Évaluations des clients B&C Auto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de B&C Auto

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Michael M. le

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The guy working was great! Loved talking with him. Everything was good!

cheryl D. le

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Le client n'a pas laissé de commentaire.

Samuel W. le

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On the plus side, the location owner stayed late on a Saturday to await our arrival and get us on our way. The only negative was that the outside rearview mirrors of the truck require an Allen wrench for adjustment. The dealer did not have an Allen wrench available to adjust the mirrors. I would expect a dealer to be able to provide the tools to adjust the mirrors so that your vehicle can be operated safely. Luckily there was a Home Depot nearby and I was able to procure the tools to adjust the mirrors myself. This is a safety issue, and if your mirrors require tools for adjustment, I would expect them to be provided as part of the rental.

Jack S. le

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Le client n'a pas laissé de commentaire.

William P. le

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Have automatic trucks. It is not location I had trouble with. It is fanged uhaul 24/7 using phone that requires numerous calls to uhaul to pick up or drop off a truck.

MIKE L. le

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No problems at all!

CAROL G. le

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Le client n'a pas laissé de commentaire.

MIKE F. le

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Le client n'a pas laissé de commentaire.

Janine M. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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Le client n'a pas laissé de commentaire.

ANNE B. le

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Owner very polite and equipment was excellent.

Nathan N. le

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It’s fair and the new tricks help alot

DIANA H. le

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The owner was very pleasant and went above and beyond to be helpful. He was very understanding. We will do business with him again in the future.

Scott C. le

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There was still items left from the previous user left in the cab and broken glass in the back. Maintenance on the vehicle was lacking. Squealing brakes indicated a brake job was overdue and a clunk in the steering was also present.

Kevin V. le

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Business owner is nice but his store is like going to a hoarders place. Very dirty inside and the truck had some soda in it that had splashed on the visor and back wall inside. Also the truck had dog hair and smelt funny.

Geof B. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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I found 2 tires that were low on the trailer. Make sure the tires are up to correct pressure.

Michael W. le

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Good drop-off area with plenty of space to maneuver. Dropbox was easily visible.

Tracie B. le

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The location was 30 minutes from Louisville, which was not convenient for me and the owner called me that morning to tell me he had am emergency and asked could I get there earlier than the scheduled time. I told him I was coming from Cincinnati, Ohio and it would take me 2 1/2 hours to get there, so I could not get there any earlier. He was very rude and told me he may be here or he may not. He never told me that I could do everything online and pick up the keys from the box without him being there. I called Ihaul and spoke to 3 different people to complain about this experience, who finally told me how to pick the truck up through the online app.

Kent S. le

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Vehicle was not clean and was running terrible. I had trouble from the get go and was supposed to pick up at a different location and was told the night before that my truck would not be available but could pick another one up (3) hours later at a different location. So between not getting it on time and it running terrible my experience was not that great. I was supposed to receive a $50 credit which not credited and I was overcharged from the original quote and did not even take the blankets that I originally requested. It was Not A Great Experience!!!!

Daryl W. le

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Great guy and his furry friend!

Joseph C. le

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Le client n'a pas laissé de commentaire.

Andrew B. le

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Le client n'a pas laissé de commentaire.

john C. le

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Le client n'a pas laissé de commentaire.

Richard J. le

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Le client n'a pas laissé de commentaire.

Gary W. le

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No comments to improve. Customer service was excellent and he made sure I had everything I needed. I will definitely recommend this location in the future. Thank you Gary Weiler

Denver E. le

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All went well

Kim O. le

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Le client n'a pas laissé de commentaire.

Rod L. le

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Facility should be cleaned & staff could be more professional. Tried to confirm by phone with no answer & got message that mail box was not set up. Trash all over the floor & a bird cage with bird that appeared to never be cleaned. The location is convenient so I want this place to suceed.

thomas E. le

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I waited for 30 minutes while the attendant re-entered my information for a reservation I made online. He backed the truck into another truck while attaching the auto-transport trailer. The utility dolly I ordered wasn't present. There were cigarettes and ashes along with trash on the floor of the Truck and piles of dirt and twigs in the back of the truck.

Sarah M. le

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Le client n'a pas laissé de commentaire.

James D. le

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U-Haul used to be THE place to go for truck and trailer rental. Sadly, U-Haul is now the last place to go. Promises made on line for pickup time and location are broken the night before leaving no time to make other arrangements. I traveled and hour round trip to pick up the the truck and then waited an additional 90 minutes waiting in line. The automation did not work and it was impossible to contact an actual person to help. 3 attempts and over two hours waiting on hold. The person at the pickup location was a complete incompetent and at one point actually backed one truck into another denting the bumper and breaking the plastic molding. I am totally disgusted with U-Haul and still very angry two days later. Rent anywhere else other than U-Haul until they get their act together.

JOE Y. le

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Le client n'a pas laissé de commentaire.

Mike B. le

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B&C takes the lead in providing the best solutions in renting equipment from U Haul.

Keshia A. le

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Le client n'a pas laissé de commentaire.

Vincent K. le

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Le client n'a pas laissé de commentaire.

Chad A. le

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Le client n'a pas laissé de commentaire.

Douglas B. le

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Le client n'a pas laissé de commentaire.

Brenda S. le

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Location is convenient, but dirty, stacked full of clutter, and unclean. Nice guy running the place with his dog, but not my idea of clean, efficient customer service.

john C. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Had 24/7 pickup selection, wasn’t available upon checkin. Owner was 10 min to open which left me and another person waiting to check out trucks. He was also grumpy and rude to both customers and seemed more concerned with getting Andy Griffith turned on than getting us out the door. Took nearly an hour to get the truck checked out. Store was beyond disgusting, I hope I never have to step foot in there again, will go out of my way to rent through another location.

Renee T. le

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We arrived earlier than expected but that was fine as we were given a newer trailer since we were traveling a far distance. The owner was helpful and explained everything to us. He was knowledgeable about the equipment and answered all of our questions.

Jay H. le

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His building looks like his dog has been living in there for 10 years and never cleaned up after it.

tanya B. le

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Le client n'a pas laissé de commentaire.

kurt S. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

Bill S. le

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The gentleman of the store was very nice and gave great customer service.

Leigh R. le

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I really can't think of anything. The gentleman who owns the location was extremely nice and helpful. We appreciated his friendly approach and cozy demeanor. The location is a bit off the beaten path, but really worked well for us because it helped reduce the overall mileage we had to pay. All in all a great experience.

Sean H. le

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Easy and convenient to drop off.

Sean H. le

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Easy to drop off - convenient location.

SONIA C. le

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Great service

PETER F. le

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Le client n'a pas laissé de commentaire.

Joe H. le

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The operator at this location is awesome

Kevin C. le

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Buddy, the gentlemen who works for UHaul, was phenomenal. Personable, honest, and genuinely concerned about your experience.

JAMES W. le

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This was one of the friendliest most helpful man I have delt with. Thank you.

john C. le

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Le client n'a pas laissé de commentaire.

Lester T. le

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I was told my bill was going to be around 600.00 and when I got the bill it was over 700.00 that is a lot of money for one day and 600 miles I think the next time I will be looking elsewhere

Brian A. le

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Le client n'a pas laissé de commentaire.

Bryan F. le

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Le client n'a pas laissé de commentaire.

Scott A. le

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Le client n'a pas laissé de commentaire.

Joshua S. le

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Wrong size truck, noone called to inform me about the 7ft difference. Very unhappy about that as well as customer service. Had to spend more on everything due to smaller size. Have used uhual 7 times in my life, but will not use again.

Sarah M. le

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Key drop off is a little hidden. Other than that no issues

Amy H. le

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Le client n'a pas laissé de commentaire.

Pat C. le

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Very professional

Roger T. le

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The steering was very loose on this truck making it hard to maintain lane.

Jeff H. le

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Le client n'a pas laissé de commentaire.

Meredith L. le

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Le client n'a pas laissé de commentaire.

Katy H. le

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Le client n'a pas laissé de commentaire.

Karen M. le

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The owner was very kind.

don M. le

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Le client n'a pas laissé de commentaire.

Joseph H. le

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Le client n'a pas laissé de commentaire.

Denise J. le

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Le client n'a pas laissé de commentaire.

Adam S. le

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“Corporate” changed my pick up location. The location called me to confirm my reservation but did not mention that it had changed. I went to the location I requested and they informed me. When arriving to actual location they didn’t care, and made it out to be my fault. I should have listened on the phone. Guess I should start recording my phone calls. They were not apologetic and told me to call corporate if I had a problem. Just what I needed to do in the middle of moving after I had already lost time due to not being informed of going to a different lovation. The truck had also been in an accident and had body damage. The body panel stuck out from the side of the truck, making it difficult to drive on narrow roads. It also ran like crap in general. I’ve rented from Uhaul many times before, this was the first negative experience.

Christopher W. le

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None that I know!

mike D. le

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Le client n'a pas laissé de commentaire.

Brett K. le

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Le client n'a pas laissé de commentaire.

Jonathan A. le

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Great Service and a Sweet dog named Honey! Will recommend to friends and Family

joan A. le

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Le client n'a pas laissé de commentaire.

Brittnee S. le

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The store was a wreck and he had a hard time checking me out. The dog was nice of course. I had originally made my reservation earlier in the week for a location that closed at 6 so that I had enough time after work to get there. They changed it last minute so I had to make arrangements to leave work early to make it to this mans location.

Sarah M. le

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Le client n'a pas laissé de commentaire.

steve T. le

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Le client n'a pas laissé de commentaire.

Arthur S. le

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Le client n'a pas laissé de commentaire.

Heather G. le

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Days after drop off on 3/15 I was charged $64.20. Why was I charged twice?

Nicholas G. le

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Truck leaked water all over furniture, cab had water leaking from roof all over seats and dash. No one would anwser the phone at the pickup location. Had to drive 15 miles to verify reservation and ended up getting the truck a extra day. Due to unreliability to anwser phone calls.

John M. le

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Le client n'a pas laissé de commentaire.

mike D. le

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Le client n'a pas laissé de commentaire.

PAUL B. le

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Le client n'a pas laissé de commentaire.

Jeffery D. le

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i was charged 3 times because they couldn't get the computer to take my payment and 4 days later ive still not been reimbursed

Lawrence G. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Edward W. le

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No improvements. The owner of this business was extremely customer oriented an helpful with any questions I had. His knowledge of items needed for moving was impeccable. Would highly recommend this location.

KAYLA P. le

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Le client n'a pas laissé de commentaire.

Jacob R. le

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Le client n'a pas laissé de commentaire.

Connie P. le

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Smooth sailing which was nice after all the stress of selling and buying a house!

Shannon D. le

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Super friendly and helpful!

Anthony W. le

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He hooked me up with a great deal that saved me over $100. Thanks old dude!

Patricia L. le

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Le client n'a pas laissé de commentaire.

MICHAEL B. le

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Le client n'a pas laissé de commentaire.

Catherine P. le

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You changed the location of my pick up and the size of my truck without informing me. I went to the other location to pick up a 20ft truck and was told I would have to go across town and get a 26 ft truck as my order was changed. I was late for the movers. I lost time and money. I'm extremely dissatisfied.

Craig J. le

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Le client n'a pas laissé de commentaire.