Start rental with full tank of gas, it is hard to estimate how much to fill at the endMANGAIAH CHOWDAR G.
Customer Reviews for BP Oswego
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Oswego, IL 60543
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 8h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Terrible customer service. Arrived at location at 7:15 am. Lock box was frozen. Took over 50 minutes to figure out how to get the key, between calling U-Haul, asking gas station attendant (who put the key in the box that morning, but acted like she had nothing to do with U-Haul or the key), opening the frozen lock and then the back end of the truck being frozen shut. The interior was dirty and finally the heat kicked in after 40 minutes of running the truck! IF I ever rent U-Haul again, I will demand it be at a U-Haul location pick up, where my pick up was originally supposed to be. I called and asked to not be charged for the hour late return, because that is how long it took before we actually drive the truck off the pick up location. Even that was a disaster. Calling a "local" U-Haul put my through to northwest Indiana and I am in west suburban Illinois, so they "couldn't do anything for me". Overall, this was the worst U-Haul experience I've ever had. Completely disappointed!Ashley D.
Le client n'a pas laissé de commentaire.Robert S.
The location itself was fine and the employees were helpful, the issue I have is with Uhaul itself. I made a reservation a month out, for a location that was close to our house and opens at 7am. 3 days before our move I get a call that we will have to use the BP Oswego. This is an hour away from our house (we live in Schaumburg, but this place is the only one with a truck?? There are literally hundreds of Uhaul places between Schuamburg and Oswego.) They say I can use the 24/7 box and still pick up at 8am. We had already paid movers to be at our home at 10am to start moving things. The night before, after business hours, I get a call that I can no longer pick it up at 8am, that I need to wait until they open at 10am. I try to explain that I already have movers coming to my house at 10am and that the location they switched me to is over an hour away. I basically get told it is what it is. This put me in a huge bind. I will never ever use Uhaul again and I will never recommend them.Michael R.
Le client n'a pas laissé de commentaire.stirling B.
It took 2 hours to rent this truck, they're a satellite & even tho uhaul.com had all the information from my license, their place had such a bad wifi signal, they couldn't receive it& they denied renting to me. I call the 800# and was on hold for 20 min twice trying to convince anyone that I was the person on the license& finally we had to have another person to come over& create a Hotspot for them to be able to get the approval from uhaul. This was my first uhaul rental& I will never go to this location again. The employee I was dealing with was named Jay, no last name on his tag. The only reason I went to this Oswego location is because the closer Montgomery store didn't have the truck I needed in stock. From now on I'll order truck in advance. I just thought you should know how the customers were being treated at this location& maybe require them to upgrade their wifi.norma G.
Instructions to retrieve vehicle using online service are confusing. confirmation with another party before releasing the vehicle is cumbersome.EDGAR J.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Le client n'a pas laissé de commentaire.KAYLEIGH M.
Le client n'a pas laissé de commentaire.Alison H.
This car carrier is the best trailer I have ever towed. Easy hook up very sturdy and safe. If you need to move a car, this equipment is the best CHARLESARTHUR H.
Le client n'a pas laissé de commentaire.LEWIS RAY P.
Le client n'a pas laissé de commentaire.Ross A.
There was a disconnect between uhaul and the pickup location. Uhaul says u need to go see the attendant to pickup the key when doing everything over your phone. The gas station attendant says uhaul needs to give me a code for a lock box to obtain the key. After 5min of going back n forth I finally was able to receive the key from the gas station attendant that unlocked the lock box. In the future location needs a clear guideline on how pickup is supposed to work for receiving the keysRyan N.
U-Haul did not meet the guarantee of having a pick up in my local area. Instead I had to drive 45 minutes away to pick up the trailer, then 45 minutes home. It was supposed to be 5 minutes away. When I called the Aurora, Illinois regional office I was told they would apply a credit to my card, but they did not.BRIAN N.
Le client n'a pas laissé de commentaire.Maria C.
Le client n'a pas laissé de commentaire.EDGAR T.