Was charge overcharged an additional $179 for nothing. Will be calling.. in morning
Joseph Clark
Customer Reviews for Bedell Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wonderful staff.
Scott GuessWonderful people that work there in Bel Air Maryland.
Scott GuessFriendly service.
PAULA BUCCIGreat service
Richard DelarondeVery professional and helpful. Fast service with a smile. Very convenient location.
Barry PlatoExcellent People Working there , GOD Bless.
Aaron Bannerman24/7 After hours drop a day early. Sucks I couldnt get a credit for the shorter rental but again not the drop off location issue. That's on Uhaul and their lousy customer service.
Richard McGillThe Family who owns this business are wonderful people. This was the best experience I have ever had with a U Haul rental facility and I have had many. The business was clean and they were the kind of people you wish you can deal with every day. I hope U Haul recognizes this business and let them show some of their other facilities how customers should be treated. Dan S. Bel Air, Maryland
Daniel ScianimanicoI was charged for a dolly even though it was not in the truck and I sent a picture before hand verifying that it was not in the truck!
Chaunice MarcusClose to home. Personnel worked with my wife to drop off the trailer while I was still on the road.
Jeffrey ColeThe people were friendly and easy to work with
John AgeeNo one to check us in as area was c loved for vacation. Online return was helpful
Steven WhiteYour services were great. I wasn't able to use rental because I got it stuck. But will come back if I need it again
lisa beckTruck was dropped off after hours.
Bobbi HagueGreat customer service with a great price.
Richard IsaacSuper friendly, informative and very easy to identify options.
JOHN HAKERGreat place, great people, thank you
Eric LaveryThe truck had some damage on it. The truck was missing my moving items such as dolly and pads. Other that that I used self check out and it was easy.
Kevin SherwoodNothing it was very smooth from pickup til returning
Norman McDermottThis location is so convenient and Now I found a New auto repair company. Everyone is so polite. I recommend their service.
GAIL NOSBAUMHelpful and happy to help; was an easy smooth transaction and experience
darin pembertonI got information about drop off to three locations. They were At reservation, at pick up, and text message. The 800 phone number was always busy.
Robert DurginVery helpful
andrew wistReally appreciated the personal service at this location.
Donna VernerMy beef is with U-Haul, not the pickup location. I think it's wrong that U-Haul is pushing responsibility for most of the rental process on the consumer. I don't feel like I got any service from U-Haul but instead did all their work for them. I'll be trying a different rental company next time.
John zimmerWhen I returned the trailer at the other location, they said it's an unsafe practice to detach the tow trailer while the car is still on it (they said there's a flipping risk). I did it twice based on calling and asking Bedell, and nothing bad happened, but - not sure - you may want to reconsider that advice?
ALBERT ROBERTSONStaff were very helpful.
Graham SilsbyEverything went extremely well. Quick and efficient.
JERRY CORNETTNothing to improve. Wonderful customer service and friendly atmosphere.
MARIE CARROLLGreat experience. Quick and easy. Worked out perfectly for me..
HERBERT WORLEYThank you - it was all so easy!
Dale GreenCoolant was low. Washer fluid was very low. Inside of windshield had not been cleaned in a very long time. Pick up personnel were immediately responsive to request for fluid top-off. Dispatch centers must be more thorough in servicing vehicles.
PETER SILTONThe lady charged me for things that I shouldn't have been charged for and then wouldn't answer the phone when I tried calling to see what happened. Awful awful place! Don't go there!!!!
Bryan CouchVery quick service
KEVIN SKINNERTruck air conditioner did not work and it was very hot the three days we moved.Had to clean windows.Will not use U-Haul trucks again.
William HilkerProfessional and friendly service. Received a call prior to our departure and flexibility of truck use due to uncontrollable circumstances.
Jamil GangcuangcoI used after hours drop off. No issues with the website, easy to use. This location is very dark after hours. The sign is not lit from the road either so I drop past it the first time. I'm glad I was with my husband. When I was trying to sign in to my account it kept saying I did not have a rental or a reservation. SOOOOO FRUSTRATING! I finally found my confirmation number and was able to use that. And, after filling the tank with gas, and noting the gas level on the website (which was the correct amount of gas) it said there would be a $9 charge? I disputed that. Doubt any one will follow up.
Edward HartmanMake signs bigger for uhaul drop off
Charles SeidlI had to clean and sanitize before use. I cleaned and sanitized before I sent it back and still cleaned when I got on your lot
FRANCIS OFFEIExcellent supportive staff, Pleasant rental experience.
PAUL GREENEThe lock boxes for the keys were horrible to get into!!! Took us an hour to open!! That's an hour we lost loading things in! Without WiFi in the area took longer too unless you have a hotspot.
Deanna Hammel