OK, first of all I rented for 3 days and was expected to return by 1 pm on Monday - due to delays I extended to 3 pm. Was informed the unit was not rented and did not have return until 3pm. I was late and by then unit was rented. Issues with charges: 1) 3 day charge is OK 2) Extension was OK but charge for a FULL DAY rental even though I did not keep for the full day but returned at 5:45 on Monday (5/10/21) 3) I would have lived with the full day charge since I was a few hours late, but then I was hit with another full day penalty because I was late. I was not aware of this charge and do not agree with this practice. 4) I have an issue with the late charge and would like someone to call me as I can not get into your call center. Can not sit 30 -40 minutes to have some possibly answer the phone. CAN SOME PLEASE CALL ME 1-613-878-8701 oh yea, please correct spelling of my last name in the system. and I can not have not password reset as I do not get any response for you support center. Thank You. BOGDAN PROCYKBogdan P.
Moving Truck Rental in Carleton Place, ON at Bait Casters
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Carleton Place, ON K7C3P2
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 9h am à 5h pm
- Ven : 9h am à 8h pm
- Sam : 9h am à 5h pm
- Dim : 10h am à 5h pm
Heures d'ouverture spéciales
- 5/24/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Carleton Place, ON K7C3P2
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The vehicle was ready to go and clean. It was perfect for the job we needed to do that day. The only comment I have is that the driver's side windshield wiper needs to be replaced. The wiper blade has come loose from the wiper arm on one side and at times the wiper blade flips off the arm on that side and becomes ineffective. I had meant to mention it to the franchise operator, but I forgot.Abraham B.
Great service Friendly staffDavid S.
I WAS AMAZED BY THE TRUCK TRACTION IT DROVE SO SO SMOOTH. I WORRIED BEFORE I DROVE IT, I WAS WONDERING IF IT'S GOING TO BE CHOKING BY THE WIND, BUT NO IT DROVE ALMOST LIKE MY "LEXUS" CAR!!!! very great mechanical technicians well done!!! GOD BLESS YOU ALL AND FAR AWAY FROM THIS STUPID CORONAVIRUS. EVEN THE COW DISEASE DIDN'T AFFECTED THE COWS LIKE THIS WAY. PEOPLE DYING LIKE FISH VERY MUCH, LIKE THE TINIEST THING. I NEED TO EMPTY MY HEART.Heather A.
Did not inform me correctly about the gas meter. I over paid . I reported the incident to customers service.Sergio C.
Make sure they have everything ready for 24/7 pick up. Waited 2 hours for someone to come help with lock. Customer service was terrible.Ethan W.
Trailer worked well and was more than sturdy enough for our needs.Adina W.
I had scheduled my pickup outside of regular hours (8:30am) because I had the elevator in my building booked from 9am-12pm. The truck was not returned on time so my reservation was pushed to 10am. This left me with only an hour to move before my elevator reservation ended. The check in process was complicated and the website is terrible.Kevin A.
I was very pleased with the service at Bait Casters. The agent was impressively professional, competent and polite. It was a pleasure doing business with him. The 10" Cargo Van was clean inside. It had a U.S. licence plate on the back - the speedometer was in miles and kms, but the miles were prominent on the display, making it difficult to see the kms to adjust speed. Also, the van did not have a rear-end ramp which I guess is standard for that size. It would have been helpful to know that during the reservation process. However because of the service I received, I would recommend this location to my friends for truck or trailer rental.Ron D.
How come you need credit card to rent a 9 ft cargo van, but a big truck you only need debit card.This doesn't even sound right.Frank L.
The cab says it seats 3 people but the centre seat belt was broken. The tow/haul feature came on every time we started the truck and we had to remember to switch it off every time. I refilled the gas tank to be 3/4 full as it was when I got the truck but I got a fuel charge because there was no way for me to know by the gage that it was actually at 5/8 it looked like I had put enough fuel in and that makes me feel like I am being ripped off. The only positive comment I have is that the truck was clean.Karen M.
They were friendly but it took forever. I was told there would be someone to show how to load a car on the doly but she didn't know and was alone at the store. I also didn't get the packing blankets I paid for.Andrew H.
The pads I ordered days before were not available at time of pick up.PAUL M.
Check out was very slow .... not the attendant's fault. The process is very clumsy. Very nice lady but clumsy. We should be able to drop the keys and leave and all of the checks can be done later when they have time.Robert G.
Friendly serviceLaura P.
Bait Casters are great as far of their hours, being helpful, and friendliness but their yard is an accident waiting to happen in the winter in that it's all ice and sloped towards the store. They need to put down some grit, gravel, or spread some sand to stop a customer from falling and/or a vehicle and trailer sliding in to other vehicles or the store. As for the equipment, the ratchets on the tie-down straps on the front of the car transport I rented were corroded and I had issues to even get them to start moving to use them. Unfortunately where I picked up the car I didn't have any penetrating oil to spray them down with which would have got them moving more easily again.Grant H.
Its always complicated and really long to deal with this location. The employees are always confused alsoJessica G.
Great Place, friendly and very customer oriented.James B.
Nothing really.. but very impressed with the fact that the truck was warmed up and cleared of snow .winston C.
Your app does not work. I needed human intervention. I have tried multiple times on multiple different reservations and I am not able to upload my photo. Maybe it has to do with my device? (Huawei Mate20)Jesse P.
Maybe cross train more staff on the UHaul rental software and process to speed things up, otherwise 5 star service.Jason R.
The website booking was tough to get through, but the Bait Shop was awesome for pick up and return.David W. S.
This is not a shot at the location but the UHAUL service. Its a shame that every time, EVERY TIME, I or someone I know books Uhaul there is something wrong with pickup. EVERYTIME. There are two guarantees in life, you will die and uhaul will mess up your booking. I booked this Uhaul over a month out from pickup date. Two days before I am told that I cannot get a truck until 4pm on the Saturday. I need it at 7am when the movers are booked for! Now I have to go to Carleton place on a Friday night to get it. Yes I was given extra kms and days to do this, but how do you not have proper inventory management to know this more in advance. I wouldnt complain if this was the only time, but this happens ALL THE TIME. Please get a better booking system without adding extra stress to an already stressful situation.Michael O.
Things went as planned.Neil G.
Was supposed to pick up at 9am but there was a tire problem that was not fixed until 10:30. When I checked for cleanliness I did not notice that the inside of the overhead door was covered with grease and oil that marked some of our furniture. You need to do a better job of maintenance and cleaning.Gregory B.