Customer Reviews for BP Storage & Moving
(U-Haul Neighborhood Dealer)

Évaluation :

5

Everything great

Évaluation :

1

The agent at the store for some reason first thing they wanted to do was to charge me extra money first, he said I didn't return all the blankets then he said I damaged the truck. I don't know if this is the fact that I was African-American but the moment he saw me he was trying to charge me extra for stuff. He said I damage a the top of the truck then he got in the vehicle and for some reason all of a sudden I went 500 miles over what I was supposed to. He was in the vehicle for about two or three minutes and then he called me over and said oh you went over your miles. Once again, the moment he saw me he was trying to charge me more money. I do believe it is because I'm African-American and some he was being biased towards me.

Évaluation :

5

There was NO FRONT MIRROR. It's hard to use the reverse while you are blind.

Évaluation :

5

Very good service, fast and easy

Évaluation :

5

All good

Évaluation :

3

Vehicle wasn’t clean cargo area had oil spilled on to the floor, tire pressure kept coming on.

Évaluation :

1

They charge me more miles that I used. No matter that I told him the exact amount of miles I would use. He just charged me the double. The attention terrible…. 0 stars. I won't rent a u-haul again if that it the customer service that I would receive….

Évaluation :

5

I rented from 2 locations in the last 48 hours. One took an hour+ to check in with a reservation. The other took 10 minutes without a reservation. That should tell you everything you need to know.

Évaluation :

5

My experience has been excellent

Évaluation :

5

I canceled this storage space and did not get my deposit back. Very displeased. Melody Church

Évaluation :

5

Excellent services

Évaluation :

3

Poor service all around from renting trucks tio storaing items at your storage facilities. Hope I don't need any of these things again. I have been a customer repeat more than once and usually a bad experience. Many updates needed.

Évaluation :

2

The clerk at BP Storage & Moving was beligerent and raised his voice at me when I requested a copy of my receipt for my van rental. I did not appreciate his rude behavior and would like to file a complaint for what happened when I only requested what I was legally entitled to since I did not receive either an email or text for the transaction. Also, there appears to be an unknown person named Rafael Saru on my account. Could you please explain why this person is on my account?

Évaluation :

5

Customer service was outstanding and the pickup and drop off site. They made this rental so easy.

Évaluation :

5

Nick is very professional and friendly. The transaction was so smooth and no problems. Thank you, Nick, Bob, and Paresh.

Évaluation :

4

Very pleasant experience

Évaluation :

4

Business was closed and used automated system for return, no troubles.

Évaluation :

1

Location is far away from the road and easy to miss, turned truck in on time and it was reported 5 hours late when they decided to check the box before close. Lazy and incompetent.

Évaluation :

5

Excellent ........

Évaluation :

5

Everything was fine. We were abel to rent a truck on July 4ty

Évaluation :

5

The location was great however overall Uhaul experience very poor. We schedule to pick up at Winter Park location near my home and they changed pick up location to Apopka 35 minutes away. To speak to an actual person hold wait times were over 30 minutes. When speaking to an actual representative was the worst no assistance at all they were rude, unaccommodating and laughed when requesting to speak with a manager. Then on top of traveling out of the way to pick up 2 26' trucks they then had us dropping off at 2 different locations which was another issue after being told we can drop off at same location. Over customer experience was horrible.

Évaluation :

1

The guy was VERY rude and rushed me and told me that he didn't have "time" because I was transferring money to my card. Told me that if the transaction didn't go through i would have had to go to the main U-HAUL location because he didn't want to deal with me. He snatched my phone out of my hand when I was trying to check in online. He was very argumentative.

Évaluation :

2

I reserved a truck 2 minutes away from my house as a pick up/drop off location. You guys changed my reservation to a location 30 minutes away. There's at least 7 different U-Haul places in between. The change in location messed up the schedule for the day and I was told that I couldn't drop it off at the original location. The truck had trash in the cab, the floors were dirty and the cup holders were filthy with sticky drink in the bottom.

Évaluation :

5

Very nice people and helpful

Évaluation :

5

Friendly and helpful staff during pickup and dropoff. Merci.

Évaluation :

5

Very good stuff and service from Bp Self Storage.

Évaluation :

5

Please have the equipment type reserved available as contracted. I arrived to find out there were no 20 ft trucks only 15 ft which made for a longer day as we could not fit everything in one load as planned.

Évaluation :

3

Check out took over 1 hour due to uhaul software issues.

Évaluation :

3

Making the drop box easier to find

Évaluation :

3

Not a very good customer experience

Évaluation :

1

The truck I rented ended up breaking down on the freeway. I booked my truck on the U-Haul site not realizing uhaul allows third party vendors to rent out their trucks. This truck was rented out of a gas station and when I was on the freeway driving 70mph the wrench light comes on and the truck is no longer driving I'm Coasting off the freeway stall out at the light and somehow make it to safety. I then had to wait for a tow truck to come out and that put me 4,5 hours behind and my movers had been waiting for me and I had to pay the movers more too. Then I got a bill from U-Haul about unpaid tolls in the U-Haul truck despite the towtruck driving the truck. Then I got a bill three months later today for $3700 and claiming I had to sign something for an accident. I called and said I was never in an accident the truck broke down on me and and the guy said oh it looks like it was just returned today I said well a tow truck picked it up from my apartment the night in Sept when I had it unloaded. And he goes hm well idk I'll have to close the ticket out. So I had a very unpleasant experience with uhaul. If anything I should be refunded due to the risk of my life, and the fact I had to pay my movers so much extra

Évaluation :

4

Maintain the level of courtesy and service and that should suffice

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

This Uhaul location is top notch. They provide excellent vustomer service every time. This only local uhaul I go to they are hands down bedt Melbourne has to offer

Évaluation :

5

Very good service.

Évaluation :

3

I was a bit upset after spending time during the reservation to have this pick up done electronically BMI U-Haul app. When I arrived at the U-Haul location, it did not work so I had to go inside and do the whole process the manual way.h

Évaluation :

1

Simple, I really have to call this guy a asshole , pissa garbage… For him to be and Indian, who thinks that everyone who walks in there store is not good. Thank god I don't need anything because , I own few business in this town and have never treated anyone the way I was treated in his store .., if this all about who has the money. Maybe your eyes are blind,, And even so you still have to treat people right .. No matter where they come from .. but this guys doesn't need any of that respect.. There are scumbags who came here from India and thinks the rules of India apply here in America…

Évaluation :

5

Keep up the great job! Best rental ever

Évaluation :

5

The drivers side skirting was damaged the truck should have been repaired prior to renting out again

Évaluation :

4

I want a refund due to being charged twice

Évaluation :

5

Very friendly drop off location staff

Évaluation :

5

none

Évaluation :

1

Awful experience. Spent 30min trying to get the app to accept my picture of the odometer. Guy inside didn't know how to process a return until 30min later when the main worker got back. Will not use this place again

Évaluation :

2

Customer service, knowledge is lacking.

Évaluation :

5

Thanks for the rental

Évaluation :

5

Good people good service

Évaluation :

5

Great experience, easy to rent pick up and return, the only down side is the trailers should have tounge jacks, the 6x12 trailer tounge is very heavy, somebody could easily get injured trying to unhitch from the tow vehicle.

Évaluation :

5

Rien

Évaluation :

5

You are doing a great job. Thank you.

Évaluation :

4

nothing

Évaluation :

5

Great service, the place is well maintained and all the personnel is very nice.

Évaluation :

5

Excellent Storage place

Évaluation :

3

the place was ready and customer service was great especially with short notice. well lit up inside and out would use this place again.

Évaluation :

5

did not go thru with move, great staff nonetheless

Évaluation :

4

very clean storage, friendly staff

Évaluation :

3

Facility was clean and had plenty of dollies to move items around facility.

Évaluation :

5

I changed my mind about the storage room. Please issue me a refund to my card ending in 6109

Évaluation :

4

The storage facilities were easy to handle. Access to the storage space was also very convenient.

Évaluation :

2

no comments about this storage facility .

Évaluation :

5

They were perfect helping us