very good customer service very quickly is help me with all i need thank yougina G.
Trailer Rental & Towing in Phoenix, AZ at Bell Road Shell Carwash
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Phoenix, AZ 85023
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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Rude. Zero customer service. One of the gals kept arguing with me about the 24 hour option instead of coming up with a solution. The manger had to come in and back up what I as the client was concerned about. Will never go back. Embarrassed.LAURA F.
I have used uhaul many times in the past, but will never again. This was the single worst customer service experience I've ever encountered. Reservation was made the day prior and when I show up the day of the reservation the attendant first tells me there are no trucks available. Then, when I explain that I called the previous day and needed to rent a truck for the day to bring a load to Sedona , AZ from Phoenix and back, she says it's for intown only. I explain that I had told the person with whom I made the reservation the day prior exactly the same thing and that it is not a problem as long as I return it to the same place as pickup, which was always my intention. After seeking approvals from her manager, she threatens to charge me double if I don't return it in Phoenix. Again, this was always my plan. In the end, I returned the truck in 6 hours to the same store. What a troubling mess and a one hour pickup while being threatened. Worst experience to date with uhaul.CORY D.
It took an hour to get checked out. The employee had no idea how to check out the U-Haul trucks. Ridiculous customer service. I would never go backBRIAN R.
I was patient with the customer service rep it was her first time renting a Uhaul She resolved the issue, Thanks UhaulSonya L.
Truck was a noisy, lumbering, windy (doors) piece of crap...but yes, clean. Horrible gas mileage (under 8 MPG). I brought it bach a full day+early and my bill was not reduced. I was also met at the dropoff and examined by a woman without a mask.DAN L.
No one was at the location to complete the rental process. I called a number and a man named Chick answered and said he would have someone help me. I waited 45 minutes and contacted him after no one showed up to assist. He complthe paperwork over the phone and had someone from the car wash hook up the trailer. He asked me to contact him when I dropped the trailer off later that evening and I did. I left him a message to follow up with me as he said for my inconvenience he was going to help on the rental price. I never received a call back and was emailed a receipt 2 days later. I never asked for a discount but when your company offers one and then doesn't follow through it is not a good experience.Adam T.
The person I had to get the keys from was not wearing a mask. The van was dirty on the outside, and the windshield was dirty.David G.
Need better customer service!!Eusebio M.
I reserved a 15 foot truck and they didn't have one so they assigned a 20 foot truck, which was too large and had worse gas mpg. The windshield was dirty and the cab smelled like smoke and scented air freshener. It would have been nice for them to notify me of the change to a larger truck. If I had more time, I would have canceled and gone to another facility.shelley S.
The truck had damage all over it. Also, I never used the dolly. The seal was never broken but I was charged for it.Bridget J.
We rented on line for 19'th ave and bel The computer feted is a truck at 3 rd and bell With no info given on the change We know we rented But went to the wrong location ?computer GlichAubrey C.
I am grateful for the help U Haul provided picking up the trailer I rented. I contracted the covid virus and was hospitalized. The trailer sat the entire time at a customers house. I asked fir a monthly rate on the trailer and was told that was not possible. I will end up paying over $2000 in rental fees. This is going to create a significant hardship for me because I have been unable to work as a result.of my illness. The fees in addition to my medical bills is going to set me back quite a bit. I understand U haul bears no fault in my illness i was hoping that a monthly fee or a discounted fee could be agreed upon. I am very grateful that Uhaul did go out to my customers residence and pick up the trailer that was a huge help. I am still hopeful that a reduction in the fees is possible. Thank you for your consideration .Chris S.
My reservation was not ready on time. It was more than two hours late and they did not honor the reservation guaranteeTiffany S.
The young man that disconnected the trailer was awesome. Very nice and personable. The young lady that checked the trailer in was very nice and helpful.Judy N.
I ordered a furniture dolly and the employee at the gas station giving me the keys didn't believe that I ordered one because she wasn't able to see the dolly on her end. I had to sign into my account on my phone to prove to her that I ordered the dolly.MATTHEW B.
The cab of the 10' truck was not clean and the windshield was filthy. There was only 1 clerk on duty in the gas station/convenience store so either I, or other customers, had to wait while she took care of multiple transactions.JANET P.
Cab smelled like cigarettes. The entire front of the truck was splattered with bugs, especially the windshield! I cleaned myself it cz it was gross. Other than that okay.GREGORY L.
The truck had garbage inside. The truck seat was very, very hot from sitting in the sun. The attendant tried to be as quick and helpful as she could be in between taking customers.jaimi H.
I feel Uhaul just needs to explain the deposits clearer up front on how they work and how soon you get your money back. Especially since I did them a favor of bring a box trailer up to phx for them!KATHY C.
Lights didn't work on the trailer and it was the only one there. With a deadline I didn't have a chance or choice, I had to take it. It was scary, but it was okay during the day.ANGELA L.
I did not like the fact that they could not give me my refund that I have to wait for a check in the mail.Carla H.
Very fast and hassle free process.Kristen G.