Customer Reviews for Beltline Storage & Office Ctr
(Concessionnaire U-Haul dans le voisinage)

173 évaluations

3905 W Beltline Blvd   Columbia, SC 29204

(803) 256-1343

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(803) 256-1343

3905 W Beltline Blvd
Columbia, SC 29204

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAKA B. 
Évaluation :
1

I had a terrible experience at this location. I specifically requested 24 hour pick up for 7:00 AM. When I arrived at the location the truck was set for in person pick up only and the store wasn't scheduled to open until 9:00 AM. I went over to store 783050 where Brian Harvey went out of his way to help me out and find someone who could release the vehicle to me. Someone arrived at 8:10 however they didn't have a key so they went back to the main store and had a separate key cut. I finally got into the vehicle at 8:45 AM. The truck was dirty and had trash in it. The AC didn't blow cold air. I arrived 2 hours late to my destination. I will not be using this store again. Brian Harvey at store 783050 was great to work with and I will only be using his store in the future.

David E. 
Évaluation :
5

Really great lady at the front desk-- very personable and helpful.

PATRICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy A. 
Évaluation :
4

Gentleman that helped stayed passed closing to receive our truck In. Much appreciated.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
4

The rental trailer was exactly as advertised and performed well. The on-line reservation and check-in process was good and saved time. Personal at both pick-up and drop-off locations were pleasant and helpful. Good experience!

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Keep the bed area of the pickup trucks washed off and cleaned after each use.

Renada J. 
Évaluation :
1

Terminate the employees. All of them.

TAYLOR H. 
Évaluation :
1

They lied about the fuel gauge and charge me 60 dollars for fuel

SHAH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa S. 
Évaluation :
2

Agent should give customers instructions for returning the haul by telling them to look on their phone for a text and to follow the online instructions. I have never used a U Haul truck before so I did not know the procedure.

Kenneth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinntessa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felicia T. 
Évaluation :
3

The woman helping me was wonderful but it was a bald guy he was petty and unrealistic...he wouldn't give my deposit back because he said the truck needed 2 dollars worth of gas

Andrea N. 
Évaluation :
1

Better customer service, more friendly worker and y'all need to clean the trucks before renting them.

Monika P. 
Évaluation :
5

Great Service.

Lynnore L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynnore L. 
Évaluation :
5

Excellent service provided

Lynnore L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

Y'all for sure should call me

Kayla D. 
Évaluation :
5

Reggie is the best Uhaul rep I have ever encountered using rental trucks. He goes up and beyond to assist with your needs.

Arlene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Excellent job Reggie

willie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANTE T. 
Évaluation :
2

Got a last minute notification to drop it off at a different location and when i got there, they Couldn't find my reservation and also charge me for extra mileage, when they switched the location. Not sure why i was charged extra mileage , if that wasn't the preferred location.

Jaylan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas H. 
Évaluation :
5

Rien

Robert F. 
Évaluation :
4

I appreciated the efficient way that I could contact a reservation manager by phone who could set me up with a reservation digitally. Then, I could check in online and have everything ready when I went to pick up the truck. This saved time and prevented confusion.

Daniel J. 
Évaluation :
3

I don't know how the drop off place was I didn't myself go there so I don't know what it looked like. as of 10:40 this morning 6/24/19 I have not received any information on the rental return.

peggy B. 
Évaluation :
5

Thanks

lee J. 
Évaluation :
4

I felt its better to go to a uhaul not to their contracted service provider. They could not provide padding for the 10' truck.

md fakhumddin P. 
Évaluation :
5

Very professional, efficient and courteous he went above and beyond informing me of different services that would be beneficial for my business. Excellent service à la clientèle

arly L. 
Évaluation :
5

Super nice customer service representatives!

Dawn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pricilla C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

elijah S. 
Évaluation :
3

Customer service was great ?? trailer needs a little grease on the jack.

andrew K. 
Évaluation :
5

Reggie was literally the besttttt ! he was so accommodating to me and he helped me get in and out.

maya B. 
Évaluation :
4

S.O.

Toya W. 
Évaluation :
4

The man there was nice. I tried to call several times while I had the truck to ask questions. No one ever answered the phone. What if it was an emergency? I do not have a phone with internet access to search for another uhaul number. So what would I do? Suggest, have more gas in the vehicle. The special benefit/discount that I supposedly received for putting 15 $.___ in gas. Was not a discount in anyway. That amount was deducted from my total, was not a discount. I still paid the same amount. The only difference was I was putting more gas in the truck when I returned it than what was in the truck when I picked it up. That wasn't a discount. That was an untrue statement. There was no discount.

DeBora W. 
Évaluation :
5

The manager Reggie is awesome

Reginald C. 
Évaluation :
5

Reggie is very accommodating and professional!

Tyler D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gay L. 
Évaluation :
5

I had to call the location to ask if I had left something in the truck and Reggie happily ran out to check. Very hospitable

Nicolas A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colette W. 
Évaluation :
5

Only concern was the deck of the truck obviously leaked while driving in rain. A great deal of wet moving pads and furniture.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greta C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

darren G. 
Évaluation :
5

Keep on doing what you are doing..totally thumbs up!

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanel P. 
Évaluation :
4

The truck had a very rough ride Felt like I was in a covered wagon

Hi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy M. 
Évaluation :
5

Staff was very friendly and helpful, Thank you

Louis W. 
Évaluation :
5

Everything was fine

Patrica J. 
Évaluation :
5

Reggie, at the front desk, was extremely helpful. We needed a truck and unit the next day and he made it happen quickly and easily. Truly your facility was a blessing to us in a crisis situation. Thank you for what you do!

Christine G. 
Évaluation :
5

Staff was very friendly

ISIAH T. 
Évaluation :
5

Painless experience. Gentleman working the counter was very nice and helpful.

Temeka A. 
Évaluation :
5

Reggie was professional and very personable. This was absolutely the best experience I've had with a truck rental. Will most assuredly use their services again!

Arlene D. 
Évaluation :
5

The staff, Reggie and George, are the best one can hope to have assist with moving needs.

Joseph P. 
Évaluation :
5

Super sweet & friendly! The entire uhaul experience from beginning to end was so simple & wonderful!!! THANK YOU!!!

Summer T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULLETTE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

turdaliyev R. 
Évaluation :
5

The staff was very professional. The staff went over pertinent information with me as well as made sure I had the number to call if there was an emergency. Most important they asked if I had any questions and showed me supplies that I could purchase to make my move easier.

Rose W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonny W. 
Évaluation :
5

Truly an asset to the UHAUL entity. Customer satisfaction #10. Would recommend #10.

Carol H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madeline S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
1

Guy that checked me out very abrupt. Get in vehicle And oil light is on at the dash. He tells me he has no oil or anything to check it. Tells me to go to another location to have it checked. Doesn't offer to switch me to the other truck sitting on his lot! Plus us 90+ degrees and the air conditioning is not cool let alone cold at all! Needless to say took days off work and had friends waiting on me and the truck to move and didnt have time to "go to another location" to have these issues checked! I hope someone from uhaul gets this survey and contacts me before I get my American Express bill because I will be disputing this charge until I get some satisfaction for the poorly operating truck and poor customer service!'

james T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julianna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia F. 
Évaluation :
1

I called for 2 days straight attempting to reserve a uhaul. Finally I called the 800 number and made the reservation. Get there and they gave my truck to someone else so I had to wait for new reservations to be made. I picked my truck up at 4pm and dropped it off around 11pm the same day. The next business day I expected a call or receipt confirming they got the keys out of the truck and advise me of my final bill but that never happened. I called repeatedly to speak with someone and no one ever answered the phone. 24 hours past since getting the truck and it being returned and still heard nothing. I had to drive 40 miles to the company only to find 3 other customers there waiting on the representative who left the building for personal reasons? After eating 30 minutes he finally returned and then stated he hadn't realized I brought the truck back? This was the absolute worse experience with uhaul and I will never use this location again.

Tiffany P. 
Évaluation :
1

Sales rep was very rude and had a horrible attitude. Also took an extra 20 $off my card in which I will be disputing. Bad customer service.

Jaquez H. 
Évaluation :
5

Awesome! Will definitely use again! The front desk (owners) were so nice and helpful from beginning to end of our experience!

Pam A. 
Évaluation :
1

Zero assistance from staff as me and nephew struggled removing, and moving, the 6'x12' trailer ourselves.

Charles T. 
Évaluation :
3

I was charged extra for equipment.

Sylvia J. 
Évaluation :
5

Very friendly and helpful!

ADRIENNE M. 
Évaluation :
5

It was a very nice experience the representative was so nice he explained everything. He even took the time to walk me to the truck and made sure I knew how to work everything. I would give him 2 thumbs up and 5 stars.

Joycetra S. 
Évaluation :
5

I don't have any comments or suggestions on what to improve for the next customer, but I do have comments about the management team at this location. Absolutely professional, efficient, and pleasant to deal with. I will definitely use them again.

Andy S. 
Évaluation :
4

It was inconvenient that I had to drive to a separate location to buy Uhaul supplies. It would be so much more convenient for customers if we could purchase supplies at the location where the trailer is picked up. This is the only reason I would not recommend to a friend. Otherwise, the service was fantastic!

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris P. 
Évaluation :
5

No comment

Juan M. 
Évaluation :
3

Rules and regulations.

ronnie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA B. 
Évaluation :
3

expected pick-up at 7:30AM, but got call late in eve the night before changing location to one further away that did not open until 9:30 (on a Sat). initial clerk did not know operations, but found someone to help. had to give all info provided on web site again. took an hour to pick up small trailer, mostly due to entering all info again by someone not versed in computers.

Robert S. 
Évaluation :
1

Our pickup location was switched 3 different times to a place that was about 35 min from our home. It was a self storage place and the woman had no clue how to do the reservation. She said that another Uhaul place had dropped off the trailer there. We caught her as she was leaving for lunch or there would've been no one there to give us the trailer. It took about 45 minutes (I had to look up Uhaul addresses for her) to get the trailer paperwork and then she just left. The trailer was stuck and luckily a man came by and helped my husband get it attached to the truck. Two words about this rental...ABSOLUTE NIGHTMARE! The only positive was the Uhaul lady was very nice just had no idea about renting Uhauls.

BOBBY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan V. 
Évaluation :
5

The worker was super friendly, helpful and the location was great and efficient. The truck cab smelled like cigarette smoke which made our 9 hour drive very uncomfortable.

Betty M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald N. 
Évaluation :
4

The first thing is that additional charges were not displayed when I ordered the truck online. Went to the pick up location expecting to pay approximately 186 dollars and had to pay 225 dollars. This was extra I was not prepared for. These fees need to be disclosed during the rental. Also, on our moving day it rained significantly most of the day, and during our drive in the truck, the cab of the truck was leaking rain water from the roof. This was extremely uncomfortable and constantly dripped water on our belongings and our persons while we were in the cab driving.

Tracie J. 
Non les évaluations ont été soumises pour cet établissement.

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