The location wasn't the whole problem. The location was closed when I picked up the truck. The truck was not in great shape and was clearly beat up. The check engine light was on, the driver's seat was all torn up, and the steering wheel was worn to the metal. My biggest complaint is that I was not aware that the 10' truck did not come with a ramp. There was nothing in my reservation that indicated that it did not. I would never have thought to go searching the website to see if it did. I would never have rented a truck that I knew didn't have a ramp. I had a dolly that was rendered nearly useless without one. Everything was harder and took way longer to complete leading to me having to extend the rental and paying extra for an additional day. Why would you ever want a truck that has a nearly 30" clearance and not have a ramp? Who would even think that a moving truck would not come with one? Then when you call customer service all you get told is that the information is available on the website and that you should have looked up what the truck was equipped with. Absolutely ridiculous.
Keisha M.
Bell Tires
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Belton, TX 76513
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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This location doesn't have a trailer dolly so I could not just drop the 6x12 trailer. It had to be backed in.
Alan N.Easy process for pickup and drop off.
Michael P.I only needed the car dolly to move a car 5 hours away; I didn't need it for 3 days. U-haul should have a cheaper 24-hour option for people who aren't traveling far. But still keep the 3-day option for people who do need that.
Alan T.Thank you for the great service and reliable equipment
Joel B.