Nothing to complain about
Ryan H
Customer Reviews for Bargain Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Drop off went very well. However, I want U-haul to know that my reservations--made 10-14 days before my rental date were not adhereed to. The person I spoke with at reservations said I could pick up at 7 am from a location 1 mile from my storage. On 3-15, when Uhaul called me to confirm, the truck was to be picked up at a location 5 miles further away with a pickup time of 8:45. This was unacceptable. It cut into my very full day almost 2 hours and added miles to my trip. The person w/ U-haul on the phone helped me to get an earlier pick-up if I'd use the app. and change to a 15-foot truck (I had reserved a 20-ft). I agreed. The app did not work, and I had to go into Woodward Merchantile anyway. I left for my storage unit approx 2 hours after my preferred pic-up time. In all, Uhaul cost me a 2-hour delay in my day. I arrived at my destination at 5 pm with JUST enough sunlight to unload. I wish things had been different and that U-haul could have honored my original reservation. Instead, I made several calls in the 10 days preceeding the pick-up date to repeatedly try to get things righted. They never really were. The 2 locations, the people were excellent. Kind, quick to act. But the actual service from the company lacks ANY sense of professionalism. Will be checking into Budget and any other options for the big move in a few weeks.
Suzanne Wwill say the truck they did have available was well cleaned but it needs a shop it had no power
Clif LNothing to improve.. was so helpful and put up with me calling several times.. canceling and calling right back to uncancel. Thank You for putting up with me.
Debbie SThis was a one way rental from Lenexa, Kansas to Chanute, Kansas. I booked with the app and there was no option for returns to Chanute, Kansas, despite there being uHaul trucks on display in Chanute. I was redirected to Thayer, Kansas, which is a 20 minute drive.
Jeanette WHe took care of everything! We shopped in the store for goodies while he got the truck checked in for us. Fantastic place to shop! Will be back to the store for that alone! Definitely recommend!
Jimmie DTeach representatives to be able to credit the returned products. She made me pay over the amount I was told over the phone due to no other way to close the account and was told I had to contact the pickup state. That should not be the job of the customer. She tried to get a refund for my boxes but did not know how and could not charge me for the amount I was told for a 4 hour extension I was charged an additional day on the truck and trailer. Which upon reserving was a "special pricing" to return to a location that I had to route through a tiny town on gravel roads due to construction from where I wanted to drop off. Overall I would rate my experience in a 1 to 5 star experience 1 to 1½ stars only because the representative at the pickup location was excellent and the drop-off representative tried but seemed to not know how to do her job and over the phone customer service is absolutely horrible and misleading and outrate told me a cheaper price for an extended 4 hours. Nor did they tell me that I could return the utility trailer separately and not be charged. Will most definitely look for another way to haul my belongings when I need to move to my permanent location.
debra mOwner was awesome
Michael SContinue on doing the great work that is being done already.
Tracy HThe trucks wheels were out of alignment. shocks were no good & wheels were worn down due to alignment. Bumpy ride and was very hard to steer & almost crashed several times. The truck would always pull to the right.
Brian GThe trailer we rented was very clean David is a great business man😊
Jerry FClean equipment, friendly service, knowledgeable. Willing to help with before and after rental. A + and above excellence
Alan HGreat friendly people at this location. I would go there again for sure. ♥
Cheri DSmall town customer service done right!!!
Jon BAbove excellence
Alan Hfeatures of the trailer were not explaind to me
Lloyd BThe best place we have ever gotten rentals from. We always check to book with them first.
Jesse SPleasant experience
David TThey are very friendly and good.
Robert BBest one around this area. Equipment is well maintained
Tracy HGreat service start to finish
Tom WStore needs a U-Haul clock like other facilities. The boss lady, Tracy did an awesome job preparing for my departure. Overall I would like to see all fuel tanks at full, as it is annoying to stop and fuel up before getting started on your move. This might help reduce the moving stress to the next customer.
David TJust dropped it off since it was a Sunday.
Tammy WThe folks in the Thayer Ks. Location were wonderful. Best place in Kansas I've dealt with for U-Haul!!
PHILLIP MFantastic customer service. Very helpful. Helped me out with getting the police report resolved..
Kenneth SVery helpful
Robin RThe same as the other. Top notch.
DANIEL HTracey was wonderful. Super pleasant and professional.
David SThayer U-Haul worth the extra miles
Alan HThey were very accommodating and really nice people!
Seth HThis location is GREAT!!! The girl who helped was friendly, knowledgeable and made sure she did it right. She went over the paperwork and was efficient, quick and still friendly to all the customers in the store (not just me).
Daniella BThey were great and everything went smoothly
JON BDavid was an amazing host. Not only was he very helpful he was a nice individual overall. I will not recommend any other haul location in the area except for David because it was such an amazing experience. To David never change the world needs more people like you.
Bradley MI could not adjust the side mirror out which made driving difficult
Jane ARefund me extra gas money required to fill tank up. The tank had been filled but had to travel way out of way to new drop off and with 6 to 8 miles per gallon, had to put more gas in!!! Improve customer service support for customers. The only helpful person was 1st person I spoke to at closed location who redirected me to Thater, Kansas. She felt my pain. No one else did nor did they care.
RITA BThis was an unexpected trip and I used this site out of necessity. We got exactly what we needed and had no trouble at all.
kenneth wVery friendly and helpful!
Rebecca RThey was great.
Donald WNo recommendations at this time. The service was fast and very helpful.
Charles BThumbs up! Great people to do business with.
Cory LVery friendly and took the time to make sure everything was right. A++ job. Would use again.
Randy PAll the furniture covers that were ordered weren't available
Christina HWe were very impressed with the excellent customer service of both Tracie and Dave. Tracie handled all the paperwork efficiently, and Dave was ready and able to help check the trailer. Great place, we highly recommend for your rental needs.
Mike JFriendly staff and clean
TRACY HYou did a wonderful Job. We are so Happy to have you in our area!!!!
James CGreat service from David at the Thayer, Kansas location. Thank you all!!
Donna MVery professional with a small town touch!!!!
George LTrailer was actually clan inside & out. Friendly people renting uhauls
Tracy HGreat service, very helpful, communicated very well
paul lFriendly staff - good people to work with.
Jenny D