Customer Reviews for Ballinger Heated Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Can't really think of anything. The gentleman that helped us was extremely professional and friendly.

Évaluation :

4

UHaul (the company not the 3rd party location) did not have the blankets I reserved. If someone reserves blankets you should have them at the location, no excuses.

Évaluation :

4

Location was convenient and staff is very friendly. My major disappointment was the online return. I didn't have an U-Haul app so returning process was confusing and difficult to use. First it cannot detect my location and nowhere to manually enter it in. Secondly I cannot find any option of upload my picture of proof, hence I was charged extra. Now I'm disputing the extra surprise fees and hopefully i can get them refunded. This was my first time renting U-Haul truck and frankly it will be the last time. I will not recommend to any of my friends. In addition, there was a half-drank bottled water left in the truck when we picked it up.

Évaluation :

5

The only issue was that there was a Styrofoam cup with spilled smoothie all over the bottom of the back door and bumper, didn't know till I opened it when I got to my location. I'm guessing the last customer who rented the cargo van did that because they also lied about how much gas they left. So nothing against the location and the gentleman who assisted me was very nice and efficient.

Évaluation :

4

I did the online check in, but felt like that didn't add much to my actual check in process. The system was also down and was down the day before/on the fritz...so he had a hard time helping me and when I returned the vehicle it still wasn't resolved so I had to go online and do my check in. I think the vehicles should be very specific on how much gas is in it and how much is needed to be added back...I went over how much was in there and then went over my mileage so I lost money. I know it's probably set up that way, but it's not a great business practice. It was great to have a next day option and be so close to where I lived.

Évaluation :

5

I tried to use the U-Haul app to return my rental van. The app constantly reset every time I tried to take a picture of the dashboard and then it finally crashef in a loop of trying to find location. This continued today when I opened the app. I had to call the rental location and have them do the return. I do not trust this app for future use.

Évaluation :

5

It needed windshield washer fluid, but otherwise it was fine. Ballinger Heated Storage staff person was personable, professional, and helpful. We would rent again from him.

Évaluation :

5

Best Costomer Service

Évaluation :

5

thank you for a seamless process. equipment is well maintained. excellent staff

Évaluation :

5

My experience had nothing to do with the excellent service Marshall provided at Ballinger Heated Storage. My disgusting experience is with U Haul. The $19,95 sign on the side of the truck is deceptive. It doesn't bother to tell the customer about the $.69 per mile charge. It is much cheaper to rent the same product at Home Depot or Lowes.

Évaluation :

3

The rental charge for a van is supposedly $19.95. Once you tack on insurance and mileage (10 miles), plus tax, all of a sudden the total is $42.90. Doesn't seem like it should be advertised as $19,95 to rent. The truck was the only thing we rented and it certainly wasn't clean. I was told that "it is moving van clean". I went home and swept the back out before I put my stuff in it.

Évaluation :

5

Very professional, very easy experience.

Évaluation :

5

This was, hands down, the best U-Haul experience I've ever had. Marshall was great to work with and was the most professional and coolest U-Haul contact I've ever dealt with. The van I rented was clean, ran and drove beautifully, and the check out and check in process were a breeze. I would definitely recommend the Ballinger Heated Storage location above all others in the area! Thanks Marshall, for a fantastic experience. When I need another rental, or if I need a storage space, I will definitely look you up first.

Évaluation :

2

When I arrived at Ballanger Heated Storage, the office was closed unlike my expectation. In usual, it is open, yet it is closed Sundays as of 26th of November. U-haul didn't know about the fact that Ballanger Heated Storage office does not open Sundays these days. I wasted about 30 minutes to figure out to check in mobile. The first customer service was not friendly. She only said use U-haul mobile app, even though I asked for her help to do mobile check-in. Again, I called U-haul customer service and I asked for another help to do mobile check-in. The second customer service was patient and helpful. The cargo van's cargo area had dents and broken wood protection which can hurt users. The wooden chips were sharp enough to hurt people. Please keep the cargo area clean and fixed for renters.

Évaluation :

5

Awesome experience! The van was in prefect condition and the storage unit representative was very friendly. I will definitely rent from this location again and recommend them to friends

Évaluation :

5

Staff was very professional and congenial.

Évaluation :

5

That van needs new rear tires. They are bald- not safe to rent out to drivers.

Évaluation :

5

This guy is awesome

Évaluation :

5

Like the small office feel of the overall process which made it easy to understand and work with. I had to modify my return date and time which was very easy to do. Big thanks to the staff at this location.

Évaluation :

1

I rented a dolly along with the truck. When I arrived to the location I was informed that u-Haul does not provide them with dolly's and that the truck I rented did not have one already in it. I was told I would need to go to a different location to get the dolly I rented. I ended up taking it off of my order because I didn't have time to drive to another location to get a dolly and had to borrow one from a friend. Very frustrating and would not have been able to complete my move if I didn't get lucky with my friend having one.

Évaluation :

5

N/a

Évaluation :

1

I was redirected to this site further from my house. I had to do most of the "paperwork" myself, uploading pictures, etc. I did everything and you get paid

Évaluation :

1

This company is a total nightmare. Just had my 3rd worst experience with U-Haul. I'll never use it again or recommend it to anyone.

Évaluation :

4

The dash prompts stated it was in need of an oil change and the another dash prompts was that the right rear door ajar which it was because I checked it each time I was loading or unloading. At least this location, Ballinger Self-storage provided assistance where needed; whereas, your location at 165th & Aurora cheated me on my bill and I will not go back there again, especially, with the cocky, young punk of a manager who's working there!

Évaluation :

5

I appreciate how smooth things went. I appreciate also the friendly nature of the person who helped me!

Évaluation :

5

No improvement necessary. Sean was super helpful.

Évaluation :

5

Very helpful rental office. Thanks

Évaluation :

5

The truck was dangerous to drive. The play in the steering wheel was awful. The transmission seemed off. Not an expert on cars, but had to keep shifting into 3rd as it seemed drive was not working. I'm sure you're aware. There's no way you couldn't be.

Évaluation :

5

The staff at Ballinger Heated Storage are excellent and add to the quality and utility of U-Haul's product.

Évaluation :

1

The equipment that I ordered was not provided to the site by U-haul. When I arrived at the site, I could not obtain the key code from my online U-haul account to pick up my key to the truck. This delayed the start of my move, as my movers had to arrive later than planned.

Évaluation :

5

Awesome. Always friendly and very helpful.

Évaluation :

5

So far I would say everything is ok as it is. Nothing to improve Already excellent!

Évaluation :

5

Phénoménal!

Évaluation :

5

No complaints, great place and people.

Évaluation :

1

Was charged for a dolly that wasn't given to me. Requested a credit with no response

Évaluation :

5

Guy at desk was great!

Évaluation :

3

The person manning the desk was not pleasant. She seemed very inconvenienced that I was there to pick up the truck. The vehicle had some issues with its transmission (it wasn't shifting well internally- it was an automatic and I shifted to D to drive. It would rev very high during low speeds and then clunk once it got to whatever speed/gear it wanted. )

Évaluation :

5

Truck ready as scheduled. Fantastic service

Évaluation :

5

The phone/web experience did not match the instructional video - no prompt to photograph exterior of the truck, code for the key box did not appear (during hours so employee was able to give me the code). Overall price was much higher than expected.

Évaluation :

2

Disgusting and old van truck, no back up camera, no power locks or widows, floor got hot due to engine. The door had to be slammed shut, awful ride noise and smell. Honestly, it comes out to the same price as Home Depot box truck rentals and those are 2020+ model trucks with smooth rides and technology so go there. Saving grace from 1 star is the staff at this external location are very helpful and friendly.

Évaluation :

5

The mobile checkin process wasn't working. I could do up to the taking the photo of the mileage and then it stopped. Thankfully it was during office hours so the kind lady at the desk was able to check me in. You need to work on the website and mobile check in/out process

Évaluation :

2

Truck was badly out of alignment and the passengernsiee mirror would not hold in place, making it very unsafe to drive. Road side service had to come fix the mirror. Truck was dirty. We had to blow it out before we could load furniture

Évaluation :

5

Easy and efficient rental process. Site Mgr. was friendly, informative and professional.

Évaluation :

4

It was an easy and fast check in process and the staff were super friendly.

Évaluation :

5

Ballinger Self Storage were top notch and made the process very easy.

Évaluation :

5

Great service and went above and beyond to secure a dolly for me to use. Will definitely be back next time if anything. Thank you Ballinger Heated Storage Team!

Évaluation :

1

Van smelled like manure. It was so filthy we had to buy tarps to protect our belongings. Worst U-Haul experience ever had.

Évaluation :

5

Fast, friendly service. Mobile check-in and unattended key drop off are pluses. However, where to park the vehicle when returning could be marked better. Difficult to park in such a small parking lot.

Évaluation :

5

Great service!

Évaluation :

2

Reply to customers emails regarding fuel charges, which was sent with pictures before and after use. 4 miles traveled. 1 gallon added, you charged $14.

Évaluation :

3

The automated checkout process on the app was very confusing and I had to finally go inside to finish checking in, and the guy there was having a hard time, as well. Maybe simplify that some for everyone?

Évaluation :

1

Got charged an additional $16,5 for fuel that was returned at a higher level than the level I received it at. I have pictures of them both. You don't have the option to do anything with the truck before signing the contract. Didn't get the keys to check that. In the 31 miles I drove and putting 4 gallons in apparently they needed an additional 3 gallons of fuel in a 31 mile trip. 7 gallons for 31 miles is excessively insane. Already spending over $100 and the additional $16,5 is not right

Évaluation :

5

Exterior of the van was dirty - interior was somewhat dusty. Worked fine mechanically.

Évaluation :

5

I tried using the contactless online method of pickup but the website was unresponsive and wouldn't complete the process. I tried calling the support number provided and it said I would have a 55 minute wait time. If it wasn't for the staff onsite it would've been a nightmare to complete my pick up. You really need to fix the online experience to be more lenient for slower connections.

Évaluation :

5

I estimated the mileage I would use but used significantly less. I entered the actual mileage used but will still charged for the total of the estimate.....not sure why

Évaluation :

5

Great service

Évaluation :

5

The experience was the best I have experienced to date, the customer service was above and beyond any UHaul rental in the past. The professional, friendly and positive customer service was perfect and the paperwork and instructions went so smoothly! I rarely complete surveys, although I believe that I must give praise when it is due and I hope that you express my comments to your management in your corporate office as they must know that they have an employee with great value and I hope they will recognize him for his amazing customer service. Thank you, Kim Barreto

Évaluation :

1

Truck was clean but not good in driving. Also, gas tank was not fully filled. I had to pay extra to fill up the tank. I complained but nothing happened.

Évaluation :

5

Your after-hours dropoff instructions were confusing and the app didn't work. It kept asking me to take the photo again and wouldn't let me continue. I had to give up.

Évaluation :

5

🙂

Évaluation :

5

No improvement necessary!!! Ballinger Heated Storage met us step for step with every mishap we had during our 2 day move. They passed on important messages and reached out when we were not showing up as planned and helped problem solve so we got a wacky move accomplished. I cannot recommend this company more. The vehicle was clean and new. Excellent service!

Évaluation :

5

merci

Évaluation :

3

Keep your inventory on your website updated. I ordered packing blankets and you were out, which honestly is fine, but I still got charged for them so it was kind of a hassle to get them removed from my invoice.