This is a great location to rent from, the staff was very friendly and helpful throughout my moving experience.Patrice T.
Customer Reviews for Batavia Parcel
(U-Haul Neighborhood Dealer)
Pour nous contacter
Batavia, IL 60510
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h30 pm
- Sam : 8h am à 4h pm
- Dim : 10h am à 1h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great customer service!!!Paul S.
After starting, the caution, tire inflation monitoring system, or something very similar came on and would not go out. I verbally notified location and they did not think it was too concerning, so that's not so goodLawrence M.
Friendly, accommodating staff and a hassle-free remting experience was a huge help during an otherwise stressful weekend. Merci.James H.
The truck we received had a defective valve stem on the front left tire. After about 5 minutes of driving I noticed the tire pressure warning on the dash was on, so I stopped and added air. After A tire rated at 80psi had gone down to 24psi after 20 min. This was to dangerous to drive. I called for roadside assistance to replace the valve stem which took 3 hours. This situation could have been avoided with proper maintenance and inspection procedures prior to customers picking up a UHaul.Steve B.
Le client n'a pas laissé de commentaire.Peter W.
While filling gas into the rental truck before returning it, I watched the gas gauge so that I wouldn't overfill it past 1/2 full mark, which is what it was when I got the truck. I had used a 1/4 tank of gas. The key was in the ignition and turned so I could read the progress of the gas but the needle didn't move. I quickly went back and turned off the gas and when I looked at the gauge again it was at 3/4. They would not give me a refund of $32 for the unwanted extra gas due to their faulty gas gauge.jeff E.
The rental was extremely easy and the support staff was exceptional.John M.
Le client n'a pas laissé de commentaire.Clifton B.
The gentleman called me on Saturday to let me know the 26Foot truck wasn't available- I gladly accepted the 20 foot truckâ€¦ I also asked about Monday check in because it was a holidayâ€¦ the man assured me it's easier to come in and check in, and that he'd be there til about 1:30pm. Came in at noon for a pick up and the shop was closedâ€¦. I was able to self check in but it was a little frustrating given our call a few days prior.Paige B.
Batavia was great! U-Haul phone reservations were HORRIBLE!SHARON S.
The only complaint I have was the location that was selected for the return was over 20 miles away from my destination. We called and were able to return to a location only 3 miles away- much better! Other than that I'd have to say my experience was seamless!Michelle W.
Le client n'a pas laissé de commentaire.JEFFREY Y.
Very friendly customer service. They made the pickup very pleasant.Emmanuel U.
Le client n'a pas laissé de commentaire.Sandy D.
All is good. Professional and courteous assistance during the entire process.GAETANO P.
Le client n'a pas laissé de commentaire.Bea H.
Le client n'a pas laissé de commentaire.Shaun M.
This is the best location to rent a U-Haul from in our area. We have rented a U-Haul from this location many times and everything has worked out fine. The manager Shawn is the best!LORALEE K.
Nothing really, pickup and return was super easy. So enjoyed that it was close to us for pick up and will definitely use them again.Jerry S.
Le client n'a pas laissé de commentaire.Edward F.
Staff handled all our questions well and was very friendly and helpful.Bruce O.
Le client n'a pas laissé de commentaire.Ethan W.
Shawn at Batavia Parcel is always very helpful and accommodating. I've rented many Uhaul's in the past and I always prefer to use his store because he really cares about his customers.MICHELE B.
Le client n'a pas laissé de commentaire.William M.
Equipment was in ill repair. Trailer had bald tires. And the roll up door had would jam almost on every opening (the spring was too strong and would pull the door against the ceiling). This equipment should be recalled. Merci.Ed R.
The tread on the tires was low and the they needed to be replaced. The store owner was not overly happy about helping us and complained about not having enough help. Said he was happy that we rented for two days so he could make some money in rental. When completing hookups said that electrical was not working when in reality it was working fine. He seemed very rushed and just wanted to get back to his primary businessBill W.
Seamless process to rent and return.Jane S.
The check engine light was on when I received the vehicle. The owner of the location was disorganized and it took a while to obtain the truck. Drop off instructions were unclear.Carly F.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.Donna L.
Mirrors on the truck were difficult/impossible to get properly adjusted. Easy pickup and drop off procedure.Eric P.
Super nice service so friendly made it nice when dealing with the stress of moving.Andrew D.
Le client n'a pas laissé de commentaire.TIMOTHY N.
Le client n'a pas laissé de commentaire.Louis S.
Excellent service! Thank youHelio M.
Le client n'a pas laissé de commentaire.robert R.
U-Haul, by far is the best way to move. They give U more flexible, on there truck rental. They always try to meet ur needs in their availability of having trucks available. They are very reliable, & by far very affordable in price!!ZENNOVIA G.
Le client n'a pas laissé de commentaire.Lisa L.
Thank you for accommodating our longer rental!Kraig M.
Le client n'a pas laissé de commentaire.David A.
Experienced, courteous, professional.James T.
Le client n'a pas laissé de commentaire.Stella W.
Le client n'a pas laissé de commentaire.Cheryl R.
Excellent service à la clientèle.Michael S.
I was greeted and serviced very well. Everything was explained and I had no issues. Merci.george M.
Le client n'a pas laissé de commentaire.TRACY L.
The owner was an hour late opening. When I commented that he was running late, his response was I don't care, said he wasn't making any money and didn't want to be doing this anyway. His attitude was exactly what a local business owner should not have. There was myself and other people waiting on reservations. Then he has the nerve to tell me I need to be back by 4:00 pm because he can't leave until all the trucks are back because they are all booked for tomorrow. Overall a really disappointing experience with the person, not the product.Jeff P.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Hilary W.
Very difficult to returnZachary D.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.LOUIS G.
Staff/reps were fantastic. Quick and professional. Thanks Batavia Parcel.Jacob E.
Nothing. This guy was amazing. I called as they were closing and they stayed open for me to come get a trailer for an impromptu purchase I made and the item would t fit in my car no how no way. This man stayed after and even hooked it up for us.Russell H.
Le client n'a pas laissé de commentaire.Mark K.
I recommend this location they were great. I do not recommend the uhaul website. I reserved a truck online a week prior, when I go to pick it up it's not there. I never received a phone call as the website stated I would. Had to cancel my reservation thankfully the worker at the store was able to help me out with the trucks they had and it was about $30 cheaper than online. If you make a reservation you better do it in person.Brandon W.
Le client n'a pas laissé de commentaire.Neil W.
The man that owns this small business is rude and overcharged us for gas when we returned the truck over the full line. U-Haul customer service has refunded us but the overall experience with this site was awful.Gary E.
Le client n'a pas laissé de commentaire.Lisa K.
Excellence on all avenues, great location and service. Merci.Michele B.
Shawn was fabulous to work with. He was professional, friendly ad easy to work with A++Caren F.
Efficient processâ€¦courteous follow up. Good inventory of vehicles.Eric P.
Le client n'a pas laissé de commentaire.RALPH T.
They also helped to unhitch the trailer! Great serviceKathleen G.
Le client n'a pas laissé de commentaire.Gregg H.
Best location in our area to rent a UHaul. Nice people work here.LORALEE K.
Location wasn't a problem. The UHaul app is the worst app that I have ever used with a major company. The location was closed and I tried to use the app to return the truck. I called the hotline, but used the main website instead. Spend some money on improving the app.Michael D.
Le client n'a pas laissé de commentaire.Kelli F.
Le client n'a pas laissé de commentaire.Patrick C.
I had to help connect the car transport trailer to the truck as this was something not often done by the one employee available at that time of the morning.Paul E.
Le client n'a pas laissé de commentaire.marla J.
Le client n'a pas laissé de commentaire.SUE C.
Le client n'a pas laissé de commentaire.GARY K.
Le client n'a pas laissé de commentaire.BRAD S.
Best customer serviceJACOB E.
Friendly and quick service. Had to make a few changes Batavia Parcel was very helpful.CYNTHIA S.
Bed of truck had oil spots on it.PAMELA I.
Le client n'a pas laissé de commentaire.MAGGIE K.
Le client n'a pas laissé de commentaire.JAMES B.
Took care of me despite being swamped with other customers. Highly recommendJOHN H.
Le client n'a pas laissé de commentaire.Tracy L.
Le client n'a pas laissé de commentaire.ANNE B.
Le client n'a pas laissé de commentaire.Jena S.
Le client n'a pas laissé de commentaire.Jami H.
Le client n'a pas laissé de commentaire.Heidi L.
Le client n'a pas laissé de commentaire.Greg M.
Le client n'a pas laissé de commentaire.MARK M.
Great people to deal with.FREDERICK C.
Le client n'a pas laissé de commentaire.ROBERTO S.
Le client n'a pas laissé de commentaire.BRUCE W.
Employees were very nice and help us ... she was greatJOHN C.
Le client n'a pas laissé de commentaire.Joel F.
I always have great service from Batavia Parcel. Great service, nice people.WAYNE G.
Great people to deal with.FREDERICK C.
Le client n'a pas laissé de commentaire.KATHLEEN Z.
Very nice and helpful!RANDALL F.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.Wendy H.
P/U and D/O went smoothly. No problems whatsoeverGREG K.