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They were very kind. I was late due to a road closure and they stayed open a few minutes past closing time to make sure I got my truck.
Awesome
Weird location
Truck was not available at the pick up time, so i lost half a day. Previous customer returned very late.
The truck was clean, but needed some sweeping. The truck had a dent on the right side of the box and a cracked mirror. It would be nice to let me know about those details at the counter rather than noticing it by myself.
Location was moved to a different city, 2 days prior to the rental date, without notice. Self-checkin took an hour, and the customer service personnel CALLED MY MOTHER IN THE MIDDLE OF THE NIGHT, EXPECTING HER TO PICK UP THE PHONE. Two dollies and 3 dozen blankets, which I had already paid for, were missing from the truck. I arranged to pick up the missing equipment from my local Brooklyn U-Haul, and was reassured that they're holding the equipment for me. However, upon arriving to the Brooklyn location, they notified me that they're out of dollies and can't do anything about it.
Not a good location to pick up a truck because it's very industrial area.
place was in a terrible and smelly location
Everything
When i reserved, i chose Parsippany to pick up the vehicle, But i was asked to go pick up the vehicle in Newark, it was little inconvenient. Also they do not have supplies(Blankets) in Newark location, so i had to go to different location to rent the supplies. It was little inconvenient
It's not the fault of the team. They were great bits just a old ppace
I reserved at a DIFFERENT location, and without calling me U-haul changed the location to one that is 7 miles away. Not only that, the changed pickup location was in Newark, which is a high crime area I'd rather not go to. Additionally, the furniture pads and dollies I rented were NOT in the vehicle when I picked it up. Because it was 6am and the location was not staffed yet, there was no one I could talk to about that.
The first thing would be to check the vehicle before it goes out. The truck had no air conditioning, power and a fuel leak. When I called them to complain they said they just clean the vehicle. They don't check for mechanical issues that could be extremely dangerous like fuel leaks.
Closed the fuck down. Messed my whole reservation up. Placed someone else Info under my reservation. Which is clearly the worst thing you can do. And no one provided me any information before leaving and when dropping off I got charged extra! Have my truck away to wrong person. It was a shitty experience.
I asked for North Bergen Not Newark So there were extra mile and time to get there and go back to my location. I spent money with Uber to get there... The 12 blankets I order were not there... So no protection to my forniture.
They did not come outside and do a walk through with me with the truck. I
Everything was great
Garbage in the cab. Smelled like an ashtray. Ashes all over the dashboard.
Not the original location I was supposed to pickup vehicle.
Nice staff
There was a bit of confusion when we picked up the vehicle. I had done an online check-in but the system had not cooperated so there was a bit of frustration with the person at this location. I believe it was more Uhaul's issue.
The truck Was horrible, 2 road side assistance and one almost , I will never use U-Haul again , 2500.00 was way to much for all that stress
Terrible customer service i will never go back there
El camion no estaba muy limpio, tenia un ruido muy fuerte al frenar y el camion era viejo, recojerlo y entregarlo fue muy sencillo
Will never go here again don't even know how they are a U-Haul pick up location. They gave away our truck and added more stress to an already stressful day. We had to pay extra for our movers since we were delayed over an hour waiting for our truck to get back. What is the point of even reserving a truck if it can be given away so easily. Lucky the person brought it back if not we would had to have someone from U-haul approve a 15 foot truck which would have taken hours since I was on hold with them for 45 minutes. We have to move again in 2 weeks and I'm looking for another company to go with because of this experience
Good
I think his name was Chris...very helpful..very informative..came around desk to better assist us in screenshot of details..great guy grwat location..easy operate easy equipment..thNks again Ryan Landrigan
I received over ten calls after returning the truck, asking where the truck was. Horrible system not integrated at all.
That place was not very welcoming the attention was not friendly it was as if we were bothering.
nice helpfull prople
The overall experience was great, people were so helpful and informative. Not much to be improved on since the service went smoothly.
not clean or inviting at all but it is what it is I am glad my car was not towed in this location.
Todo nice thansk
The agent I worked with was very professional and took care of all the formalities quickly and efficiently. Everyone I encountered at the agency was quite pleasant. All the supplies I requested were in the truck ready to go when I received it. I did a one way, long distance rental and the vehicle was in excellent condition and ready to go. The whole process took about twenty minutes. Would strongly recommend these people and their agency.
The gentleman who the truck in was very courteous and professional. His attitude was very friendly.
I arrived there yesterday morning to pick up the truck but they were missing the furniture dolly, the guy say that he didn't have it right now. I don't understand how can it be possible. Poor service.
will rent again and recommend to friends too.
Lots of hidden fees that made the rental double the price. I declined coverage and I was charged, I wasn't informed of “extras†fees and it was total not worth it.
