Employees were very nice and help us ... she was greatJOHN C.
Customer Reviews for Batavia Parcel
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Batavia, IL 60510
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h30 pm
- Sam : 8h am à 4h pm
- Dim : 10h am à 1h pm
Heures d'ouverture spéciales
- 12/24/2021: 8h00 am à 2h00 pm
- 12/25/2021 - 12/26/2021: Fermé
- 12/31/2021: 8h00 am à 2h00 pm
- 1/1/2022: 10h00 am à 2h00 pm
- 1/2/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joel F.
I always have great service from Batavia Parcel. Great service, nice people.WAYNE G.
Great people to deal with.FREDERICK C.
Le client n'a pas laissé de commentaire.KATHLEEN Z.
Very nice and helpful!RANDALL F.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.Wendy H.
P/U and D/O went smoothly. No problems whatsoeverGREG K.
Le client n'a pas laissé de commentaire.Steven W.
Make sure the staff are as good as the ones at Batavia parcel! The desk clerks always make or break the experience and they were so kind super helpful and even got me upgraded within 5 minutes for a larger truck! A+ service!Daniel S.
Le client n'a pas laissé de commentaire.LAWRENCE B.
Le client n'a pas laissé de commentaire.Matthew C.
Lady that works there is really nice and helpfulGlen S.
Le client n'a pas laissé de commentaire.Migdalina Merced S.
It was quick and easy. Just perfect. Too bad I'm moving, because this is one of the best locations I have ever dealt with. Clean & Professional. The station in Oaklawn should take some pointers from this location, especially on how to treat customers.teresa S.
Le client n'a pas laissé de commentaire.KATHLEENELIZABET C.
Great personnelROBERT L.
Was ok, tires were bald, luckily, we didn't have far to go. The rental facility was filthy and smelled like cigarette smoke's was awful!Mary B.
Very easy to rent.BERNARD R.
Le client n'a pas laissé de commentaire.STEVEN N.
Shawn at Batavia Parcel is always very helpful and friendly. He's quick to hook up the uHaul when I rent and I appreciate his great service!MICHELE B.
Easy checking in and checking out. Location was very helpful with connecting and disconnecting the trailer.JOHN P.
Le client n'a pas laissé de commentaire.THOMAS K.
A more thorough cleaning of the cargo space could have been done. With the quarter tank of gas protocol, some guidance on MPG to expect would have been nice. I put way too much gas in the tank.ROBERT T.
Best place to rent a U-Haul in our area. Merci.LORALEE K.
Le client n'a pas laissé de commentaire.RICHARD M.
I received a rude email the morning after we returned our Uhaul. We originally had a rental at a different location, and 12 hours before the rental we got an automated call saying they didn't have a truck for us and then when we called back but we kept getting hung up on. We eventually got it figured out with the online chat which resulted us going to a different location. But when the truck was picked up no one told us we needed to return it to a specific spot in the parking lot. So we dropped it off in the spot we picked it up from (which also had several uhaul trucks of similar size in that area) we backed it as far as it could go. So it was not sticking out much more than any of the other trucks. But yet we got a rude email this morning telling us how stupid it was to park it there and how much we inconvenienced them. So rest assured we will not be renting from you again.Eric S.
Le client n'a pas laissé de commentaire.Samantha B.
Shawn was extremely helpful, friendly, and professional.caren F.
Le client n'a pas laissé de commentaire.REBECCA H.
Le client n'a pas laissé de commentaire.PATRICIA K.
Le client n'a pas laissé de commentaire.FREDERICK C.
U haul web site is horrible will never do on line again Store personnel made it go smooth. In person is the way to goKURT H.
Le client n'a pas laissé de commentaire.STEVEN B.
Fix the truck, sounds like it's goin got fall apart. Also this truck can't go faster that 55 without shaking (not good for glass furniture) When checking in the lease have employee explain how rentals and charges workDavid L.
Good service, very good experience i would use this location again.PAUL T.
Le client n'a pas laissé de commentaire.JESSICA K.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.Wayne G.
Everything was perfect !DEREK M.
Le client n'a pas laissé de commentaire.MELISSA R.
Le client n'a pas laissé de commentaire.Rachael F.
Le client n'a pas laissé de commentaire.STEVEN G.
Le client n'a pas laissé de commentaire.SCOTT L.
Le client n'a pas laissé de commentaire.Rebecca D.
Le client n'a pas laissé de commentaire.STEPHEN A.
Le client n'a pas laissé de commentaire.KRIS K.
Batavia Parcel was great; the return process, however, was very difficult.SCOTT T.
Le client n'a pas laissé de commentaire.RAY W.
I have rented uHauls from Shawn at Batavia Parcel on several occasions and he is always extremely friendly and helpful. I really appreciate his service and would highly recommend his store.MICHELE B.
Thank you very much - last minute move - was able to find me a trailer very last minute. Thanks for great serviceMicheal W.
The location was great...however, I attempted to check in via the website, and it was an awful experience. I was able to get the photo of the driver and the license, but the "second person verification" was ridiculous. My husband was the driver and they wouldn't let me verify because I made the reservation. I put our son down, but the call didn't go through on his phone. The agent registered it a failure and wouldn't try again. There was no one else I could get, and I didn't have a copy of our lease/mortgage (who carries that!) on me. We scrapped it and went inside to register. Thankfully they were still there. It was one of the most frustrating online experiences I have had.Michael H.
Your system should describe the drop off point as BEHIND the building at the BEGINNING of the drop off process instead of at the end.Michael M.
Le client n'a pas laissé de commentaire.Christopher B.
They were very professional and great to work with!CAMERON E.
Le client n'a pas laissé de commentaire.CHARLES C.
Le client n'a pas laissé de commentaire.FRANK S.
Le client n'a pas laissé de commentaire.MATTHEW D.
These questions don't get to my experience. The person at this location was very helpful and the truck was fine, but everything else was a mess. I was rescheduled the day before my move. My original reservation was for a truck in Bolingbrook, 3 minutes from my apartment. My new house is 5 minutes from my apartment. It was all very convenient and low mileage. Their truck broke and my reservation got changed to having to go out to Batavia, 30 miles away. That ended up being about 1,5 hours more of driving and 85 $more in mileage/gas/tolls. I received a 50 $credit, but as you can tell, that didn't cover the entire difference. I also waited on hold for over an hour to reschedule after I was notified that the truck brokeJONATHAN B.
Le client n'a pas laissé de commentaire.THOMAS S.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.Davio C.
Le client n'a pas laissé de commentaire.GEOFFREY S.
Friendly and helpfulJUSTIN L.
Le client n'a pas laissé de commentaire.WILLIAM K.
No changes. Kelly did a great job welcoming us and helping us.EDWARD F.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Michael U.
Le client n'a pas laissé de commentaire.EDWARD F.
Very helpful and friendly!Troy C.
walking into a place that was making vulgar signs that were anti abortion was quite disgusting. I realize that the job may not reflect the politics and the values of the owner, it was quite repulsive and no effort was made to conceal the objections material from anyone walking in. The people were nice but the space was filthy.CHARLENE V.
Le client n'a pas laissé de commentaire.MARGARITA M.
Was not happy when trying to contact the 1800 number. Extremely long wait time. Never got service. Found it hard to navigate the website to change drop-off site.LLEWELLYN G.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.Cheryl M.
Le client n'a pas laissé de commentaire.Sherrill O.
Truck was already dirty when I picked it up. I returned it at same gas level and I was charged 24 $for gas and 25 $for cleaning that is not fair this location seems to be a scam I have never had a problem at other locations.Joel S.
Just continue to. E nice and helpful! It is always a welcome attribute with me! Thank you!! DebraDEBRA M.
Le client n'a pas laissé de commentaire.CORINNE P.
We have rented a U-Haul from this location several times now and will rent again. The person who manages this location is easy to work with and maintains the vehicles well.LORALEE K.
Le client n'a pas laissé de commentaire.CARLA C.
I put 2 gallons of gas back into the truck and didn't even have anything heavy so definitely didn't use that much. Don't know why I was charged an extra 6,6 for fuel when I refueled right before drop off.Lindsay O.
Le client n'a pas laissé de commentaire.DEBRA P.
U-Haul is a NATIONAL brand, but U-Haul does NOT make it easy for the customer in allowing them to drop off an empty trailer at another location around the U.S for an affordable price. You should be able to go one way and drop off at any U-Haul location for an affordable price - but that is not allowed. This should be treated like rental cars!!MARK F.
David was very helpful and took care of checking our rental in. I understand from talking to people in Batavia that many others are also happy with their helpfulness. I am sure I will be returning here in the future.Howard K.
Le client n'a pas laissé de commentaire.JENNIFER J.
Maintain the trucks so all items are functional like the A/C and windshield washer.Craig S.
Called your Geneva, IL location (at Tony's Hot Tubs) a couple of times, left messages for your representative (Max?). He never called back. In the messages, I let him know that I needed a vehicle that day. Nothing. Two calls, two messages. No return. It did not sit well with me. If the Batavia location does not have inventory for me in the future, I will not be reaching out to Geneva. Sean @ Batavia had clean vehicles and the process took less than 5 minutes.CHADRICK D.
Le client n'a pas laissé de commentaire.DEBRA M.
Le client n'a pas laissé de commentaire.RANDY F.
Create a better reservation system and stop using third parties as dealerships. Just have people rent from actual uhaul storefronts. I had a reservation for a truck but in the day of pickup the location had none. So I spent an hour looking for a replacement. I will never use uhaul againBRETT J.
Did not respect my original reservation. The day I was to returned I received a call from the rental place being very rude he and hang on me.Alfonso V.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Rodney B.
Same as above. Caring for customer and service.Thomas W.
DO NOT SEND ANYONE TO FUCKING HOT TUB TONY'S! That place was a scam and couldn't take the truck even after I was told to take it there. Also the mobile drop off was a fuck joke and wouldn't let me drop it off anywhere others than Hot Tub Tony's, Wich a gain want actually a u-haul place anymore.JOHN C.
Le client n'a pas laissé de commentaire.Nancy A.
All very good! Thank you.ROBERT S.