Le client n'a pas laissé de commentaire.Greg B.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The website booking was tough to get through, but the Bait Shop was awesome for pick up and return.David W. S.
This is not a shot at the location but the UHAUL service. Its a shame that every time, EVERY TIME, I or someone I know books Uhaul there is something wrong with pickup. EVERYTIME. There are two guarantees in life, you will die and uhaul will mess up your booking. I booked this Uhaul over a month out from pickup date. Two days before I am told that I cannot get a truck until 4pm on the Saturday. I need it at 7am when the movers are booked for! Now I have to go to Carleton place on a Friday night to get it. Yes I was given extra kms and days to do this, but how do you not have proper inventory management to know this more in advance. I wouldnt complain if this was the only time, but this happens ALL THE TIME. Please get a better booking system without adding extra stress to an already stressful situation.Michael O.
Things went as planned.Neil G.
Le client n'a pas laissé de commentaire.Davina P.
Le client n'a pas laissé de commentaire.Merrill E.
Was supposed to pick up at 9am but there was a tire problem that was not fixed until 10:30. When I checked for cleanliness I did not notice that the inside of the overhead door was covered with grease and oil that marked some of our furniture. You need to do a better job of maintenance and cleaning.Gregory B.
Very clean new van. Excellent service.Ian T.
Le client n'a pas laissé de commentaire.Chris A.
Le client n'a pas laissé de commentaire.Rodney K.
Le client n'a pas laissé de commentaire.Donna R.
The service rep was extremely helpful getting the vehicle that I wanted - very courteous and efficient. I am totally satisfied with the service.Todd I.
I can not for the life of me see how the price to rent a van shows the store 1100 ish for the month . the go rent and its over 1 500 $with over 4000 miles / kms but I only used less than half the mileage and still got stung for over 1 500 $and I supplied my insurance's. now April was a delight to work with in every way great service thanks AprilRobert P.
Le client n'a pas laissé de commentaire.Robert M.
truck had many defects - 3 times over 24 hours I had trouble putting it into gear. There is something wrong with the transmission. The radio didn't work which is no big deal. The real issue was the wiper and windshield wash didn't work. We ran into rain on the way home to Pembroke and it was very dangerous as wipers refused to work. I mentioned it to the lady when I dropped of the truck. She came back and said she managed to get the wipers to work. I'm just glad we didn't get into an accident.JOHN P.
Great service all around!Janis D.
Le client n'a pas laissé de commentaire.GUY B.
Everyone I dealt with at this location was very friendly and helpful.Lynn M.
Trailer was very dirty inside when I got it home and I had to clean it outKEVIN H.
Le client n'a pas laissé de commentaire.GEORGE ALAN W.
Le client n'a pas laissé de commentaire.Gerald H.
The truck was quite a rough ride compared to other trucks I've rented in the past. The first truck that was assigned to me did not start. The sales person was very efficient and made a quick switch for the truck I ended up with. I believe the initial truck was probably in much better condition.Lorraine P.
I was 10 mins late after they closed to drop off the truck and key, and the key didn't fit in the mailbox to drop off, so then had to drop the key off in the morning, only to be ushered to do so since there's "supposedly" only one key to the truck. And then was charged 20,00 $ for an after hours service fee. Not very impressed...Caterina L.
The vehicle ran like a bucking horse, it was Jerking for most of the ride.MICHEL G L.
The clerks were helpful and curious.DEBORAH B.
Le client n'a pas laissé de commentaire.Crystal B.
The service here is always great and fast. Its very convenient for me.Fergus N.
the service was quick, efficient, and personable. the equipment was in good working order.Craig R.
We found the staff very helpful & knowledgeable. Our rental experience was seamless. We would definitely recommend them to our friends.Laura H.
Le client n'a pas laissé de commentaire.david L.
Le client n'a pas laissé de commentaire.Marc C.
There was gravel left in the trailer from the previous renter. But service at the store was amazing.Jeremy H.
The ground at the entrance is extremely bumpy - needs to be leveled out. Driving a truck over that wasn't fun.Karl L.
Those huge potholes (at lest 10 of them) entering the place. They are enormous, deep and wide. If they don't wreck a customers suspension they will surely wreck the suspension of the U-Haul equipment.David C.
Dennis Larose is not the account holder. There was a mistake at McNamee storage and I cant even log into my online account. The account should be in Rhella or Rober Loos. We have no idea who this dennis is. If my account os not deleted, I will start cancelling his ordersdennis L.
Nothing. Excellent and friendly serviceBruce S.
Le client n'a pas laissé de commentaire.Robert G.
Excellent service and friendly staff - the only negative is that the driveway entrance needs regrading to eliminate the large pot holes.Sidney W.
Vehicle was very clean. Location is convenient for pick up and drop off.Douglas M.
The gentleman that served us was fantastic and explained everything very well. Very pleasant experience.Estella K.
very friendly and fast service. One of the better experiences I have had at a Uhaul location.Fergus N.
Don't book with uhaul.Corinne K.
Excellent service as always!!ðŸ˜Marc S.
I filled gas to half a bar as i picked it up and i filled it qith 50 dollers and she said i have to pay 16 $ extra, and driving back and forth 38 min away from ottawa to carleton place. So basically i just paid for the millage driving to pick up and drop the truck. Its too expensive and i will not recommend it for my friends for that the service of the perso was not helpfulFadi A.
Bait Castors is excellent and convenient for UHaul rentals.Jason R.
Le client n'a pas laissé de commentaire.Marguerite B.
Le client n'a pas laissé de commentaire.debbie J.
Le client n'a pas laissé de commentaire.Jimmy D.
Le client n'a pas laissé de commentaire.Ben L.
Le client n'a pas laissé de commentaire.Roger B.
Left tire pressure was extremely low. Only 10 psi when I picked it up. May have a slow leakJohn V.
Le client n'a pas laissé de commentaire.Guy V.
I can't believe a duel Axel trailer doesn't come with a tongue jack. Get the truck I rented off the road or repaired. I don't know how much extra in fuel it cost me but sputtering/missing up just about every hill was brutal. I kept praying it would make it to our destination.Kent H.
Great staff, they know how to "U-haul"...best service ever from a uhaul place !Vincent J.
Le client n'a pas laissé de commentaire.Gregg R.
Le client n'a pas laissé de commentaire.Vicki S.
Everyone is very friendly, willing to help and answer all the questions we had. Keep up the great work !!sylvie D.
Le client n'a pas laissé de commentaire.Ward S.
Le client n'a pas laissé de commentaire.Peter J.
Le client n'a pas laissé de commentaire.Alanna S.
one of the ramps would not lock we told them when we returned it so it could be checked before rented again, overall went wellRobert W.
Le client n'a pas laissé de commentaire.Chris E.
Super easy and fast check in and out. Lots of trucks available. Made call week before instead of using online and woman was friendly and helpful with truck recommendation.John M.
Le client n'a pas laissé de commentaire.Bobby R.
I rented a 26' truck. The only one on site had the keys locked inside. It would be appropriate to ensure that trucks for rental are ready BEFORE the client arrives to pick it up. Further, when I was obligated to accept a 20' truck in lieu, there was no discount. My move was far more stressful because of this lack of preparation and I received no compensation for the problem.Andrew B.
Great service as alwaysScott P.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Karen L.
Le client n'a pas laissé de commentaire.Deborah J.
No improvements needed the girl I dealt with did a great job!Chris E.
after hour drop off was great ... well though outViengnivath P.
Le client n'a pas laissé de commentaire.Cindy D.
Le client n'a pas laissé de commentaire.Paul W.
Always friendly good serviceRon R.
Great people, great store, great service. 5 star for sure!James B.
Le client n'a pas laissé de commentaire.Mark H.
Friendly staff and good service. Thank youWayne M.
Le client n'a pas laissé de commentaire.Kate V.
Le client n'a pas laissé de commentaire.Pierre B.
Le client n'a pas laissé de commentaire.Donald M.
The lady from Baits Castor Location was so friendly and helpful I would tell everyone to go visit their storeJL L.
Le client n'a pas laissé de commentaire.April H.
I don't like using online services, but the lady at the counter helped me out.Brad B.
Le client n'a pas laissé de commentaire.Shawn B.
Le client n'a pas laissé de commentaire.Marianne D.
Very friendly and easy to work with. Great experience.Ryan C.
Le client n'a pas laissé de commentaire.James E.
Always a pleasure to deal with this location!J.Geoffrey N.
Online check in and check out did not work at allPenny B.
Le client n'a pas laissé de commentaire.MIKE C.
Great serviceRON D.
Fix your website so that your own staff can perform basic tasks quickly, and not keep 3 customers waiting while your staff is sitting on Technical Support.Michael S.
Rental went well, met all my expectations.Gerret D.
The transmission in the truck that I had today has transmission shifting problems.David S.
A1 all across the board. Friendly, knowledgeable staff. Thank you so much for everything. Claudeclaude V.
A great rental location with clean equipment, and professional friendly staff.Cimeron M.
I booked online. When I called to confirm, a week out from pick up, they had no file on me. I had to call central location. It's not my problem when I book with a business. It should have been them who called and sorted it out for me. The week of moving is stressful, and if I wouldn't have called to confirm, then nobody would have caught this mistake. I think uhaul in general has a huge issue. Every location has a very VERY low star rating and poor comments as well.Christopher K.