Le client n'a pas laissé de commentaire.Erin M.
Customer Reviews for B&M Rentals
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When customer service claims a supervisor will call you back ensure they actually do call back. The person at the initial location claimed he would call the next location we were sent to (without working running lights) and let them know we were coming to have the trailer worked on but did not call either. Terrible customer service experience.Jesse C.
The gentleman had great customer service and asked me the proper questions to ensure I had the correct equipmentladarrell D.
Le client n'a pas laissé de commentaire.patrick C.
Le client n'a pas laissé de commentaire.Tammy K.
It was horrible my reservation kept being moved around for the pick up Area. I don't see why they would want a reservation if they would move my location pick up if they promise of service then they should help me find another truck near to where I live worst experience I've ever had with U-Haul I can't believe what's going on with themAlice L.
Great serviceeric D.
Charles was very helpful because the uhaul app was not working and he was at the location almost 3 hours before scheduled opening, without Charles help we would be very unhappy with Uhaul.Nelson K.
Le client n'a pas laissé de commentaire.Pamela S.
Le client n'a pas laissé de commentaire.Roy B.
Awesome all aroundgreg C.
Always friendly great customer serviceDANETTE S.
Le client n'a pas laissé de commentaire.Greg G.
Le client n'a pas laissé de commentaire.Michael Y.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.eric D.
Le client n'a pas laissé de commentaire.John L.
Great guy!Christopher G.
Le client n'a pas laissé de commentaire.Kathy P.
Reserved online. Went to Southwest storage in Calimesa ca where it was supposed to be. Said they had no reservation but I showed my confirmation email. Went home called Uhaul. They sent me to a different facility. I lost 4 hours of moving time. Super unapologetic at Southwest and not helpful as well as on the phone at Uhaul. B&M where they sent me was great, but it doesn't account for the hours lost of move time, had to borrow a truck the next day to finish and pay an extra day of rent at the house we left. Horrible experience. Should get a discount for the extra cause for Uhauls mistake.... and will not go back unless they did some type of refund.Kelly K.
Insure call center has correct hours of operation. Call Center staff informed me location opened at 9 AM on Sunday. 8:00 AM is open time.David D.
Le client n'a pas laissé de commentaire.Jonathon K.
Le client n'a pas laissé de commentaire.Linda W.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Joshua F.
Le client n'a pas laissé de commentaire.terry L.
Fix the uhaul app, it's broken. Cannot fully checkout with it.Steven W.
Le client n'a pas laissé de commentaire.Frederick C.
Very quick, good went wellChristine G.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.Crystal M.
Le client n'a pas laissé de commentaire.Cynthia S.
Le client n'a pas laissé de commentaire.Michelle C.
Le client n'a pas laissé de commentaire.Susan T.
Le client n'a pas laissé de commentaire.Ruth C.
Le client n'a pas laissé de commentaire.john M.
The service was good it would be nice if you could have variety of trucks like pick us toJose F.
Le client n'a pas laissé de commentaire.Eric K.
Le client n'a pas laissé de commentaire.Frank M.
Charlie was very helpful and accommodating considering my short short notice. Thank you again!!!Stephen L.
Charles provided excellent customer service. ThanksNathan C.
Le client n'a pas laissé de commentaire.Mitchell C.
Great service. Quick hook up and check in when we were finished. Very personableTimothy P.
Excellent jobNorman B.
I can't say since the service was greatNorman B.
Le client n'a pas laissé de commentaire.Nancy G.
Charles has always treated me with the best care, respect & excellent business. I always go to him for my rental needs. He knows the equipment & I can call him for questions about tools & the like...LARRY C.
Excellent service à la clientèle. Would definitely recommend this location.Jerald T.
Le client n'a pas laissé de commentaire.Anthony C.
Charles was very helpful and accommodating.STEPHAN L.
I am so happy with my experience I don't think you could do more.Sue H.
Le client n'a pas laissé de commentaire.Leonel E.
Le client n'a pas laissé de commentaire.Michael L.
1st. I did not request additional coverage, and it was billed. 2nd. This location is in a residential area that is known for drugs and related crimes. The lot of B&M rentals at first glance resembles a auto wrecking yard or swap meet. It just looks and feels filthy and over run with neglect. Quite eri!Louis L.
The gentleman there was very professional very courteous, explained everything above and beyondSultan F.
Quirky little rental location. Very friendly service and got in and out quickly!Steve B.
Le client n'a pas laissé de commentaire.Francisco T.
For now everything was great...the man at the u-haul was great n very helpful n he made sure i was in n out fastVenito S.
Always great to deal with, goes the extra mile to keep things going smooth.... thank youJames P.
Very friendly equipment was ready on time no problems at all thank youRobert R.
Le client n'a pas laissé de commentaire.Ronald K.
Le client n'a pas laissé de commentaire.doug D.
Le client n'a pas laissé de commentaire.Christopher K.
The owner the this business is awesome. He is so helpful!Alfred B.
It was absolutely a great experience. The truck that l rented was very clean and easy to drive. Thank you Charlie.Sonia A.
Very friendly customer service.Cassandra A.
Charles was very helpful and friendly.Tania W.
Le client n'a pas laissé de commentaire.Chauncey C.
Le client n'a pas laissé de commentaire.Berney A.
Le client n'a pas laissé de commentaire.Ruiteglan S.
2nd rental in 3 months, both were screwed up by your call center. This one cost us nearly 100 $in mileage because we had to get the truck the day before and drive it to our home to guarantee we would even have a truck when we needed one. Shame on U-Haul, you really have become the absolute worst in the industry now, and no efforts being made to make any adjustments or discounts for customers whose moves are being made into disasters and making them far more stressful than they should be! You even charged us twice for the dolly and no credit for the extra gas in the tank. You once were our go to company for rentals, not anymore!Richard G.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.Dominique C.
Le client n'a pas laissé de commentaire.Patsy M.
Le client n'a pas laissé de commentaire.Chris M.
I ask for a dolly no dolly.. I had to go to another city to pick one upGina C.
Excellent servicehumberto M.
Le client n'a pas laissé de commentaire.Mirella B.
Very friendly.James P.
It's a small operation and it serves its purpose. No complaint.rodney B.
The Best!Michael G.
Good guy, the best costumer service thanks mikeMichael G.
All Around fantastic experienceRoger S.
Le client n'a pas laissé de commentaire.Kimberly W.
Excellent service à la clientèle. I will be using this location for all my moving needs. Merci!Gabriel G.
Le client n'a pas laissé de commentaire.donna L.
U-haul really let us down again for the 2nd time. I was told my trailer rental was good to go and was all set to pick up in Redlands CA. It was not, pick up location was changed to San Bernardino when I went into the Redlands location to try to check in early. (Which I then did online) Then the next day we received a "confirmation call" and was told that we had to go to Fontana to get it ? I said ok but you are sure it will be there on Saturday right ? I was told yes and was sent a "guarantee". Then Saturday I was driving to Fontana to get it after packing all night and got a text saying that it was not available ? WHAT ? U-haul sent us driving all over the place and changed the location on us 3 times even after they GUARANTEED the trailer ? What the heck ?Chris L.
Charles was great and made the rental and hookup/drop off process so easy. Merci!Alfred L.
Le client n'a pas laissé de commentaire.Greg F.
I am not to sure I would rate my experience at a 1 to say the least. I reserved 17 ft. truck months ago & Friday, 9/11/20 (night before my move) U-Haul canceled my reservation without notice. I called customer serv. # and was told there is nothing you guys could do. the next morning (Saturday, 9/12/20) CONCORD U-Haul was busy and also told me the reservation i had, i would have to wait all day for another truck because they had NONE then referred me to citrus heights location. I then drive 1hour and 30minutes to CITRUS HEIGHTS which is come to find out not a U-Haul location at all but behind a gas station! The truck was 26ft long and filthy..no one cleaned it whatsoever. Now i ask if there was a trailer for my car i also reserved..again U-Haul told me NO. so i needed to travel to MANTECA, CA. & pick up the trailer for my car. So of course I had done so (now having to cancel my movers). I arrive at Manteca location they were nice enough to clean the U-Haul however the only trailer available was not yet back from the person who last rented it. I then waited 45 minutes for its return. At this point its is now 8pm by time I get back to Concord, CA. for my move. My girlfriend and I spent until 3am moving. NOW fast forwarding until todayâ€¦ It came time to me returning the equipment & truck to U-Haul. I do as I'm told and go to return the equipment & truck to a location (junk yard) where I am rushed because the guy has a damn dental appointment. He did not provide me with a receipt of any kind. I have lost much money/time on what could have been avoided. I can't express how much stress this whole thing has caused and would really like to speak with your headquarters to assure that this DOES NOT HAPPEN AGAIN or to the next person.Courtney M.
In terms of this location, the gentleman that processed my order was AMAZING!!! He was helpful and considerate. Made sure we were getting exactly what we needed. No high pressures to buy a bunch of extras. He recommended what he thought we may need to best help us with our move and he was right on with everything. When I got there he was friendly, helpful and efficient. Processed the whole transaction quickly and brought the truck up to us CLEAN and with an appropriate amount of gas so that we didn't have to worry about that. Explained everything to us. Was patient and very knowledgeable. I have rented from U-Haul before but this was by far a much better experience than some I've had in the past. I'm so sorry I cannot recall his name but hopefully you can identify him and give him proper credit as he deserves it. Prices were VERY FAIR!! Truck was nice and clean and comfortable. Thank you U-Haul and the gentleman who helped me. Together you guys made my moving experience stress free in terms of transportation. I will definitely tell anyone I know to go to this location if they are able. If all your employees/contractors could be like this location, I doubt you would have any complaints at all. Thank you thank you for the stress free experience!!! DDMDonna D.
Excellent service and friendly staff. Will definitely be back and will refer others.Peter M.
Le client n'a pas laissé de commentaire.Amy G.
Le client n'a pas laissé de commentaire.Paul T.
Le client n'a pas laissé de commentaire.Jason M.
Le client n'a pas laissé de commentaire.stephen M.
Honestly, the yard looks like a junk yard with several broken down pieces of equipment and vehicles. The office is so full of small engines and parts, you can barely walk to the register. The walking path is somewhat unsafe due to all of the stuff lying around. The office building looks like a hoarder may live there.ERIC L.