When I arrived at my confirmed pickup location, I was told they did not have a truck and I had to go to another location, which put me about 45 mins. behind schedule. My truck was extremely dirty in the cabin area. There were food crumbs and dirt all over the floorboard and the console. The gas tank was on 3/8 full, and I had to stop for gas before I started my trip. The low tire pressure warning light was illuminated, and a concern of mine the entire rental.
ERIC B
Beltline Storage & Office Ctr
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Columbia, SC 29204
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- 3,5 - Cote moyenne des clients
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One of the worst experiences I have ever had doing business with anyone. Completely incompetent. Caped off what would have n=been a great experience and made me question if I'll ever use U-Haul again. If I were U-Haul, I would revoke their partnership.
ROBERT HEveryone was so helpful. Really above and beyond anything I could have expected. I would recommend this location as the best without reservations.😀😀
ADELLE RThere was a shoe and other debris in the back of the truck when we picked it up. There was supposed to be two dolly's and furniture covers but there was no other equipment besides the truck. When we asked we were told this location does not have dollys. The drive was very bumpy with this truck. Perhaps the truck needs to be serviced. I tried to change to reservation to another location because of its hours days before we picked it up, but for some reason I was still sent to this location. Perhaps my extra equipment got dropped when I tried to change the location? All I know is that we needed the two dollys and the furniture pads or covers, and did not get them. I had trouble with the Uhaul app in picking up and bringing back the truck. We had to wait for the store to open pick up the truck because of this problem.
SARAH MVery informative when I ask questions about a rental truck
DAQUON W