Customer Reviews for Banaue Auto Services
(U-Haul Neighborhood Dealer)

75 évaluations

7121 50 Ave Unit D   Red Deer, AB T4N4E4

(403) 314-0975

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 5/30/2024: 1h00 pm à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(403) 314-0975

7121 50 Ave Unit D
Red Deer, AB T4N4E4

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 5/30/2024: 1h00 pm à 5h00 pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Have everything inspected before pick up. Two tires needed replacing....near bald and one had a nail in it. Representative had to come to location at end of day and switch them!

Brenda T 
Évaluation :
4

Dropped off after hours.

DARRAN G 
Évaluation :
5

Very accommodating to customer

Romulo G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARRY R 
Évaluation :
5

Friendly, professional service

Edward N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilton K 
Évaluation :
5

Very pleasant service at this location. Thank you!

Ted N 
Évaluation :
4

good service, but the trailer I rented had been used to move some oily equipment so it needed to be cleaned and it smelled,

Doug M 
Évaluation :
5

The staff helping me (on both pickup and return was absolutely awesome)

Hugues B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S 
Évaluation :
5

These folks were great to deal with. I received friendly, cost effective service. I had to return the truck outside business hours and messed up on the app (my fault). I brought in photos on the next business day and they finished the process for me. I would definitely use them again in the future.

Ronni D 
Évaluation :
5

The gentleman at Banaue was a great pleasure to deal with. Very friendly, professional and made sure the truck was mechanically sound. This gentleman is an example of how to treat customers. 6 stars.

Rick J 
Évaluation :
2

How about tell customer how this is to be done Pick up was great Took back early however they closed early so called them Just park truck in road yes on the road!!! No room at business for uhaul to be there Drop key in drop box Then said to do online stuff Woohoo could not take proper pictures as truck locked and done Felt very very wrong

Juanita S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charlene T 
Évaluation :
2

Was difficult to find the location. No communication to us a clients. Processed without asking final payment options. Just glad it's over.

Tina L 
Évaluation :
4

The exterior of the truck was absolutely terrible and should not have been sent out in that condition. Interior was very clean and unit was in good mechanical condition however am still waiting for an explanation as to the charges on my agreement as was charged for an extra day when unit was returned well ahead of the two day rental that was asked for. Would appreciate this being looked into, thank you!

Brian J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATT W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa L 
Évaluation :
3

The agent was friendly enough but the costs were not explained and I ended up paying for 3 days of rental and insurance when I only had the trailer for 50 hours. Just over 2 days. Also, I had to clean out the inside of the trailer and the outside was dirty as well.

Darren G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
5

The location is great but the vehicle is so dirty. The side mirror and windshield is so dirty with mud and it's difficult to drive at night. It's dangerous to be honest esp. if you're moving at night. The vehicle's tire needs changing. There's a lot of times that the vehicle were stuck on snow mud.

Ma K 
Évaluation :
1

4 pin trailer light connectors are outdated and I was not aware I would need an adapter before I hooked on. The trailer's fenders were smashed up. The store owner was rude and the trailer did not come with a secondary securement pin for the hitch. The inside of the trailer was also dirty.

Noah m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H 
Évaluation :
2

Very dirty truck. Steering wheel problem. Broken door.

RAHUL T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S 
Évaluation :
1

No one helped me, no one at front desk, was incorrectly charged

Renai C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin P 
Évaluation :
1

We were the only people waiting to pick up a truck, and it took an hour. Person helping continued to try to upload drivers' licenses over and over while the app wasn't working, but didn't communicate that. It wasn't until we got very upset that he finally explained what was going on when we started to inquire about who we could call to help, etc. Once we were put on the phone with someone, it was solved very quickly. An hour delay on a move day with travel to another city involved was incredibly unhelpful, nor was the service, communication and critical thinking of this staff person. The truck itself was in very poor condition. A headlight was burned out, there were cigarette ashes and smell in the cab, the vents smelled like burning oil. When travelling at highway speeds, it was incredibly noisy and the seals around the doors and windows were loose. This was both uncomfortable and scary.

Jessica L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Muhammad P 
Évaluation :
1

Worst experience of my life.ill be pursuing legal action against uhaul.

Jason S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wayne n 
Évaluation :
5

Very friendly and knowledgeable service

Jacquie L 
Évaluation :
5

Thanks to the kind and helpful employee at the drop off address we were able to solve the issue of the trailer technically never left Valemount, BC. All records were set straight and he called during his busy work day at his shop to discuss the situation with Uhaul personally. Thank you to this man.

Mitchell M 
Évaluation :
3

He wasn't able to give me my refund back because he doesn't have much for cash there.

BRIAN S 
Évaluation :
5

Very kind and knowledgable staff.

Corbin K 
Évaluation :
3

We are from out of province. It was a little hard to find for us.

KAREN M 
Évaluation :
5

Staff was informative and friendly!! Equipment was good

Randy C 
Évaluation :
3

The A/C was not working. I get a text at 6:12 pm from Temple Gas Plus insisting i drop off the Uhual at their location, which is 30 minutes from where i was. Before i left red deer i asked the customer service guy what would be the nearest uhual so i don't have to drive far. He gave me the address of 14555 symon valley. It was only 6 minutes from where i was. So i took it there.

April N 
Évaluation :
3

Fulfill the customer requested drop off location on one way rentals instead of some other random location and allow the customer to change the drop off location at any point prior to return date on one way rentals. Also it would be nice if your customer service representative would actually listen to the customer instead of just talking over them.

Diane C 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Diane C 
Évaluation :
3

The driver mentioned several times during the duration of the drive that the brakes felt loose, as well as having concerns about the speedometer's accuracy.

Kevin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F 
Évaluation :
5

Very friendly & helpful service. I will be using this location again.

Trevor C 
Évaluation :
3

Was hard to find at first. But staff were very helpful.

Kathleen-Ruth E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas N 
Évaluation :
5

You could provide better follow up with the company. I had my truck book 1,5 weeks ahead and followed up with the online check in and when I went to get my truck I was informed that there was no booking as the truck had been stolen and I was suppose to be phoned by you people but was not. Very disappointed with your company.

Wayne B 
Évaluation :
5

This rental place was awesome, you couldn’t ask for a better person to work with.

Shane R 
Évaluation :
5

He was a very nice gentleman who made sure I was aware of all the charges that could happen if I don't comply with certain details. But very helpful and willing to work with me. No issues. Wonderful experience.

Jennifer M 
Évaluation :
2

No signs And wouldn’t cooperate with me very well.He just talked and talked holding me up.

KENNETH N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah K 
Évaluation :
5

Alvin at Banaue Auto, in Red Deer, Alberta, Canada was so friendly and helpful. Great to deal with, please pass on that his customer service was wonderful. Dunn -

Ian D 
Évaluation :
4

the truck was a little dirty in the cup holder part covered in spilt coffee and had been smoke in so it had a horrible air freshener (tree) thing hanging in it. but other than that was good

Kelly F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F 
Évaluation :
5

Allan was helpful and kind!

Terry F 
Évaluation :
2

You overcharged me and took it out of my account before the situation was resolved, I am not happy with your service at all. Had to wait an hour to pick up the unit, gas tank was near empty, and I was charged for extra mileage when I clearly had the rental for 3 days!!!

Frances O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P 
Évaluation :
5

Very friendly and helpful when we arrived to get the truck. Explained everything clearly. Got the truck for us and brought it into an open spot in the parking lot so we didn't have to maneuver it at all. Great experience.

Samantha R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie S 
Évaluation :
5

Very friendly staff, asking how the move went for me. I felt welcomed and won't hesitate to stop by and use their services next time I need a rental

Joseph M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tai C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanna G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T 
Évaluation :
5

Better signage.

sylvan l 
Évaluation :
5

The p/u was quick and easy. Top notch service at Smoky Lake. The drop of center (Banaue Red Deer) was a 10/10 as well. The representative was easy to speak with and very relatable. Both centers are exactly hiw I would want my employees to behave with customers. Excellent work by everybody!

Ryan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas W 
Évaluation :
5

Banaue location was the only good experience I had on July 1st 2021, first thing is I was booked in and had confirmation on a 15' unit at cooper roofing, when we arrived nobody was to be found, door was locked and we called the toll free number and the girl was very helpful and made arrangements for banaue which put us over an hour behind of plans, did I mention we still had to load and drive 3 1/2 hours in the heat, then I received a call even though I specified I was dropping off in pincher creek, I received a call just after 1pm to call the number they left, they proceeded to tell me I could not drop the unit and I had to take it to lethbridge, which is another expense and inconvenience, they told me that's how it is and it was the only place I could drop off, so today the 2nd I put more gas in the truck as I figured I was having to deliver it to lethbridge, I took a chance and stopped in at the shell and voiced my concern, they were a bit surprised, he made a call and actually did the customer service thing and took it back without penalty as it stated pincher creek on my paperwork, the only reason I would use or recommend is the service I received from these two locations, cooper roofing should not be a dealer if they can't provide the service shown on the site, the girl that set me up for a truck from banaue also deserves a Pat on the back, the lady I called back to to tell me they could do nothing about the drop off, shame on her, enough said, was very disappointed but the final outcome was a good at the shell in pincher creek

Bryan E 
Non les évaluations ont été soumises pour cet établissement.

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