Évaluations des clients Bass Systems Miami

This location needs to improve on their maintenance with their rentals. It seems like they just rent out the uhauls not caring what condition they are in. My uhaul was stank inside, to were I had to wear my mask inside it. It needed oil and the tire in the back had low pressure. Not to mention when I got there to pick up the van the owner of the location asked me if I could put air in the tire and patch the hole. Other than that I was able to keep the van for a full day which was convenient and it was spacious enough for me to move all my things. I brought the van back without patching it up because it wasn't my job to do.

Tires that are not dry rotted provide reciepts for any charges . Tail lights that dont blow fuse s on freeway

VERY POOR CUSTOMER SERVICE BAD ATTITUDE WILL NEVER GO THERE AGAIN NOR WILL RECOMMEND THIS LOCATION TO ANY ONE

Very satisfactory courteous

Agent was very rude. I have been using U-Haul for a while, this was my worst experience. The customer service is extremely poor. They hung up at me at least twice. The first time, I call to ask if I could return the truck at a different location. The guy literally yelled “No” and hung up. The second time, I call with a sample billing question. This location does not deserve a U-Haul franchise. I don't even feel like my credit card is safe with them and I have now to call my bank to replace my credit card. This is not the kind of headache one should deal with when you use U-Haul.

I loved how quick and easy the mobile pick up was! The owner of the location was kind and quick, would definitely use again in the future when needed.

Thank you for your support and customer service.

The man, who took Care of us was very nice, and everything went well.. Thanks a lot for the service

Very rude. Did not help with hookup of the trailer. At first he told me nothing can get turned in or taken. Very unprofessional staff.

Worst experience ever. No one was there to do paperwork at pickup or drop off, had to call to get it done. Truck was dirty and I had to spray roaches, and when I returned it the guy asked me if I would park it and get the mileage. Horrible, Horrible

Efficient customer service

Owner of location was very diligent!

Fast service and clean car

Seems like a good guy to me

Buenas opciones y precios, además de variedad de productos y herramientas para mudarse.

Uhaul wasn't clean at all and smell like smoke & cigarettes. I literally road with windows down& brought air fresher to eliminate smell. U haul was not clean as well . These are things that should have been done before customer use.

You're doing an excellent job, I'm very happy the way everything went thank you very much.

Everyone was perfect and well professional.

easy to return equipment at this location friendly

Tell me about the automated mobile app. It was great

The best independent dealer you guys have . That's not a U-Haul store .??

No dropbox

The ac was broken its was very hot very uncomfortable

Easy in and easy out. My UHaul agent was quick, efficient and cool.

Very helpful.

John is the best; very reputable and really takes care of his customers.

Nothing everything was perfect great customer service.

I called for trailer and they said the close one was 3 miles away down the street from me aprx 1 mile they had several of the same trailer i went in and asked if they where available and said yes ?

1- Treat customers with respect. 2- Update your location to specify drop off location and instruccions after hours.

Staff on side should be more helpful regarding check in out the truck etc...

Rude and I seemed to be a bother when turning in my uhaul. Sad that one location can ruin an experience that started off so well.

Quick

No hay mucho tráeles en stop

You changed our pick-up location without notice. Your treatment of our employee was poor and disconsidered.

I had one major inconvenience but commend the U Haul team immensely for all their help, the original pick up area: 13311 W DIXIE HWY, NORTH MIAMI,FL 33161 not only was extremely inconsiderate in regards to customer service but also attempted to scam me by requiring me to pay in cash. Once I refused, without shame said well good luck there's a lot of other rental areas close by. I called customer service and when I returned to see if the situation was cleared up, I was told by his work associates that he is no longer going to be in office today and no one else could assist me. When I called back, customer service was kind enough to offer me a $50 credit for the inconvenience and an additional 30 miles.

great

Customer service at this location is great, they helped me with the right truck I needed for my moving thanks!!

Worst expierience ever .. I had a rental scheduled. For a pick up at a different location close to my residence . I was informed when I called this morning that they did it have the truck there .. Then they sent me far south .. While on my way I called and they sent me to a closer location but still far .. Truck I received was much larger then I needed or had reserved .. but I had to take it . Was not able to get truck into pickup location so the move was Nuch harder . The staff at the original location were rude and didn't care .. They will learn what karma is .. Would not recommend Uhual Worst company ever !!!

Stop over priceing your customers specially on the gas millage, you guy charge me almost 50$ just got 40 something miles usesge, i payed almost 200$ for just one day and 40 something miles, one of the most horrible experience of my life, never will i go back to that location again.

I WAS CHARGED AN ADDITIONAL DAY FOR BRINGING THE VAN BACK TWO AND A HALF HOURS LATE. HOWEVER, THERE SHOULD BE AN HOUR WAIT BEFORE THE PERSON CAN RENT A UHAUL, UNLIKE THE THIRTY MINUTE WAIT FOR THE RETURN OF THE UHAUL. TRUE ENOUGH I BYPASSED THE TIME ALOTTED BUT IT WOULD BE NICE IF THE SAME AMOUNT OF TIME TO PICKUP THE UHAUL WAS EQUIVALENT TO THE TIME TO RETURN THE UHAUL.

No recommendations for improvement. Great staff, excellent customer service would definitely return to and recommend this location

Lazy owner

The location was 10 miles away from my original requested location which made me exceed the miles in the one way contract. If you do not have the unit in the requested location, then the location should not be an option for that rental on the website.

Just keep up the good work and i was very Pleae thank you

La persona que me atendió fue descortés,en todo momento agresivo,tuve que llamar al costumer serviré del numero 1800 para que hable con el la persona en el en el Telf fue grandiosa amable y puso en su sitio a la persona del front desk .

I made a reservation on line in one location and you change the location without notification and charge a second amount to my card which I don't accept. It's my 4th or 5th rent in few weeks and had never issues as now.