Teach representatives to be able to credit the returned products. She made me pay over the amount I was told over the phone due to no other way to close the account and was told I had to contact the pickup state. That should not be the job of the customer. She tried to get a refund for my boxes but did not know how and could not charge me for the amount I was told for a 4 hour extension I was charged an additional day on the truck and trailer. Which upon reserving was a "special pricing" to return to a location that I had to route through a tiny town on gravel roads due to construction from where I wanted to drop off. Overall I would rate my experience in a 1 to 5 star experience 1 to 1½ stars only because the representative at the pickup location was excellent and the drop-off representative tried but seemed to not know how to do her job and over the phone customer service is absolutely horrible and misleading and outrate told me a cheaper price for an extended 4 hours. Nor did they tell me that I could return the utility trailer separately and not be charged. Will most definitely look for another way to haul my belongings when I need to move to my permanent location.
debra M.
Bargain Barn
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Thayer, KS 66776
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Owner was awesome
Michael S.Continue on doing the great work that is being done already.
Tracy H.The trucks wheels were out of alignment. shocks were no good & wheels were worn down due to alignment. Bumpy ride and was very hard to steer & almost crashed several times. The truck would always pull to the right.
Brian G.The trailer we rented was very clean David is a great business man😊
Jerry F.