Customer Reviews for Bait Casters
(U-Haul Neighborhood Dealer)

859 évaluations

7811 Hwy 15 RR 2   Carleton Place, ON K7C3P2

(613) 434-2806

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 8h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(613) 434-2806

7811 Hwy 15 RR 2
Carleton Place, ON K7C3P2

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 8h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 5h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynnda G. 
Évaluation :
5

Excellent customer service easy location to enter and exit

Chris H. 
Évaluation :
3

The only UHaul dealer in the area. 20 to 25 km radius

Gilles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn C. 
Évaluation :
4

UHAUL online customer service and application is a waste of time, not user friendly. Customer service never answer any of my concerns as customer chat representative never link to answer my questions nor my concerns. I will rate your online services as very poor and not user friendly. I'm very disappointed Martin Guilbert martinsrguilbert@gmail.com

Martin G. 
Évaluation :
5

Unfortunately there were no trolleys and it's a good thing we had a backup one because I would have been in a lot of grief

Maureen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia L. 
Évaluation :
3

No complaints , very smooth transaction.

Ted K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug L. 
Évaluation :
5

Wonderful people here!

Katherine M. 
Évaluation :
5

everything was really good, nothing to improve upon.

John G. 
Évaluation :
5

Remind customers that the speedometer is imperial miles per hour and not km per hour

Robert D. 
Évaluation :
1

The gas wasn't where I was told it was when I was entering the equipment aswell as employe arguing with me over not clean equipment yet they didn't clean it before they re rented it out so poor service on there end I'd say

Devon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan D. 
Évaluation :
5

Great people. Crystal was very efficient and professuinal. A pleasure to work with

stephen P. 
Évaluation :
3

I ordered a 10' truck two weeks before pick-up. I actually stopped at Baitcasters the afternoon before pick-up and the truck was there yet when I arrived the next morning, it was gone and my subsequent paperwork denoted a 9' van which was contrary to my reservation. In addition, when I filled the gas tank, the gauge was faulty meaning that I brought a full tank back rather than 3/4 even though the gauge reflected a little over 1/2 tank. Nothing was done to compensate me. On the basis of this experience, I will not rent from u-haul in the future.

Marc B. 
Évaluation :
3

Not changing the drop off location on the day of and especially after already having the pick up location changed on me...why bother booking any location if it is just going to be changed? That night, Aug 15, 2022, when we went to go bring the truck to Bait Casters after having put gas in to refill to the correct level, we were rerouted to 440 Townline rd of which was gated and pad locked forcing us to travel back and forth unnecessarily...I had called the 1833number as directed on the uhaul app of which was also closed...we ended up having to drive the truck back to where we live in Carleton place...I googled uhauls main line hours lager after worrying about the whole thing to finally speak to someone around 130 am...we had tried to drop off the truck originally just before 9 pm...but didn't want to be charged for leaving it at the wrong location nor towed since the gate was locked....after speaking to the rep over the phone they were able to switch back the drop off location. At that point of the night/day now...we were not driving further to inrease the miles used to refill back up so we ended up getting charged for being lower...all very stressful and distasteful for word of mouth recognition nor wanting to rebook....I had also paid the $100 deposit that had the extra gas deducted against of which I would like to be refunded to me as the full $100 please and thank you. I want to believe in this company and be a loyal client but the last several interactions have been less than savory to put it nicely. Looking forward to chatting with someone....further to this...the rental prior...I ended up being charged $84 and change after returning the vehicle the same day...and accused of keeping the keys when I have time stamped photos of me dropping them off...I had tried retrieving this money but have been avoided by Bait Casters staff several times...on the June 24th 2022 rental...looking forward to resolution for both date rentals. Merci

Catherina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Absolutely nothing. You guys did amazing

Noah T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

They need a better system, or new computors and definitely higher speed foe the internet.

Theresa F. 
Évaluation :
5

We had to make three separate stops to pick up a trailer that was reserved a few weeks in advance. Our pickup time was 9:00am. By the time we were actually able to pick up a trailer, we had driven out of our way and we're an hour and a half behind schedule. It was not a good experience. It was very frustrating!

Cliff G. 
Évaluation :
5

The employee/U-Haul failed to inform us that the windshield of the truck we rented was cracked at the time of pickup. This should have been clearly noted so that I did not have to stress about being charged for damages that I did not cause.

Erin K. 
Évaluation :
5

Easy check in and check out

Jack J. 
Évaluation :
5

Rien

patricia H. 
Évaluation :
5

Website was hard to navigate and could be improved

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Have the gas tank full and charge the customer for what is used...very dumb set up for those over 70 to try and figure out how much gas to put in according to a very tiny print on a gauge that does not match the actual gas gauge in the truck. Best people at the Bait Casters store.

Elizabeth O. 
Évaluation :
5

Nothing. Everything was in great condition and the price can't be beat. I rented this for a move in place of renting a POD and saved myself over $1000!!! So happy with this option. And I was able to move my stuff when I wanted instead of when the employees from PODS were available. I can't say enough about this great service.

Ashley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pascal G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonas Z. 
Évaluation :
5

Keep on smiling and serving as you are

GUI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRAHAM V. 
Évaluation :
5

Nice

ANUJ J. 
Évaluation :
3

It was very difficult to get the trailer connected. More information, like the directions on the inside door, would have been helpful.

Gail A. 
Évaluation :
5

Make sure when they want a certain size truck that they can have that size.

Noel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla R. 
Évaluation :
4

The check in assistant was friendly and helpful. However our reservation was changed at the last minute from Ottawa Coventry to Carlton Place and this required over 2 hours of additional unplanned travel on our moving day. We also had a 20 foot uhaul booked and instead got a 15 foot uhaul and a trailer, which required accommodation. We appreciated the no charge for the trailer, but it was burdensome to modify our plans at the last minute

Vanessa D. 
Évaluation :
3

There needs to be more availability of trucks in Perth, ON

Jordan B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kabir B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynnda G. 
Évaluation :
5

crystal was very professional and courteous. The truck was in a good shape and well maintained

FRANCESCO D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cristina S. 
Évaluation :
5

Fix traction control and abs issues otherwise was very good. Tip top maintenance is a must when renting moving vehicles

MIKHAIL V. 
Évaluation :
5

The staff at Bait Castors were very helpful; excellent people to deal with. Will definitely use them again.

jonathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
1

The truck was filthly and there was garbage in the back including dried bird shit like they were transporting birds...many of them. Had to be a commercial chicken operation using the truck. Point is...no one at the location cleaned the truck.

Walter R. 
Évaluation :
4

I was overcharged for rental and now have a credit card payment dispute in process.

Clayton B. 
Évaluation :
5

Michelle was very helpful and a pleasure to deal with, I highly recommend renting at Bait Casters and get her to help you, phenomenal customer service!!!

Shannon M. 
Évaluation :
5

I loved renting directly from Baitcasters. They were very helpful with arranging the truck, pleasant to deal with and the truck was in great shape. Overall, an excellent experience!

Patti D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn C. 
Évaluation :
3

better maintenance on trucks, broken windscreen

jim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jada G. 
Évaluation :
3

Customer parking signage to leave vehicles needs to be improved Note : the mobile app check on process was NOT a good experience. Not related to location just the process

Piers W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon S. 
Évaluation :
4

Answer phones when location is open

CATHY D. 
Évaluation :
2

The vehicle was filthy. Seats covered in hay? soft drink spray on windshield, dash and cup holders. Traction contraol, ABS and another warning light flashing. I arrived half hour early to get paperwork done and truck wasn't there. so not only waited for a dirty truck, but another 15 minutes to do paperwork.

Johanne M. 
Évaluation :
5

Nothing she was fantastic

Kevin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane C. 
Évaluation :
3

we rented the truck from Jackson motors on HWY 29 in Brockville. on the day of pick up. we were coming from Hamilton early when we got almost to Brockville, we phoned JACKSON MOTORS to LET THEM KNOW we were coming and only then we found out the truck was not in Brockville but in Carleton. i had hired 2 men it took us an extra 2 hours to get back to HAMILTON.. i am sorry i dealt with UHAUL.

PIERRE-YVES P. 
Évaluation :
5

The pickup location was great. The representative there was super helpful to us. The thing which we did not appreciate was that one of the tail-lights on the trailer was out, something we did not find out until later on. It made driving fairly complicated as we were doing a lot of highway travel.

Caleb S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

People were great!

Dan T. 
Évaluation :
5

Great place.

MICHAEL M. 
Évaluation :
5

Everything was great and the staff was very friendly

Lisa A. 
Évaluation :
5

Extremely friendly and helpful.

Campbell T. 
Évaluation :
1

Your whole online pickup system was an absolute nightmare. And your phone call customer support was the opposite of helpful and quite honestly condescending.

Adam M. 
Évaluation :
2

The trailer was undersized on my opinion even though the site said it was not. It had a flat tire when I picked it up and there was no way for the dealer to repair it. They suggested I go to the nearest garage for air and that it might be a slow leak, it was not. After contacting roadside assistance, four hours after picking up the trailer I got on my way. Not acceptable

Herb S. 
Évaluation :
3

The van did the job as needed but it was covered in mud/dirt and not cleaned on the inside.

christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastien G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcel B. 
Évaluation :
5

I mage my reservation online. Everything was ready at my arrival. The truck was clean and smell good. The drop out was easy and quick. I'm a regular customer with U-Haul but it was my first experience at this place and they are the best by far.

Pierre G. 
Évaluation :
4

Tire tread was low and traction wasn't the best.

Allan B. 
Évaluation :
5

You do a great job thank you

Jeff R. 
Évaluation :
4

The hours are a little short. The trailer reserved for us had an equipment problem but they quickly switched us to another and all was well. Entering the same information twice (once when reserving and once when picking the trailer up) is inefficient. The staff are super friendly and helpful.

Vaughn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha P. 
Évaluation :
5

Excellent experience. Fast pickup and drop off with good equipment and friendly staff.

Greg S. 
Évaluation :
3

If we are in Canada we should be charged by the kilometre not sometimes by kilometre and sometimes by mile. Had I known I was going to be charged by the mile not kilometre, I would have rented elsewhere. I had rented from a different location earlier the same week for a 15 foot and I paid by the kilometre and so it was cheaper than renting a10 foot where I was charged by the mile

DeborahG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis P. 
Évaluation :
5

Staff there (Michelle, my namesake!) was very friendly and helpful when I had general questions about uhaul. The only way they could've made my move more seamless, was to actually do the move itself for me haha! Thanks for your great customer service.

Michelle M. 
Évaluation :
5

It's all good.

Eric A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Y. 
Évaluation :
5

Ok The 10' cube i rented wasn't exactly clean inside the cabin.. but its the middle of February and am not expecting spotless as per our winter.. But Very friendly professional staff at the mentioned location ;)

winston C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

Vehicle was in excellent working condition.

Alan S. 
Évaluation :
5

this place was the best location i ever used to rent a u haul. they were there in person and you can talk to them in person rather than over a computer. I would definitely recommend them to anyone.

Pat M. 
Évaluation :
4

All good, no concerns with equipment or location.

Gerrit D. 
Non les évaluations ont été soumises pour cet établissement.

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