Best Costomer Service
Jared L
Customer Reviews for Ballinger Heated Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
thank you for a seamless process. equipment is well maintained. excellent staff
Matthew AMy experience had nothing to do with the excellent service Marshall provided at Ballinger Heated Storage. My disgusting experience is with U Haul. The $19,95 sign on the side of the truck is deceptive. It doesn't bother to tell the customer about the $.69 per mile charge. It is much cheaper to rent the same product at Home Depot or Lowes.
Jim SThe rental charge for a van is supposedly $19.95. Once you tack on insurance and mileage (10 miles), plus tax, all of a sudden the total is $42.90. Doesn't seem like it should be advertised as $19,95 to rent. The truck was the only thing we rented and it certainly wasn't clean. I was told that "it is moving van clean". I went home and swept the back out before I put my stuff in it.
Heidi SVery professional, very easy experience.
Allison HThis was, hands down, the best U-Haul experience I've ever had. Marshall was great to work with and was the most professional and coolest U-Haul contact I've ever dealt with. The van I rented was clean, ran and drove beautifully, and the check out and check in process were a breeze. I would definitely recommend the Ballinger Heated Storage location above all others in the area! Thanks Marshall, for a fantastic experience. When I need another rental, or if I need a storage space, I will definitely look you up first.
Damon SWhen I arrived at Ballanger Heated Storage, the office was closed unlike my expectation. In usual, it is open, yet it is closed Sundays as of 26th of November. U-haul didn't know about the fact that Ballanger Heated Storage office does not open Sundays these days. I wasted about 30 minutes to figure out to check in mobile. The first customer service was not friendly. She only said use U-haul mobile app, even though I asked for her help to do mobile check-in. Again, I called U-haul customer service and I asked for another help to do mobile check-in. The second customer service was patient and helpful. The cargo van's cargo area had dents and broken wood protection which can hurt users. The wooden chips were sharp enough to hurt people. Please keep the cargo area clean and fixed for renters.
Woo YAwesome experience! The van was in prefect condition and the storage unit representative was very friendly. I will definitely rent from this location again and recommend them to friends
Joshua BStaff was very professional and congenial.
Jane PThat van needs new rear tires. They are bald- not safe to rent out to drivers.
Kathy WThis guy is awesome
MARAM HLike the small office feel of the overall process which made it easy to understand and work with. I had to modify my return date and time which was very easy to do. Big thanks to the staff at this location.
Randle II rented a dolly along with the truck. When I arrived to the location I was informed that u-Haul does not provide them with dolly's and that the truck I rented did not have one already in it. I was told I would need to go to a different location to get the dolly I rented. I ended up taking it off of my order because I didn't have time to drive to another location to get a dolly and had to borrow one from a friend. Very frustrating and would not have been able to complete my move if I didn't get lucky with my friend having one.
Benjamin MN/a
Liberty SI was redirected to this site further from my house. I had to do most of the "paperwork" myself, uploading pictures, etc. I did everything and you get paid
Ed WThis company is a total nightmare. Just had my 3rd worst experience with U-Haul. I'll never use it again or recommend it to anyone.
ANDRIA KThe dash prompts stated it was in need of an oil change and the another dash prompts was that the right rear door ajar which it was because I checked it each time I was loading or unloading. At least this location, Ballinger Self-storage provided assistance where needed; whereas, your location at 165th & Aurora cheated me on my bill and I will not go back there again, especially, with the cocky, young punk of a manager who's working there!
John EI appreciate how smooth things went. I appreciate also the friendly nature of the person who helped me!
Anna BNo improvement necessary. Sean was super helpful.
April GVery helpful rental office. Thanks
tim rThe truck was dangerous to drive. The play in the steering wheel was awful. The transmission seemed off. Not an expert on cars, but had to keep shifting into 3rd as it seemed drive was not working. I'm sure you're aware. There's no way you couldn't be.
Marie SThe staff at Ballinger Heated Storage are excellent and add to the quality and utility of U-Haul's product.
Christopher HThe equipment that I ordered was not provided to the site by U-haul. When I arrived at the site, I could not obtain the key code from my online U-haul account to pick up my key to the truck. This delayed the start of my move, as my movers had to arrive later than planned.
Caroline BAwesome. Always friendly and very helpful.
JOHN NSo far I would say everything is ok as it is. Nothing to improve Already excellent!
Librado FPhénoménal!
Sean TNo complaints, great place and people.
Jamie SWas charged for a dolly that wasn't given to me. Requested a credit with no response
Tammy JGuy at desk was great!
Jeff HThe person manning the desk was not pleasant. She seemed very inconvenienced that I was there to pick up the truck. The vehicle had some issues with its transmission (it wasn't shifting well internally- it was an automatic and I shifted to D to drive. It would rev very high during low speeds and then clunk once it got to whatever speed/gear it wanted. )
Angela KTruck ready as scheduled. Fantastic service
Samuel SThe phone/web experience did not match the instructional video - no prompt to photograph exterior of the truck, code for the key box did not appear (during hours so employee was able to give me the code). Overall price was much higher than expected.
Gregory LDisgusting and old van truck, no back up camera, no power locks or widows, floor got hot due to engine. The door had to be slammed shut, awful ride noise and smell. Honestly, it comes out to the same price as Home Depot box truck rentals and those are 2020+ model trucks with smooth rides and technology so go there. Saving grace from 1 star is the staff at this external location are very helpful and friendly.
Edwin AThe mobile checkin process wasn't working. I could do up to the taking the photo of the mileage and then it stopped. Thankfully it was during office hours so the kind lady at the desk was able to check me in. You need to work on the website and mobile check in/out process
Kerry TTruck was badly out of alignment and the passengernsiee mirror would not hold in place, making it very unsafe to drive. Road side service had to come fix the mirror. Truck was dirty. We had to blow it out before we could load furniture
Ketira GEasy and efficient rental process. Site Mgr. was friendly, informative and professional.
Steve WIt was an easy and fast check in process and the staff were super friendly.
Nicole PBallinger Self Storage were top notch and made the process very easy.
KEVIN RGreat service and went above and beyond to secure a dolly for me to use. Will definitely be back next time if anything. Thank you Ballinger Heated Storage Team!
RAY DVan smelled like manure. It was so filthy we had to buy tarps to protect our belongings. Worst U-Haul experience ever had.
Michael GFast, friendly service. Mobile check-in and unattended key drop off are pluses. However, where to park the vehicle when returning could be marked better. Difficult to park in such a small parking lot.
Athena KGreat service!
Winfred CReply to customers emails regarding fuel charges, which was sent with pictures before and after use. 4 miles traveled. 1 gallon added, you charged $14.
Chris BThe automated checkout process on the app was very confusing and I had to finally go inside to finish checking in, and the guy there was having a hard time, as well. Maybe simplify that some for everyone?
Chris MGot charged an additional $16,5 for fuel that was returned at a higher level than the level I received it at. I have pictures of them both. You don't have the option to do anything with the truck before signing the contract. Didn't get the keys to check that. In the 31 miles I drove and putting 4 gallons in apparently they needed an additional 3 gallons of fuel in a 31 mile trip. 7 gallons for 31 miles is excessively insane. Already spending over $100 and the additional $16,5 is not right
JORDAN PExterior of the van was dirty - interior was somewhat dusty. Worked fine mechanically.
STEVEN WI tried using the contactless online method of pickup but the website was unresponsive and wouldn't complete the process. I tried calling the support number provided and it said I would have a 55 minute wait time. If it wasn't for the staff onsite it would've been a nightmare to complete my pick up. You really need to fix the online experience to be more lenient for slower connections.
Mycah MI estimated the mileage I would use but used significantly less. I entered the actual mileage used but will still charged for the total of the estimate.....not sure why
Carol CGreat service
Deborah WThe experience was the best I have experienced to date, the customer service was above and beyond any UHaul rental in the past. The professional, friendly and positive customer service was perfect and the paperwork and instructions went so smoothly! I rarely complete surveys, although I believe that I must give praise when it is due and I hope that you express my comments to your management in your corporate office as they must know that they have an employee with great value and I hope they will recognize him for his amazing customer service. Thank you, Kim Barreto
KIM MTruck was clean but not good in driving. Also, gas tank was not fully filled. I had to pay extra to fill up the tank. I complained but nothing happened.
PARTHA SYour after-hours dropoff instructions were confusing and the app didn't work. It kept asking me to take the photo again and wouldn't let me continue. I had to give up.
BLAINE H🙂
MORGAN TNo improvement necessary!!! Ballinger Heated Storage met us step for step with every mishap we had during our 2 day move. They passed on important messages and reached out when we were not showing up as planned and helped problem solve so we got a wacky move accomplished. I cannot recommend this company more. The vehicle was clean and new. Excellent service!
CHARLES Cmerci
MALLA RKeep your inventory on your website updated. I ordered packing blankets and you were out, which honestly is fine, but I still got charged for them so it was kind of a hassle to get them removed from my invoice.
MACKENZIE RThe cabin smelled like ass. Everything else was great.
AARON KVery impressed with service.
BENJAMIN DBothered that the utility dolly I booked was not available and had to pay extra for an appliance dolly. That ought not happen, but that's not the location's fault.
WILLIAM RWhy does it take so long to check in/out.?
RODGER LEasy in and out. Did the virtual checkout so I was able to pick it up early in the morning. I was even there an hour before scheduled and was still able to get my vehicle. No waiting. No hassle.
Darrell MGreat experience overall! Friendly and professional service!
ANNA BJay, the person at the desk that helped me was the nicest most knowledgeable employee ever! I would go back there for sure.
Karen GThis is the second time in the last 2 months that we've rented out a uHaul. Both times, we opted for the 24/7 truck share program so we could quickly and efficiently check out the truck. Both times, it didn't work and it has taken the sales associates almost an hour to check us out. For this time specifically, we had a reservation confirmed an hour before the location opened. We showed up, but we couldn't actually check in until they opened (at 9:30). They still wanted us to have the trcuk due back at the original time and they took almost an hour to check us out - so our 4-hour reservation was cut almost in half. All of this is to say, we probably won't be using uHaul again unless absolutely necessary.
ASHLEY J