Customer Reviews for Ballard Service
(Concessionnaire U-Haul dans le voisinage)

188 évaluations

3014 William Flynn Hwy   Slippery Rock, PA 16057

(724) 421-8400

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam - dim : 10h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(724) 421-8400

3014 William Flynn Hwy
Slippery Rock, PA 16057

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 6h pm
  • Sam - dim : 10h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
1

Kick the dealer to the curb. I've never met such an incredible dick-head. Miserable with zero customer service skills. Also overcharged us by a considerable amount. I don't even want to get a refund because I don't want to deal with him ever again. Left a terrible taste in my mouth for u-haul.

Evan J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim R. 
Évaluation :
1

The owner was not even at the location when I arrived to pick up the keys. I had to wait an hour for him to come back.

Kali C. 
Évaluation :
1

Explain in Deatil when dropping off after hours at a location to go on line and answer all questions to close out your account BEFORE you lock the vehicle and turn in your Truck !! Entrance was confusing and wasnt sure what DROp box to leave the key in. Hope it worked out Correctly!

michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leonard M. 
Évaluation :
5

Le service a été excellent. The attendant was friendly and knowledgeable. I have rent From Uhaul on 3 other occasions and this experience was far superior.

Kimberly C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bonnie H. 
Évaluation :
5

Easy to transact, and good selection of trucks. 24 hour return is convenient.

david C. 
Évaluation :
5

Nice people. Quick and fast.

jesse R. 
Évaluation :
3

The truck I rented was in good condition and clean when I picked it up. The rental was reserved online and was easy.

Matthew S. 
Évaluation :
5

The owner of Ballard services (Richard) Was a very experienced dealer. When we went to hook up the U-Haul my electrics on my van were not working. His troubleshooting, replacement of the faulty electrical equipment got me on my way in time! Awesome service! He also brought to my attention that my front tires were bald and replace both of them immediately! I will return to him for future service on my car as well as U-Haul rentals! Thanks so much for making my trip home safe! 😉

Renetha N. 
Évaluation :
1

The gentleman at Ballard Service was extremely rude to me. I didn't understand why he was acting that way towards me. Then he called me into his shop and started my check in. I called him the day before I rented the trailer to make sure he had it, then I went online and reserved it and put in all my info. He told he why he was so mad because since I put in all my info online that he lost his commission. I was very uncomfortable, and will never use that U-Haul place again. Also, I just noticed, I chose to waive the insurance for 8 $. I did not want or need it. I selected that online. Now it seems that the guy at Ballard added the additional 8 $𝐈nsurance without my permission.

Michael M. 
Évaluation :
3

Man that checked out the equipment kindly came on a Sunday to set up trailer.

Catherine Z. 
Évaluation :
5

Dealer was nice and helpful

justin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike K. 
Évaluation :
4

This location replaced the broken trailer.

Michael T. 
Évaluation :
2

I had to travel 45 miles to pickup the trailer as it was the only available that week. Hard to believe! The location seems like it's a junk yard that fixes cars and rents U-Haul equipment as a side job. Admittedly, there were no problems with the hookup and I was on my way. It's hard to get them by phone as well.

Robert B. 
Évaluation :
1

We were definitely scammed and they refuse to let us provide them evidence of the photos we have of the vehicle for when we dropped it off with no damage. When I asked for contact on how I could provide them the man Richard Ballard on the phone screamed at me and hung up without providing any answer. Looking at reviews after this incident of the location, I can see I am not the only one who has spoken to this man and had an issue of stealing money from customers, including various altercations. I do not know how this man continues to be employed as I have never experienced such aggressive behaviour from anyone in customer service or outside of the work environment.

ANATOLI N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
5

excellent service! thanks for waiting!

Rhonda E. 
Évaluation :
4

Has gravel drive but a lot of places do here. The guy treated us good, I would recommend.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
1

The shop attendent was very rude and unprofessional I will NEVER return to this location again

Scott H. 
Évaluation :
3

My order online did not add any additional charges beyond the rental charge and mileage. I even put more gas in then it had before I got it. However, the SafeMove was added to my online request at the site. I feel this is an inappropriate additional 14 $charge that shouldn't have been included in my final receipt. Otherwise, it was a good experience.

Jonathan A. 
Évaluation :
1

Do not allow pickups at this location. Very rude. Unhelpful. Trailer was parked in excess mud. Bad location. Very dirty inside building.

Dylan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonny D. 
Évaluation :
4

Nothing at this time.

Jeffrey W. 
Évaluation :
5

Best uhaul dealer I have ever had the pleasure to deal with.

denny T. 
Évaluation :
5

Rich was extremely easy to work with, courteous, and professional. Hopefully he's available for my next uhual needs. Pickup and drop off could not go any better. Smooth transaction and an excellent service professional.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denny T. 
Évaluation :
5

The gentleman was very accommodating for our special needs the day we rented the car hauler. We definitely would recommend his services to others.

Gary D. 
Évaluation :
5

Have been renting trucks for over thirty years, And by far this is the best place to rent from. He will go out of his way to make you happy. Would recommend this location to anyone that is looking to rent.

denny T. 
Évaluation :
1

The location was not clearly marked and we were rudely reprimanded for pulling into the owner's other lot (where the trucks were parked in clear view of the road). The truck was very dusty outside and in the bed, but that may have been from the dirt lot they were parked in.

victoria K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
1

Absolute rudest customer service I've ever encountered. Took zero time to explain contract or process to me or people renting behind me. He just wanted to get back to his project. Returned truck after hours. Had a 50 $"cleaning charge" show up. Called uhaul first who said to call him. Asked what exactly he had to clean. Told me that "I don't have to explain myself to you." Asked if he had any pictures of damage. Was told that was also not his job. I said I thought 50 $was excessive even if he had to clean and and I suggested he refund 1/2 and we'd be done with it. He told me "You don't get to decide that and if you have any more complaining call uhaul" then hung up on me. Next day uhaul called me back. Apparently he called them and gave more details then he was willing to give me cause he knew I'd call them myself. Why he couldn't take 2 minutes and explain this to the me is beyond me. Uhaul rep was very courteous and refunded the cleaning chaege. If you need a uhaul call close auto sales in grove city. Although they couldn't accommodate me, they were very helpful in finding me a uhual, Which unfortunately was this man

Alex K. 
Évaluation :
1

Make sure that when someone is dropping of a truck they are able to get it checked in at that time with the attendant at the shop. He was to busy working on whatever vehicle he was working on to deal with us and just wanted the key. Now we are being charged for extra mileage that we did not put on that vehicle, by an excessive amount! We have now also come across a bank issue bc of the attendant over charging us for that mileage we did not put on the truck. This is a very poor representation of this company and the way they want to do Bussiness..

Jesse D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LeRoy C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dawn D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK A M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
1

The representative at this location had horrible customer service skills. He was extremely rude and unprofessional. He charged us for things we didn't want and he explained nothing to us. I will never use or recommend this location to anyone.

Michelle E. 
Évaluation :
5

Above and beyond the call of duty, this mechanic and U-Haul Neighborhood dealer helped us out when we really needed a rental truck and repair to our van. This is not my first rodeo, so when I say this fellow really was great, it's not just being nice.

Daniel M. 
Évaluation :
5

We had a wonderful experience renting the truck. Rich at Ballard's was great, he was friendly and a pleasure to do business with. Our original pick up location, ( Close Auto Sales) in Grove City was also wonderful. When Uhaul messed up our reservation, Connie and Stacy went above and beyond to help us with our reservation, we thank them as well ! I would recommend dealing with either Ballard's or Close Auto Sales for your Uhaul needs.

BARBARA S. 
Évaluation :
1

This is the man that tried to fight my husband. Couldn't say I'm sorry was rude to me and then my husband came over and he yelled this guy was an absolute jerk, basically the problem he caused for us was not his. He used profanity and acted threatening I didn't feel safe at all I was scared of him. I thought he was going to physical injury me and my husband. The location was out in the middle of no where. I knew it would take a long time for help to get there if it was needed. I will never use UHaul again. Because of this one interaction I would highly recommend that you pull his license. I have already submitted a complaint Reference id: 2325015

Jennifer H. 
Évaluation :
1

This location bumped the fuel gage level when I picked up the truck and charged me for insurance that I never signed up for. It did not provide paper copies of the bill.

Dan F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michelle V. 
Évaluation :
2

The Uhaul dealer was not friendly and he didn't tell me he was emailing me anything so I stood there for 5 to 10 minutes waiting for my paperwork and contract.

Claressa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

darwin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
4

24 hour drop off, I called Saturday evening and got a live voice, with drop off instructions

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mitchel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
3

None at this time

Donna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON S. 
Évaluation :
5

Excellent service

Marek S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rita G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
1

Overall horrible experience with u haul, we ended up with a box truck instead of a trailer, the guy at the garage was a cocky careless dickhead who didnt care if we rented a truck from him instead of the trailer we were to pickup at his location or not. i will never use uhauls services again.

william M. 
Évaluation :
5

Real nice guy

tiffany B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
3

Make sure that truck are checked in properly upon return

russell L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nola H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

Drop off place was kinda creepy at night. it took me a while to find the key drop box cause the lable faded away. But the location was convient

Michelle B. 
Évaluation :
1

I took pictures of the truck which shows the blankets were folded with one bag not even open. The truck was spotless yet I was charged? The man at Ballard's was the rudest man. We drove up from Florida and was 3 hours late with truck and he kept calling and yelling at me and I kept apologizing as we were unloading truck! To top it off as he kept calling and yelling we rushed to get truck back and didn't fill up half a tank which by the way is 80 $to fill up so half a tank would be 40 $yet I was charged 120 $...crazy to say the least... I'm so glad that I work with one of the largest banks in the world and will gladly spread the word on this outrageous experience!

Terri S. 
Évaluation :
3

Well, the owner of Ballard's was nice but he told us someone else was also apparently signed up and ready to take the same U-Haul at 10am as well and he also wasn't aware that I had moved up my reservation from 10 to 9 and counter pickup to 24/7 truck share pickup yet still had the key in a share box...seemed like a weird confusing situation. ALSO, and this wasn't necessarily a bad part of Ballard's, just my experience with the self pickup app situation, but NOLA from customer service wouldn't approve my self pickup because I wouldn't “look into the camera.” She argued with me and declined the pickup process the first time because of this and it was complete BS because I have an eye problem I've had since birth called strabismus, U-Haul, and this was very unprofessional. Since this was part of the pickup, I've included it here but I'll make sure I put it somewhere more public as well.

Jonathan C. 
Évaluation :
3

Be clear on the charges. It seemed to be excessive and to also have to return it with a full tank of gas on top of all the fees is unfair to the average customers.

joshua I. 
Évaluation :
1

Use another rental company. That's what I would do to improve my next move

donald C. 
Évaluation :
1

Go to a different location to pick up a truck. The truck was full of mud on the inside. I took pictures so I had proof of it. The guy never went over anything with us.

Rhonda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sheila W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill S. 
Évaluation :
1

Very unprofessional business. The owner and his assistant seemed to be having a bad day and were extremely eager to leave as it was Saturday afternoon. I would never recommend this facility to anyone and will never use their service. The owner did help me repair my vehicle as the wiring was bad but he did not let me forget how valuable his time was on a Saturday. Very dirty facility even for a garage. I would take my vehicle here to get serviced in a pinch as they were knowledgeable in that field.

DAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca H. 
Évaluation :
1

This location was unwelcoming, unprofessional, extremely unkempt and dirty. We hesitated to go into the 'office' because it looked like a horror movie set. The person we interacted with was surly & unhelpful. He told us the truck was full of gas when it was in fact below 3/4th of a tank. He did not do a pre trip inspection of the vehicle in our presence & he didn't respond to our phone call about the gas tank issue.

Virginia V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
1

unfriendly and unhelpful.

isaac N. 
Évaluation :
2

I was texted this location to drop off my uhaul. When I showed up a man in a uhaul t-shirt said - I am closed and I left you a voicemail (which was never received). He said he would take the truck and check it in on Monday. I asked for a receipt. He again stated he was closed and couldn't check it in until Monday. So, basically I gave a guy in a field the keys and the uhaul. I have no receipt of return. No mileage verification. So not what I expected. Would never go there again.

NANCY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William G. 
Non reviews have been submitted for this location.

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