We were given blankets, which we didn't use and the packages were left sealed, but we had to pay for them anyway. AFTER the fact we were told they were rented-they were brand new in the package. We asked to use a different credit card and the man ran the wrong card anyway. He wanted us to back the truck into the parking spot when finished. I have never been so disappointed in my rental experience before. We were not happy.
Michael C.
Customer Reviews for Bell Road Shell Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Worat experience ever. Young woman took forever to complete paperwork and hookup. Upon my return, young man would not help. Told me it would be a $20 charge to unhook the trailer. I am 76 years old, have had both shoulders replaced, and a sore back from moving 100lb. toilet boxes all morning. I did the unhook without help in the heat.
BRIAN E.Woman was helping us, was very unhelpful! Plus she was overcharged us! Unacceptable! Never again using this location!
Chris T.Gas station prices were higher than most other gas stations.The rest of the experience was great.
CEAMINUR C.All went well, Thank You.
Thomas C.It was very inconvenient to drive the 45 mins/40 miles each way to pick up the trailer. I understand your policy, but I wasted a good $50 in gas that I didn't plan on. I would like to be reimbursed for that gas amount.
Mikaela W.There was tons of trash in the back of the truck I rent for a couple days as well as seed all over the front seat and passenger floor when I returned the truck I'd swept the back of the truck out but left the seed in the front seat floor and was told I need to sweep them out or I would be charged extra. The lady that was checking me out was extremely rude.would never go back to this location!
Jayleen B.appreciate the customer service and flexibility!
Wendy C.Erika charged us a $9 because she claimed we did not fill up the truck. We only went 10 miles and put over a gallon in. She was very unprofessional and lacked judgement. Was yelling at my husband. It was so dumb. We will never rent from Uhaul again. I will be calling the 800 number to complain about this entire issue. Your staff needs to be trained in this stuff. Sadly all over $9 measly dollars. She could have just saw the receipt and let it go instead she chose to argue with my husband about how we didn't fill up. We showed the receipt and again was told it wasn't enough. We went 10 miles. We added over a gallon. Your trucks get about 12 miles to the gallon. It should have been plenty. So, her unprofessionalism caused so many problems for us that day, and sadly if could have been avoided. She was rude and yelled at me and my husband. I will never go to that location or rent from uhaul again. Sadly, this could have all been avoided if she had listened to us and looked at our receipt. But she argued with us for over 10 minutes. Not cool!
Amy N.Nothing the lady at the counter was nice and fast and professional. The dolly didn't work for me so that was a bummer that I wasted the money but great experience at the location
John R.Rosita was very polite and helpful
VICTOR T.Very quick and easy! And the lady that works there is SUPER SEXY 🌹🌹🌹🌹😘😘😘😘😍😍😍😍😍!
Jeff J.Check engine light was on. Hardly any gas. Cashier was super friendly. Then wanted to charge me for a second day. I will no rent from uhaul again more than likely
Alecia T.Dirty rig, old with lots of damage/dings, lady was rude at check out. Got charged for more gas because they didn't write it down correctly, I had prove with a picture. Wouldn't recommend location.
Mason M.You need an extra employee to answer the phone or at least put your hours of operations on a recording.
David H.The lady that helped me was nice. The first truck they gave me died in the parking lot. The second one didn't have a catalytic converter. Finally the 3rd truck managed to work. When I called about this experience, I was promised a call back or email and neither came. There was no follow up. Based on this experience, I'd be reluctant to use Uhaul again.
Anthony R.I had to pick up one order at two locations. That was a bummer.
Deeda W.Truck has some major issues. Intermittent but was getting worse and more often , the more it was driven. Possible transmission issues from the way it was acting. When reporting issues to store… didn't seem too bothered by it. And of course there was no kind of credit or reimbursement due to the troubles we had to deal with. Left feeling annoyed and frustrated with an overall bad experience
Leah M.The Shell station employees working there were really helpful and this review doesn't reflect on them. The location in general had a lot of homeless/drug-addict individuals roaming around which made the place look unsafe. The uhaul truck I rented was in good condition, but it smelled like cigarettes in the cabin. I wouldn't recommend the location simply because of the people roaming in and out of the building.
Noah E.No issues. Easy to drop off.
Timothy M.Rien
RICKY F.Fast and friendly service!
Daniel B.Not satisfied one bit, would never recommend!!!
Aaliyah H.Was confusing to find the checkout counter. Had to ask and it was at the counter in the mini mart.
STEVEN J.He was fast and helpful
Tamara R.Great people and very convenient location. Fast and friendly.
Catonya D.My rental was originally with Advantage Storage Moon Valley in Phoenix. They were horrible. They were supposed to be open when I got there at 10am. But the door was locked and nobody was to be seen. After waiting 15mins I called U-Haul. They tried calling the property and for ahold of the property manager who said there is someone there and probably walking the store. They said it should be 15 mins or so. By then I had been waiting for 25 mins. The lady at U-Haul offered to transfer my reservation to another location which I accepted. The lady at the 315 W Bell Rd location was fantastic and got us on our way quickly.
stuart C.Nothing, everything went well and smooth for my rental.
Cheryl G.First- my reservation was for 6pm and I scheduled mobile pickup. They didn't set it up correctly so I couldn't do mobile pickup and was waiting in the cold for 10 minutes until someone came back to the gas station. Further on my mobile pickup I did not select insurance because I did not want to pay for it but when he checked me in on his computer he apparently did check it. I was scammed out of a lot of time stranded in the cold and was scammed out of $15!
NATHAN A.The online check-in didn't work. The store didn't have a dolly even though I reserved one with the truck.
Haniyyah S.Good location good price very much appreciated
lorie R.I found a hypodermic needle with gauze and alcohol wipes inside the trailer. This was clearly someone had been doing drugs in the trailer since it was left open.
Gabriel G.I didn't get the dolly that I was charged for, the driver seat doesn't move, the driver door is extremely hard to shut and the locks for the boxes are super hard to open.
Cassandra M.I've been charged $329,43 for a $29 rental Still trying to resolve with Tim Provest This is causing total kaos to my checking account
william C.The customer representatives didn't seem to know how to manage the U-Haul components (computer systems, explanations of packages and processes), were extremely slow, and were unresponsive in any reasonable way when I made a report on the vehicle. I was charged for 2 days, without understanding the change until it was time to pay. The representative took an excessive amount of time when turning the vehicle in, and although I can appreciate the vulgarity during the transaction, it's not a professional approach to swear and make snide remarks about the cost being much higher than it was. It was already much higher than anticipated.
Anthony R.The female clerk did not fully explain the gas situation. The truck I rented has LESS than a quarter tank of gas in it. I was told I could return it with the same amount if gas and when I did, she made me put more gas in it to bring it to a quarter tank. I consider this a bait and switch tactic to get customers to fill the gas tanks! Her accent was so heavy, it was hard to understand her ans she clearly used this other her advantage. I will NEVER step foot in her business again.
Paul S.We were greeted at pick up by being told we were 20 minutes late. This truck was heavily damaged. The entire side was torn out and sunlight could be seen along several feet of the side wall. It rained all day and the truck wasn't water tight. We turned in the vehicle early but we're charged for 2 days. We came back before the place closes at 9pm and they closed early, then charged us double. The app did not work for pickup or drop off. I get to spend more time on the phone trying to get a refund because Uhaul doesn't have their act together. Just a huge thrash.
Rustan S.Very bad alignment on the van maybe unsafe. Worst customer service. Got over charged because I told the agent it was their service is bad.
ELVIS N.When I got the truck it was dirty and I returned it the same way. It looked like someone had spilled a drink before I rented it. Other then that it was perfect for what I needed
Michael G.When I picked up the van I rented, it was dirty and full of animal hair and smells like animals. Seems like the van was used to transferred goats. I told the clerk about the van being dirty and he tried to have it cleaned, but unfortunately, it didn't passed my expectations. So I went back in and told the clerk that it's still not clean, so I asked to just give me a credit discount. The clerk (Manuel) was very accommodating and nice enough and said he will give me $20- $30 credit discount he just have to talk to his manager to get it approved. Upon returning the van, I asked for the credit discount, but i didn't get the discount. I just wish that they checked and made sure the equipment is cleaned and ready for the next customer before they rented it out.
Eva G.I went to location to pick up vehicle. Went online through my computer to fill out and submit all express documents. When I go there, the lady at the location could not give me the vehicle because it was set up as a 24 hour rental. I DID NOT REQUEST A 24 HOUR RENTAL. She could not help me. I called UHaul 24 hour customer service to get assistance. The first two reps were of no help whatsoever. The third rep put me on hold for 10 minutes beforre handing me off to someone who could help me. Once I got the combination code to the lockbox to get the key I could not get it open. Even the lady at the location could not get it open. By this time, I was already 45 minutes late for my appointment. This should not have taken so long. It was an excruciating experience. I do not plan to do a UHaul rental this way ever again.
Eric L.Getting to this location was a little out of the way from where I originally requested the truck. It appears that once the pick up location was changed, my overall reservation was changed as well as I then was called multiple times from multiple people to confirm a return date and time I did not request.
Matt T.Was all good.
Tim B.Over charge 2 days of rental . On had it for 9 hours got charged 2 days. Will be sending g bad reviews to Google, Bing, yelp
TODD M.The reservation and how long you use it should be cheaper if I use it for a few hours vs a whole day prices defintly have gone up
Tyler M.Didn't get my dolly
Darlene J.The truck was dirty when I received it..... they charged me cleaning fee.... I returned it before the store closed and they charged me a late return fee...... I'm disputing it with my bank but they by far did not do a good job in the least bit.... I'm surprised they are allowed to conduct business for you guys!
Anthony S.Was a great experience
Millie S.Erika was amazing. She handled the gas station and rental services flawlessly. Great worker.
JoEllen W.Na
Lequeda G.Erica was awesome
Tom K.O am a long term uhaul customer who has always been very satisfied. On Friday, the trailer I rented was not correctly secured and detached when I entered the home depot parking lot at 22nd street and bell Rd in phx, immediately after I picked up the trailer. It disconnected from the ball but the chains kept it in tow. It lunged forward denting and putting a hole in my bumper. By the grace of God, your Uhaul employee Heath Hare was present and saw what was wrong. He immediately reconnected the trailer identifying what was wrong. He was an absolute Godsend and a gentleman who represents the best of Uhaul. He even called another facility at cave Creek and the 101 to get me a replacement pigtail. I returned the trailer earlier today and was met by employee Manuel who was horrible in every possible respect. He would not assist with the trailer disconnection and said it wasn't his job. He was not at all interested in helping me. To be clear I am 69 years old turning 70 next month. While I am not frail, it would be expected that the offer to help at a very bare minimum would be expected. Nothing!!!! I asked to speak to a manager and he showed me a name badge for an Erika who was not present. I asked for a phone number to the office. He said he didn't know the phone number. He told me to Google it. I have a damaged vehicle from your equipment. Fortunately it was damage to my bumper and no one or another vehicle were damaged. Bottom line this is the worst possible service after a potentially catastrophic failure. What else can I say, this was not typical of uhaul and in fact terrible in every respect other than Mr Heath Hare who is a superstar.
William L.Whoever the hell used my e-mail to rent your truck, wasn't me. I don't live in Az.
leonardo V.Excelente
FILIBERTO M.Very nice customer service
Don L.Great experience as always, thank you
GeorgeE W.The price was higher then the quoted price online by almost $25-30 , vehicle check engine light was on throughout the duration of the rental. The AC was blowing intermittently warm back to cold , the over head driver visor was broken and was a safety hazard for the driver , overall price was almost double in comparison to if I would have been able to rent a uhaul from a normal location.
Chris R.The young lady who assisted was great! Very friendly and knowledgeable.
Mark T.Erika Valdez was the employee who helped us. She was very professional, helpful and so nice. She's amazing.
Abygale B.Nothing everting was perfect the girl was amazing super helpful!!!
Zina M.Great service!
donna P.Both the pick up and return the van were effortless. Great assistance from staff.
Michael B.Overall experience with this location was not too good I'd await additional half hour to 45 minutes for them to unlock the back of the trailer I rented The employee did not know the code to the lock on the back of the unit
Jason S.Terrible customer service and the location seemed like a scam. They tried to get every ounce of money out of me by making me re-fuel the vehicle several times before returning it.
Paul Y.The Shell counter clerk was awful to work/communicate with. I had completed all the proper approvals and checks through the mobile check in and the clerk insisted on not giving me the key until he also checked themâ€"wasted 25 minutes of my reservation time on things that were already completed online. I even showed the online approval page to home twice and he refused to give me the keys. I have done mobile check in before and I know this is not how it is supposed to be.
Tabitha W.