Évaluations des clients BC Tool Rental

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de BC Tool Rental

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Rebecca W. le

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Le client n'a pas laissé de commentaire.

michael a. le

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Rude rental person in Ashland KY and Valdosta GA.

Michael M. le

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Le client n'a pas laissé de commentaire.

Cynthia S. le

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Le client n'a pas laissé de commentaire.

Scott W. le

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Super staff. Makes you feel like you’re with family

phil r. le

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Le client n'a pas laissé de commentaire.

Sherman V. le

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Le client n'a pas laissé de commentaire.

matthew s. le

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Customerservice is the best I’ve ever seen and I use U-Haul trucks regularly in my business

Patricia H. le

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I think that our experience with the employees was very good and the equipment was very well maintained but I do believe that it was very expensive, definitely not the same price as what it said online.

BONNIE E. le

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Le client n'a pas laissé de commentaire.

BOB C. le

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Great to deal with!!!!

Michael G. le

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The place was great and the staff were very helpful. Highly recommend this location

tresa T. le

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Le client n'a pas laissé de commentaire.

Molly m. le

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The customer service received at this location is the only reason, after my experience at the pick up location, I will ever use UHaul services.

jeniffer s. le

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Personnel/Owner/Management very helpful and friendly. Did selection and paperwork quickly. Gave assistance and advise when needed.

Christopher M. le

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Le client n'a pas laissé de commentaire.

Michael J. le

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The truck was dirty and was falling apart they lie about refund your money if u take it back early.Plus the window was broken and would not go up and my girlfriends window would not go down.

Michael G. le

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Nothing. These folks are great!

Easter H. le

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Le client n'a pas laissé de commentaire.

BOB C. le

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Great staff!!!!

Cherie S. le

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Was not told I need to pick up the dolly from the office. I am 54 and female I was expected to lift it in the truck. I have rented multiple U-Haul's and they are always strapped in the truck. Where is your customer service? It was on this past Saturday and the guy did not care. So I had no dolly for my movers to use. You need helpful staff.

mark b. le

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Not a thing. It was fast and courteous service when I picked it up. Trailer was in great shape. Uhaul has never let me down when I’ve needed help moving. Thnx M.B.

BOB C. le

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Great customer service polite, friendly,and very knowledgeable. He made sure everything was working and explain the terms of the rental contract thoroughly

James G. le

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Le client n'a pas laissé de commentaire.

Arlie C. le

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Le client n'a pas laissé de commentaire.

Christopher H. le

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Le client n'a pas laissé de commentaire.

Patrick H. le

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Le client n'a pas laissé de commentaire.

Ron B. le

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All good. Equipment as promised. Thanks Ron Brown. Keep up the good work

Nicholas M. le

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Very friendly staff, helpful and fast.

Robert A. le

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Bob, the owner, was able to reduce the bill by $50. And gave us a great place to eat breakfast. Highly recommend this BC Tool rental. Very friendly people

Dan G. le

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The people at BC Tools were excellent!!! The service was good and friendly. I had an original pick up at Hal Grier Blvd in Huntington WV or so I thought. When I made the reservation, it was for out of my area. So, I i explained that well, when I was speaking with the man who made the original reservation for me. However, he made the pickup at Grayson KY. Why, I do not know. When I arrived at Huntington the lady working the counter was obviously having a rough day as she told me forcefully that she didn't have a dolly and she couldn't get me one. Didn't even look on the computer. I'm guessing she knew the inventory at other locations well! Got back on the phone with reservations and got a regional manager. I had to get the dolly at the next closest location, which was BC Tools 30 minutes away. I did finally get to rent my dolly and I got an entire 25 bucks off my rental. For all my troubles. Yep, I think they should have waived the meer 75 for my run around too. If it wasn't for the nice young lady at BC, I probably wouldn't use u-haul again. - disgruntled. Thanks again to the young lady at BC! U-haul, if your team really takes time read these as they should. I think you owe that young lady a gift card for a nice family dinner out!! She knows customer service better than most. -Disappointed in U-haul

Steven W. le

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awesome experience

patty m. le

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Excellent service

DAVID W. le

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Le client n'a pas laissé de commentaire.

DEBRA S. le

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Le client n'a pas laissé de commentaire.

gregory v. le

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Nothing, they were very helpful. They took a load off us, for we needed a trailer within minutes not hrs. We were able to stay on track. Thank you Uhaul and the staff in Ironton, Ohio.

Macmilan M. le

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No changes. Staff extremely kind and helpful. Highly recommend!

Steven W. le

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very helpful and friendly

angie b. le

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We dropped off the truck on Sunday when they were closed.

DEBBIE B. le

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I waited 2 days on a large truck (26 FT.) When arrived I was given a 15 ft. truck. Made for miserable move. I wanted to rent a u haul box for 1 month. Was told on Tuesday Oct 9 that they didn't have trailer to haul box but would have it next day. Called on Wednesday Oct. 10th and was told it would be delivered on Friday Oct. 12th. Called and no trailer, I cancelled box. Didn't care that they made my move horrible and lied about trailers. They had trailers next to boxes so not sure why they couldn't use one of them, and why they never got a trailer. Very poor customer service. U haul is not represented very well there. Will never use this company or u haul again. This service was so poor I had to write review. Thank you.

CASSAUNDRA T. le

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Your awesome

BOB C. le

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Staff is extra friendly,and very knowledgeable on all the equipment

Briana s. le

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Le client n'a pas laissé de commentaire.

Helene B. le

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Le client n'a pas laissé de commentaire.

daniel j. le

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The lady that helped us with out rental was amazing! She was friendly, helpful and we had a great experience.

Emmerson M. le

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Le client n'a pas laissé de commentaire.

BEN K. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Recognize that most customers who are renting uhuals are most likely moving, and are therefore undergoing large amounts of stress. Being slow, and unattentive does not make moving any easier and actually added to the stress of the move.

thomas d. le

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Got pulled over in Ohio found the state cops because I had no lights on the trailer. We went back and checked it out and the harness was in two pieces. I showed you my just rented it and I rewired it right then and there on the highway. tore it apart and redid it. The cop was cool and let me go

David P. le

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Great service already

Marvin M. le

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Le client n'a pas laissé de commentaire.

MARJORIE C. le

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The lady was SUPER!!

MARJORIE C. le

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None. Loved the lady behind the counter. She was amazing!????

APRIL M. le

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Le client n'a pas laissé de commentaire.

DARRELL W. le

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Le client n'a pas laissé de commentaire.

PAULA S. le

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Customer Service was very friendly and helpful. I will use B C Tool Rental again for my moving needs ????

Joshua Q. le

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Le client n'a pas laissé de commentaire.

Kimberly S. le

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This day was crazy. I booked online for a 17’ truck. When we arrived they only had a 26’ truck available because their second 17’ truck was in the shop. They were very accommodating and managed to call the shop and get the 17’ completed quickly so I could get my move done today !! Excellent staff. Very friendly and they went above and beyond for me !!

AMANDA C. le

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Le client n'a pas laissé de commentaire.

JILL H. le

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Don’t change anything nice people and great service

RICK J. le

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Great customer service with a willing and able staff. I would rate them with 10 stars if possible

Joshua M. le

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Le client n'a pas laissé de commentaire.

JAMES B. le

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Awesome Service!!!! Over and above!!

Melissa P. le

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Le client n'a pas laissé de commentaire.

Danny O. le

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polite and helpful pleasure to do business with

Glima H. le

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The personnel at this location were very friendly and helpful. Were very eager to make sure we had what we needed and answered our questions very well. Made sure we knew what we were to do with the rental upon return as they would be closed at that time. I will definitely use this location again.

Angela C. le

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Le client n'a pas laissé de commentaire.

Paul Michael B. le

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Le client n'a pas laissé de commentaire.

Richard G. le

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Le client n'a pas laissé de commentaire.

william w. le

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We had to drive 50 miles to get the truck because your Huntington, WV locations didn't have the truck we needed. Then we where made to pay a one way rental fee on the truck so we would not have to drive it back to the pick up location .

David R. le

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Great customer service and really easy to work with! Definitely will return for my UHaul needs.

robert c. le

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The location was easy to find. They were very helpful upon renting and had knowledge to assist me. It is so nice to have this locally. The rental facility was clean and they had warm smiles for me when I entered. Excellent customer service!

John K. le

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Le client n'a pas laissé de commentaire.

RICK J. le

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Very friendly staff and willing to go out of there way to accommodate customers. HIGHLY RECOMMEND

Dru P. le

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Le client n'a pas laissé de commentaire.

charles p. le

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Don't charge 99 cents a mile plus make the mover fuel the truck back up. I should have been charged maybe 35 to 40 dollars for an in town move. 76 dollars is absolutely absurd.

BRYAN L. le

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Friendly people went above and beyond to make our trip home a pleasant one. I highly recommend them!!

JAMES E M. le

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Install jack stands on trailers

BRANDON W. le

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This was my first experience with Uhaul, I called several locations and tgis woma. Tina White was the nicest lady to amswer by far. They where all accommodating no issues great price. When and if I ever move again ill be calling Tina.

Terry G. le

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Was not able to reach anyone at their number. Called numerous times and after several rings the call would go to a busy signal. Very frustrating as UHaul customer service referred us to the rental location.

Marc W. le

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I feel the location gassed up the bill. Was expecting to pay approx 60, and was 90. Was told mileage was .69 a mile, charged me .79 plus added 10 miles I didn’t drive. Will not use this location again.

Devon N. le

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Le client n'a pas laissé de commentaire.

PAUL M. le

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Le client n'a pas laissé de commentaire.

Avery C. le

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Le client n'a pas laissé de commentaire.

RYAN D. le

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Le client n'a pas laissé de commentaire.

Johnny J. le

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Le client n'a pas laissé de commentaire.

Cheryl L. le

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Le client n'a pas laissé de commentaire.

Pati P. le

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Le client n'a pas laissé de commentaire.

Deborah S. le

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Le client n'a pas laissé de commentaire.

Jessica B. le

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Le client n'a pas laissé de commentaire.

James M. le

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Corporation should add wheel jacks to all trailers .

Cynthia D. le

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B C tool rental is the only one I rent off of. The other locations have always been a problem. Bob and employee go out of their way to make sure everything is good.

Denise B. le

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Le client n'a pas laissé de commentaire.

Zach B. le

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The customer service was fantastic! The clerk was extremely nice and friendly. Only thing that needs improved is the computer systems. Kept running into snags due to the systems freezing

BOB C. le

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The lady at the counter was excellent ,everything was well organized and very efficient. !!!!

Chris K. le

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Le client n'a pas laissé de commentaire.

Christopher H. le

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Staff was polite and accommodating. I didn't realize there was a difference between round trip trucks and one way trucks. Maybe make it a little more clear during the preorder process. The Truck had several issues: 1.cargo light did not work. 2. Windshield wipers had clearly not been changed for a long time. 3. The ramp was in need of repair. Now any of these issues may have been a little less annoying had it not rained and half of the move were not at night. Little issues can add up quick and make for a bad experience. This won't keep me from using U-Haul in the future. The trucks seem to be pretty reliable when it comes to motor function and drivetrain. However, if I have to buy wipers and install them on the truck I'll send you all the receipt.

CONNIE F. le

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Le client n'a pas laissé de commentaire.

katrina r. le

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Le client n'a pas laissé de commentaire.

Tim B. le

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Le client n'a pas laissé de commentaire.