Great service!
SAM CURNOW
Customer Reviews for Bauers Custom Hitches
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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With snow storm coming, I changed my plans and returned trailer a day & half early. I did get credit for those days. Thank you for honest business. If in need in the future, will use this location
Sid MelanconEverything thing went very well. Quick check in and when I brought the truck back, it was equally as fast.
Gary DavisI only saw 1 employee when I dropped off the trailer and packing blankets I rented. I am not proficient in backing a trailer, and I was asked to pull it around to the back and back it into a particular parking space with little maneuvering space. I actually surprised myself that I got it the first time I tried! An employee would probably back it in further.
Holly JohnsonI was told it had 10 miles to the gallon and had only a half tank and that my destination was over a 100 miles! So I filled the tank at $54 , drove way less than 100 miles, and got 14+ per gallon and therefore wasted $49 which I wasn't reimbursed! Also the steering wheel shook so bad I had to drive really slow or it felt I was going to lose control of the van!! Apparently someone messed with the lane button I found out later!! Very annoying and scary
Sherri BolsingerClose quarters navigating a big truck in, but helpful service.
Charlie ButterAffordable, friendly, helpful
Frederick DowProvide information on fuel level on return, or have it mostly full.
Denise GrosseCharging for gas used based on actual mileage used rather than asking to top off the fuel tank seems more fair. I put 28 miles on a van for my recent rental and had to put in 3,9 gallons of gas in order to top off the gas. Do the vans really get 7 miles per gallon?
Kim KrantzI love this place! It is convenient for us and the service is always efficient and friendly. Both the check-in and return processes were quick and easy. We always use Bauers for our Uhaul rental needs and we'll continue to do so in the future!
Andrew CohenCouldn't do photos when checking trailer in on the UHAUL app.
Thomas BillietGood customer service
JIMMIE SANFORDThe truck is clean and the staff are friendly and helpful. Merci
Salin ChhayEquipment was not in the truck, had to grab it from shed. Missing Dolly, had to take appliance dolly. Pads in shed were dirty. Self check in took way too long.
William SchmidtParking is a bit tight
MOHAMED HASSANLocation was fine. Major Problem though is the trailer size as listed is completely false and inaccurate. The 5x8' trailer is much much narrower on actual measurement and i had to rent a larger , more costly trailer resulting in the need to change the hitch receiver and the car I was using. This is false and misleading advertising by u-haul.
Edward ChengThey are convenient. Extended hours. And gas station on site.
Casey CREGGI paid ahead and when I dropped the trailer off after hours, I was charged again. I paid $105 ahead of getting the trailer. And after I returned, it was $70. It seemed I was charged less than so maybe I'll be getting a refund for turning it in two days early? I don't know. I just figured I would pay and work it out with the Bauer UHAUL dealer tomorrow. But this seems like a system error and if not, I was not provided context as to why that second charge was needed. It was frustrating. Otherwise, great experience.
Steven LastavichVery nice friendly staff but most impressed by the way the owner took his time to explain everything. I have never received not even close the kind of customer service like Mr Bauer the owner provide it to us.
Luis Rijothe location is nice. i had difficulties using the app and had to call customer service. Megan walked me through the process and made it all work. the app was having difficulties locating my phone and recognizing the location QR code.
Ken WeisVery helpful and clean.
Joe SteilReturned at 10:30 pm, which is hard to judge
Stan SalweiGreat helpful staff!
Richard TrnkaThe staffs were very professional and friendly. They helped making the process as transparent and easy as possible. I strongly recommended this location.
Trong PhamThe gentleman was all alone because two people didn't show up for work, he did an excellent job.
Joy Hortonstaff was great
carter brandtI rented a uHaul from Shokapee for 8:30am. I was informed the day before that I had to go to Minnetonka and the truck wouldn't be ready until 9:30. Not convenient! Along with this, my dropoff changed as well causing more inconvenience.
Lana SlyghWas not advised of return time ir procedure if location closed. Returned equipment several hours early when location closed. Made multiple calls to ensure all was okay with return. Was promised a call back at least three times. Never got the promised call. After closure, someone called me from uhaul. He said advising customers of procedures was "complimentary and uhaul expects customers to read contract on phone, even though font is about 2 points. , I think uhaul has really deteriorated.
MAry ShimshakGreat staff; very friendly and helpful.
Richard TrnkaThis was the worst location I've dealt with customer service wise from any other uhaul location I've rented from. The woman working the deal was condescending and flat out rude. I rented a 6x12 trailer and my fiance was with me. He drove our vehicle to the rental location & also drove our truck to the spot where the trailer was located and backed the truck up to the hitch. The rental rep very rudely said "Who are you? You can't be driving". He literally backed the truck up to the hitch for me and I was then going to drive. The rep made it very clear that we were an inconvenience and that we were following "HER RULES". We then finished our move within 1 day and retuned the trailer around 8pm that same night. I called the store the following morning advising that we finished early and was again met with rudeness. In the past when I've returned a truck or trailer early, I've received a refund for the days remaining on my reservation. That wasn't the case here. Overall the customer service here sucked & the team working was a mess. Not happy about the experience.
Kayla BrownEveryone was very helpful from start to finish
Leo BacaI was very pleased with the Ford van...wow what a great vehicle. I was not happy with some additional charges on my final bill.
Wayne VigerThanks for great service!
BRIAN PAULSENStaff was less than helpful - just came away with a bad feeling. I will just find a different Uhaul. The "attitude: and the jerky behavior - just made me feel like I was a bother and NOT a customer.
CHAD OSTLUNDThe guy who checked me in and out was great! awesome experience!!
CHAD OSTLUNDNothing. Everything went great
Ron BuschI lake the way they friendly they are.
abdulaziz osmanThe communication is lacking between themselves. I made a reservation and told me it wasn't placed.
CECIL KIMAROAwesome customer service and support!
JON WANDREIRude customer service. Tried to scam me into buying equipment at a very high price. What a dump of a U-Haul service center. U-Haul should be ashamed of this location.
Christopher Clarksuper speedy in and out as well on the return. thumbs up!
Phillip SmithThe guest service was fantastic. I would say that if someone rents a hitch with a trailer though the representative should be able to see if it's been reserved or not.
rick dahlstromWhen a customer asks for help with newer technology because they don't understand, please show not just explain. It took us more than 20 minutes to figure out how to start the vehicle after asking for help twice. I never figured out how to upload pictures of disputed damages then we had to leave the area, time restraints.
Veronica BeachIt was a fantastic experience!
DAN O'DOWDThe back tires had no tread
Tom HayesThe gage and the attendant said the fuel was full when I picked up the 15' truck. I drove it 24 miles, didn't let it idle, and had to put in over 5 gallons of gas to fill it. Seemed excessive at < 5 mpg.
John FlynnThe on-return caused anxiety.
LAUREL HENRY LANGEThe pickup and return was quick and easy. Thanks for your help!
Paul RiesterVery friendly customer service members, easy location, and simple pickup and drop off.
Lindsey HoweMy experience was excellent. The owner was very helpful and made sure everything was in order for my rental.
Tom TalleyI have worked with this location on and off for decades. They are my first stop for U-Haul. Good guys.
KEVIN THAYERVery customer oriented!
Joseph SteilGreat service! Location is nice and the trailers are in good shape. The gentleman at the store even hooked up the trailer for me, which was very nice of him. Definitely coming back here for my next move!
Liam KurthThe people working there are rude as hell and customer service sucks ass. I've never rented before, so I had questions and needed assistance and they were just dicks.
Nacaria GarnerIt was great!
Bill Gibsoni was charged $11 for insurance EVEN THOUGH I DECLINED extra insurance. Rip off.
Brian CrockettPratique
JEROME SANDEasy to drop off truck and employees were very friendly and helpful.
terry rathmannerConstantly smell of gas while driving with occasional exhaust smells. Your online truck share system need a lot of work to provide a system that works consistently all the way through and every time. I had the system not work properly numerous times during my rental.
JAROD JOHN