AT CHECK OUT/PICK UP.......YOU HAVE TO TELL PEOPLE ABOUT THE VEHICLE BEING IN TOW MODE IN BAD WEATHER CONDITIONS !!!! THIS MUST HAPPEN IN ALL STATES THAT RECEIVES SNOW OR ICE. THIS MUST BE STATED AT CHECK OUT!!!!!!!!! YOU ARE ENDANGERING LIVESDavid G.
Customer Reviews for B&D Auto & Truck Service LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Memphis, MI 48041
Services dans cet établissement :
- Mon–FriDe 6 h am à 9 h pm
- SamediDe 7 h am à 9 h pm
- DimancheDe 8 h am à 8 h pm
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Bill S.
Location is very small and in a gas station. Had to maneuver through a residential neighborhood to get to the main road in a 26' truckCarrie C.
Lady was very rude and made it known she hated doing U-Haul and took it out on me. Took forever checking the U-Haul back in. Not happy. Spent $150 and wish I could get money back for how I was treated.Karlee W.
Le client n'a pas laissé de commentaire.Archer S.
The reservation process too longer then expected. The system kept putting last Thursday as the rental date when it was actually Friday of this week. The Salesperson was persistent and after help from tech support, she was able to open a new reservation and cancel the old one. A special shout out to her as she stayed after her shift to complete this!!! Have to give credit to B&D Auto for thier customer service. Way to go..mark N.
B&D is not one of your top tear affiliates, I get that. One of the trailer running lights was broken/inoperative and their was no pre-departure trailer inspection. On the bright side, Donna, the sole employee on pick up day was stellar. Her attitude and determination made up for a less than expected experience. I will use and recommend U-Haul, I'd just deal with a full service location, instead of a part-time operation like B&D.Tim M.
Le client n'a pas laissé de commentaire.Matthew W.
No comment.Michael U.
Le client n'a pas laissé de commentaire.Robert J.
Correct web site or computer issues. Staff is very quick to resolve an issue with the web site so it is not a big impact. Staff is very helpful.Mark L.
Web site can be glitchy for both the pick up location personnel and me. I normally don't use the web site because inventory isn't correct or is always not available. I go straight to the pick up location in person or via phone. I have rented multiple trucks and trailers in the last year and the people at the pick up points all say they have issues too.Mark L.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.Gerald W.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.Shawn B.
Le client n'a pas laissé de commentaire.lacey K.
I rented the next step up trailer at the end of April and it 196 one way. For me to rent the same trailer this time it would have been over 400.00.I understand time of year is different but a returning customer might get a breakJulius B.
Le client n'a pas laissé de commentaire.John M.
Very helpful. Nice to have a UHaul rental in the area.Sarah S.
Seriously the best customer service that I have ever received in any business. The employee and also the owner assisted with my hitch because I didn't have it set up correctly. The owner was not even intending to be working that day but noticed me struggling with the part as he drove by. Seriously so grateful! They helped make a struggle so much easier.Scott L.
Le client n'a pas laissé de commentaire.Ted S.
Le client n'a pas laissé de commentaire.Gregory B.
Immediately after pulling off, i drove less than a mile away and called the pick up location to ask if the truck was even safe to be on the road. Thd truck drove horribly it felt and sounded like it was gonna stall at any moment. I couldn't drive much over 60 miles per hr or the truck would shake tremendously. Then it rained and the wipers were so bad I had to pull over until the rain stopped. Upon returning the the truck the niles location was making a big deal about me sweeping the back of the truck out ir they wer gonna charge me. But the truck was being returned in the same condition i picked it up in. I feel I ike i should have gotten a sone of my money back. I will not b using U-Haul again. The truck was filthy on the inside it was very dirty and dusty I had to wipe the truck down with disinfecting wipes before I could even pull off.LAQUETTA SIMONE P.
Le client n'a pas laissé de commentaire.Emma G.
Pick up was frustrating, took nearly an hour because employee was unable to follow process. She had to call someone else to come in from home. She was apologetic, but people were waiting on us. While driving, a low tire pressure censor came on. We had to stop and find a gas station to put air in. Finally, the return process took about 40 minutes. When the employee tried to enter our mileage he discovered we had been given a different vehicle from the one listed on our contract. Employee called a supervisor for help. We were told we would be unable to finalize the checkout and it would be figured out the next day.Paul C.
Le client n'a pas laissé de commentaire.ZIAD S.
Changed my pick up location a couple of days before. Customer Service rep stated they would text new pick up location address. Never sent. Had to call back later to get address. Pick up location was changed to a location 17 miles away even though the reservation was made more than a month in advance.THOMASREFORD R.
Would have given five stars except when I booked it online, the person at the location called asking me to delay my pickup for two hours because she did not know how to work the system. Fortunately someone came to the location to accommodate me.Eric K.
Le client n'a pas laissé de commentaire.ROBERT WILLIAM W.
Le client n'a pas laissé de commentaire.John F.
Awesome customer serviceMARK S.
Great experience! 👍DENNIS WAYNE C.
Truck had a flat tire, I had to wait four hours for uhaul to come change the tire. I lost out on half a day of loading/moving and uhaul didn't even offer a discount.ANDREA MAE H.
Le client n'a pas laissé de commentaire.LAWRENCE STANLEY F.
Le client n'a pas laissé de commentaire.ROBERT E.
Everything went well and I was surprised at the good gas mileage on the van.PAUL JAMES O.
Such nice people!Thomas K.
Le client n'a pas laissé de commentaire.ROBERT JAMES B.
Lots of computer and website issues during pickup really delayed the process.MATTHEW C.
Very friendly and quick turn in.sheila M.
Le client n'a pas laissé de commentaire.ALEXANDER CHRIST W.
Le client n'a pas laissé de commentaire.ROBERT JOSEPH S.
Great staff, very helpful. So great to have it open on a Sunday for a last minute need. Facility was top notch. We would use them again.DAVID SCOTT S.
Le client n'a pas laissé de commentaire.RUSSELLANDREW H.
People were friendly and helpful made the experience go with ease.Gary B.
Very friendly and helpful staffPatrick C.
Le client n'a pas laissé de commentaire.Robert V.
Your text asking me to go over the vehicle and look for damages was confused. I ended up going back to the rental location and asking the clerk what exactly I needed to do. She then explained that she had already done that when my husband picked up the van.TOM R.
We were charged an additional $20+ at drop off that wasn't explained to us and the clerk knew NOTHING. She was very nice but could not help us AT ALL!!Stacia M.
Le client n'a pas laissé de commentaire.Duane D.
Give them a beer has wellDerek D.
Took over 30 minutes to check me in because the people there didn't know how to use a computer. The trailer was covered in road salt which is understandable during a Michigan winter. Pick up was a pain in the butt.Cole E.
Better training for everyone that works with the website I had to come back the next day to finish the paper work even though I had turned the van in the day beforeSusanne S.
Le client n'a pas laissé de commentaire.Tim M.