I scheduled my pick up for 430pm. Get a call on my way asking if I can come early cause the woman needed to leave to pick up her grandkids. Get there and the woman was less than friendly, the other woman locked the keys in the uhaul and had to do an equipment exchange due to it being after hours. Then the uhaul I rented continued to overheat turning my 8 hour move into a 14 hour trip. When speaking with customer service was informed the equipment shouldn't have been rented out in the first place due to overheating issues in the past.
Colbi T
Customer Reviews for Beard Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The jack would not raise without a lot of force when I picked it up. Then, when I arrive, brought it back, I could not get the trailer off the truck because the jack was not working at all. The staff was kind enough to finally get a jack to jack the trailer up off of the trailer hitch.
John CI would never recommend this pick up location to anyone. The owner is extremely unprofessional and rude. Gayle displayed zero professionalism. She had a nasty demeanor, she was smoking outside the companies property and displayed poor communication skills. Not only is this bad service over all this isn't a good representation to the U Haul company.
ALEXUS HThe location was ok. But the truck smelled of manure in the interior, the windshield was majorly cracked, the passenger door was banged up and dented, and the back was full of dirt, broken shards of glass, and other debris.
Mitzie FThe lady was very rude while picking up the truck. We needed the tr
Heather HThe location was far below fair, the hours listed had it opening at 11am, when I got there it was closed, had to call to have some one come out. Upon returning the unit, no one was available to do the return, had to do it all online or wait until whenever they got back. Not a good way to represent uhaul. The unit itself was just fine and had no issues with it at all. Will not rent from this location in the future
Jeff MCustomer service was very bad. Woman working was rude and not willing to help. Would not recommend.
DAVID TOur experience working with Gayle Beard was outstanding! We would recommend her services to anyone!
Henry ULights would not work on the trailer. After trying several things, your agent assured me it was my vehicle's problem and I needed to take it for repairs before I could take the trailer. I took my Toyota to the service shop and paid $79,5 to be told my vehicle had no problems. I went back to Uhaul and told them what I had discovered and was then offered a different trailer which amazingly worked on my vehicle. The agent refused to consider refunding the money they had sent me to the auto shop for originally. I do not feel I should be responsible for doing as I was instructed only to learn the problem was with the first trailer. We have rented from Uhaul many times without any issue so I know this is not how you normally do business.
William SWas rude
LISA VThe hooks on the safety chains are bent at too acute of an angle. The wouldn't fit my class four hitch without using an S hook.
David BIssues with pick up/drop off related to U-Haul site issues. Delayed both.
Allison LExcellent service à la clientèle
David BThe young lady that checked me in was wonderful despite a computer issue. The truck did fine but the exhaust had holes in it.
David BThis location made our move super fast and convenient!
Juanita TVery Very poor customer service, tried to be polite to change a bad attitude but representative wasn't budging. So I think it best I take my business to another place . Sorry just being honest here
Robert JKindness and professional
Paul RThe person I returned the vehicle to was very grouchy and claimed she didn't have a spot for the vehicle to be parked and said I can't believe they told you to bring it here. Well, it was the Uhaul website that allowed me to choose this location for return. If I ever had to choose this location again, I would not.
Mike SGail doesn't know what the he'll she's doing except to lie and manipulate. Also be quite rude and most disrespectful. She gave us a 20'truck when we reserved a 15' truck. Claimed she didnt have a 15' truck yet later said 1 was on her lot but didn't know it. Also said go there later on and she may have a 15' truck coming in. Fast forward to we arrived at destination chicopee ma. And how Joe had to call Gail to ask why mileage was off as we had a receipt for a 20' but came with what our original reservation of 15''truck. Gail told how she looked all over the night before for the 15' truck. She didn't know where it was. The 15' truck was the 1 someone had for a few hours according to Gail
diane zBetter check in and awareness of equipment availability.
PATRICIA CLovely lady helped drop off to be quick and efficient.
Cynthia KEverything worked great no problems.
Joey CWe have dropped off 2 vehicles at this location. They smoke inside their office which is unusual in this day. When we expressed that the truck leaked we were told that UHaul very rarely checks the trucks. There was zero concern about this issue. Hopefully the next person with this truck doesn't have items that will be ruined with water.
Jamie KDropped off before they opened.
Matthew PDealing with the person at the office was a delight! Will be back for any future needs uhaul can provide a solution for and will recommend any friends and family.
Sam HNothing to comment
Nathan RThe lady was rude the whole time we was renting the truck! She was hateful and smart and never even said thank you in the end. I've never had such rude customer service! She didn't explain nothing, not even the location of the truck we just rented. After handing me my card back she informed me that she wasn't sure how I would be refunded my deposit since I paid wirh a prepaid card. She could've said it wasn't allowed or explained BEFORE CHARGING MY CARD! but she didn't and when I came to get my deposit back two days later because of a Sunday, I was told it would be refunded in 3-5 businesss days back to the card it came from which is impossible because it's a prepaid card! And she knows that snd knew it whole time. I STILL HAVENT RECIEVED MY $70 BACK FROM UHAUL! I will never use ur service or go to that woman's shop again ! The customer service is so bad with both I never want to deal with either of u again ever
ALEXZANDER SVery helpful people.
ALBERT HToo many over charges and they keep charging me. It's October and we moved in May.
ELECIA SInside of the truck was dirty and smelled like smoke.
JENNIFER LVery friendly and helpful.
STEPHEN Sa little smoky inside
David FThe mileage was wrong on the contract and I have to pay for the difference not very happy
SHAWN CThe 15' Truck rented leaked during some down pours during our travel, getting some of our boxes damp, nothing drastic, no reflection on the rental location
Brian CInstituting a cell phone policy would be helpful. At this location, I waited for the clerk to get off the phone with a family member only for her to periodically stop assisting me to read a text and respond. This occurred at least 5 times while she was pulling up and printing paperwork for me to sign.
Michelle KSee other review I submitted
ROBERT DI was supposed to pick truck and trailer up at 10 am, I showed up at 930 and there was a problem with my reservation of the trailer. After 3 calls to uhaul customer service and an hour and a half wait time it was finally resolved. Then when I asked about hooking up trailer to truck she said she was the only one there and couldn't hook it up so I needed to if I wanted to take trailer.
ROBERT DComputer system was down, had to call someone to complete my rental.
MICHAEL Sjust what we needed for moving the few things we moved. It was inexpensive and we were glad to find a dealer close
JORGE M