Le client n'a pas laissé de commentaire.Tina H.
Customer Reviews for Belleville Storage Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Belleville, IL 62221
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam : 9h30 am à 1h30 pm
- Dim : 9h30 am à 1h pm
Heures d'ouverture spéciales
- 7/3/2022 - 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Cynthia S.
Le client n'a pas laissé de commentaire.Robert W.
The attendant was not willing to setup drop off location until I insisted that it was her responsibility. She told me I could call the 800 number to find a drop off when I got to my destination. She also refused to assist with hooking up the trailer. Additionally, the tires were dry rotted. She included an email address associated with my rental that I wasn't familiar with.Arthur C.
I thought that I put the right amount of gas back in the truck, no one told me that you are charged a $30 fuel fee which is ridiculous and charged for the 3 gallons of gas!Ninette B.
Le client n'a pas laissé de commentaire.Gregory H.
Le client n'a pas laissé de commentaire.HAROLD B.
Le client n'a pas laissé de commentaire.Jarod B.
Le client n'a pas laissé de commentaire.Kathy F.
Le client n'a pas laissé de commentaire.William B.
April was sweet made the process fast and easyStephanie R.
Le client n'a pas laissé de commentaire.Gregory C.
Le client n'a pas laissé de commentaire.antquenette H.
Brake Fluid was emptyCODY H.
Everything was greatKathleen W.
Advanced notification of single person on duty during a specific lunch period would be helpful.ROLAND S.
Everything was great. Friendly,fast,and easy. No hiccups at any pointRONALD H.
This was a great experience. Employee was great, answered all my questions, knew the procedure, and was friendly and knowledgeable.JANICE D.
Great crew - clean transaction - great customer serviceTerry B.
Le client n'a pas laissé de commentaire.LATONJA E.
Le client n'a pas laissé de commentaire.PATRICK W.
Le client n'a pas laissé de commentaire.Mark C.
The agent started the clock on our truck rental time, and then proceeded to give us a 20 minute briefing on our time. It was almost dark before we had a chance to inspect the truck for damage, there was no lighting where the truck was parked, the inside of the truck wasn't clean, and the fuel gauge registered below what we were told it was at. When we returned the truck, the agent told us the system was down and she couldn't check us in, so we were free to go drive the truck around since we brought it back several hours early. At $1,29 per mile we'd be stupid to do that. Customer service was lacking at both ends of the transaction.DAVID W.
Le client n'a pas laissé de commentaire.Kathy K.
Le client n'a pas laissé de commentaire.KIM D.
Location barcode took forever to work. Online process was grueling and difficult.Courtney D.
Everything was good. No improvements needed.TERRI A.
owner showed up 20 minutes after my reservation time and I was charged for 2 gallons of gas for 8 miles of usageMichael K.
Le client n'a pas laissé de commentaire.CHARLES R.
Le client n'a pas laissé de commentaire.Erin J.
Le client n'a pas laissé de commentaire.KYESHA L.
Le client n'a pas laissé de commentaire.TaRon M.
Le client n'a pas laissé de commentaire.NIAHA D.
Le client n'a pas laissé de commentaire.colin H.
Le client n'a pas laissé de commentaire.Carlos B.
Contactless was a horrible experience it wasn't working properly had to call customer service and they didn't know why online wasn't working so they had to manual do it which set my time back a hour and a half it was a horrible experience then to top it off I got a call asking what time I was dropping the uhual off newcuaw they wanted to rent it out and I wasn't even done with it yet very poor customer serviceElantra S.
Customer service representative at the desk was extremely nice and very helpful.Ryan Z.
Quick and easyJames A.
The step up into the cab is very high. I feel and hurt my leg and back. A step stool or way to get in easier would be helpfulbrian B.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Easy to check in & pickup truck....easy to return!Diane L.
Staff was very helpful and courteous. Checked me right in. Your app sucks. I will never use Uhaul again. Ever.Patrick P.
Le client n'a pas laissé de commentaire.Marc H.
There should be more staff to assist during heavy use hoursKimberlee C.
Le client n'a pas laissé de commentaire.Matthew A.
Le client n'a pas laissé de commentaire.STEPHANIE M.
Le client n'a pas laissé de commentaire.kathy K.
Le client n'a pas laissé de commentaire.Rickey D.
Le client n'a pas laissé de commentaire.Detravis R.
Le client n'a pas laissé de commentaire.TIA P.
Le client n'a pas laissé de commentaire.Markia H.
Le client n'a pas laissé de commentaire.TYA W.
Le client n'a pas laissé de commentaire.Kayla M.
Le client n'a pas laissé de commentaire.Anna J.
April was amazing and so helpful. Her customer service skills were outstanding. I appreciate everything she did and recommend. Thanks so much April!KIMBERLY B.
Le client n'a pas laissé de commentaire.Samuel M.
This truck was the cleanest truck I have rented from uhaul. April who worked in the office was attentive and quick!MICHAEL M.
Offer cigarette lighter usb chargers.Daniel D.
Post the level hitch height on your site so if customers have to purchase a drop receiver hitch they can get the correct one. This comment is for I-5haul in general not just this location.TERRELL R.
I was scheduled to pickup my truck at 11:00am. After I did all my online check in I went to the office to get the key per directions from UHaul. I was advised at the office the key was lost and a new key would have to be cut but that couldn't be done until 1:15pm already pushing me behind. When I returned back to the rental location a new had been cut but was not security programmed to the truck. Long story short a truck I was to pick up at 11:00am I wasn't able to get till 2:30pm forcing me to cancel plans I had already made costing me $400.00. I expected better. Extremely disappointed.DARREN F.
Associate was very friendly and knowledgeable. Great service.Brian P.
Le client n'a pas laissé de commentaire.Glen B.
Very friendly customer service, fast and easy!!Jeff R.
Le client n'a pas laissé de commentaire.MONTY P.
The maintenance man at the storage facility helped me put the trailer onto my truck so my wife did not have to help. Really appreciated it.Alexander K.
Le client n'a pas laissé de commentaire.Katherine J.
Staff was very friendly and very helpful after hours really appreciate thier helpJonathan R.
The manager April was so great will recommend to everyone and will keep coming backNaudia L.
It was not my original location request but because the truck I needed was not available, we had to use this location. The truck had no air conditioning.RYLAN K.
Le client n'a pas laissé de commentaire.Lisa R.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.Raymond B.
Le client n'a pas laissé de commentaire.KYLE L.
April was amazing! She went above and beyond to ensure that everything was provided. Very professional and knowledgeable!ARRON W.
Le client n'a pas laissé de commentaire.Donnie N.
Le client n'a pas laissé de commentaire.Vincent J.
I always have the best service from this location. I've rented here several times with no problems.Patricia H.
Everything worked out well.STEVEN L.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.KRYSTAL J.
Le client n'a pas laissé de commentaire.Jason D.
Charges were misleading and told different chargesKimberly P.
Le client n'a pas laissé de commentaire.BRYAN K.
If you make a reservation there's a high chance your gunna have to drive around and get the items that were supposed to be with the truck. Not only was my rental not where I wanted it neither was the items I needed. Then you get pushed to buy blankets you didn't even use. They did offer me a $10 refund which wasn't really worth my time.Cassandra B.
April goes out of her way to give the best service!JAYME C.
Le client n'a pas laissé de commentaire.Ashley W.
Le client n'a pas laissé de commentaire.ERIN W.
Le client n'a pas laissé de commentaire.MELVIN H.
Le client n'a pas laissé de commentaire.Chennel A.
Le client n'a pas laissé de commentaire.Paige E.
Great customer service! I have rented several trucks from Belleville Storage and have always had a great experience!richard T.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Shatamber W.
Le client n'a pas laissé de commentaire.Jasmine Marie M.
Le client n'a pas laissé de commentaire.Tiffany J.
This was just the drop off location but April was such a sweet person. She was right there as soon as i pulled in asked if we had a good experience with the truck and even joked about us both having nerdy face masks. Will definitely go back if i need a truck in bellevilleroger N.
Le client n'a pas laissé de commentaire.Kathy B.
The only reason I would not recommend this location is the attitude of the agent there. She was just plain rude. I had originally rented some blankets for my trip however I ultimately did not use them. When u returned the truck, I asked the agent whether she would charge me for the blankets (they were still sealed in the plastic) and she said that I had rented them and therefore I had to pay. I indicated for what use? She then in an exasperated tone said: "Alright I won't charge you for them!" Truck was fine, but i won't ever be coming back to this location. This young lady needs to get the chip off her shoulder and realize that it's customers who deliver her paycheck.BRYCE T.