Bothered that the utility dolly I booked was not available and had to pay extra for an appliance dolly. That ought not happen, but that's not the location's fault.WILLIAM R.
Customer Reviews for Ballinger Heated Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ALLISON B.
Why does it take so long to check in/out.?RODGER LEE Z.
Easy in and out. Did the virtual checkout so I was able to pick it up early in the morning. I was even there an hour before scheduled and was still able to get my vehicle. No waiting. No hassle.Darrell M.
Le client n'a pas laissé de commentaire.DAVID W.
Le client n'a pas laissé de commentaire.MARK JOHN S.
Great experience overall! Friendly and professional service!ANNA B.
Jay, the person at the desk that helped me was the nicest most knowledgeable employee ever! I would go back there for sure.Karen G.
Le client n'a pas laissé de commentaire.Machelle H.
This is the second time in the last 2 months that we've rented out a uHaul. Both times, we opted for the 24/7 truck share program so we could quickly and efficiently check out the truck. Both times, it didn't work and it has taken the sales associates almost an hour to check us out. For this time specifically, we had a reservation confirmed an hour before the location opened. We showed up, but we couldn't actually check in until they opened (at 9:30). They still wanted us to have the trcuk due back at the original time and they took almost an hour to check us out - so our 4-hour reservation was cut almost in half. All of this is to say, we probably won't be using uHaul again unless absolutely necessary.ASHLEY JENICE H.
Le client n'a pas laissé de commentaire.Roger Max G.
Le client n'a pas laissé de commentaire.Matt A.
Le client n'a pas laissé de commentaire.Brady B.
Le client n'a pas laissé de commentaire.Eun H.
Le client n'a pas laissé de commentaire.HAROLD S.
Le client n'a pas laissé de commentaire.CLARISSA D.
Le client n'a pas laissé de commentaire.Jeremy M.
Le client n'a pas laissé de commentaire.George M.
This is by no means a criticism of the employee, Jason (I believe) but the van had been returned 3 days prior and the former renter did not complete the app return, thus locking Jason out of not one but two vehicles. It took him calling to U-Haul, explaining the problem, waiting for a call back from a supervisor to unlock it. A better app system or procedure needs to happen. This took almost 30 minutes. Jason was great but, still, not the best experience!Pamela F.
Assistant working the front-desk on the last weekend of the month should be trained in advance and familiar with the software.Maxwell D.
Stop the false advertising: Ads for 19,95 $ Starting. Then after using truck for 3 hrs and maybe 30 miles charge was 50,00 $. Really?? U GUYS ARE RIP-OFF ARTISTS. PLAIN AND SIMPLE!!Melvin B.
Le client n'a pas laissé de commentaire.abate S.
Kourtney was very helpful and efficient. There is a bit of a disconnect between the online information and the different sites. I'd ordered pads and a hand truck and this location does not have them.Pamela F.
Courtney was very helpful and very friendly. If there was a rating system from 1-10. I'd give her a 20. She should be a training rep for your company.Harold S.
At this location? It's hard to improve on perfection. I don't know. Maybe get Ford to put bigger cupholders in their vans?Gary D H.
I did not give an excellent rating for the location because the customer service representative did not inform me about the check in procedure being in the email. She said I would receive an email which I assumed would be a receipt. I waited an extra day to check out the van since they said they were having difficulty checking it back in from the last customer and I can only assume that was probably because they hadn't explained about the emailEd check in procedure to them either. I came back the next day as soon as I saw the email and no one was there even though it was during regular business hours. Fortunately their was a paper in the window with the phone number for U-haul assistance. The U-haul customer assistance representative was very polite and professional in resolving the situation which was a great relief to me. U-haul has always been a great resource over the years and will always get a good review from me. The service at the location helping me get my storage unit and being able to get a moving van in the same location was great but it's important that customers receive an explicit explanation about the email check in procedures. Also the email check in is a great thing even though I didn't get to use it.LINDA S.
Person working the day I was picking up left before she said she was leaving. I was very frustrated because the new order never appeared in my email. She was very helpful making reservation but there was a problem and I had no way to make it right but to call U-Haul for help. They are doing a disservice to U-Haul.Elizabeth J.
Le client n'a pas laissé de commentaire.Brett B.
The U-haul portion of the rental was AWFUL !! the Ballinger Storage Facility was its saving grace. None of the ONLINE set up worked- the reservation had my address from 5 yrs ago & wouldnt update - then when I came to pick up the truck in pissing rain/sleet, I had to fool around taking pictures of my ID and my I-phone Location wasn't set - so after 45 minutes of getting that sorted I could not get my keys out of the lockbox. That was another 30 minutes... turns out the manger Onsite never even had the keys INSIDE the box - but this stupid lock box thing was impossible to open, cold frozen metal- even the U-haul help said they were not familiar with the lock box. Apparently you have you do some microscopic alignment thing with the numbers, my hands were frozen - no way to tell!. Then I was overcharged for a piece of equipt - U-haul corrected that part quickly - but it happened because ONLINE it asks you 3 or 4 times & then throws stuff into the cart without your consent even when I declined the eqipt choice in previous steps- You can't just SKIP the BS of extra stuff the online booking throws at you - all I needed was a truck ! What a nightmare renting from U-haul !!!! I've done 10 years of moves - But I'm going to a rental service with PEOPLE next time i.e HOME DEPOT-Same cost, no headache - a LIVE PERSON.... Goodbye U-Haul.Teai S.
Truck have one flat tire but with the great customer service. That's why I rate Average....Kien S.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.Margaret M.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.DAVID W.
Le client n'a pas laissé de commentaire.JUNG Y.
Had early pick up but pick up code was never sent. Had to wait for storage to open. Also it wouldn't have mattered bc the key wasn't actually in the pick up slot. Also dolly was loose in the back.Greg D.
The customer service at this location was wonderful.Kimberly S.
Le client n'a pas laissé de commentaire.Nancy G.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.Amanuel F.