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MARGARETMARY G.
Customer Reviews for B&E Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Perhaps have the vehicle with a full tank of gas
Ty O.Great experience all around
Nicholas V.Everything went very smoothly!
Scott G.Keep up the good work
Marco C.This is my favorite location. Very convenient very friendly
David B.door is not properly close. light indicator sign keep coming for close the door.
dharmesh P.The dolly was not provided and I was still charged and need to make the app little faster it's really slow and the pick up process faster and ending
Mustafa M.We wanted to drop off a day early. Since it was Memorial Day weekend we called to see if it was open on Sunday. No answer. Called uhaul number. Waited for call back for 30. Lady on phone said that was not the right location. Put me on hold for 15 mins and then hung up on me. My son found us a new location after chatting with a uhaul rep. A little added stress for a 9 hour trip.
LISA S.Very professional customer service, made the process of renting and returning the truck very smooth and hassle free.
ANTONY T.It was fine. Right down the street. Convenient.
Jana C.Fine
Bill P.Personnel amical
David B.Around 11 am dropped off truck. I expected them to check it in, but said they would checkin a little and send final statement via email, but after 11 pm nothing yet.
Trent W.Trailer was in poor condition. Had to pick it up at a different location. Was asked to drop it off 30 or more miles away. No electrical connection was available. Had to go to an auto parts store to buy one. Not a good experience.
LOUIS P.Excellent
tony P.Moldy pizza sticky cargo bed we had to clean it in order to use it :(
Connie O.Truck was disgusting
Zachary T.If there is a spot I can park my car near the store while I'm renting the U-haul van, it will be perfect.
Qiaochu G.Tracy and the crew are great.
jim H.Professional, friendly and quick service. Everything was explained clearly in the beginning of the process and I was charged as was stated. No hidden fees or surprises.
LAMPROS T.Person at the desk was friendly & helpful, and the van worked out just fine. Would definitely rent from this location again.
MARK C.Very convenient for our drop off.
Elizabeth K.Fuel was incorrectly put down on my contract and as the location could not provide one( printer down) I was not aware until was charged. I took a photo of what it was when I picked up but as I didn't have a contract I couldn't see what was marked.
jose C.The check out of the return app did not work. I spent over 3 hours on hold trying to call the Regional Office, it was a joke. every now and then the phone would ring and either drop or roll back over to the que. I have never experienced such poor customer service.
Thomas B.Not give away my reserved truck to somebody else #simple
Reginald L.Very easy to manage + excellent Customer service
Mary J.I spent a whole hour trying to pick up the truck. I had a paper drivers license (i'm still waiting for a plastic one to arrive in the mail) and the system wouldn't let me continue without submitting the previous plastic one which of course it's not valid anymore and I'm not caring it around. I had to go back to my home to get it. Meanwhile I spend most of the time waiting for customer support because the person that was authorizing the pick up removed the pick up option from my user interface and I had to wait for another customer service representative to bring it back so I can start the process all over again. I am usually all for online touchless experience but this time I'm really disappointed. The truck itself was OK and did the job pretty well but I'm not sure if I would use your service again because of the online and phone experience. I lost one hour of precious time with movers waiting. Of course they wouldn't care about my U-Haul problems and wants to be paid by the hour even if they were just sitting and doing nothing for that time.
Jovan P.Everything was perfect I have no comments on improvement
dom K.Very friendly staff and overall great experience!
Bill P.All is well
jim H.the service was great and very friendly. No problems pick up and return was quick and easy.
kathleen R.Hard to know where to park. Very full lot.
Richard L.The woman who helped me was great and made my experience very easy, quick and pleasant. I highly recommend this location.
Khaled E.I drove trailer too Lexington KY and back, would have preferred to drop in KY, but too expensive
John B.The Associates working at this location were incredibly helpful and friendly. They walked me through all of the set up and promptly answered my telephone call when I needed help loading the car.
SALVADOR A.The service was excellent
Isidro A.Great location! Have used it multiple times. Always goes as planned.
David M.I have no idea how to make improvements, I'm very happy with this location
Salvatore M.nothing. just good service
arne eirik L.Best rental experience I have ever had absolutely no complaints
Kevin W.The only thing to improve upon is customer parking. Such a busy lot that it's hard to find a spot. Service is great though!
John S.A really nice trailer. It looked new and was in perfect condition. The people there were also very helpful at B and E.
Walter R.Really nice people helpful
JAMES H.Quick and easy to rent equipment.
Rafael G C.The location and people at location are very nice. the MOBILE CHECK IN AND OUT is a total DISASTER. will never use that feature again... so slow.... so many more steps (yet another person and their phone number you need?!?!?) much quicker to just go in and have the person check you in and out. Technology applied poorly!
James C.