The staff members were very cordial and helpful would definitely recommend them again. At both locations from where we started in Minnesota and where we ended up in Chicago.
JAY A
Customer Reviews for Bauers Custom Hitches
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Helpful and responsive staff. Thank you!
DOMINIC YRien
COLLIN BAntonio and Christine were friendly and helpful
JAMES CVery helpful people. Thanks!
DOMINIC YThe location did a fine job as I've rented with them before. U-Haul online reservation did not do a good job. I specifically set a booking at a location less than a mile from my home. The site did not say anything about switching off no availability and really should give options over directing me sooner place 11 miles away. You site should be more intuitive and have more accurate inventory. I understand that there are chances of equipment not being returned, but I felt the change was not acceptable. As well, I was booked to pickup at 10am and was not notified by Bauer's until the night before my rental, that they did not open until noon. If a time is requested, your reservation system should abide by the request and only give options that are open for the requested booking time. I expect better from U-Haul as you are not new to the rental game.
Todd BFast and efficient.
RICHARD KReally easy and convenient
Lynn PGreat experience!!
KATHERINE MExcellent customer service, the wheel chock in the trailer is not very good though doesn’t even hold the wheel properly it should be a locking chock other than that nice trailer
DANIEL TEmployees are always friendly and helpful.
Andrew BDefinitely the place to go in this area
MATTHEW LThe staff at Bauers in Minnetonka, Minnesota were incredibly helpful, from the process of originally booking the U-Haul, making some changes for our request and needs, covering all the details that need to be discussed to finally helping me out of the lot. Any changes (like where to return the truck) were called to me along with a text. That made concluding our move much easier.
PHILLIP SAucun
PHILIP DThe staff was very helpful!
JENNIFER TExcellent customer service on the check out and check in. Katy Fisk helped me with the entire process and made it very easy. She did a wonderful job.
RONALD SGreat service, value and easy in and out
BRIAN KGood truck selection, gas station lot was a little cramped but the people working were nice.
Kaden MExcellent, helpful staff. Rental trailer was in perfect condition
GERALD FI hate that Uhaul makes the customer take a photo of the front and back of the driver license. Entering information by hand should be sufficient.
Brandon WWe have been there twice for drop offs and it is a good experience.
BRIAN BEverything was Great!! I Xd everything excellent above but it wouldn't let me check anything. The staff was very nice, friendly, and so helpful and accommodating. Thank You for a great experience!!!!!
Joanie HThe pick up point didn't have the dollies I needed and I had to help lift the trailer on to the hitch and hurt my back. The drop off point didn't help me lift the trailer off the hitch. I had to use my own hydraulic jack and a piece of wood to lift and stabilize the trailer so I could unhitch the trailer and drive away.
CRAIG Rpick up is a bit of a hassle but overall fine
RICHARD PI had a reservation scheduled for 5:30, and didn't leave with a truck for about an hour after this. I had to get 3 different keys and two different trailers to finally get a truck to work. When I went to check in to take pictures of the truck, it didn't match the key/truck I ended up with. After a few trips into the office and back to the parking lot, they finally just told me to take pictures on my phone and take their word for it that it would be fine. The truck wasn't awful but it wasn't cleaned out from the previous owner. It had some dirt and debris on the back. Overall it went fine but not as smooth as expected - especially with a reservation scheduled.
MATTHEW HCheck in was long. Quoted contract price did not match in-store price. Finally got the quoted contract price. First trailer had lights out. Trailer in contract did not match actual trailer. Check-in required 2 calls (one to u-hail and one to location) and took over 12 hours before it was processed.
PETER PGreat customer service. Using the app was easy
GREGG KVery helpful staff both at pick up and drop off. Super easy experience (even when moving is not!) Helped with our hitch issues (National parts store chain sold us the wrong trailer ball) but Bauer's saved the day by selling the one we needed at a reasonable price! We have used this location several times due to great staff and great location. I can't recommend Bauers enough.
EMILY MEveryone was very helpful. Appreciate the person would unhooked the trailer for me.
William LI didn’t go inside of the building
Takeitha FA bit more hand holding on the check in would be appreciated
MARTHA AI don't like your mileage bands. Leads to extra costs. Defrauds the consumer.
RANDY MThe drop off location was closed even though we had a designated return time. No one answered the call we made to the phone number posted. The uhaul app could not find the location so we could not do a mobile return. We called a representative at the pickup location and they were polite but could only add notes to our order since they could not help at the drop off location. . We got an emailed receipt so we think the return was processed. We had hoped to speak to someone because we had used extra mikes due to a change in the pickup location that was not our fault. It was extra miles to drive to that pickup location. A few days before our trip, we went to the original pickup location. The original pickup location had no record of our order and could not or would not check on our reservation. When we called the reservation representative, we were told of a different pickup location they were going to send us to anyway. So we went there. The truck was very good. Overall, we were very pleased. Inconsistent service though.
DALE GHow to improve? 1. Have the truck located in the area where the app states it is located. I spent twenty minutes looking for it in the back, where the app told me to look. It was in front of the building. 2. Have an agent available by phone when an issue arises, like when a customer is unable to locate their truck. There was nobody to talk to yesterday. 3. Fix the drivers seat so the driver doesn't slide down and to the left. 4. Clean the truck. There was dirt/sand everywhere. 5. When a customer reserves a truck in Shakopee and then it's not available in Shakopee so you change the reservation to Minnetonka, don't charge your customer for mileage between Shakopee and Minnetonka. That's how you can improve.
Suzanne MJordan was super helpful!
TOYGAN KBAUER’S is great - very efficient check out with direct simple instructions.
John SVery tight access and parking. Wouldn't recommend to someone not well familiar with driving trucks and/or trailering
PAUL RVery nice and kind workers.
MAMADOU BEveryone very helpful with our questions. We returned a few minutes later than expected 24 hour limit and were not charged any extra. We also returned a mattress bag we had purchased the previous day since we did not end up using it: I did not have my receipt handy but they took it back and refunded us with no issues. Will definitely return when we need U-Haul services again. Merci!
NOAH SImprove the app, it was really difficult to use and reloaded and lost information multiple times
Gabrielle DNot a thing ... pleasant, knowledgeable and helpful A+
JOEL TMy U-Haul experience was disappointing. The move itself went fine, but the truck was noticeably dirty, which was off-putting. More frustrating was the fuel charge issue. I returned the truck with a half tank, exactly as it was given to me, after driving only 21 miles and adding $10 in gas. Despite double-checking the fuel level, I was slapped with a $13,5 "fuel charge" that felt completely unjustified. Customer service offered no clear explanation. I expected better transparency and fairness from U-Haul. Won't be recommending Roswell branch doesn't appear to offer the same level of service, so I'll be looking elsewhere next time.
Colten SExcellent support and friendly staff at Bauers. I've rented from them in the past and will do so again as needed.
JOHN Bthe staff at Bauer's U haul were fast friendly and had great customer service. I even got there after 6 pm and they still said they would check me out to save me time. Thank you! I'll be back!
SUSAN MNothing you guys are awesome! I referred my friend Naomi and she had a good experience also! Bauers is a great place we appreciate all they do!
JAY DGreat staff!
BENJAMIN WThe service was good Nice people They are friendly 🥳
EDI LEveryone was great through the whole process. We really appreciated it.
LYNN BEasy experience and helpful staff. Thank you!
Emily NTry not to ask again for information that is already provided online, overall great.
Brian DNothing fast and efficient
MARK O