Difficult parking area
Theresa M
Customer Reviews for Beaufort Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Outstanding staff and service. Nice, clean and personal.
NOAH DSuper easy parking lot to drive into. I called ahead and they gave me directions to the back entrance.
John SIMPOSSIBLE to drop off trailer!!! Very limited space to pull in and park trailer! Would NEVER choose this location as a pick up or drop off location!!
Melissa BExtremely helpful and friendly. Weather was awful that day, alot of rain but the owner was extremely nice and waited for us to get there and helped get the trailer hooked up. Great location!!
Kyle CThe manager is a great guy and was extremely helpful. Very easy transaction that exceeded my expectations. I will use them for all of my moving needs.
Dan HThis truck did not have window washer fluid. Pick up and drop off were extremely easy.
Linda NIt was great from pickup to drop-off. Everyone was helpful and fantastic
WILLIAM TExcellent customer service. The manager explained everything concerning the rental.
JACOB WNot a thing
TAYLOR SWilliam and the owner were both helpful in dealing with various communications generated by U-Haul.
RONALD GGreat uhaul location. Outstanding service
John SVery helpful and accommodating
Thomas A. The owner/manager, William, provided exceptional customer service.
Chuck WVery friendly and helpful.
Gary SWilliam is fantastic!!! He made it a great experience!
Janet EJohn is the most friendly and efficient person I have ever dealt with at Uhaul.👍🏻
Rick CThis facility is extremely hard to pull into since it's directly on/next to a very busy road and there isn't much room for maneuvering
JEFFREY HVery helpful w/ customer service.
NARAVAHN PThis location was not marked well at all. For someone being from out of town I had no clue how to get this trailer back into the yard. It was a Saturday afternoon and the office was closed for the day and the gates were just open. After driving on the grass and over the curb I did get the trailer into the yard. I then noticed another entrance way in the rear. Not user friendly at all.
Tom MVery helpful. Lots of excellent advice about renting and returning trailers. Also provided advice about local restaurants and tire repair. I'll always request this location in the future.
Benjamin PEasy turn in
Beth PVery friendly and super helpful best in the area
david sThe store employee was a racist, and talked negatively about another uhaul location ran by "dot heats"
Virginia CThis experience was absolutely amazing. I've already been recommending this location.
Esmeralda RIt was closed when I dropped of the truck. The entrance and parking are poor.
Robert SYour network was down for hours. We had to return several hours later to pick-up our trailer. The trailer didn't have a jack to disconnect it from our truck overnight. I had to purchase a jack to perform this task.
David ENo space to park, took 20 minutes to cram into a spot in the 15' truck. Was struggling to find where to deposit keys and all the sudden there's a staff member inside who never offered to help during the parking.
Brittney SBluffton was requested and original reservation. HQ switched to Port Royal, then to hardy like then back to Port Royal - last three within las day. Your logistics needs help
WILLIAM MWork on your customer service skills for this location.
Ashley BJohn was very helpful. No fault of the location but this place was 45 minutes from my location and U-Haul gave me no option to return at the 2 closer locations.
DANIELLE NThe worker spent more time complaining than just getting me my vehicle. Although its note this locations fault, Uhaul decided to call me 28 minutes before my 9am reservation to tell me that the original location did not have the size truck I ordered. So they told me to go to one location to get the truck and drive to another location to get the trailer. The worst part of it was when I went to go pick up the truck, it was a location that's CLOSED on wednesday. So then I spend the next 3 hours on the phone with uhaul to find a truck. Then I get to this location and the guy is mad at me like it's my fault he has an unexpected truck pick up. This was just a horrible experience to get a truck I ordered 2 months in advance. The icing on the cake was that the truck leaks water from the top of the cab on both sides when it rains. I was caught in the rain twice and got my back soaked because of this. I am highly dissatisfied with the services I received. I would like to speak to someone at corporate about my experience during this reservation.
Ovell Severyone at this site was very helpful and courteous
Gary CVery helpful!
Mark LOutstanding experience! Arrived just a bit after closing and was treated like royalty. Je la recommande fortement.
MATTHEW DEasy drop off location…dropped off after hours(is why personnel is not applicable)…clean facility…easy in and out…will use again. This survey would not accept "not applicable " on …were personnel friendly. The facility was closed….so I answered yes.來
Katrina CFantastic customer service on a really busy holiday moving weekend. Easy pickup and drop off.
Kari SAll went well. The employee was very helpful and knowledgeable. These types of employees are hard to find these days, so do what you can to retain him (raise, bonus, time off....).
Dan JOutstanding customer service! The trailer was ready for pick up as scheduled.
Jim MGreat experience and customer service. Very friendly and helpful. Would recommend this location without hesitation.
Michelle SBill is great.
Vincent Bsuper friendly, truck clean and ready to go
Douglas DWilliam was very helpful; he explained all my questions and ensured that my truck was reserved properly and available on-time. The vehicle was well-maintained and clean.
Katherine GI received GREAT customer service!!
CRYSTAL SWilliam was great with his customer service. He made sure that the vehicle was available and ready. I tried to use the app to check in but was not working so check in on sight was done smoothly.
Kwame SThe team there at that location was very friendly and very helpful.
Cynthia WVery friendly and knowledgeable service.
Goerge LExcellent customer service.
Brenda LNot applicable. Good job!
Kimberly SIt was easily located and the staff was nice and friendly. It was a super easy process from completing the contract and hitching up the trailer to our truck.
Joanna SExcellent service à la clientèle
Tithanie VDidn't put Enoug Gas in the truck 4 My Travel I have to pay for Gas twice
Mimi PThese guys r great no prob at all
Shanka MThese guys are models for business could learn a lesson. They were efficient, courteous and understanding my needs and my move. The facility was clean easily accessible and presentable. Everthing was better than expected. Wonderful job! Thank you over and over
aaron HThe store manager was an amazing person, super helpful and professional!
Patricia SNo improvements necessary. The manager and owner are great to work with. This location should be the flagship for how all U-Haul places should run.
Yolanda RExcellent service à la clientèle
RICHARD DThe owner made renting so easy. He was very friendly and explained everything to us. It was the best experience I have ever had woth Uhaul. All of your locations need to be trained like he was. Incredible experience!!
Billy KEverything went really smooth. Everything was ready to go. He walked me around truck and made sure I had everything set up even got mirrors adjusted for me. Will do business with again.
Lonnie SGreat location and excellent staff!
WILLIAMANTHONY Ei canceled this, there is no parking, did not fit mt needs
Michael M | RéservationI have used this facility on two separate occasions and have been completely satisfied with the service and pricing.
Rick O | Expérience généraleThank you for everything.
Azoora R | Expérience généraleJohn & William have been most helpful throughout the course of our storage needs. They graciously set us up, even on short notice, when our movers delivered our belongings before we could move into our house. They've both been courteous and professional in answering our questions and dealing with any billing issues. We would definitely recommend this facility!
Ann M | Expérience généraleWilliam and John were both soo friendly and helpful. I would highly recommend this facility for both U-Haul and storage. One of the only storage facility's to have a clean environment and very helpful staff that understand every need you may have and gladly help you through it. If I ever need storage or truck rental services, Beaufort Self Storage would be the only place I would use! Soo grateful to have met them. Randall Rewerts
Randall R | Expérience généraleIncredible staff and very accommodating. I am very happy with this facility. This will be my go-to business for moving and storage. Nice to know they are always there and ready to support.
William H | Expérience généraleBeaufort Self Storage was a very convenient location in Port Royal. William was very helpful, knowledgeable about the facility ,efficient and accommodating to us. We would recommend this facility.
Laura J | Expérience généraleI have been a customer multiple time in the past few years and the staff has always been absolutely wonderful and helpful. Always clean areas and wonderful people!
Kathryn M | Expérience généraleEveryone was friendly and went over and above to help. I would definitely use again if ever in the need.
Katherine L | Expérience généraleVery clean and efficient storage space
Madison H | RéservationVery helpful and well kept.
Guy T | RéservationThe 1st month free that was offered online was not honored . Had I known it wouldn't be I would have definitely booked my storage at a facility that honored the promotion with the uhaul partnership
Allasha B | RéservationI cancelled my reservation for the unit prior to my move in date. I am no longer in need of a storage unit BUT if I do in the future I definitely plan to use your facility. Merci!
Sandi S | RéservationVery nice even helped on a Sunday when they were closed!
Kelsey K | RéservationAucun
Steven T | Expérience généraleBeaufort self storage is wonderful. The staff is great the units are clean and most of all they have 16 Cameras and a huge fence to keep my stuff safe. They sell Uhaul boxes and rented a truck to move
John S | Expérience généraleAppreciate your business
India R | Expérience généraleThank you so much...i will return if I need a self service storage..will highly recommend to my family and friends
inez m | Expérience généraleHad unit for 2 years. No problems. Would recommend the facility. Hours convenient, staff very friendly and helpful.
CAROLYN L | Expérience généraleThe gentleman at the office was awesome!!!
fran r | Expérience généraleI am so glad that I chose this storage facility! It was quick, easy the gentleman who helped me was fabulous. The price isn't too shabby either. I'll highly recommend them to anyone.
KELLY H | Premières impressionsFacility and workers were great!
TRAVIS L | Premières impressionsMight need a bigger storage.
Privacy R | Premières impressionsManager was extremely helpful and friendly during our move!
Privacy R | Premières impressionsThe facility was very neat and the clerk was awesome. He walked me to my storage unit and explaines somethings and then we completed the paperwork.
MIOSHI G | Premières impressionsThe people at the office were great. Everything was explained fully. The unit was clean. The payment processing for the initial rent and on-going was easy to set up. Glad I picked this location.
Privacy R | Premières impressionsGreat service. The whole process went smoothly.
Privacy R | Premières impressionsThe facility is very clean, owner is super nice and helped my fiancé when he needed it.
Privacy R | Premières impressionsIt was fantastic
Privacy R | Premières impressionsVery clean and secure, manager was very accommodating. Convenient unit
Privacy R | Premières impressionsGreat and helpful.
Privacy R | Premières impressionsWe were informed that they do not participate in any programs with UHAUL for first month free. She said she would discout the first month
Privacy R | Premières impressionsdidn`t end up needing the unit, but the manager was very nice
Privacy R | Premières impressionsOne of the smoother activities of the week
Privacy R | Premières impressionsGood staff, units clean, reasonably secure.
Privacy R | Premières impressionsVicki is awesome! Very quick to respond helpful!
Privacy R | Premières impressionsVery quick to respond. Polite and professional. Would definitely recommend. Highly satisfied customer!
Privacy R | Premières impressionsVicki was so accomadating for me. I was in a hurry to get my son to the airport. She went above and beyond to help me.
Privacy R | Premières impressionsVery helpful
Privacy R | Premières impressionsThe manager of the facility was very helpful and nice. The unit was clean and easy to get to.
Privacy R | Premières impressionsDidn`t seem friendly.
Privacy R | Premières impressionsTrn rad tght esp w/lg uhaul Mine-26` Shld say no lg trucks Hd to rtrn it diff loc b/c of sz Drs nt high, esp w/rsd conc lip for flding Lns slope so un/lding hrdr w/lg obj or trk w/rmp Car/pk-up bttr
Privacy R | Premières impressionsProprietor was very helpful and pleasant. I moved in during a downpour and was happy to see a nice dry storage unit.
MARGARET E | Premières impressionsGreat service!
Privacy R | Premières impressionsGreat service!
Privacy R | Premières impressionsUnit reserved not available. We received a call to notify us ASAP so we could make other arrangements.
Privacy R | Premières impressionsMet all expectations. Clean and accommodating.
Privacy R | Premières impressionsAlthough our move didn`t happen. I was very Impressed with the online services, and cheap competitive prices.
Privacy R | Premières impressionsabsolutely great
Privacy R | Premières impressionsAbsolutely great!
Privacy R | Premières impressionsFacility very clean and accessible. Vickie very helpful with final directions. Admin process was simple and quick. Definitely recommend to anyone needing storage in Beaufort area.
Privacy R | Premières impressions