Le client n'a pas laissé de commentaire.
Alvaro S.
Customer Reviews for Bass Systems Miami
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Faborable
JOEL C.I got a truck with an empty tank and broken muffler
Ilia O.Joe was very personable and helpful. I was extremely irritated and angry at Uhaul upper management and had jus wanted to vent… but Joe was so nice and professional that I couldn't help but to be nice back. He turned my horrible angry morning into a nice day with his cheerful and helpful personality!!!
HAYDEE G.That car is in very, very bad condition. I drove it from Miami to Orlando for 4 hours without air conditioning. After 40 minutes of leaving with the move, the car stopped and did not want to start. I had to wait 30 minutes at the edge of the highway. so that it started and arrived in Orlando resando. I called the assistance number and they did not answer. I do not recommend it.
pedro R.Although the hours of operation are listed as one thing, the owner closes earlier and rushes you and the process if you come when he is trying to close early.
Mary C.The driver side door was very difficult to close..
Monique S.The gentleman in charge of the location was nice but When a client returns a vehicle, it should be checked for cleanliness, my truck was dirty a nd with a bunch of empty bottles in the cabin.
Rowel P.Rien
JOHN W.Friendly and great service.
FRITZ J.Pickup location did not take the time to walk around truck with me and take pictures of prior damage. I had to call UHaul service center to add description of scratches I found on right side of truck. The rear roll up door was extremely difficult to raise. Pickup location claimed this was normal and due to this being a new truck. The problem persisted throughout the rental and eventually the left side cable on rolling door disconnected from the door. This truck was completely manual to operate, meaning no cruise control, no power windows.
EugeneW M.Customer service was great, the equipment was in great condition; I would go back to that location again. Merci.
Ivan B.Merci
Felix S.Nothing,the service was perfect.
guillermo G.Job well done.
vannesa W.Excellent customer service!! Thank you guys for everything you do. The sales guy was on point
Shefthol C.The service is great already
denesh P.The truck was full of roaches n also the truck didn't run properly n also broken down
Marshenia A.Good service, friendly people
MARIA C.Le meilleur
ANGEL T.Joel was very nice, and helpful. He goes out of his way to please his customers. He gives you the best deal , just for you
HENRY G.The first location told me that they have a truck when I arrive the truck seems to me dissipera
jean W.All was well, vehicle was available on time. Check out was fast.. Thank you
Phillip C.The gentleman at the counter has rude customer service. I asked to switch my uhaul as the one I reserved was to big and he had another one. He first lied and said it's reserved when it wasn't because I went online and was able to reserve it after telling him that he made an issue of having to transfer everything and his comments to me were “All this just for $10†which was not the case nor does it matter. The vehicle was also dirty inside the cab and the truck. He even greeted the next customers with hello you guys going to rent it or not I only have a 15' now! When I brought it back he did change his attitude however he should be spoken to.
Passion A.Great experience... the person there, Joel, very professional and respectful.
RODOLFO V.Very helpful staff
Soledad H.Great service , with friendly people.
loretta W.Excellent
NANA A.I had to connect the trailer to my truck and disconnect the trailer when I returned it. what if I had no knowledge it could have been a disaster
Albert B.Be more friendly in the initial approach but afterwards he did come out to assist
FELTON S.THE UNIT HAD COCKROACHES CRAWLING ANIMALS
MARIA B.Good management. And v. Respectful people at this location. I recommended to any one need truck any time. Keep it up . Great work.
AHMED A.Nothing else to do. You are ok.
Joellyn R.This location needs to improve on their maintenance with their rentals. It seems like they just rent out the uhauls not caring what condition they are in. My uhaul was stank inside, to were I had to wear my mask inside it. It needed oil and the tire in the back had low pressure. Not to mention when I got there to pick up the van the owner of the location asked me if I could put air in the tire and patch the hole. Other than that I was able to keep the van for a full day which was convenient and it was spacious enough for me to move all my things. I brought the van back without patching it up because it wasn't my job to do.
SHADE R.Tires that are not dry rotted provide reciepts for any charges . Tail lights that dont blow fuse s on freeway
Paul G.VERY POOR CUSTOMER SERVICE BAD ATTITUDE WILL NEVER GO THERE AGAIN NOR WILL RECOMMEND THIS LOCATION TO ANY ONE
FILIBERTO V.Very satisfactory courteous
MALIK K.Agent was very rude. I have been using U-Haul for a while, this was my worst experience. The customer service is extremely poor. They hung up at me at least twice. The first time, I call to ask if I could return the truck at a different location. The guy literally yelled “No†and hung up. The second time, I call with a sample billing question. This location does not deserve a U-Haul franchise. I don't even feel like my credit card is safe with them and I have now to call my bank to replace my credit card. This is not the kind of headache one should deal with when you use U-Haul.
Eddy L.I loved how quick and easy the mobile pick up was! The owner of the location was kind and quick, would definitely use again in the future when needed.
Adriana S.Thank you for your support and customer service.
Félix S.The man, who took Care of us was very nice, and everything went well.. Thanks a lot for the service
LUELLA P.Very rude. Did not help with hookup of the trailer. At first he told me nothing can get turned in or taken. Very unprofessional staff.
Mark D.Worst experience ever. No one was there to do paperwork at pickup or drop off, had to call to get it done. Truck was dirty and I had to spray roaches, and when I returned it the guy asked me if I would park it and get the mileage. Horrible, Horrible
Gladys C.Efficient customer service
Nathan M.Owner of location was very diligent!
Joaquin R.Fast service and clean car
Tommy B.