Customer Reviews for Beer City USA
(Concessionnaire U-Haul dans le voisinage)

167 évaluations

828 S Washington Ave   Scranton, PA 18505
(Across from McDonald's in the South Side Shopping Center)

(570) 344-4283

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 11h pm
  • Dim : 9h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(570) 344-4283

828 S Washington Ave
Scranton, PA 18505
(Across from McDonald's in the South Side Shopping Center)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 11h pm
  • Dim : 9h am à 9h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Obdulio L. 
Évaluation :
1

I was over charged. I was charged for 2 days and the service location hang up on me when I called to report the issue.

PRINCEROY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
4

The app is useless frozen and had to contact support and then just used the website

Matthew A. 
Évaluation :
1

It's at a liquor store, the area looks off and finding the drop off location was awkward because the place doesn't look professional.

JAIME C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARIA O. 
Évaluation :
1

Have your employees come out and review a vehicle when you pick it up before you leave. I was blamed for 500 $in damages that I couldn't have possibly done to the truck. Not happy.

Olivia A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susana D. 
Évaluation :
2

The clerk was slow to respond, gruff in manner, said no paperwork was necessary, and grudgingly showed us where to put the trailer we had rented - in a weed-filled area that had a disorganized appearing smattering of U-Haul items. We were glad we had prepaid for everything in Nebraska before we left. Also, the address of the place is deceptive. We finally located the place after stopping at another U-Haul place a few miles away.

Thomas H. 
Évaluation :
2

Receiving my keys was a hassle. My order was done wrong, I was told owed more than I did because the worker was distracted, I was never told to return it with gas so I was charged extra for that. Upset at my experience.

olivia B. 
Évaluation :
3

Inadequate parking for trucks and trailers. The representative however was very nice and friendly

Michael J. 
Évaluation :
2

Area does not seem safe and the lot that the truck was in was gated but all high weeds surrounding the truck

Anthony N. 
Évaluation :
5

Lower rate

CASSIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kat K. 
Évaluation :
5

Excellent service à la clientèle

Angelica R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia J. 
Évaluation :
1

The vehicle looked clean but when I wiped it down with antibacterial cleaner, I saw how dirty it was. With COVID-19, YOU should be sanitizing every vehicle before renting. I don't believe U-Haul is taking this pandemic seriously or doing anything to protect their customers. I am surprised and extremely disappointed.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saravanababu V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
1

Attendant was rude. They did not have the moving blankets I ordered, and couldn't even tell me how many they had. They just gave me a bag of 5. I had to take my time on the phone to talk to UHaul and go to another store to get the blankets I needed.

doug M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marisol V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia A. 
Évaluation :
1

This was by far the worst experience I have ever had!!

Kelly L. 
Évaluation :
1

This is a shady looking location, took an hour to get checked out. All kinds of scary life forms visit this establishment, but the owners were very nice. Uhaul has a computer problem with the last page drop off location, this is the second time I had an issue, it should not take over an hour to get checked out.

James F. 
Évaluation :
1

When it came time to use the headlights, only one worked. The woman behind the desk was rude and disrespectful.

stevie S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jennifer S. 
Évaluation :
1

Accurately record mileage and fuel levels...Clean truck..

Jack H. 
Évaluation :
5

BEST EXPERIENCE I EVER HAD RENTING A UHAUL TRUCK FOR A FEW HOURS. THE WOMAN THERE NAMED DIMPLES SHE SAID HER NAME IS WAS SO GREAT. VERY HELPFUL.

CHRISTINE B. 
Évaluation :
2

Second time giving this place a try very disappointed with the customer service, plus they try to over charge you for by telling lies

Linda A. 
Évaluation :
3

Be a little faster took about an hour to get the U-Haul but overall everything else was OK

MICHAEL D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
1

I feel certain I was overcharged. The clerk could not answer any questions. Never received an email detailing the charges. I plan to tell everyone I can what a terrible experience I had.

francis G. 
Évaluation :
1

Does not accept checks at this location. Expected me to show up at a liquor store carrying cash to pay for Uhaul. Truck was dirty with cigarette ashes. Location did not have furniture pads or a dolley but I was still charged for them.

Ryan K. 
Évaluation :
1

The guy barely spoke English, and there is now a charge of 75 $on my card and I have no idea why I received that charge, because the guy didn't have me sign anything, didn't tell me anything would be charged, AND there was more gas in the truck than when I picked it up, so if anything there should have been a CREDIT to my account,not a charge.

Brian L. 
Évaluation :
5

Very well managed

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa S. 
Évaluation :
3

They have limited trucks so I had to wait 1,5hours for someone to return it

CHRISTEN H. 
Évaluation :
3

I recommend it only because it was the closest and only location near my final destination. Did not feel safe at location late at night.

claudio G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
1

I went to location listed and circled as my drop off. It was in Newark NJ. This building / location didn't even exist. So instead of a smooth transaction. I and my girlfriend who was following me had to drive through one of the roughest communities I've ever seen with one man attempting to stop my girlfriends car at a Red light. One of the worst transactions I've made in a long time. Then on top of it I had to drive an extra 20 miles to another location. Call. Have locations switched This was a nightmare. I am disappointed in the lack of organIzation

alex W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN S. 
Évaluation :
2

Long wait and even made reservation in advance online

Ruth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

giovanni S. 
Évaluation :
5

The attendant was fantastic, helpful, and just a pleasure to deal with. I would highly recommend him again. He answered any questions I had and provided an excellent experience.

Cole G. 
Évaluation :
5

U guys need to fix the u haul site is so slow and the service cannot be completed in time because the site have alot of trouble and then not all customers can't wait patiently.

Luis T. 
Évaluation :
2

1) Understand weather was cold - but we had to wait 45 minutes to get the truck since the lock was frozen. The vehicle should be prepped and ready to go at the stated pick-up time. 2) The vehicle had a severe safety issue. The driver side wiper would not spray wiper fluid. This caused very poor visability on the interstate as we were constantly being splashed by other vehicles due to the melting snow & ice. I had to stop at least 10 times to throw snow on the windshield to clean off the salt spray. You can have your U-Haul drop-off location confirm what I'm saying. I would not send this vehicle out until that wiper is fixed, especially during winter weather.

Dave S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talisha E. 
Évaluation :
1

Ensure that all customers go to any other location. Close this location completely and start over in Beer City.

Robert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

crystalblue P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

yvette V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEANN K. 
Évaluation :
2

Location shared space with a beer distributor and sole employee worked for U Haul and beer distributor. He seemed unfamiliar with billing procedures and called someone for help. He later called me for credit info provided previously. Also waited in beer customers while working with me. Took one half hour to get the truck.

Jack R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lauren T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william R. 
Évaluation :
5

Excellent service à la clientèle

Melinda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arlene V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALF B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANNA B. 
Évaluation :
5

It was great

CHRIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jenard C. 
Évaluation :
1

First, my reservation was for a 4x8 trailer, which was made months in advance. I found out the night before this trailer was changed to a 5x8, much larger than I needed and wanted. When I went to pick up the trailer, the place was a dirty, old, beer distributor in a poor section of town. The clerk who filled out the paperwork, was using an old computer without a printer, so I received no paperwork or contract. The clerk also did not know how to attach the trailer to my vehicle. I needed to drive to the local UHAUL center to have the connection verified and my contract printed. This is the original location that I reserved the unit through. I may not do this again, due to the experience that I had with this rental.

Ryan A. 
Évaluation :
1

There was no country for uhaul just drop box

alex D. 
Évaluation :
3

Very nice staff. The employee who helped me was new and a part-time so the initial renting process was slow, but the 10' truck was clean and he was very helpful. Would recommend this place over waiting for a Lowe's or Home Depot rental pickup truck.

Rayven K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

renee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheri G. 
Évaluation :
3

It was in a dirty old beer shop, however the rep who helped us did a great job and made me feel welcome and our needs cared for.

Aaron S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andres R. 
Évaluation :
1

It took then 90 mins to process my rental. No one else was waiting I was only customer. I had to demand a print out if the confirmation that was emailed to me. They didn't want to give me the contract or proof of rental

Donna K. 
Évaluation :
1

This was by far the worst experience with U-Haul I have ever had. My "guaranteed ready" 20' truck was wedged in between a building and a large dual-axle ball-hitch trailer. I was just handed the truck keys and told everything was set. I inquired as to how I was supposed to get the truck out, and the attendant had to call his boss. After a long while, he attempted to back up another truck to attach its hitch to the trailer. He was not experienced in doing this and asked me if I could drive the truck to move the trailer. I was uncomfortable with doing this, but they offered me no other option. Eventually, I succeeded in backing the trailer out of the way. I lost about an hour of the daylight I had to load the vehicle, and when I asked for a partial refund for the awful experience of time and inconvenience I had to spend to free my "guaranteed ready" truck, I was told that "it was ready," and "it was not their fault someone dropped off a trailer in the wrong spot." I told the manager that I just wanted to give them an opportunity to fix the problem before I went to leave a bad review, but he didn't care. Adding to this disappointing experience, the place was dirty and the door was open, making it very cold and uncomfortable while filling out the forms that I had already filled out online, and the guy struggled with his English, so he kept handing me the phone to talk to his boss. The place also had an outdated system, using a personal laptop that was handed to me across the desk, so I could see the receipt, since their printer was broken. The overall experience made me never want to rent from there again, and we have already recommended to our family not to use this location. Consequently, I will be posting these comments on yelp and anywhere else I can as well.

Ethan B. 
Évaluation :
3

After reading the reviews on this location, I was worried to pick up here. We had a big move ahead of us and didn't have time to deal with the long wait time that was reported under the reviews. Although the guy working was new and didn't know what to do, he was able to reach someone on the phone who was able to help and get the process going. They were both helpful and got us on our way with just a little wait.

Katrina M. 
Évaluation :
1

Do not let this place rent U-hauls. It took me an hour to pick it up. They couldn't get any credit card to work. Finally called U-haul for take my credit card and the women said they were not doing anything right. Break lights or blinkers did not work but no one else had one in the area so I had to take it since I drove 4 hours to get it.

Patricia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward T. 
Évaluation :
2

The person working was nice, but he was inexperienced. It took him 45 minutes to process my rental. From the start I asked whether everything (insurance, furniture pads, etc.) was correct, and he said it was all there. But he was wrong about that, and he had to call the regional office to add the insurance. This was not the location I requested, and that's why I will not rent from UHaul in the future. I submitted a separate complaint about this through customer service. Due to the location change and the fact that the place they changed it to opened 4 hours later, packing the truck was delayed by 6 hours, which then pushed back my drive to the next day. It was a horrible and unforgivable miscommunication internally at UHaul. I will be moving 1-2 more times in the next year or two, and I will need to find a more reliable way to move next time.

JULIE H. 
Évaluation :
1

The agent walked with me out to the truck, pointed to the truck, parked in a grass lot next to a junk car, said here's my truck, then waked away. We didn't inspect the truck ,go over anything.

TIM W C. 
Évaluation :
2

Lacking customer service. Employee kept leaving us to wait on customers purchasing beer. Truck not ready on time. Employee had very little knowledge of why we were there even though we booked in advance for the truck. Tried to tell us that we had a bigger truck than we had booked and wanted to charge more. VERY disappointed with this location!!!

Melissa M. 
Évaluation :
4

Personnel very helpful...

Edward K. 
Évaluation :
2

Although the location of pick-up was not the issue. I was continuosly told to come back because the truck was not returned yet. Also, I ordered a 20 foot truck and was given a 26 footer. (too big)

James M. 
Évaluation :
3

Very pleasant experience! Rental truck was very well maintained!

nancy M. 
Évaluation :
5

No improvement needed everything was excellent.

IDA A. 
Évaluation :
3

Not your typical truck rental location because it's out of a beer distributorship. But the people were very competent and the truck very clean and it is a convenient location.

david D. 
Évaluation :
5

Fast & Easy with no hidden fees

JOHN M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEVIEVE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL P. 
Évaluation :
4

Very courteous personnel

JOHN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Non reviews have been submitted for this location.

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