Customer Reviews for Banana
(U-Haul Neighborhood Dealer)

51 évaluations

1121 S Dixie Fwy   New Smyrna Beach, FL 32168

(386) 957-5616

Heures

  • Lun.-sam.
    De 6 h am à 9 h pm
  • Dimanche
    De 7 h am à 9 h pm

Services dans cet établissement :

Pour nous contacter

(386) 957-5616

1121 S Dixie Fwy
New Smyrna Beach, FL 32168

Services dans cet établissement :

Heures

  • Lun.-sam.
    De 6 h am à 9 h pm
  • Dimanche
    De 7 h am à 9 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Randall H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
1

Worst experience ever, would not recommend even if it was the last Uhaul location in Florida. Horrible location

JORDAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc T. 
Évaluation :
4

Trucks need phone charging ports, and the cab is very noisy. Besides those two items, all was good.

WILLIAM L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine S. 
Évaluation :
1

They don't even answer phone. Awful

sean G. 
Évaluation :
3

The lady receiving the return truck did not what to do on the return.

John R. 
Évaluation :
5

tell them it's in a Sunoco station. it was easy though.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE K. 
Évaluation :
5

Seat or seat adjuster broken. Helpful and courteous staff/location.

Gregory Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John David F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Y. 
Évaluation :
2

1st off - the website had us taking it back to where we picked it up - the app had us taking it down the street where we picked. Once down the street - a worker at the gas station was declining to accept the truck - sent us somewhere else. Once at the new location - unable to drop it off as the GPS in the app wasn't allowing it - returned back to initial place down the street -

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery C. 
Évaluation :
5

na

Marilyn B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cynthia L. 
Évaluation :
5

Same as above. Great manager.

Cheryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim G. 
Évaluation :
3

There was no drop box for the key for after hours. I had to return the next day with the key and got chastised for parking next to the dumpster. If there are certain rules for parking, there should be a sign outside.

Pam J. 
Évaluation :
5

Ac doesn't work

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon S. 
Évaluation :
3

Reserved a 10 ft truck and was told one wasn't available. Was given a 15 ft. Took over 30 minutes to check in despite all info completed over the phone. When returning truck later than time, observed 10 ft truck parked behind building.

Kathleen W. 
Évaluation :
1

Horrible. Will be filing a complaint. DO NOT RENT FROM THIS LOCATION!

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa I. 
Évaluation :
1

The man who rented me the truck was lazy he didn't go out and check the gas gauge thank God for cell phones with cameras I took a picture of the gas gauge and the odometer leaving and returning and he wrote down that they were 3/4 of a tank a gas a little more and when I took the picture there was only a half a tank and then when I returned it there was more gas and when I left and drove it 17 miles thank God for this woman Elena that I talk to from U-Haul because she made sure that they did not charge me the $46 gas charge if they wanted to. Do you want it might want to check out that place it's not a good place there's been so many different owners in there and that one right there try to rip me off thank God for your personal people at U-Haul that went in and made sure I didn't get charged but never again from that location I will drive a mile away to the other place and get it from now on that place sucks beware or you'll have more phone calls because he tries to rip people off.

Sherry W. 
Évaluation :
1

Worst experience ever and I've been using uhual for a long time

Lesley S. 
Évaluation :
2

1) Reserved “curbside pickup” but still has to wait 20 minutes inside the store because their computers weren't “working” 2) Drop off/checking out was even worse, took 30 min and still didn't get an itemized copy of charges and wasn't even told what I was going to be charged. 3) MY BILL DID NOT MATCH MY QUOTE!! I was waaay over charged. Please find resolution to this issue. Merci.

Dana C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl H. 
Évaluation :
5

Did not return it at this location

Kimberly E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWNTEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADIA S. 
Évaluation :
5

This location was very easy to deal with. The business was clean and employees were friendly and professional. In and out in less than 10 minutes.

Douglas D. 
Évaluation :
5

Some dents on the bumper of the uhaul and other minor scuffs but ran perfect and had a wonderful overall experience .

SCOT B. 
Évaluation :
3

Took quite a while to get in and out.

JOSEPH L. 
Évaluation :
4

Quick and easy drop off

CHRIS S. 
Évaluation :
1

I had a pre-scheduled drop off for a 6 x 12 van trailer at the Turnbull Bay location in New Smyrna Beach. When I arrived the man on duty told me that he could not take my trailer because he didn't have room. I pointed out 2 parking spots in his trailer inventory (not to mention the fact that he had an empty parking lot with 12-15 spaces) but he would not accept the trailer and told me to find another U-Haul location. The only one that answered the phone was Banana on Dixie Highway, which is a gas station that happens to rent U-Haul. The woman on duty was courteous and wanted to help, but had no tools or help to unhitch or move a trailer. At least she was nice enough to let me do it. It took me 30 minutes (and a cut hand) to get the trailer off of my car, since there was no jack or stabilizer on the trailer. Not at all the fault of the woman at Banana, but it's unacceptable that the Turnbull Bay location refused my scheduled drop off.

James B. 
Évaluation :
5

Tell them to use Ryder.

Rocco L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY D. 
Évaluation :
5

Great service and fast

TIFFANY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN W. 
Évaluation :
5

Love this place. They had a popcorn machine and filled my kids up with coke and candy. So nice ! My kids now think that Florida is all like Disney World !

WILLIAM H. 
Évaluation :
1

I used the automated drop off but then there was no key drop box! I tried to call uhaul and waited on hold for 30 mins. I could do anything!

Jeffery H. 
Évaluation :
1

This was the most horrible experience. The process took over an hour to complete due to incompentence. The vehicle was poorly mantained, check engine light on and remained on. I always believe Uhaul was a reputable and reliable company, but no more. I will never recommend renting frim Uhaul.

sherry S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael F. 
Non les évaluations ont été soumises pour cet établissement.

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