Le client n'a pas laissé de commentaire.
vincent M.
Customer Reviews for B&C Towing
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Tried to change locations. First they weren't able to tell me the fee. That's terrible considering the pickup location was changed for me. Then, they couldn't change the location. Poor customer service. I will not be using uhaul company in the future or recommending it to my friends.
Stefanie K.I booked a 15' truck from 8 am for 12 hours and got there by 10am since some important work came up, only to find that they didn't have a 15†truck since they re rented it to someone else? What's the point of booking in advance then? Also this is the second time this happened to me and I had to do an extra trip just to take all my stuff. Very unhappy with UHaul, will definitely book a truck from Home Depot going forward.
AnnCordelia D.Not in a safe area. Forced to use this location as a drop off late at night. Probably would have been fine during the day
David W.Bien
ALDEANE D.One individual who helped us detach my car from the auto transport was friendly and helpful. The other workers were not very helpful and the area is ghetto. Watch out for 18 wheelers!
KEVINANDREW K.None - pickup and drop was pretty easy all good
Joseph C.Great customer service!
Emile R.I was unhappy with the $85 gas charge. I did not bring this vehicle in under the mark that was given to me. Not only was a charged for gas but on top I was charged $30 for a fee. That is not fair. I loaded the car up with $40 of gas and it was already given to me with less than half a tank making it very inconvenient to have to go directly to the gas station.
REBECCA N.I dropped off the truck after hours. It was fine.
Andrew K.Cargo area smelled like garbage and floor was dirty and wet. The pick-up location was a total dump. I can't believe places like this even exist in America.
Stanley R.A UI that doesnt suck. People around who knows whats going on
Alex X.Drop off was just a spot to drop off the truck on the street with no contact with anyone. Online drop went smooth.
JOSEPH C.We arrived a few minutes after 12pm which was the last possible pick up time. The location from which we picked up the truck also closed at 12pm and we almost were jot able to pick it up. Luckily one person was still there and he processed us, however I was told that everyone usually leaves at 12. They should stay until at least 30 minutes after the latest pick up time. I can't be the first person this has happened to and I'm sure others were not as lucky as I was. I admit I was late but I arrived at 12:10pm and was almost turned away.
Jeffrey S.i got charge twice.
Jamshad M.I was charge for Insurance at the time of pick up when I asked them to remove the insurance before I left. I have commercial insurance that covered my rental already. The clerk said that he would have his manager take it off later in the day. NOT TRUE. Also I was over charger 36 after I returned the vehicle (on time return). This experience was horrible
Charbra B.send them to the right location
stephen C.Very good
EDWARD H.No idea
AZUKA O.Horrible experience, dropping off equipment. The guy in front was very rude and dismissive.
RICHARDS M.The male at the U-Haul window simply typed in my reservation (for the truck) information and then handed me the keys. This was my first experience EVER driving a U-Haul truck. Upon getting into the driver's seat to familiarize myself with the controls, it was obvious that I needed some assistance. So I re-entered the office to get that help; THE MALE REFUSED MY REQUEST! Instead, he told me that driving the truck was just like driving any vehicle. He would NOT come out to the truck to assist me with locating/ determining all that I needed to know to have a safe driving experience. So "NO", I shall not recommend this U-Haul location to anyone!
PAMELA H.The large majority of my things were soaked. Boxes and some furniture were ruined due to water getting inside the truck.
Bridgette C.Clean office, but not inviting because it's at a dock. Heads up/instructions on how to get out of the dock with and without a car would be helpful.
Yubo Y.First of all, I made a reservation to pick up my truck in East Orange a month ago, yet at 4:30 on Friday May 21 (the day before pick up), I receive a call saying I need to pick up in Newark. Newark was about 20 more minutes out of the way (on a very stressful day as is). U-haul, which prides itself on making moving easier, made my day much worse! As I said on the phone on Friday, I believe it's unacceptable that the burden of whatever mix-up that happened should fall on the customer. I made a reservation a month ago to pick up at a certain location, it is Uhaul's responsibility to make sure a truck is available. It should not be my problem that uhaul messed up. And even worse, the manger that called me was getting argumentative with me, when I raised these concerns. Once again, Uhaul messed up and the burden of that fell on me. Horrible. Then, once I got to B&C there was only one person in front of me on line, yet I had to wait another 15-20 minutes! The customer service was awful. Finally, because I had noticed that Newark was further away, I asked if I was going to be charged for the extra miles. The manager on the phone told me I would not. Well, last night I received an additional bill for $5 for the additional 13 miles I accrued ! I can confidently say I will never use Uhaul again because of this. This was a horrible experience, and this company clearly does not know how to treat customers (who are already likely stressed about moving) with care and respect. Terrible. I will be sure to tell everyone I know about this.
LEVI K.I thought everything went very well
Joe C.Everything was excellent, but the price was 50 dollar and cents; know going up to 80 and change. I spend 16 dollars gas .
Pablo V.Absolutely the easiest team to work with that has a UHaul Fleet.
Nicholas R.I will never rent from Uhaul again. I flew to NJ with a reservation for a 1 way 26' truck. Arrived in Newark and had a Cancellation email.. called... she rebooked the reservation for a 3:30 pickup the next day instead of my original 8am pickup.. get to the location and the truck is not there... even though that is the location on my email confirmation... he changes my pickup to 4:30 but a 1/2 hour away (in rushhour traffic) . We get the truck and finally pulled out of NJ at 8pm!!! Needless to say it put a big damper on things since we had to be back in MO. Did I mention that I also PREPAID the entire amount when I booked it and they STILL CANCELLED IT!!! I did get a credit but so unprofessional. You also can't talk to the location-- everytime I called I would get the main reservation line and then get transferred multiple times. There are so many other Truck companies --- will definitely use a different one next time.
Trina H.This is located in a terrible location with no clear instructions on what to do and an unfriendly many living at a small house behind a closed office.
Victor L.The only problems that occurred are from the UHaul site being down and not functioning properly. The team at B&C is great!
NICHOLASJ R.They made my visit quick despite the computer being down.
CHRISTOPH S.Get the city to pave the road.
Robert A.Great service, they answered my questions and the equipment was in great condition.
DIEGO T.Not friendly customer service.
Marcin R.The location is down a very long industrial road. Lots and lots of deep pot holes, unmarked speed bumps, and when I parked the van a guy came out and yelled at me like I was a complete idiot because it was in the wrong place. Nor was there any indication of a correct place! Not a pleasant experience at all.
Graeme M.