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Asia A
Customer Reviews for Beer City USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excelent.
JAIME CTank not full at pickup
JAMES GRude customer service !
Jhoni LIt was a great experience dimple was nice and friendly and helpful
ANGELO SVery friendly and a speedy checkout
christopher bThe vehicle stunk so bad I could barely sit in it. It was horrible. Wet dog smell.
Jonathan GNothing. Everything is good
Wanderlin TNice truck good help.
William MMake sure your franchise maake sure they clean the truck especially the cargo area was a mess had to wash with a mop before using it then trash on the dash board stuff spilled on the center control area
Timothy MThe customer service exceptional! She did everything to help me with my order and everything was within the timeframe and all went smoothly. She was very helpful and very knowledgeable about everything.
Rachelle DNothing. Everything was fine.
Catherine Dprice change
tanya dlocation did not open on time, delayed plans by 30 minutes. Cab of vehicle was not clean. Service provider at location was friendly and courteous.
Kevin MGreat guy Scranton location
Brett GExcelent!
ROSA RDissatisfied. Your utility hand truck was clearly marked at $7.99. Deduction from bank transaction was $10+ when I returned the hand truck with $7 rental cost still showing. I complained to Uhall agent for price adjustment. He said "price went up" adjustment "ain't happening.? " Poor customer service; I want Uhall to honor their $7 advertised price.
Marcella BHave the return location not rip people off like they did to me. I dropped the truck off Saturday afternoon June 4 and they put on my receipt that it was dropped off Sunday morning June 5 and they charged me 40 dollars for being 1 day late when I was over 14 hours early returning the truck. I might not ever use uhaul again Dennis Lepre
dennis ltruck smelled like cigrettes, very rough ride and only got 12 miles per gallon
SCOTT RVery friendly at this location. On a Saturday mornings the regular U Haul is very busy. This was a nice and easy satellite U Haul.
WILLIAM WNo one was behind counter. Took 10 mins to find someone. They are Indian and really have no clue!
Kalie PI was very surprised as to how easy the rental and the drop off was. I would recommend uhaul to everyone.
Ronald MGas!! I have filled up gas more than it has. Can't get credit for that... it is hard to figure out how much gas need to fill up before returning.
KARTIK PVery easy to use app
JAMES MA lot with Black top instead of grass
DAVID DThe truck has almost an hour late for pick up. And due to this inconvenience we missed another very crucial appointment. This added extra financial burden. Also, when we made the reservation the quoted price was $113 but we ended up paying $170. The truck has not clean at pick up, we needed sweep it before loading. Can you please asses the above and kindly consider a partial refund. Thank you, regards. Laszlo Veress
Laszlo VOption to get the key from the lockbox as advertised on the website and online reservation was not true. I had to wait until the business opened up and then the owner was 30 minutes late opening the store.d
RONALD VAbsolutely nothing! Dimple was AMAZING!! She was so helpful, and was able to gather the 60 blankets we needed. She explained everything thoroughly and clearly and even helped us load the blankets on to the truck. What an asset to the U-Haul system is Dimple at this location!!
DYAN JVery friendly and helpful, and they sold beer too, what could be better.
Gregory VNo sense of customer service. The individual with in the Uhal chain has no sense of personal accountability. I will NEVER work with uhall again.
Vincent DVery fast in and out.
WENDY WThey forgot the 12 furniture pads and compensated me. Very pleased.
Elaine CI was over charged. I was charged for 2 days and the service location hang up on me when I called to report the issue.
PRINCEROY HThe app is useless frozen and had to contact support and then just used the website
Matthew AIt’s at a liquor store, the area looks off and finding the drop off location was awkward because the place doesn’t look professional.
JAIME CHave your employees come out and review a vehicle when you pick it up before you leave. I was blamed for $500 in damages that I couldn't have possibly done to the truck. Not happy.
Olivia AThe clerk was slow to respond, gruff in manner, said no paperwork was necessary, and grudgingly showed us where to put the trailer we had rented - in a weed-filled area that had a disorganized appearing smattering of U-Haul items. We were glad we had prepaid for everything in Nebraska before we left. Also, the address of the place is deceptive. We finally located the place after stopping at another U-Haul place a few miles away.
Thomas HReceiving my keys was a hassle. My order was done wrong, I was told owed more than I did because the worker was distracted, I was never told to return it with gas so I was charged extra for that. Upset at my experience.
olivia BInadequate parking for trucks and trailers. The representative however was very nice and friendly
Michael JArea does not seem safe and the lot that the truck was in was gated but all high weeds surrounding the truck
Anthony NLower rate
CASSIE KExcellent service à la clientèle
Angelica RThe vehicle looked clean but when I wiped it down with antibacterial cleaner, I saw how dirty it was. With COVID-19, YOU should be sanitizing every vehicle before renting. I don't believe U-Haul is taking this pandemic seriously or doing anything to protect their customers. I am surprised and extremely disappointed.
John RAttendant was rude. They did not have the moving blankets I ordered, and couldn't even tell me how many they had. They just gave me a bag of 5. I had to take my time on the phone to talk to UHaul and go to another store to get the blankets I needed.
doug mThis was by far the worst experience I have ever had!!
Kelly LThis is a shady looking location, took an hour to get checked out. All kinds of scary life forms visit this establishment, but the owners were very nice. Uhaul has a computer problem with the last page drop off location, this is the second time I had an issue, it should not take over an hour to get checked out.
James FWhen it came time to use the headlights, only one worked. The woman behind the desk was rude and disrespectful.
stevie sAccurately record mileage and fuel levels...Clean truck..
Jack HBEST EXPERIENCE I EVER HAD RENTING A UHAUL TRUCK FOR A FEW HOURS. THE WOMAN THERE NAMED DIMPLES SHE SAID HER NAME IS WAS SO GREAT. VERY HELPFUL.
CHRISTINE BSecond time giving this place a try very disappointed with the customer service, plus they try to over charge you for by telling lies
Linda ABe a little faster took about an hour to get the U-Haul but overall everything else was OK
MICHAEL DI feel certain I was overcharged. The clerk could not answer any questions. Never received an email detailing the charges. I plan to tell everyone I can what a terrible experience I had.
francis gDoes not accept checks at this location. Expected me to show up at a liquor store carrying cash to pay for Uhaul. Truck was dirty with cigarette ashes. Location did not have furniture pads or a dolley but I was still charged for them.
Ryan KThe guy barely spoke English, and there is now a charge of $75 on my card and I have no idea why I received that charge, because the guy didn't have me sign anything, didn't tell me anything would be charged, AND there was more gas in the truck than when I picked it up, so if anything there should have been a CREDIT to my account,not a charge.
Brian LVery well managed
James MThey have limited trucks so I had to wait 1,5hours for someone to return it
CHRISTEN HI recommend it only because it was the closest and only location near my final destination. Did not feel safe at location late at night.
claudio g