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Thomas Z
Customer Reviews for Bauers Custom Hitches
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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the team was very flexible and got us on the road
James Zeverything went smoothly and the facility was clean and easy to deal with
RANDALL PEasy pick up and return
James WThe person was rather rude when I brought the trailer in, but the drop off otherwise went well
JUSTINE AThe young man that took care of me was excellent. The owner of the joint was terrible. He had 5 people waiting for either rental or other things and made the young man do everything. Not sure what he was doing, but not cool.
Donald PThey are under staffed.
steve bI hate the company's requirement of only on-line service and app services. Your company need to update your security system daily, otherwise many individuals will never have access to your website. All my device system are strict about not visiting any websites that doesn't take security seriously. Therefore, I was unable to open any attachments or emails. This non human services or paperless has only frustrated me. Other rentals service locations don't require this from there customers.
Angela EChristian did a great job! Thanks so much for all you did to help us!
Laurie TI was surprised at how much effort was needed as a customer to navigate through apps, take pictures, etc compared to past rentals with Uhaul. While I realize this is described as a way to protect customers, I came away with it feeling like I was doing more work than necessary to simply rent a vehicle. I miss the days of showing up, processing, getting a key, and dropping off (not having to use an app to avoid a return charge, take 10+ pictures and upload on a slow app, etc).
TIM EFinding a place to park the trailer was a bit difficult but, a minor inconvenience,
Donald KGreat service!
SAM CWith snow storm coming, I changed my plans and returned trailer a day & half early. I did get credit for those days. Thank you for honest business. If in need in the future, will use this location
Sid MEverything thing went very well. Quick check in and when I brought the truck back, it was equally as fast.
Gary DI only saw 1 employee when I dropped off the trailer and packing blankets I rented. I am not proficient in backing a trailer, and I was asked to pull it around to the back and back it into a particular parking space with little maneuvering space. I actually surprised myself that I got it the first time I tried! An employee would probably back it in further.
Holly JI was told it had 10 miles to the gallon and had only a half tank and that my destination was over a 100 miles! So I filled the tank at $54 , drove way less than 100 miles, and got 14+ per gallon and therefore wasted $49 which I wasn't reimbursed! Also the steering wheel shook so bad I had to drive really slow or it felt I was going to lose control of the van!! Apparently someone messed with the lane button I found out later!! Very annoying and scary
Sherri BClose quarters navigating a big truck in, but helpful service.
Charlie BAffordable, friendly, helpful
Frederick DProvide information on fuel level on return, or have it mostly full.
Denise GCharging for gas used based on actual mileage used rather than asking to top off the fuel tank seems more fair. I put 28 miles on a van for my recent rental and had to put in 3,9 gallons of gas in order to top off the gas. Do the vans really get 7 miles per gallon?
Kim KI love this place! It is convenient for us and the service is always efficient and friendly. Both the check-in and return processes were quick and easy. We always use Bauers for our Uhaul rental needs and we'll continue to do so in the future!
Andrew CCouldn't do photos when checking trailer in on the UHAUL app.
Thomas BGood customer service
JIMMIE SThe truck is clean and the staff are friendly and helpful. Merci
Salin CEquipment was not in the truck, had to grab it from shed. Missing Dolly, had to take appliance dolly. Pads in shed were dirty. Self check in took way too long.
William SParking is a bit tight
MOHAMED HLocation was fine. Major Problem though is the trailer size as listed is completely false and inaccurate. The 5x8' trailer is much much narrower on actual measurement and i had to rent a larger , more costly trailer resulting in the need to change the hitch receiver and the car I was using. This is false and misleading advertising by u-haul.
Edward CThey are convenient. Extended hours. And gas station on site.
Casey CI paid ahead and when I dropped the trailer off after hours, I was charged again. I paid $105 ahead of getting the trailer. And after I returned, it was $70. It seemed I was charged less than so maybe I'll be getting a refund for turning it in two days early? I don't know. I just figured I would pay and work it out with the Bauer UHAUL dealer tomorrow. But this seems like a system error and if not, I was not provided context as to why that second charge was needed. It was frustrating. Otherwise, great experience.
Steven LVery nice friendly staff but most impressed by the way the owner took his time to explain everything. I have never received not even close the kind of customer service like Mr Bauer the owner provide it to us.
Luis Rthe location is nice. i had difficulties using the app and had to call customer service. Megan walked me through the process and made it all work. the app was having difficulties locating my phone and recognizing the location QR code.
Ken WVery helpful and clean.
Joe SReturned at 10:30 pm, which is hard to judge
Stan SGreat helpful staff!
Richard TThe staffs were very professional and friendly. They helped making the process as transparent and easy as possible. I strongly recommended this location.
Trong PThe gentleman was all alone because two people didn't show up for work, he did an excellent job.
Joy Hstaff was great
carter bI rented a uHaul from Shokapee for 8:30am. I was informed the day before that I had to go to Minnetonka and the truck wouldn't be ready until 9:30. Not convenient! Along with this, my dropoff changed as well causing more inconvenience.
Lana SWas not advised of return time ir procedure if location closed. Returned equipment several hours early when location closed. Made multiple calls to ensure all was okay with return. Was promised a call back at least three times. Never got the promised call. After closure, someone called me from uhaul. He said advising customers of procedures was "complimentary and uhaul expects customers to read contract on phone, even though font is about 2 points. , I think uhaul has really deteriorated.
MAry SGreat staff; very friendly and helpful.
Richard TThis was the worst location I've dealt with customer service wise from any other uhaul location I've rented from. The woman working the deal was condescending and flat out rude. I rented a 6x12 trailer and my fiance was with me. He drove our vehicle to the rental location & also drove our truck to the spot where the trailer was located and backed the truck up to the hitch. The rental rep very rudely said "Who are you? You can't be driving". He literally backed the truck up to the hitch for me and I was then going to drive. The rep made it very clear that we were an inconvenience and that we were following "HER RULES". We then finished our move within 1 day and retuned the trailer around 8pm that same night. I called the store the following morning advising that we finished early and was again met with rudeness. In the past when I've returned a truck or trailer early, I've received a refund for the days remaining on my reservation. That wasn't the case here. Overall the customer service here sucked & the team working was a mess. Not happy about the experience.
Kayla BEveryone was very helpful from start to finish
Leo BI was very pleased with the Ford van...wow what a great vehicle. I was not happy with some additional charges on my final bill.
Wayne VThanks for great service!
BRIAN PStaff was less than helpful - just came away with a bad feeling. I will just find a different Uhaul. The "attitude: and the jerky behavior - just made me feel like I was a bother and NOT a customer.
CHAD OThe guy who checked me in and out was great! awesome experience!!
CHAD ONothing. Everything went great
Ron BI lake the way they friendly they are.
abdulaziz oThe communication is lacking between themselves. I made a reservation and told me it wasn't placed.
CECIL KAwesome customer service and support!
JON WRude customer service. Tried to scam me into buying equipment at a very high price. What a dump of a U-Haul service center. U-Haul should be ashamed of this location.
Christopher Csuper speedy in and out as well on the return. thumbs up!
Phillip SThe guest service was fantastic. I would say that if someone rents a hitch with a trailer though the representative should be able to see if it's been reserved or not.
rick dWhen a customer asks for help with newer technology because they don't understand, please show not just explain. It took us more than 20 minutes to figure out how to start the vehicle after asking for help twice. I never figured out how to upload pictures of disputed damages then we had to leave the area, time restraints.
Veronica BIt was a fantastic experience!
DAN OThe back tires had no tread
Tom H