B&E was fine. My problem was that I chose to rent from the Woodridge location (It was 20min closer to me). I even had them inspect my hitch and electric system to make sure everything would work (and they did mention that I could not rent one-way at that time). Then, on the 4th of July holiday, you mother fuckers changed the pickup location to Burr Ridge. Obviously, there was no way to get someone to explain why on the holiday. So, on 7/5, I went to the Woodridge location and they still had at least 2 trailers in their lot. The asshole there said those are for local moves only (even though one of the trailers had one-way advertising painted on it)! I do not EVER enjoy Bait & Switch Tactics, which this clearly was!
TODD L
Customer Reviews for B&E Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Tracy behind the counter was friendly and professional.
WILBUR HCharged me $671 for a $158 rental. I called immediately, the lady tells me "it's fixed" no apology for running my card an extra $500+. The truck was absolutely filthy in the cab. I won't be renting from here in the future.
ANTHONY GTruck was clean but ran very rough. Exhaust was super loud. Definitely a kidney beater
DANIEL YThe only thing that I don't like is the fact that when they send you an email receipt it doesn't expand and you can barely read what the charges are it's a shame but you almost have to print it out just to see what you're actually being charged for. I noticed that this happens with all U-Haul facilities not just this location.
Rita MThere was no place to park, and no direction given as to where customers were supposed to go. The worker who released the trailer was unfriendly and was not helpful when I asked a question about the trailer.
Joseph KNo where to park! Lot is disorganized. Dropping off was annoying as employee kept asking me to pull truck into spots that were blocked. He finally took keys and moved truck to a different spot. Not too friendly going about it. Picking up however was fine with a different employee.
MICHAEL ONada.Nothing, always great people to do business with Tracy is always friendly.
JAMES HHave used this location several times and I'm always happy.
David Bthis is my second time renting from this location and the staff is not very friendly. also u-haul moved me to this location; i had originally selected another.
JOANNE KRented or returned here a few times , always efficient and on point
ANDREW TEverything was good.
EDWARD EI dropped off without speaking to anyone but there was no place to park the truck so I had to park in front of a bunch of parked trucks.
Jesse SThis was not my choice of drop off.
ROBERT KS.O.
ALEXANDER LHave used this location several times - it always goes well. Equipment and people are great!
DAVID BThe online return was a bit difficult. The customer should know that when they get to the Uhaul parking lot, they need to download an app. Then, find "return my vehicle" on the app. If that is the ease being offered, the link should go right to return the rented vehicle and not all those other steps.
Paul aTrailer broke down. Hours of effort to return it. The location's parking lot is over capacity.
Gjaneto HHad 35 miles to empty. About 1/8th of a tank. Truck wasn't swept out in back. Quite a bit of dirt which I swept out. Had a big bag of garbage (food from convenience store) under the front seat. Although the front counter person was great and very nice and helpful. But dirty with no gas wouldn't exactly be what you are looking for. Have rented 3 times from this location and always very courteous and helpful.
SHAUN RGreat location very convenient to LaGrange. Helpful staff.
DAVID BThe vehicle had the smell of a smoker having used it before us (the the cabin).
Aurelio NPicking up the truck after hours using the app is very difficult to navigate. I was not given any direction and the app needs to have better more clear directions to navigate. I'm good on my phone and using technology but this was difficult
Michele YBetter lighting at the drop box ,
KRZYSZTOF CI got there a little early and they took care of me quickly. Had me on my way in like 10 minutes. Return was just as easy! I will be back to this location. Merci
RYAN ROnly problem was the mobile pickup. Spent 1 1/2 hours on the phone because I couldn't get the code sent to my phone. Representative was great in assisting me throughout.
Theodore RReally, this van rental was seamless and easy throughout.
William SYes Mike was so helpful Thanks again Mike you are truly appreciated.
Sharon MSuper easy, and fast. No hidden charges. Loved it!
RAJAN RI had to drive 15 miles to drop off the uhaul when I picked it up 3 miles from my house. That's $15 additional dollars, when there was a closer location.
KATHERINE WSimplify the check in and out process took about 15-20 mins each time.
David BFast, polite, efficient, helpful - good experience. Merci.
RANDALL MThe receptionist at the front desk was somewhat nice/nasty. She seem to be annoyed by questions related to the contract. Engaging with her made me a comfortable !
DARRELL DAttendant was quick and to the point and got us on the road quickly, and the price & included mileage was very fair--appreciated all of that. One thing that could be improved: we elected to return the truck at a different location in the city (Chicago), but when we got there, the onsite attendant said that they "re-routed our dropoff to another location." We did not receive any text or notice prior to that. I thought that since, early in the morning, we had selected our desired dropoff location, that our spot should have been reserved. Instead, we got bumped because that location had too many trucks arrive. Not the fault of the attendants, but Uhaul IT/systems dept could improve their reservation system--perhaps they could license software from SpotHero or ParkWhiz, and integrate that into Uhaul's system, to reserve "parking/dropoff spots" and maintain in real time, available & reserved parking spots at each of their locations. ParkWhiz or Spothero might be open to this type of revenue opportunity.
Michael SReserved trailer on Thursday evening. Picked up trailer Friday 7:30 AM.and dropped off at 4:30pm. Reasonably priced and helpful service! Jim N.
Jimmy NOutstanding service, fast and easy!!!
Mark TI had a hard time with returning the truck ona Sunday .. had a hard time w the U-Haul app and trying to take pictures… it’s hard when ur busy and moving and then trying to read the directions on how to return it !
Karen SThe app experience was miserable. I had to wait 45 minutes for verification, those steps should all be done when I made the reservation not when I show up to pick up the vehicle.
Justin OGreat customer service at this branch
ROBERT BI returned the truck in good condition at about 9 PM on Saturday evening. There was no one at Beer any auto to accept the return due to the late hour. Video surveillance from the camera mounted right above the dropbox should confirm this. I am very upset that I was charged for a late return in an extra day as well as an extra day of insurance. I expect a refund of these charges. This is an unfair business practice and needs to be reviewed by state regulatory agencies. You may contact me to discuss this matter at any time.
Robert PI have said it in past rental reviews that you need to put tie-down eye hooks in the trailers, it would be easier to hook buggies in multipel places.
jim hThe customer service is excellent at this location. Will be using them again. Rates are very reasonable.
robert aUhaul desk is staffed with competent and pleasant to deal with agent. A rarity in service industry nowdays. Great expirience. Also there is a gas station a block away.
Maciej JThe crew that helped me check in my rental was great. They were friendly, kind, and very helpful.
SALVADOR AU Haul trailers could use better tie downs inside the trailers to keep merchandise in place.
jim hTracy was informing and pleasant to work with
JOHN GLots of USPS vehicles blocking the entrance
Joel WGet dogs at all U-Haul locations…their dog was the best
Michael DVery friendly and helpful people!
Steve LHave the equipment in the truck.
William AGreat service
Alan MNothing. The woman who helped us was professional, knowledgeable, and thoughtful. While I don't hope to move anytime soon, I would definitely go back there
KATHY h