Customer Reviews for Bell Road Shell Carwash
(Concessionnaire U-Haul dans le voisinage)

129 évaluations

315 W Bell Rd   Phoenix, AZ 85023

(602) 564-6710

Heures d'ouverture de l'établissement

  • Lun - dim : 7h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(602) 564-6710

315 W Bell Rd
Phoenix, AZ 85023

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 7h am à 6h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSI L. 
Évaluation :
5

Rented auto transporter. All 4 tires had different air pressure readings. 45,54,71 and 63. The tire shows max air pressure at 65. A Short in the harness caused the trailer lights to flicker or shut off completely. Rental took longer than needed because the links to check out trailer were not working properly. The woman helping me was very competant and got me on my way. The link to describe any damage didn't work either so I couldn't show how the trailer was missing rear safety chain. Was also wondering why the tag in the pic was different then the one on the trailer. All in all the trailer got the job done. You system needs a little work.

jeffrey B. 
Évaluation :
5

Very good customer service

DAISY C. 
Évaluation :
1

Equipment not ready for mobile pick up

ADAM P. 
Évaluation :
4

I was disappointed that my order was changed from a 20' truck to a 15' truck and a trailer. However, it was made worse when I had to gather the equipment and lift the trailer by myself.

Paul H. 
Évaluation :
4

Have my truck available at the location requested instead of calling me as I am almost to the location to pick up and telling me that the truck I reserved weeks before was not available and sending me across town to get a different one.

Troy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca D. 
Évaluation :
5

The App quality and customer service sucks! But the idea is there.

Joseph W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE ANN P. 
Évaluation :
2

Renting out trucks at a gas station with only 1 employee on the clock.. that employee didn't inspect this vehicle before handing it over. And of course the second employee that I returned the vehicle to I'm sure charged me for unnecessary items as my 19 $rental came out to about 65 $not including gas.

BRANDON S. 
Évaluation :
1

If someone rents a trailer and doesn't even use it due to some unforseen circumstances, then that said person should be aloud to get a refund if nothing ever touched the trailer.

BRANDON H. 
Évaluation :
5

Allow dual payment options such as cash and credit.

JON H. 
Évaluation :
2

They were supposed to hook up the trailer to my truck but didn't. I had to go buy a jack and hook it all up myself.

CONNOR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA JOY R. 
Évaluation :
3

We had to wait around for about an hour. The keys to our vehicle were locked in a safe they did not have the correct combination to. We had to take another truck and it ended up being fine

JAIMEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERAMIAH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

Very smooth and fast. The location was 2 miles from our house.

Frank R. 
Évaluation :
1

No supply's, kept getting interrupted for other customers,

Kim S. 
Évaluation :
1

Nothing but problems and U-haul seriously needs to do some customer service training or get people who actually care at least 10 % of the job they are doing. At pick-up lady never got off her personal phone call with ear pieces in (like I was interrupting her) and the 800 rep basically told me "who cares" when I told him I was over charged. Seriously, I never complain - but this was BAD. Time for the CEO to go on undercover boss to save it!

TODD S. 
Évaluation :
5

To expensive for an 18 year old .

MADISON P. 
Évaluation :
5

The gentlemen at this location were amazing! Amazing customer service! They went above and beyond providing outstanding service to my family. Merci.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANE L. 
Évaluation :
5

very good customer service very quickly is help me with all i need thank you

gina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY A. 
Évaluation :
2

Rude. Zero customer service. One of the gals kept arguing with me about the 24 hour option instead of coming up with a solution. The manger had to come in and back up what I as the client was concerned about. Will never go back. Embarrassed.

LAURA F. 
Évaluation :
1

I have used uhaul many times in the past, but will never again. This was the single worst customer service experience I've ever encountered. Reservation was made the day prior and when I show up the day of the reservation the attendant first tells me there are no trucks available. Then, when I explain that I called the previous day and needed to rent a truck for the day to bring a load to Sedona , AZ from Phoenix and back, she says it's for intown only. I explain that I had told the person with whom I made the reservation the day prior exactly the same thing and that it is not a problem as long as I return it to the same place as pickup, which was always my intention. After seeking approvals from her manager, she threatens to charge me double if I don't return it in Phoenix. Again, this was always my plan. In the end, I returned the truck in 6 hours to the same store. What a troubling mess and a one hour pickup while being threatened. Worst experience to date with uhaul.

CORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
1

It took an hour to get checked out. The employee had no idea how to check out the U-Haul trucks. Ridiculous customer service. I would never go back

BRIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

I was patient with the customer service rep it was her first time renting a Uhaul She resolved the issue, Thanks Uhaul

Sonya L. 
Évaluation :
2

Truck was a noisy, lumbering, windy (doors) piece of crap...but yes, clean. Horrible gas mileage (under 8 MPG). I brought it bach a full day+early and my bill was not reduced. I was also met at the dropoff and examined by a woman without a mask.

DAN L. 
Évaluation :
1

No one was at the location to complete the rental process. I called a number and a man named Chick answered and said he would have someone help me. I waited 45 minutes and contacted him after no one showed up to assist. He complthe paperwork over the phone and had someone from the car wash hook up the trailer. He asked me to contact him when I dropped the trailer off later that evening and I did. I left him a message to follow up with me as he said for my inconvenience he was going to help on the rental price. I never received a call back and was emailed a receipt 2 days later. I never asked for a discount but when your company offers one and then doesn't follow through it is not a good experience.

Adam T. 
Évaluation :
2

The person I had to get the keys from was not wearing a mask. The van was dirty on the outside, and the windshield was dirty.

David G. 
Évaluation :
5

Rien

MARK G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDALL F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole A. 
Évaluation :
5

Happy

KRISTY A. 
Évaluation :
1

Need better customer service!!

Eusebio M. 
Évaluation :
3

I reserved a 15 foot truck and they didn't have one so they assigned a 20 foot truck, which was too large and had worse gas mpg. The windshield was dirty and the cab smelled like smoke and scented air freshener. It would have been nice for them to notify me of the change to a larger truck. If I had more time, I would have canceled and gone to another facility.

shelley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN N. 
Évaluation :
4

The truck had damage all over it. Also, I never used the dolly. The seal was never broken but I was charged for it.

Bridget J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan D. 
Évaluation :
5

We rented on line for 19'th ave and bel The computer feted is a truck at 3 rd and bell With no info given on the change We know we rented But went to the wrong location ?computer Glich

Aubrey C. 
Évaluation :
3

I am grateful for the help U Haul provided picking up the trailer I rented. I contracted the covid virus and was hospitalized. The trailer sat the entire time at a customers house. I asked fir a monthly rate on the trailer and was told that was not possible. I will end up paying over 2 000 $in rental fees. This is going to create a significant hardship for me because I have been unable to work as a result.of my illness. The fees in addition to my medical bills is going to set me back quite a bit. I understand U haul bears no fault in my illness i was hoping that a monthly fee or a discounted fee could be agreed upon. I am very grateful that Uhaul did go out to my customers residence and pick up the trailer that was a huge help. I am still hopeful that a reduction in the fees is possible. Thank you for your consideration .

Chris S. 
Évaluation :
2

My reservation was not ready on time. It was more than two hours late and they did not honor the reservation guarantee

Tiffany S. 
Évaluation :
5

The young man that disconnected the trailer was awesome. Very nice and personable. The young lady that checked the trailer in was very nice and helpful.

Judy N. 
Évaluation :
3

I ordered a furniture dolly and the employee at the gas station giving me the keys didn't believe that I ordered one because she wasn't able to see the dolly on her end. I had to sign into my account on my phone to prove to her that I ordered the dolly.

MATTHEW B. 
Évaluation :
3

The cab of the 10' truck was not clean and the windshield was filthy. There was only 1 clerk on duty in the gas station/convenience store so either I, or other customers, had to wait while she took care of multiple transactions.

JANET P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert R. 
Évaluation :
3

Cab smelled like cigarettes. The entire front of the truck was splattered with bugs, especially the windshield! I cleaned myself it cz it was gross. Other than that okay.

GREGORY L. 
Évaluation :
3

The truck had garbage inside. The truck seat was very, very hot from sitting in the sun. The attendant tried to be as quick and helpful as she could be in between taking customers.

jaimi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather O. 
Évaluation :
4

I feel Uhaul just needs to explain the deposits clearer up front on how they work and how soon you get your money back. Especially since I did them a favor of bring a box trailer up to phx for them!

KATHY C. 
Évaluation :
4

Lights didn't work on the trailer and it was the only one there. With a deadline I didn't have a chance or choice, I had to take it. It was scary, but it was okay during the day.

ANGELA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Teresa D. 
Évaluation :
3

I did not like the fact that they could not give me my refund that I have to wait for a check in the mail.

Carla H. 
Évaluation :
4

Very fast and hassle free process.

Kristen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
3

It would have been nice to be told we needed a lock. First time rented and we didnt have a clue. Stopped at hotel with no lock

jan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn S. 
Évaluation :
5

Great service! Easy to use and very affordable!

Cheryl Marie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda H. 
Évaluation :
5

2 dozen blankets were reserved, but facility had only seven blankets available.

David R. 
Évaluation :
3

Be to work on time. Fill windshield washer.

darren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan O. 
Évaluation :
5

Love the mobile check-in check out software! Very easy to use!

Payton C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donald T. 
Évaluation :
1

I reserved online for a four day rental. When I went to pick up truck I was given keys, and girl pointed to truck. Upon inspecting truck it was dirty inside and numerous dents, scratches and graffiti on the truck that was not marked. When I went in and said someone needed to come and look at truck, she did and just said they sent you pictures. I showed her the pictures and said none of the damage showed in the pictures. She was frustrated that I said I wasn't taking the damaged dirty truck without it being noted. I said I wanted a different truck. I stood at the store counter for over an hour while she was taking care of customers at the store and on the phone, trying to figure out how to give me another truck.. When I finally left with the truck, I asked if the return time was 11:40 instead of 10:00 since I was just getting it then. She said no, reservation was for 10:00! When I returned it the girl gave me a total that my card was being charged for Two truck. After standing at the counter for over Another hour with no solution, She told me to call at 6:00 in the morning and Erika would fix it. I had her write me a statement of return and left an hour and twenty minutes after taking the truck in.. I started calling in the morning for two hour with no answer. I finally called customer service and got it straitened it out. I have used U-Haul for many years, but after this situation costing my nearly Six hours of my time, with not even a mention of any sort of compensation from U-Haul, or even any real apology. I may go elsewhere for my next rental.

Lynn H. 
Évaluation :
5

All personnel was courteous and informed of special offers. Will rent again!

Shmaryahu Jaim E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ofer A. 
Évaluation :
1

Both the agent that took my booking and the agent that accepted the return did not know what they were doing. I had to teach the 2nd agent how to read a gas gauge for crying out loud! U-Haul looks bad when there aren't competent people to deal with. I'll work with U-Haul again, but I do not want to deal with this location again.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steffani B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel E. 
Évaluation :
5

The experience, as a whole, was very good. However, the website, and picking up the truck was very time consuming and extremely frustrating.

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla C. 
Évaluation :
5

Spectacular!

GENE R. 
Évaluation :
2

Very disorganized, I completed everything online, including payment. Still took 30 minutes to pick up the truck :-(. The staff was nice, just did not seem very familiar with the process

Angela D. 
Évaluation :
5

Having gas station in the location was very handy. Customer service was excellent. I was in and out with my uHaul truck.

Akmal I. 
Évaluation :
4

Quotes were off from online to physical pickup. Time was an issue as processing my order took an hour to get out the door and on the road.

Frank B. 
Évaluation :
3

the phone number for this place isnt directly to uhaul and everytime I was transfered was hung up on, then the outside of trailer was full of mud and dirty, the inside was clean.

Natacha R. 
Évaluation :
5

Quick and easy process. Very friendly customer service.

Richard O. 
Évaluation :
5

Speed up check out check in time,

Robert B. 
Évaluation :
1

It took way too long to reserve the truck and then the wrong size truck was reserved.When I went to pick up the truck, I sat there for over an hour while they tried to sort out the size of the truck.

Marsi K. 
Évaluation :
5

Even though there was a computer issue it was handled very professionally and the U-Haul representative was at the location to help within 15 minutes which was incredible.

SARKEES A. 
Évaluation :
4

Guidance on where to return the truck would be helpful. It is a large gas station/car wash and I wasn't sure initially where to park the truck.

Brent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S. 
Non les évaluations ont été soumises pour cet établissement.

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