Very friendly and extremely helpful. What a pleasant experience.Next Generation R.
Customer Reviews for Bellas Furniture & Resale Shop
(U-Haul Neighborhood Dealer)
Pour nous contacter
Jacksonville, TX 75766
Services dans cet établissement :
- Mon–TueDe 9 h am à 5 h pm
- Thur–FriDe 9 h am à 5 h pm
- SamediDe 9 h am à 1 h pm
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Cindy R.
I have no complaints so just treat the next customer as well as you did me, and all should be good. Thanks for your great service!Jeanna S.
Le client n'a pas laissé de commentaire.JEREMY W.
Just a bigger drive way..Everything was extremely on point quick service great customer serviceRHAENISHA W.
Le client n'a pas laissé de commentaire.ANDREW T.
There was some confusion in the check in process. It was my fault however. I took the truck to the wrong location because it was open on Sunday and was in the same area. It was checked in but I got a call two days later saying that it had not been checked in. After that everything was taken care of. Thanks for a good and safe move.ELTON M.
Le client n'a pas laissé de commentaire.Angela A.
Called Uhaul traffic group to schedule an extension and change of location and was transfered, hung up on and placed on hold by two seperate employees for over an hour, then I finally hung up. Horrible customer serviceDANIEL T.
Le client n'a pas laissé de commentaire.Tammy P.
Le client n'a pas laissé de commentaire.Eliezer C.
Le client n'a pas laissé de commentaire.Kattie S.
The equipment was not checked and maintained well. Trailer wasn't cleaned out and tire tread peeled off on our drive. When waiting for UHaul's roadside assistance, major storm blew through causing power outages and no way of knowing when we were getting help. The moment we had just enough signal to contact the owner of this location, she was not very helpful and could only give us generic numbers to contact. UHaul would be more effective without distribution centers and instead having their own locations. Customers need direct contact numbers in case of an emergency rather than numbers that leave us on automatic hold for hours on end. There has to be a better system for making sure equipment is always safe.Rebekah G.
I reserve online and for my last two rentals (I rent alot) I have been charged insurance even though I affirmatively un-select any coverage and select â€œimmediately reimburse UHaulâ€¦â€ i don't want insurance, never select insurance, always check â€œimmediatelyâ€ reimburse UHaul. I was charged $16 for SafeTow on this rental. My auto insurance and umbrella coverage covers towed trailers and liability and I do not need or want additionL coiverage. It is irritating that the UHaul website adds back insurance that has been removed. Juana at Bella's is an excellent UHaul neighborhood dealer. I've used many in my lifetime, and worked for UHaul years ago. Juana at Bella's is very conscientious and professional-a true asset for UHaul.Daniel D.
Le client n'a pas laissé de commentaire.Morgan B.
The owner was a very good representative for haul.Don C.
Le client n'a pas laissé de commentaire.Teresa R.
Easy peasy. Bella(?) was a pleasure to work with. Helped me get trailer hooked up and connected; it was 100*. Getting in and out is easybruce M.
Very helpfulDale L.
Le client n'a pas laissé de commentaire.Sharon C.
I wanted to rent a 15' Uhaul but they didn't have any at the location so I had to go with a bigger one. Nice sales tactic. I went to the Uhaul location in Rusk, Tx not this one that is showing. There was a lady from this location that called me and said that there was an emergency so the person from Rusk wouldn't be there but would give me an extra day free of charge for my troubles. She gave me a code to the box to get the key to the Uhaul. There was trash in the cab behind the seats when I got it. I go to turn the Uhaul in to the place that I selected online to find out that this person that I talked to on the phone in Jacksonville selected a different location. I tried to contact both this person listed and the person listed for the drop off location but neither responded so I drove to the other drop off location to return the Uhaul. I got charged for extra day and extra miles for my troubles. Next time I move I will not use Uhaul.Jean S.
Could use different sizes of trucks. I had to get 26ft. But only needed 10 ft. Other than that everything was greatMICHAEL C.
This is a wonderful location. They are always prepared, helpful, and friendly. I would recommend their services without hesitation!PAUL W.
The lady who granted me the U-Haul truck was very helpful and very nice you do not have to do anything to that store I would rent from her again and I will tell everyone about herMARIA W.
The whole downstairs from the tow dolly were in bad shape and hard to useJohn P.
Le client n'a pas laissé de commentaire.amy J.
Le client n'a pas laissé de commentaire.Harold F.
Le client n'a pas laissé de commentaire.Donald L.
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.Mary G.
Make sure if you are using a card to inform customers it isn't a â€œdepositâ€, but that they are just charging you $100 more just because.Amber R.
Le client n'a pas laissé de commentaire.BAYLEE S.
Lady was extremely friendly and helpful. Quick rental on pickup and return. Air conditioner in truck needs a little workJoe B.
Todo es estupendo, muy atentos en todo lo q el cliente nesesita gracias..VERONICA A.
Their lot is full, need to relocate some of the units.Ricky H.
The location did not have the equipment I had requested. The location also was not a mobile pick up or drop off point. I was not told this until I had gone to pick up the truck and the U-Haul representative over the phone informed me of it. I was supposed to pickup the truck at 9 a.m. and I had to wait 30 minutes for someone to show up and give me the keys.Sarah O.
No suggestions, everything was greatPAUL W.
Le client n'a pas laissé de commentaire.Russell P.
I took pictures. My car dolly was rusted and we had to use a spray to get it unhinged. The dolly is old and needs repair.Carolyn K.
The lady was so nice to me and my familyMERRICK W.
Le client n'a pas laissé de commentaire.Bruce H.
Le client n'a pas laissé de commentaire.STACY Y.
Not one thing, everything was excellentTrennis F.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.GLORIA P.
Le client n'a pas laissé de commentaire.kenneth F.
Juana was very patient with me and my situation and need to move. She communicated with me very well.Cecilia F.
Assist to guiding back up dolly into U-Haul station .🙂Robert B.
What can I say AWESOME service.Juana G.
Le client n'a pas laissé de commentaire.MATTHEW S.
Le client n'a pas laissé de commentaire.Susan K.
Le client n'a pas laissé de commentaire.patrick C.
Le client n'a pas laissé de commentaire.Scot C.
Le client n'a pas laissé de commentaire.NOLAN C.
The drop off process was not easy. We were to return it to a location that shows Monday hours but was closed. There was another person waiting to return his rental as well. After waiting we'll past opening time, the man called the business phone number and was told they're closed. Was told to put keys in drop box and use online return. Problem is that online requires mileage/gas gauge pictures and info. The truck was locked and keys were in box. Then we were going to be charged for extra mileage according to our estimate and late return. We were sitting in the parking lot by return time. I disputed and the charges were removed. I will still recommend uhaul. Just return truck a little early and know you need pictures of the truck before turning in the keys.Cynthia H.
Le client n'a pas laissé de commentaire.Amanda S.
Tow dolly worked great, pickup and return very easyBARRY S.
Nothing y'all are AWESOME I will rent for y'all again and will refer y'all to my friends...THANK YOU and God Bless you all.....DEBBIE W.
16ft , 24 miles, $100 including gas seems a bit rich, but the lady was very nice and the experience was fine. I'll likely return because of the service.WALTER R.
Le client n'a pas laissé de commentaire.JAMES K.
Le client n'a pas laissé de commentaire.LAWANDA T.
Le client n'a pas laissé de commentaire.JEFFERY G.
I have used this business before with excellent results. They are less than 4 miles from my parents, who needed the help. But, the owner lives across the highway and is available any time needed. Professional, courteous, and willing to help. I will use them again.MICHAEL R.
Everything was great! Easy process! Very nice and helpful staff!STACY L.
Le client n'a pas laissé de commentaire.MILTON V.
Le client n'a pas laissé de commentaire.JEFFERY G.
Again I did not see any need of improvement for the lot was neat and clean I was able to drop off the trailer without any challenges I appreciate the serviceJosh D.
Le client n'a pas laissé de commentaire.RUBY W.
Make it cheaper!JAMES K.
Excellent customer service at the location the bestICY B.
Great service with a smile! Easy and quick!ANDREW D.
Le client n'a pas laissé de commentaire.Jeff G.
Le client n'a pas laissé de commentaire.Jeffery G.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.ROBERT H.
Keep doing what you're doing, my experience was AWESOME!mellissia G.
Excellent agent!KENDELL M.
Dropped off before business opened. Left key in lock box.LINDA L.
Nothing everybody was really friendly excellent customer service! She took care of everything fast everything was excellentVICKI H.
She was very helpful n friendly n did a great jobJOSE A.
Le client n'a pas laissé de commentaire.STEPHANI T.
Le client n'a pas laissé de commentaire.CARL B.
Friendly and courteous owner. She was so helpful in dealing with me.Nancy S.
Le client n'a pas laissé de commentaire.LEONA S.
Le client n'a pas laissé de commentaire.SHERRY D.
No improvement necessary! Very friendly and accommodating!TONY G.
Le client n'a pas laissé de commentaire.RANDALL T.
Le client n'a pas laissé de commentaire.Dave B.
Le client n'a pas laissé de commentaire.Bryan W.
Le client n'a pas laissé de commentaire.michael T.
Le client n'a pas laissé de commentaire.JUSTIN A.
Bella's is the best place to get a U-Haul in Jacksonville!Brett W.
Le client n'a pas laissé de commentaire.Les J.
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.Gerhardus B.
Le client n'a pas laissé de commentaire.Terry M.
Super friendly person! Quick and easy (in and out in a jiffy). I did receive an auto generated text message instructing me to return the rental truck to 1420 N. Jackson, Jacksonville, Texas 75766. So when we finished unloading I drove the truck to that location... there was no rental return place at that address (Google confirmed). So I called the U-Haul 800 number... Emma was extremely helpful and she redirected the return to another location (616 W. Rusk St. Jacksonville, Texas, All-in-All a very good experience!William F.
Juana is amazing, and my experience renting from her store was easy and efficient. It stood in stark contrast to my experience with the Uhaul location at 1420 N Jackson St on May 10th. That experience is why I changed pickup location to Juana's store, and I'm very happy with the decision to change locations. We'll be renting from Juana again when we finish moving later this year.JONATHAN W.
Bella is awesome! Every experience with her is excellent!RICHARD B.