Customer Reviews for Bait Casters
(Concessionnaire U-Haul dans le voisinage)

693 évaluations

7811 Hwy 15 RR 2   Carleton Place, ON K7C3P2

(613) 434-2806

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 8h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(613) 434-2806

7811 Hwy 15 RR 2
Carleton Place, ON K7C3P2

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 5h pm
  • Ven : 9h am à 8h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 5h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

When I dropped off there was a link to a video (which was very well done). It would have been really helpful to have a similar video when I picked up or at least been able to see the drop off video.

KEITHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
5

Nothing,all good!

Dean B. 
Évaluation :
3

Myself and two other customers came into the store location, the owner/manager/employee was not wearing a mask and all three of us were? In these times not only is that unprofessional it's downright dangerouso and just palin dumb. No problem with the actual service or truck.

DOUGLAS H. 
Évaluation :
5

Fantastic experience, kindest people, large lot, great hours

ALANNAHSHEILA W. 
Évaluation :
5

No issues picking up or dropping off the truck. Gentleman very courteous and answered all my questions. Pleasant experience.

Chris W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Staff is excellent at this location. I'm a repeat customer for this reason

Greg B. 
Évaluation :
1

TL;DR: #uhaul is overcharging me and I cannot do anything about because I didn't take a simple step to prevent it So I don't ever do this but I am gonna go on a rant about a business that is currently trying to screw me over. My roommate and I were moving at the beginning of this month, naturally we went to #uhaul to rent a truck. First off I was passed around not given a committed reservation, let alone for the size I wanted, in person. They said said they would call me the next day if they had any trucks to give me, and would only allow me to keep it for more than 24 hours. Not having another option I accepted. The next day I was offered the truck I wanted at this location, sweat. The day after that I was told the truck was no longer there but at a UHaul affiliate only 2min away. Ok, that's alright. Then, 24 hours before the move I'm told the truck is no longer at the 2nd location but is now in Carlton Place. 50km away, Outside of Ottawa City Limits. Not good, but it's not like I have a choice at this point. So I schlep all the way out to Carlton Place, get the truck, bring it into Ottawa, do the the move, bust our backs to get it all done within the 24hr, then drive all the way back 60km. All told I drove the truck for 134km, 110km of which was just to accommodate them. Now if that was all there was I would have paid my bill happily. For a week I heard nothing from them, so I assumed my deposit covered everything. At 9pm Friday night I receive a call from the Carlton Place affiliate saying I owed >300 $on my bill. I called back asking why this was and they said my mileage was over 380km. Absolutely horrendous. Here is where I went wrong, even though I thought about it I didn't take any pictures. I was so preoccupied with moving and having the ordeal over with I didn't do my due diligence. After trying to take this up with #uhaul customer service (an absolutely terrible experience all on its own), the best they could offer me was a 25 $certificate for my next rental. Like I would ever rent from them again. I don't know if this was a simple mistake or not, but the entire ordeal has soured my view on #uhaul Even if I tacitly agreed to everything else I still don't think it's fair, and with the milage issue I just feel like they're trying to squeeze us for every dime they can get. Without pictures of the odometer I'm SOL apparently, lesson learned 🙄

Peter S. 
Évaluation :
3

Have a better system for timing of rental and hours of operation of outlet so that extra charges don't happen, also more information on your email to return the key and using the link. Also shouldn't all be dependent on emails, charges are not clearly explained either, not very happy with that as I was doubled charged and the refund I received didn't make sense at all it wasn't explained. Your pricing needs to be clearer!

Peter D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rocky G. 
Évaluation :
5

Good Service, the clerk was patient with the systeme.

Benard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
4

Add more staff at Smiths Falls location, I went to Carleton Place location instead. Carleton Place location was very good knowledgeable staff.

Steve H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hassanabbas M. 
Évaluation :
1

Have them help put the trailer on and make sure it was on securely. Emergency brake was not lubricated.

Daniel S. 
Évaluation :
5

All good. Went to plan. Vehicle was modern and in good condition.

Gordon R. 
Évaluation :
5

The vehicle was readily available at the time of pick up. The vehicle was clean and equipment requested was also provided. The staff member was super friendly, courteous and answered all of my questions. Would recommend !

Patrick G. 
Évaluation :
5

I was originally supposed to go to the U-Haul at the Fairview Inn in Cornwall. That place is absolutely terrible, and anyone going there to pickup a U-Haul truck is risking disaster due to the incompetent owners. They never pickup the phone (go ahead, try to call them), it's run by a teenager who doesn't care and neither do the parents. I would urge U-Haul to disassociate themselves with that location - just check all the other reviews that say the same thing. You are losing business and goodwill with the Fairview Inn. The Baitcasters location in Carleton Place is great, and the owner is fantastic and very helpful.

Gueorgui M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephen M. 
Évaluation :
5

The service and staff were amazing ! fast easy process The location was easy to access the equipment!

Angela F. 
Évaluation :
4

Before I say anything, I want to thank Michelle at the location at Baitcasters in Carleton Place. She was vital to the success story today! If she hadn't been there, things could have been really challenging. I had many issues with fixing access to my account and was worried about not having access to the key box at 6:30am because of all the issues I had the night before. Sure enough, I could not get a lock box code generated to my email address and we had no idea what to do. Michelle rescued us!! We got our boxes to the airport on time!

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLARD M. 
Évaluation :
4

I went to this one, after being sent to 9 lanark road- Brad McNamee and found no trucks and no one in the office. Had to reserve a new truck and thankfully this one was open. Really delayed our moving day, I was disappointed with that.

Shelby-Anne M. 
Évaluation :
5

It would be great if there was some way to speed up the pick-up / drop off process.

Dylan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNA S. 
Évaluation :
5

The vehicle itself was an American vehicle (Arizona plates). Odometer and speedometer were in miles with difficult to read kilometers section. It would be nice if there was a table or sticker in the vehicle which indicated gas tank size. i.e. 1/4 tank is 25 liters for customer convenience when refueling.

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kosandra Z. 
Évaluation :
5

Great service, very quick and simple

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dany H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Don't t bother sending an email for On-line check in. Counter staff at this location was prompt and efficient.

Lane H. 
Évaluation :
5

Deliver the truck to my door like amazon

Paul P. 
Évaluation :
2

I ordered a 6 x 12 trailer with ramp. The online reservation stated that if my equipment wasn't available I would be notified. I wasn't notified even though I received my confirmation email and did online check in. When I showed up to pick up the trailer I was told it wasn't available and that I would have to go almost an hour out of my way to get it. I couldn't reach anyone on the phone and the store where I picked it up wasn't empathetic or helpful at first. Eventually they found a solution for me but I felt like a problem not a customer they wanted to help. It was an awful experience.

Tony S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
4

OK, first of all I rented for 3 days and was expected to return by 1 pm on Monday - due to delays I extended to 3 pm. Was informed the unit was not rented and did not have return until 3pm. I was late and by then unit was rented. Issues with charges: 1) 3 day charge is OK 2) Extension was OK but charge for a FULL DAY rental even though I did not keep for the full day but returned at 5:45 on Monday (5/10/21) 3) I would have lived with the full day charge since I was a few hours late, but then I was hit with another full day penalty because I was late. I was not aware of this charge and do not agree with this practice. 4) I have an issue with the late charge and would like someone to call me as I can not get into your call center. Can not sit 30 -40 minutes to have some possibly answer the phone. CAN SOME PLEASE CALL ME 1-613-878-8701 oh yea, please correct spelling of my last name in the system. and I can not have not password reset as I do not get any response for you support center. Thank You. BOGDAN PROCYK

Bogdan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine P. 
Évaluation :
5

The vehicle was ready to go and clean. It was perfect for the job we needed to do that day. The only comment I have is that the driver's side windshield wiper needs to be replaced. The wiper blade has come loose from the wiper arm on one side and at times the wiper blade flips off the arm on that side and becomes ineffective. I had meant to mention it to the franchise operator, but I forgot.

Abraham B. 
Évaluation :
5

Great service Friendly staff

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francine F. 
Évaluation :
5

I WAS AMAZED BY THE TRUCK TRACTION IT DROVE SO SO SMOOTH. I WORRIED BEFORE I DROVE IT, I WAS WONDERING IF IT'S GOING TO BE CHOKING BY THE WIND, BUT NO IT DROVE ALMOST LIKE MY "LEXUS" CAR!!!! very great mechanical technicians well done!!! GOD BLESS YOU ALL AND FAR AWAY FROM THIS STUPID CORONAVIRUS. EVEN THE COW DISEASE DIDN'T AFFECTED THE COWS LIKE THIS WAY. PEOPLE DYING LIKE FISH VERY MUCH, LIKE THE TINIEST THING. I NEED TO EMPTY MY HEART.

Heather A. 
Évaluation :
1

Did not inform me correctly about the gas meter. I over paid . I reported the incident to customers service.

Sergio C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
1

Make sure they have everything ready for 24/7 pick up. Waited 2 hours for someone to come help with lock. Customer service was terrible.

Ethan W. 
Évaluation :
4

Trailer worked well and was more than sturdy enough for our needs.

Adina W. 
Évaluation :
3

I had scheduled my pickup outside of regular hours (8:30am) because I had the elevator in my building booked from 9am-12pm. The truck was not returned on time so my reservation was pushed to 10am. This left me with only an hour to move before my elevator reservation ended. The check in process was complicated and the website is terrible.

Kevin A. 
Évaluation :
4

I was very pleased with the service at Bait Casters. The agent was impressively professional, competent and polite. It was a pleasure doing business with him. The 10" Cargo Van was clean inside. It had a U.S. licence plate on the back - the speedometer was in miles and kms, but the miles were prominent on the display, making it difficult to see the kms to adjust speed. Also, the van did not have a rear-end ramp which I guess is standard for that size. It would have been helpful to know that during the reservation process. However because of the service I received, I would recommend this location to my friends for truck or trailer rental.

Ron D. 
Évaluation :
5

How come you need credit card to rent a 9 ft cargo van, but a big truck you only need debit card.This doesn't even sound right.

Frank L. 
Évaluation :
3

The cab says it seats 3 people but the centre seat belt was broken. The tow/haul feature came on every time we started the truck and we had to remember to switch it off every time. I refilled the gas tank to be 3/4 full as it was when I got the truck but I got a fuel charge because there was no way for me to know by the gage that it was actually at 5/8 it looked like I had put enough fuel in and that makes me feel like I am being ripped off. The only positive comment I have is that the truck was clean.

Karen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie G. 
Évaluation :
3

They were friendly but it took forever. I was told there would be someone to show how to load a car on the doly but she didn't know and was alone at the store. I also didn't get the packing blankets I paid for.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt H. 
Évaluation :
5

The pads I ordered days before were not available at time of pick up.

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy B. 
Évaluation :
4

Check out was very slow .... not the attendant's fault. The process is very clumsy. Very nice lady but clumsy. We should be able to drop the keys and leave and all of the checks can be done later when they have time.

Robert G. 
Évaluation :
5

Service amical

Laura P. 
Évaluation :
4

Bait Casters are great as far of their hours, being helpful, and friendliness but their yard is an accident waiting to happen in the winter in that it's all ice and sloped towards the store. They need to put down some grit, gravel, or spread some sand to stop a customer from falling and/or a vehicle and trailer sliding in to other vehicles or the store. As for the equipment, the ratchets on the tie-down straps on the front of the car transport I rented were corroded and I had issues to even get them to start moving to use them. Unfortunately where I picked up the car I didn't have any penetrating oil to spray them down with which would have got them moving more easily again.

Grant H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken S. 
Évaluation :
2

Its always complicated and really long to deal with this location. The employees are always confused also

Jessica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ione J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serguei G. 
Évaluation :
5

Great Place, friendly and very customer oriented.

James B. 
Évaluation :
5

Nothing really.. but very impressed with the fact that the truck was warmed up and cleared of snow .

winston C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

charles L. 
Évaluation :
5

Your app does not work. I needed human intervention. I have tried multiple times on multiple different reservations and I am not able to upload my photo. Maybe it has to do with my device? (Huawei Mate20)

Jesse P. 
Évaluation :
5

Maybe cross train more staff on the UHaul rental software and process to speed things up, otherwise 5 star service.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
4

The website booking was tough to get through, but the Bait Shop was awesome for pick up and return.

David W. S. 
Évaluation :
5

This is not a shot at the location but the UHAUL service. Its a shame that every time, EVERY TIME, I or someone I know books Uhaul there is something wrong with pickup. EVERYTIME. There are two guarantees in life, you will die and uhaul will mess up your booking. I booked this Uhaul over a month out from pickup date. Two days before I am told that I cannot get a truck until 4pm on the Saturday. I need it at 7am when the movers are booked for! Now I have to go to Carleton place on a Friday night to get it. Yes I was given extra kms and days to do this, but how do you not have proper inventory management to know this more in advance. I wouldnt complain if this was the only time, but this happens ALL THE TIME. Please get a better booking system without adding extra stress to an already stressful situation.

Michael O. 
Évaluation :
5

Things went as planned.

Neil G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merrill E. 
Évaluation :
3

Was supposed to pick up at 9am but there was a tire problem that was not fixed until 10:30. When I checked for cleanliness I did not notice that the inside of the overhead door was covered with grease and oil that marked some of our furniture. You need to do a better job of maintenance and cleaning.

Gregory B. 
Évaluation :
5

Very clean new van. Excellent service.

Ian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna R. 
Évaluation :
5

The service rep was extremely helpful getting the vehicle that I wanted - very courteous and efficient. I am totally satisfied with the service.

Todd I. 
Évaluation :
2

I can not for the life of me see how the price to rent a van shows the store 1100 ish for the month . the go rent and its over 1 500 $with over 4000 miles / kms but I only used less than half the mileage and still got stung for over 1 500 $and I supplied my insurance's. now April was a delight to work with in every way great service thanks April

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
1

truck had many defects - 3 times over 24 hours I had trouble putting it into gear. There is something wrong with the transmission. The radio didn't work which is no big deal. The real issue was the wiper and windshield wash didn't work. We ran into rain on the way home to Pembroke and it was very dangerous as wipers refused to work. I mentioned it to the lady when I dropped of the truck. She came back and said she managed to get the wipers to work. I'm just glad we didn't get into an accident.

JOHN P. 
Évaluation :
5

Great service all around!

Janis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY B. 
Évaluation :
5

Everyone I dealt with at this location was very friendly and helpful.

Lynn M. 
Évaluation :
5

Trailer was very dirty inside when I got it home and I had to clean it out

KEVIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE ALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald H. 
Évaluation :
3

The truck was quite a rough ride compared to other trucks I've rented in the past. The first truck that was assigned to me did not start. The sales person was very efficient and made a quick switch for the truck I ended up with. I believe the initial truck was probably in much better condition.

Lorraine P. 
Évaluation :
3

I was 10 mins late after they closed to drop off the truck and key, and the key didn't fit in the mailbox to drop off, so then had to drop the key off in the morning, only to be ushered to do so since there's "supposedly" only one key to the truck. And then was charged 20,00 $ for an after hours service fee. Not very impressed...

Caterina L. 
Évaluation :
5

The vehicle ran like a bucking horse, it was Jerking for most of the ride.

MICHEL G L. 
Évaluation :
3

The clerks were helpful and curious.

DEBORAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B. 
Évaluation :
5

The service here is always great and fast. Its very convenient for me.

Fergus N. 
Évaluation :
5

the service was quick, efficient, and personable. the equipment was in good working order.

Craig R. 
Évaluation :
4

We found the staff very helpful & knowledgeable. Our rental experience was seamless. We would definitely recommend them to our friends.

Laura H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc C. 
Non les évaluations ont été soumises pour cet établissement.

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