation :
5

They were great. Stayed past closing time so I could get the equipment I needed. Awesome customer service.

Montez G. 
Évaluation :
5

Great service as always. I've been doing business with them for several years, wouldn't go anywhere else.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA S. 
Évaluation :
5

Everything was so easy! The staff was very friendly and helpful! Loved handling most of this online! Thank you for making this trip to take furniture to our grandkids less stressful!

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles C. 
Évaluation :
2

They Told Me My Account Was Paid But Charged me 250 2Weeks Later

Ashley O. 
Évaluation :
5

All was great

Jerry P. 
Évaluation :
5

Great service

GEORGIA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Folks in Ironton couldn't have been friendlier. Easy in and Easy out. Had everything we needed plus.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Great staff

joni C. 
Évaluation :
3

Open the store on time and lower your rental rates.

Edwin V. 
Évaluation :
3

More enthusiastic. Supposedly couldn't find any towns near me after i already looked on the u haul sight and had no problems

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R. 
Évaluation :
1

I was charged 175 $for my rental. I returned it after 4 hours. The receipt that I was given says I was only charged 100 $and refunded 39 $. But I have proof in my bank transactions that I was actually charged 175 $. They told me to call corporate u haul so I did, who can only pull up the same receipt that I was given. Where is my other 75 $? I smell a scam. Still trying for a resolution

Shana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny C. 
Évaluation :
2

There was confusion about the truck reservation, seemed to come from someone not doing their job? The extra time taken at pick-up to sort out the problem caused issues with the moving plans that had been made. The entire reason for making the reservation was to streamline the pick-up process and ensure I received the truck I needed. Employees were pleasant and helpful, but did not take any responsibility for the glaring mistake - they just passed the buck for a few minutes and then offered a discount. We are grateful for the discount but it wasn't necessary. Equipment was in good shape and mostly clean.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

moving house and inside trailer was muddy, was dry but muddy dust through out the trailer. we swept it as clean as we could but would be nice to have a clean trailer floor and not muddy

SEAN H. 
Évaluation :
3

My transaction reciept said I would be charged 42,09 $. My finalized bank transaction was 100,00 $. I was over charged by 57,91 $. I want my money back.

marisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
2

The personnel at the rental counter seemed to have no idea that my information had already been entered online through the website reservation process, so we did it ALL over again. What should have taken ten minutes turned into 40. I even had a printout with my reservation number, but that didn't seem to help. Very strange.

Chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peanut D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vonda J. 
Évaluation :
5

I was informed from U-Haul that I could not pick up truck from reserved location and had to pick up about an hr away. This was impossible. I called BC tool rental where I reserved the truck in a panic. They were able to send an employee to Huntington to get the truck and have it for me the next morning. This is the second time I used them. The best customer service. Tina from BC rental went above and beyond to make this happen. Unfortunately the truck was not clean and little gas. That's how they received from the other dealer and no time to clean truck. Bud was very apologetic for the condition of the truck. Will rent from them again #1 in my book

Paula M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
3

Gas tank was on 3/4 it wasn't full. The inside of the truck was dirty. Drivers seat had something on it.

Jason C. 
Évaluation :
5

No problem.

Royce L. 
Évaluation :
5

Over the past 40 moving while in college and during the 23 years in service Bob and his team are by far the best I've experienced with U-Haul

Roger W. 
Évaluation :
5

Employees were very kind, made me feel like family! I would recommend them to anybody around.

RYAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mick C. 
Évaluation :
5

Nothing. Staff ste great.

joni C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mick C. 
Évaluation :
5

Bob and his staff are very professional and easy to work with.

Mick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

This location is the only one i rent from excellant customer servicr

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

They were so nice and helpful. If I would ever have use for a U Haul rental I will definitely be going there. They such a verity of things to rent. I know there is a couple of things that we will be renting from them in the future.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillis L. 
Évaluation :
5

Have the trailer hooked up and ready at pick up time.

Michael K. 
Évaluation :
1

I want a refund for the gas as I wasn't going to put gas in it because the whole time I had it it smelled of gas and something was leaking....they had to send me to this location farther away because the other truck I had reserved wasn't available, please have someone contact me to discuss this bad experience and the charges

Joy H. 
Évaluation :
5

I had problems with the corporate haul agents over the phone understanding what I wanted and getting me a tow dolly set up. It took 2 working days to get the proper equipment available to pick up. It was sad. BC tool was great though...

Dane B. 
Évaluation :
5

The staff there were awesome. Very fast and knowledgeable.

Michael G. 
Évaluation :
4

My service was great with both dealers on each end of my move in both states. I did experience some water damage in a pod and have made a claim with the insurance company. I let them know so they would not rent that pod until repaired.

Robbin R. 
Évaluation :
5

I have been there 3 times now and its excellent every time.

BONNIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda M. 
Évaluation :
4

training

Jim G. 
Évaluation :
5

Very prompt service and very personable staff. Service was super quick and easy.

Brittany J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca W. 
Évaluation :
4

Rude rental person in Ashland KY and Valdosta GA.

michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

Super staff. Makes you feel like you're with family

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phil R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherman V. 
Évaluation :
5

Customerservice is the best I've ever seen and I use U-Haul trucks regularly in my business

matthew S. 
Évaluation :
4

I think that our experience with the employees was very good and the equipment was very well maintained but I do believe that it was very expensive, definitely not the same price as what it said online.

Patricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE E. 
Évaluation :
5

Great to deal with!!!!

BOB C. 
Évaluation :
5

The place was great and the staff were very helpful. Highly recommend this location

Michael G. 
Évaluation :
5

Bob and his team were a pleasure to work with

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tresa T. 
Évaluation :
5

The customer service received at this location is the only reason, after my experience at the pick up location, I will ever use UHaul services.

Molly M. 
Évaluation :
5

Personnel/Owner/Management very helpful and friendly. Did selection and paperwork quickly. Gave assistance and advise when needed.

jeniffer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
1

The truck was dirty and was falling apart they lie about refund your money if u take it back early.Plus the window was broken and would not go up and my girlfriends window would not go down.

Michael J. 
Évaluation :
5

Nothing. These folks are great!

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Easter H. 
Non reviews have been submitted for this location.

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