Évaluations des clients Bell Tires

Bell TIRE refused to check the air pressure in the trailer tires. One trailer wheel had a huge dig right on the bead. Trailer computer picked was stuck in the mud so I had to wait 30 minutes while they changed the paperwork. Bell tire did not have either dolly I rented, gave them to “a guy yesterday”.

My U-Haul had a bent frame and was in a wreck right before I drove it. Never was fixed. It didn't drive for shit

Nothing!

Second time in 5 weeks and good as the first. Super people.

The only complaint I have about the whole experience was it was not made pointedly clear that I HAD to arrive at the pickup location within 15 minutes of my time or the automated process will fail. I thought it was an "after 8 AM" not "AT 8AM"

Excellent service, I have used uhaul before but this location exceeded the standard when it comes to customer service! Thank you!

Just keep doing what you are doing

Great location - easy access off of frontage road. Employees were very helpful.

All was 👌 ok.

Location is perfect for me. 10 minutes from home and about 5 blocks from the freeway. The people are great. Drive up, rent something and drive out.

I will continue to use the same place for all my Uhaul needs. Excellent service and the people are great.

The location was easy to find. The people were great. Extremely helpful and kept me informed of everything I needed to know. I will be using them for all my rentals from now on and recommend them to my friends.

The outside of the truck and the cab portion were clean. The inside of the back, at a glance, seemed to be ok. However, that was NOT the case. When we opened the door and was going to start loading I saw a couple of things moving on the floor. Initially I thought they might be spiders - upon looking and seeing more start to come out from many different places- We quickly realized they were not spiders but in fact ALOT of roaches!!! And they came in ALL sizes! To say we were disgusted would be a gross understatement.

just dropped it off Parking lot is a little tight for a 26 foot truck and trailer

Great place and convenient location.

Nothing at this time

Our charge needs to be adjusted. The mileage was not recorded correctly and you billed us. Clare and Neal Bowe cmbowe76667@yahoo.com Contract Number: 96789705

The reservation system is flawed. I reserved my equipment a month prior to needing it and heard from a representative ONE day prior to moving, saying that my reserved equipment was out of stock in the entire city. I should have received more notice than that to plan.

I knew that I wouldn't be able to return it in the normal allotted time. So I bought extra days not realizing that if I returned it early, I would not get my money back. This system only encourages folks to not be honest with you when they rent equipment. Next time if I know I'm gonna keep it longer, I'm just going to nickel and dime you day by day since if I try to guess and get it wrong you won't refund my money anyways. I wasted a couple hundred dollars not knowing this, and I would've appreciated it if the sales person would've told me that was the rule when I bought the extra days.

He was extremely friendly, he went above and beyond to find me a trailer. The places I reserved trailers at al said that they had a trailer and could not rent them to me even after they were reserved. The gentleman ended renting me a trailer that I could make work. I am extremely appreciative of his help.

Two tires on the trailer had no tread but functioned ok during use. Was not advised the trailer had to be back by 9 am on Wednesday and so was charged an additional day of rent without knowing it up front.

Very courteous and knowledgeable staff. Had no size truck I reserved, so he offered a larger at same price, but I couldn't use it due to the size. So he made sure to find another location with the size i requested, but fortunate for me he had one comeback early and he called and set up everything! Very nice, went out of his way to help me and make sure I was happy!! Will use and recommend them again and again!!!

Stop double booking. Customer Service was trouble. I felt taken advantage of because I was a woman needed service without a male present. I suppose to rental within an hour and half after being charged $77.50. I told the representative that I needed for a day, but after reserving and paying. I received a text stating the vehicle was due back. After calling corporate, my reservations were extended until 4pm the next day. The next morning, the representative called me asking when I was going to return the truck. He was upset because he was double booked again. I will never use Bell Tire again. The worse service I ever received with Uhaul.

Very helpful, took care of me right away

Stop sending so many emails

Great Customer service and they try to help you .

Personnel was very friendly, professional and courteous. Very smooth transaction. I would recommend this location and will use again if needed.

I would definitely recommend Bell Tires for your Uhaul needs. He is very friendly and accommodating!!

did a great job taking back your uhaul

I would have liked to received an email, call, or text the day before to confirm the reservation and pick up location.

This place was great!! Love the people who work here! So kind

I did not get the appliance dolly that I rented. I had prepaid since I had to pick through the app and I still had to pay extra before I could get the truck. I called the 800 number to get a credit for the dolly and the extra I had to pay, after being on the phone for 1 hour they did not resolve my issue.

Nothing....everything was perfect! Thank you so much ??

i was charged way too much and they charged me twice

The first trailer assigned had a lock on it and the agent had to assign us another trailer.

Awesome workers that are very helpful!

You need newer trailers. You need courteous staff! Clean and sweep out the trailer before I have to say something. And not get bothered when I do. I will never use this location again.

Service rep was very helpful, but the lights did not work properly on the first two trailers. I lost 30 to 45 minutes connecting/testing lights on three trailers and having to change the paperwork. I had checked in online to expedite the process, but the equipment issues more than offset the time I supposedly saved.

Great service. I was able to accomplish my mission. Thanks again,

Matt and his wife are wonderful people! Funny, friendly, wholesome...clean and professional office. Will be using them from now for my moving needs. I give the location and the customer service 5 stars!

Max i believe was his name at the Belton Tx location gave great customer service.Takes customer service to a great level for customers that go to his location.

Best yet to date

Easy

Quick return facilitated by courteous staff.

Matt was friendly, professional and ready to help with anything necessary.

Ensure a more efficient and effective computer data base that would speed up the wait time between customers tremendously.

much better location than they had before, I just didn't know they had moved. LOVE the UHaul app and the ability to return it after hours.

This gentleman was nice but did know how to do his job . I rented a trailer for my car and I had no connections to connect to my car so I had no tail lights . I drove in the dark for 6 hours worried about my safety and my family and friends safety . All because this gentleman did not provide what I needed and did not do his job . My experience was needless to say . Horrible . I'm completely not satisfied .

The Sales Associate very helpful and was trying really hard. But could use more experience on how to use the website and set up a rental for a customer. But Overall He did Excellent and was very concerned about my rental needs.

Friendly and accommodating staff. I will come back!

Easy access for connecting equipment. Very prompt process. Very professional. great service!

This shop is goo, however, he needs an assistant or coworker to be in that location. He served customers well, but there was only 1 of him.

They are doing a great job, I cannot think of anything that could be improved.