Customer Reviews for Beechgrove Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Paul delivered excellent customer serviceâ€" explained everything in detail. No problems at all!

Évaluation :

5

Much better than the one in Erlanger Ky

Évaluation :

5

The experience was great.

Évaluation :

5

Sherry went above and beyond for me made me at ease when I was stressing out from moving out of the storage and I appreciate it she went above and beyond for me thank you

Évaluation :

5

The truck was almost like reving sometime when you hit the break and would squeal when you put the emergency break on

Évaluation :

4

They were so accommodating our moving was delayed by 5 days and they work with us to make it easy with the whole thing.

Évaluation :

5

Scheduled on line... super simple and in and out fast!!

Évaluation :

5

Always have a great experience with this company! Thank you!!!

Évaluation :

5

U-Haul app

Évaluation :

5

Nothing great service, good equipment, and a fair price

Évaluation :

5

Always have a pleasant experience doing business with this company :) Great service!!!

Évaluation :

5

I use this location a lot. Always have an excellent experience! Thank you :)

Évaluation :

3

I had asked for a dolly but when my uhaul location changed they didn't seem to let the other location know it was needed.

Évaluation :

3

I payed 0,99 cents a mile then I had to pay for gas as well. Usually when I rent a truck I have to pay for milage or pay for gas, but not both. It charges me twice for the same thing!

Évaluation :

4

There is closer uhaul but this one had the size of trailer needed. Close & very nice people to deal with.

Évaluation :

5

Customer service was excellent. No complaints. Use your service repeatedly and it's always been excellent! Thank you!!!

Évaluation :

5

Very proficient....unhooks trailer where parked. No nonsense. Out the door in 10 minutes.

Évaluation :

5

Once a reservation is made it seems that U-Haul attempted to send me to their preferred location. I booked for this location because I have a storage unit there and was delivering furniture to store. I confirmed multiple times with the location that my size was available but Uhaul reservations seemed to want to send me to their company location. Poor customer service.

Évaluation :

5

Great folks always friendly and helpful! Facilities are great!

Évaluation :

5

ALWAY EXCELLENT!

Évaluation :

5

Moved closer to home

Évaluation :

5

Prompt, efficient, and unhooked my trailer without me having to move truck and park trailer. They were great.

Évaluation :

2

Charged for gas even though we put more than what was in there when we got it.

Évaluation :

1

Representatives did not ask or explain any details about mileage and how many miles they estimated to charge me for. Basically the mileage from pickup location to drop off location with a few extra miles added. Did not take into consideration where we had to go to load our belongings which was about 40 miles more in between drop off and pick up location. I was charged for extra mileage. Also my reservation pick up time was 1pm and the drop off time as 12 pm the next day and that isn't even 24 hours. When I realized the drop off time was 12pm I called to let them know that I was going to not be able to have it back by 12 pm and that wasn't Eve 24 hours. I was informed they would adjust the time to 2pm and implied I would not be charged for extra day but in fact I was. I was charged twice the amount for a one day rental. Representative need to be mor thorough in explaining and gathering details when renting trucks. I am disputing charges and will take my buisness elsewhere in the future.

Évaluation :

5

The ignition wouldn't allow me to turn the key. Seemed like it had trouble recognizing its in park. Had to sit for 10 mins trying to get the key to turn almost everytime I started it. Not sure what's wrong with 1071. Other than that everything was great.

Évaluation :

5

Well maintained facility and very secure. I haven't had a problem in the two years I used the facility. My only recommendation would be to raise the key pads at the entrance/exit for people in trucks. They currently sit so low that I had to get out of my truck to reach them.

Évaluation :

5

Staff at this location were friendly and helpful.

Évaluation :

4

We got there just as the business was closing. We had to do the entire process with toll-free help. As we unhooked the dolly and rolled it into place, the manager came out and told us good job. Would have been nice if he had asked if we needed any help. It took us nearly 30 minutes to complete the transaction.

Évaluation :

5

Excellent, secure facility. Sherry and her crew do an excellent job.

Évaluation :

5

Improve the check in process especially with respect to odometer and fuel level readings

Évaluation :

5

The truck seemed to need some steering work, ball joints or something. It died when it came to idle at a stop sign and the engine light came on. It started right back up and had no other issues. It worked fine for moving all of the large objects out of my house and into my new house that is 6 miles away, I wouldn't have wanted to take any long road trips in it though. All in all, my stuff is moved, I am happy.

Évaluation :

3

Lot is too small for amateurs to safely back in trailers

Évaluation :

4

Explain how to remove the locks on the lock boxes. It took my 10 minutes to figure it out.

Évaluation :

5

Great and friendly staff. I checked in on line and was only in the facility a very few minutes. Thank you for Eva.

Évaluation :

5

The lady at the front is just the sweetest most hopeful person! I am so glad I found this location, I wouldn't trust my things anywhere else.

Évaluation :

5

The employee that helped us was very kind and nice. He did a wonderful job explaining what we needed to know when renting.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

The door latch on the truck was iced up and took an hour to get door open. Windshield wipers didn't work. I had to keep stopping to clean off windshield.

Évaluation :

3

The truck we rented was on empty. It had 42 miles of driving left before it ran out. I had to go out of my way to fill it up. That wasted at least 30 minutes of my day. The location where I reserved the truck, called 2 days before my rental to tell me that the pickup location had changed to this address. As they didn't have the truck or tow dolly we had reserved weeks earlier. That's poor business practice. We were told that this location didn't open until 9am. That was false information as this location actually opened at 8am. Thankfully we arrived early and were able to get the truck before 9am. We returned at around 4pm to hook up the tow dolly to put our personal vehicle on it. After hooking up the tow dolly and securing the first wheel, we learned that the other part of the dolly was broken and we had to unhook everything. Again, unacceptable. The service rep at this location offered to call other locations to see if they had a tow dolly but that would have taken another hour or more to located and then drive and get hooked up. So instead of riding together, my wife was forced to drive the 900+ mile trip by herself. Plus the additional cost of gasoline for my personal vehicle. I was also yelled at by the owner while we were trying to hook up the tow dolly stating that we were "Blocking the entrance to the facility" We weren't as the owner himself was able to get into the lot. This was one of the worst rental experiences we've had in many years. Thankfully we moved away from Northern KY and don't have to worry about using this facility ever again. If you need a truck or anything moving related, don't come to this facility. Try someone else.

Évaluation :

5

Great customer service. Easy communication

Évaluation :

5

Beat up older truck, ran good with supplies provided

Évaluation :

5

I was very disappointed that I had to BUY a trailer hitch ball to be able to use the trailer. The ball ended up costing me more than the trailer rental itself. Bad business plan to have a bait and switch operation!

Évaluation :

5

None. It was an awesome

Évaluation :

5

I've really really appreciated renting with you.

Évaluation :

5

Great staff

Évaluation :

4

Very pleased with the service and facilities. Left because I no longer need a storage unit. My monthly price went up 30 % in three years.

Évaluation :

1

The truck had 180 000 miles and was not in good condition. Both window cranks were broken. Lock was seized on cargo door. Interior lights didn't work. Cargo light didn't work. Sounded like it had a hole in the exhaust manifold. Headlights were the worst I've ever seen.

Évaluation :

5

Always friendly and hospitable. Thankyou.

Évaluation :

5

The steering was a little off

Évaluation :

5

Stored my travel trailer there for about 18 months. No issues at all. Sold the trailer and no longer needed the space.

Évaluation :

1

Clean the vehicle and vacuum the animal hair off the seats, the van I got felt like it needed to be aligned and the wheel was a bit hard, also the service tired monitor system warning came on. I wasn't offer any recompense for my troubles wish made me feel like my experience didn't mean anything to them! Also the location has a cat inside the building and am allergic to the cat hair. Am a regular renter of uhaul and will not be coming back to this location.

Évaluation :

5

Nothing, everything was perfect, thank you.

Évaluation :

5

The gentleman working was very helpful and professional.

Évaluation :

5

Super friendly

Évaluation :

5

The storage facility itself was fine, the only downside is they raise the rates quite often, during my time there they increased my rate from $75 to $95 forcing to shop for another facility

Évaluation :

5

Thanks

Évaluation :

5

I have used this U-Haul company for the past 3 or 4 moves and I will continue to use them for any moving or storage needs that I may have in the future. They are family owned and treat their customers with the utmost respect and I appreciate their kindness. I also enjoy visiting the cat that resides there

Évaluation :

5

Never had any issues with the staff or facility. Great storage place

Évaluation :

5

This is the ONLY place I would keep anything of mine…

Évaluation :

5

Good place to store things

Évaluation :

5

Manager was rude and tried to squeeze more money out of me the place is a rip off a total joke

Évaluation :

5

This was the nicest storage unit I have ever had. The employees were so nice. Sherry is the best, anytime I had any problem she was always so friendly and helpful. Merci

Évaluation :

5

Thank you very much! You were all extremely helpful and honest. I am glad to meet all of you!

Évaluation :

5

john you have done a great job with this business the manager was very helpful

Évaluation :

5

Everyone there was very nice and very professional. And I really like the layout. Nice and secluded.

Évaluation :

5

No I haven’t moved out yet…maybe the first of April…

Évaluation :

5

Had a good experience every visit.

Évaluation :

5

My experience with Beechgrove was great, people are very friendly.will be back in the future.thank you.

Évaluation :

5

Great place!

Évaluation :

5

wonderful place office staff was very helpful

Évaluation :

5

My experience was perfect will use them again if needed

Évaluation :

5

Not only us the staff friendly and helpful but they also offer 24 hour access I think they are the only ones around that do!

Évaluation :

5

Wonderful staff! Very friendly and customer focused. Thank you so much for the great service. I will recommend you to others. Regards, Patrick

Évaluation :

5

I have been at this facility for several years and do not have any complaints. John and Sherry where always very friendly and helpful. Very reasonably priced. Thanks John and manager Sherry

Évaluation :

5

The office staff were very nice and very helpful with renting Uhaul's and storage units . They get the best I've ever worked with .

Évaluation :

5

We loved our experience! Great staff, great prices, lots of choices, and great hours. The safety was awesome. I could trust my stuff there at all times. Thank you for being great!

Évaluation :

5

The reason I moved my things out of this unit is because of the rude lady in the office who had the audacity to charge my account without warning. I came to move some stuff out of my unit on a Sunday since we are moving into a house. First of all, they were doing blacktop which I was unaware of. I didn't receive an email or a text. Also, I wasn't the only one there. A couple people were also angry about this as they too were trying to take things out of storage. Second of all, everything in my unit was waterlogged, covered in mold and completely ruined. I had to throw away brand new couches, mattresses, a brand new crib and all kinds of household decor because of this. The dumpsters were full so my husband did his best to put things where they could go as quickly as possible since the blacktop people were yelling at us to leave, which was also extremely rude. Us and some other people were scrambling to get our units taken care of and get out of there. It was also raining so I don't know how they were going to do blacktop anyways. What really made me upset was, a lady named Sherry called me on Monday while I was working. I called back and no one answered so I was routed to an automated system. A guy answered that and told me he didn't know why they called and left all my information to have the lady call me. The next day, still no returned call, so I called back again with no answer. The automated call center assured me my note was in there and that someone would call me back even stating they sent out an email to the specific person who called me. I was in New York at this time for a family funeral, when Wednesday I noticed a charge of $150 was taken out of my account. I was obviously enraged since no one had returned my call so I could tell them my unit had water damage and I was dissatisfied. I immediately called the unit and would you imagine, someone actually answered. The lady the answered my call was one of the rudest individuals I have ever spoken with in my life. She explained she charged my account because she is "5'2" and doesn't like cleaning up after people" she also stated that she "didn't care my stuff was ruined". When I told her about the blacktop people she stated "we called and told everyone." Which was also false. She ended up hanging up on me. I made my husband call back because I was so enraged. When he called and explained everything to her again, she explained she's too short to deal with the dumpsters and that's why she charged my account. She also stated she saw me personally on camera overflowing the dumpsters. I am 5 months pregnant. I didn't put anything in a dumpster. I even asked her if she charged the others who were there the $150 because they too were putting things in the dumpster and she said no she didn't want to charge them because we had more things. She also then said she was charging me another $150 because "her boss said she could". When we asked to speak to her boss/supervisor she stated he was out of town. We then asked how he approved of her charging my account fraudulently again if he wasn't there to hear the situation and she hung up on us again. I called my bank and they put a claim on the charge. I also canceled my card and filed a report with the damages that were done. When we returned from New York, my husband went and emptied out the rest of my unit and we ended up renting somewhere else. My husband went in the office and talked to a different lady who stated what we went through was wrong and my husband even mentioned how the dumpsters were overflowing that day so he had to put some things next to it. She responded: "That's fine. Rumpke takes care of that anyways. We don't touch it." So the lady that's "5'2" with blonde hair and a massive attitude had no right charging my account. I was a loyal customer for over a year and never missed a payment. The lady I dealt with on the phone is a disgrace to your company. I really hope you guys get her in check and work on your customer service skills for the future.

Évaluation :

5

Sherry is wonderful. She is very efficient and helpful and professional. Merci.

Évaluation :

5

My experience here was GREAT! The staff was sooo friendly and helpful. The units that I had worked out very well for my needs. I have also rented trucks several times and that worked out great too. Wonderful job Beechgrove! I am retiring so it's time to stay home. Thanks

Évaluation :

5

I have been a customer at this location for many years, and have been completely satisfied with the facilities, and with the service I've received. The staff are always pleasant and helpful. I highly recommend Beechgrove Self Storage and Uhaul.

Évaluation :

5

Friendly and helpful staff Would highly recommend

Évaluation :

5

Great place to store stuff. One day they thought I forgot to lock up my unit and they called me to let me know. It turned out to be another unit but I appreciated the call anyways. Secure and easy access to your unit.

Évaluation :

5

The owner was a jerk and he needs to get him a new shirt he has been wearing that one for ten years

Évaluation :

5

Customer service 2nd to none. Very clean place. Great people work here.

Évaluation :

5

I would recommend this location to all my friends and family. Very friendly owners. Easy to talk to and very knowledgeable. I would use this location again.

Évaluation :

5

Great facility, just had to tighten the belt.

Évaluation :

5

This was an excellent experience and Jesse was terrific. He went above and beyond to help me with everything and I really appreciated that. I would recommend you to everyone!!

Évaluation :

5

Everyone is friendly and helpful...

Évaluation :

1

It's really hard to leave a good review when you find out that you were lied to!

Évaluation :

5

Laurine was extremely helpful the day I picked up the lock. Initial res thru central loc was not too good, they were confused on location and what I wanted.

Évaluation :

5

The experience and the process was great! Will definitely recommend this facility to all my friends and family.

Évaluation :

5

We are very please with the storage unit. Check-in was seamless and Sherri was very friendly and provided with all the information we needed.

Évaluation :

5

The owner John was very professional and conscientious. I will recommend his facilities to everyone in need of them.

Évaluation :

5

This storage facility was very helpful and accommodating. Check in was very smooth. I also had to change the size of unit that I originally rented and she was very accommodating.

Évaluation :

5

Although I didn`t use the facility due to distance from my move, the manager bent over backwards to help me in my situation. If I lived in KY, I would DEFINITELY rent here!!

Évaluation :

5

great!

Évaluation :

4

I only wish there was a light to see into the storage unit or an electrical outlet close by so I could plug in a lamp. Other than that I am completely satisfied!

Évaluation :

5

There are many cameras,and you punch an id code to get into and out of the facility. Everything they have done has provided me peace of mind that my personal items will be safe.