Do not change anything. The folks running this U-Haul are the best!
James J
Customer Reviews for Baileys Automotive Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Furniture pads were NOT in truck. App took forever to check out truck. Otherwise equipment worked well.
JAMES GWould help if the office was staffed and always open. Door was locked and we had hunt someone. He was very helpful!
edwin yCell service at the automotive shop was poor. I was told Wifi info was on the door and it wasnt. Took over 30 minutes for pictures to upload to complete the return.
JACOB MEverything was perfect
Iva VThe app is frstrating and needs work. The picture areas were inconsistent. When i picked up the truck I was able to attach my own pictures. But when I delivered it back, I had pictures ready but could not attach them. Forced to use your prompts to open the camera. Overall both pickup and return were ridiculously slow and time consuming. Separate a lot of that so it can be done in advance. The biggest frustration was when I went to your app to fill the truck back up, the details page DID NOT give me any information to know how far to fill it. I needed to know the miles to empty and the gas gage level. That was frustrating! Think about what information your customers need and when. I am sure that info was somewhere on my receipt, but this is a paperless process, so needed information should also be showing on my app. The pickup mileage on the truck would also help.
Dennis CSite wasnt the ossue, overall ezperience was. Too many issues to list.
Jennifer RTo make sure the equipment ordered is in the truck, especially before closing
Troy SGreat transaction!!
Robert WI called in at 8:30 to check on my 10:30 pick-up, and the person that answered the phone informed me that my truck was already staged and ready. No shuffling of paperwork or placed on hold. Prompt, courteous, professional.
JAMES MThe service was very Professional
LEO GVery pleased
connie pThis location is is very friendly and great customer service!
JERRY SVery helpful and friendly folks. Couldn't ask for a better experience.
TEDDY BThe staff was very nice and helpful.
John Rit's just to drop off the U-Haul I guess it was just OK. It was just a gravel yard.
Linda GSome of the trucks are getting very high in total miles.
THEODORE PVery friendly, great people!
WILLIAM AQuick and easy return. We did not need to go in the building. The clerk completed the check-in via a phone. It took us only about 5 minutes.
Carsietta CThe technician lowered the trailer onto my hitch, without me asking him to do so. He failed to lock the trailer hitch. When we started to load the car onto the trailer, the front end of the trailer lifter and rammed into my tailgate. I have significant damage to my tailgate as a result.
JEAN MPrices were way too high! Rented larger U-haul two weeks earlier for $330.48. Will not recommend U-haul to any friends or family. Poor business decision to exploit customer prices during a pandemic. I will not use U-haul for future needs.
JIMMY RI booked 1 miles from from house. This was 20 miles and 30 minutes out. No dolly. No pads. No one in person. No virtual check in. Very poor. U-Haul not specific to this location. And the car Carrie was in separate location as. Well
MARC H